Healthcare Administration: Quality Improvement Logic Model Report

This report delves into the implementation of a quality healthcare improvement program, employing a logic model to illustrate its functionality. The report identifies the central issue as a lack of adequate healthcare services, which encompasses deficiencies in healthcare professionals' skills, patient safety concerns, and patient dissatisfaction. To combat these issues, the report proposes a program that focuses on resource allocation, including investments in technology, staff training, and management support. The activities of the program involve establishing quality improvement programs, key performance indicators, and improved communication protocols. The expected outputs include enhanced communication among healthcare professionals, better understanding of patient needs, and reduced redundancy. Outcomes anticipate increased patient satisfaction, improved healthcare facilities, and enhanced healthcare quality. Ultimately, the program aims to increase the quality of healthcare services, improve patient safety, and reduce costs, thereby positively impacting the healthcare system. The report concludes by emphasizing the importance of implementing such programs to increase efficiency and profitability for healthcare organizations.

Healthcare

Table of Contents
Table of Contents..................................................................................................................................1
Introduction...........................................................................................................................................2
Main Context.........................................................................................................................................2
Issue...................................................................................................................................................2
Logic model development for quality health care improvement........................................................2
Resources.......................................................................................................................................2
Activities.......................................................................................................................................3
Outputs..........................................................................................................................................3
Outcomes.......................................................................................................................................4
Impact............................................................................................................................................4
Conclusion.............................................................................................................................................4
References.............................................................................................................................................5
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Introduction
Quality healthcare improvement is considered to be very much important for improving and
providing health services to the patients in order to enhance the desired health results.
Improving the quality in healthcare has become significant and necessary with the
advancement of science and technology. Quality improvement is associated with increased
safety and efficiency and effectiveness of healthcare services. The main reason behind
increasing the quality of healthcare services is that if a healthcare organization is stuck with
its traditional concepts then it would fail to generate results (Bate & Robert, 2009). The
patient faces huge problems due to the lack of adequate healthcare services and facilities.
Main Context
Issue
The lack of adequate healthcare services creates huge problems for the healthcare
organizations. Lack of adequate knowledge and skills among the healthcare professionals
decreases the quality of care. The safety of patient is a major concern and if the healthcare are
services are not provided appropriately then it creates huge problems for the patients. The
needs of the patients should be taken into account in order to ensure quality care.
Dissatisfaction among the patients creates problems for the organizations.
Logic model development for quality health care improvement
The creation of a quality healthcare improvement program can assist to overcome the
problem. The logic model development will help to carry out the implementation process of
the program. It is a model which will depict how the program would work to address the
issue.
Resources
Healthcare organizations have to invest funds in order to install innovative and new
technological instruments and processes. It will enable healthcare professionals to use the
tools and equipment for increasing their productivity and efficiency. Training needs to be
provided to the staff’ which will enable them to do their work appropriately. It is very much
important for healthcare professionals to enhance their knowledge and skills as per the need
of the organization. The understanding of the needs of the patients needs to be done by the
staffs (W.K. Kellogg, 2004). The management should always invest their time in carrying out
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meetings and providing guidance to the employees. The organizations should invest to
acquire better leaders who would be responsible for carrying out the healthcare processes in
an efficient manner. The investments will assist to decrease staff turnover and experienced
staffs will focus on providing high-quality services.
Activities
The quality improvement programs should be on the top priorities of the healthcare
organizations. The milestone should be prepared which will direct the employees to achieve
their desired objectives. The achievement of the objectives will show that healthcare
professionals are providing quality care to patients. Key performance indicators should be
implemented which will assist to measure the performance of each employee within specific
departments. The information, data and reports should be shared with all the staff members
(World Health Organization, 2014). Care teams and plans should be developed for improving
quality. Improvement should be made in the communication process by providing devices
and tools to the staff members. The staffs should provide care transitions and disease
registries in order to ensure coordinated care. New models can be developed for
communication and providing work-life balance to the employees. Quality and safety
improvement activities can be conducted in which the capacities of the staffs would be
enhanced.
Outputs
The organization will be able to achieve timely and regular communications among
healthcare professionals. Communication is considered to be very much important for
avoiding any confusion and ensuring an appropriate flow of information. Healthcare
professionals would be able to understand the preferences and needs of the patients. The
engagement of family and patient can be achieved with the help of the program. There would
be less redundancy and duplication of works within the departments (Buzachero, 2013). The
patients will have to wait for less time because the processes will be synchronized in a
significant manner. The enhancement of work efficiency will lead to an increase in the
productivity and quality of care. The contribution of both the management team and
employees will assist to increase the outputs with the application of the program. It is being
expected that there would be an enhancement in healthcare service delivery.
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Outcomes
The staff members can be engaged within the quality improvement process. The short term
objective which can be achieved with the help of the program are satisfaction among patients,
improved healthcare facilities, decrease in costs, increase in the skills and knowledge, patient
safety, better communication between the patients and healthcare professionals and less time
of providing the healthcare facilities (Panesar, Carson-Stevens, Salvilla & Sheikh, 2014). The
short term objectives are expected to be achieved within one to three years. The long term
objectives that can be achieved an increase in the retention of customers, an increase in the
sales revenues and enhancement in the healthcare quality. The most important goal is the
achievement of the improved quality of care. The healthcare organization will be able to
provide better-planned care, preventive care and better clinical outcomes. The long term
objectives are expected to be achieved within three to five years.
Impact
The quality healthcare improvement program will help increase the quality of healthcare
services and the safety of the patient. There would be an increase in a new patient which is
considered to be good for the organization. The patients will have to face less difficulty in
getting adequate care and less waiting time during the process (Garman, Johnson & Royer,
2011). The staffs will be able to use the technological process which leads to an increase in
productivity and a decrease in the costs. The profitability can only be increased when there
would be improved healthcare facilities for the employees. The patients face problems due to
the lack of adequate services, knowledge, skills and facilities. Thus, the quality healthcare
improvement program will assist to address such issues and decrease the impact on the
healthcare system.
Conclusion
The quality healthcare improvement program implementation is being explained with the
help of logic model development. The healthcare organizations should implement the
program for increasing the quality of their work processes and efficiency of the employees.
The organizations will be able to decrease healthcare costs, improve patient experience and
increase profitability.
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References
Bate, P., & Robert, G. (2009). Bringing user experience to healthcare improvement (4th ed.).
Oxford: Radcliffe.
Buzachero, V. (2013). Measuring ROI in healthcare (3rd ed.). [New York]: McGraw-Hill
Education.
Garman, A., Johnson, T., & Royer, T. (2011). The future of healthcare (3rd ed.). Chicago,
Ill.: Health Administration Press.
Panesar, S., Carson-Stevens, A., Salvilla, S., & Sheikh, A. (2014). Patient Safety and
Healthcare Improvement at a Glance (5th ed.). Hoboken: Wiley.
W.K. Kellogg. (2004). W.K. Kellogg Foundation evaluation handbook (2nd ed.). [Battle
Creek, Mich.]: [W.K. Kellogg Foundation].
World Health Organization. (2014). Health systems. Retrieved from
http://www.who.int/topics/health_systems/en/
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