Lomax Gym: Strategies for Developing Relationships & Achievement

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Added on 2024/07/12

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This report provides a comprehensive analysis of developing workplace relationships and its impact on employee motivation and organizational achievement, focusing on Lomax Gym as a case study. It explores the potential benefits for both the organization and its employees through various management theories, including Taylor's scientific management theory and behavioral management theory. The report evaluates development vehicles available to Lomax Gym, emphasizing the importance of meeting employee needs and aligning them with organizational goals. Furthermore, it develops a detailed plan to identify and address the developmental needs and expectations of employees, focusing on personal and professional growth within the gym environment. The report concludes by highlighting the significance of continuous development and its contribution to the overall success of Lomax Gym.

Developing Relationships and Workplace Achievement
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Executive Summary
Developing good relationship in a workplace is very important for the employees to get
motivated to work. All employees work to make some achievements in order to become
successful. The task below focuses on the potential benefits to Lomax Gym and the employees
and how they are developed in the workplace. This is achieved through relating various theories
of management. An evaluation has been made for the development vehicles to Lomax Gym and
the importance of meeting the needs of the employees before motivating them. The needs must
fit to the goals of the organization, which lets the employees work well being motivated. Lastly,
a detailed have been developed to identify the needs of the employees to meet their expectations.
This plan focuses on the personal and professional development of the employees at the gym.
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Table of Contents
Introduction......................................................................................................................................4
Critical assessment of the potential benefits to your organisation and the individual of personally
developing individuals in the workplace.........................................................................................5
Critically evaluate development vehicles available to your organisation and explain the extent to
which you think they are appropriate in meeting the development needs of the individual...........8
Develop a plan to meet the identified development needs and expectations of an individual......14
Conclusion..................................................................................................................................... 19
Reference List................................................................................................................................ 20
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Introduction
Developing a good relationship in the workplace is the key to success of a business. In order to
accomplish organizational mission, it is essential to establish and maintain good relationship.
Employees get job satisfaction through effective workplace relationship. They find their work
more enjoyable through good working relationship. Good relationships give employees the
freedom of taking initiatives of their own and focus on opportunities. Building a strong
workplace relationship is not only the basis for individual career success but also for overall
workplace achievement. When employees are happy with their work, they are considered to be
more productive. They focus on giving more efforts to achieve organizational success. The
report will be based on the local health and fitness club project and the chosen organization for
the study is Lomax Gym, London. It is a renowned fitness club, which deals with nutrition,
wellbeing and other fitness services (Lomaxpt.com, 2018).
This report will focus on potential benefits available to Lomax Gym through developing
individuals in the workplace and development vehicles available in organizations. A plan will be
developed in order to meet the developmental needs and expectations of an individual. This plan
will focus on analyzing various skills like communication, leadership, flexibility and other
workplace skills of employees. Some bases for staff development program in the organization
are incorporated in this report.
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Critical assessment of the potential benefits to your organisation and the individual of
personally developing individuals in the workplace.
Individuals in an organization can be developed through setting an overall goal and encouraging
employees to work as per the goal. They should be provided with proper training and
development programs for developing their skills. A proper standard must be established and
employees should be motivated perform with respect to the established standard.
Relation to Taylor’s scientific management theory
Individual performance of an organization is dependent on the organization’s overall
performance. Increased performance level has a positive impact on the workplace achievement.
This can be understood in detail by taking Taylor’s scientific management theory.
Taylor’s scientific management theory focuses on improving efficiency of each individual in the
organization. The major emphasis is given on increasing performance of the organization as a
whole through developing individuals (Waring, 2016). This theory focuses on synthesizing and
analyzing workflows in the organization. The sole purpose of this management theory is to
improve economic efficiency and employee’s productivity. There are four basic principles of
Taylor’s scientific management theory. The first principle is time and motion study, where
organization’s motive is to study the way in which jobs are performed by the employees and to
find out improved ways. The second principle is to train, teach and develop employees in order
to improve their skills. This second principle is highly applicable in Lomax Gym for developing
individual skills of employees. The third principle is about harmonizing interest of employees
and employer in order to maintain healthy relationship among them. The fourth principle is
based on establishing appropriate levels of performance and pay premium to employees for
better performance. This an important principle of this management skill as employees put more
efforts in the workplace, when they are given proper standard for performing a work and given
premiums against improved performance.
By implementing scientific management theory, Lomax Gym can get many benefits in terms of
better quality services, advantages of employee distribution for performing different duties in
fitness club, better working condition and enhanced profit. The fitness club can ensure providing
better services to customers through effective supervision and taking measures of standardisation
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services. By dividing staffs for different duties make the work simplified for both individuals and
the fitness club. Employee’s satisfaction level enhances by promoting better working condition
in the workplace. They stay engaged through working in a good working environment. Lomax
Gym can get another advantage in terms of enhanced profit through implementing this
management theory in the workplace.
Both employees and the organization are getting many benefits through individual training and
development opportunities.
Potential benefits to the organization
Investing money and time for developing future of staffs gives many corporate benefits. These
benefits are as follows.
Best levels of customer service: Customer service is considered to be the battleground for
success. Excellent customer service is started with employees. Customers always want to be
served by knowledgeable, confident and supportive employees. Lomax Gym can provide
excellent customer service through expert staffs. Employees will develop their skills and
knowledge on providing fitness services for which organization’s reputation will be increased in
terms of significant customer services. When customers will get highest value and experience
from expertise staffs, they will try to become loyal towards the organization. Customers will be
inclined towards the organization, if they avail quality services provided by it (Dhar, 2015).
Motivated and engaged workforce: Employees morale and motivation are increased through
developing their skills and knowledge for which they enjoy higher job satisfaction. Overall
productivity of the fitness club will be increased, when employees will start working happily.
Employees are remain engaged to their work and motivated to take initiatives in the workplace
(Hewitt, 2012).
Reduced employee turnover and absenteeism: Employees try to continue their work for longer
period, when they find the organization is focusing on improving their skills. Absenteeism is also
reduced through this. This ultimately will help in maximising productivity of the fitness club
(Mowday, 2013).
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Reduced Recruitment cost: Another advantage of developing employees is it helps in reducing
recruitment costs. Lomax Gym will not require new employees, if existing employees are highly
skilled and capable of providing best services to customers. It has to invest much amount in
recruiting new staffs for performing different jobs. However, the fitness club can save this cost
through developing employee’s skill and knowledge (Elnaga and Imran, 2013).
Aligning with Industry change: Fitness industry is witnessing significant changes in recent
years. Fitness clubs are trying to provide customized services as per the demand of customers.
This is important for Lomax Gym to focus on staff development aligning with requirements of
current business scenario. It can help in avoiding the fear of being left behind s compare to other
organizations. The fitness club will get success in terms of complying with industry regulation,
which can be achieved through up to date skills and knowledge of employees.
Better Teamwork: Employees start working in the team effectively by getting proper
developmental opportunities. Communication and relationships enhance among employees. This
resulted in better teamwork in the organization. Employees try to resolve workplace issues of
their own by working in a team (Elnaga and Imran, 2013).
Consistency: A robust training program ensures that employees of Lomax Gym have a consistent
background knowledge and experience. The consistency is essential for the fitness club’s basic
procedures and policies. Employees get efficiency through acquainting with procedures
undertaken inside the organization. Increased efficiency in employee’s work and behaviour leads
to financial gain for Lomax Gym.
Potential benefits to individuals
Lomax Gym provides developmental opportunities for employees in terms communication skill,
fitness skills, customer services, ethics and diversity. Employees can develop their
communication skills, which is essential to deal with customers of fitness clubs. They learn how
to handle customer queries and issues. Employees also learn new workplace values suitable for
the business. In addition to this, they can learn the requirements and views of customers. This
ultimately helps them to come up with innovative work practices, which can be adopted in the
organization for improved performance.
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Internal promotion opportunities: Employees will get internal promotional opportunities
through development and training programs. They can get a chance to acquire and develop skills
as required by the fitness club. This will help the employees to get promoted in that field.
Career Development: This is another potential benefit for employees. They get a chance to
improve their skills, which will help them to get employment opportunities in other organization.
Employees can be recognised by the organization by utilising the skills in the workplace (Patton
and McMahon, 2014).
Increased competency level of employees: Employees can enhance their competencies with help
of developmental opportunities available in Lomax Gym. They get a chance to be in touch with
latest technologies used in the same field. Employees can identify their gaps and weaknesses in
the early stage. This will ultimately helps them to fulfil their role effectively.
Increased job satisfaction level: Through developing individuals in the organization, satisfaction
level of employees increases. Employees can improve their motivation towards work. Individual
productivity increases through putting efforts in the workplace.
Critically evaluate development vehicles available to your organisation and explain the
extent to which you think they are appropriate in meeting the development needs of the
individual.
Development vehicles
Development vehicles are considered to be effective tools, which are used to support employees
in their work with help of various training and developmental programs (Harrison, 2012). It is
used to focus more on employee growth and performance rather than focusing on immediate job
role. Employees undergo various training programs in order to enhance own skills and acquire
new skills and knowledge. A development vehicle is essential to find out the skills gap of
employees and address it properly. The gap concept is used to understand employee’s skills gap.
This gap concept helps employees to understand the differences between expected and actual
performance with respect to time and performance results of employees. Employees can get a
chance to improve their career with help of development vehicles. In order to fill the gap
between expected result and actual result, the gap can be divided in to three main themes. These
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themes are attitude, skills and knowledge. Model of training process can be used in order to
understand training and developmental needs of the employees.
The first stage of this model is assessment stage, where emphasis is given on organizational
need assessment and task need assessment. This stage focuses on development of training
objectives. Another aspect of this stage is development of criteria for training evaluation. The
second stage is to design and select procedures for training employees. The last stage of this
model is evaluation stage, which focuses on measuring training results and comparing those
results with criteria.
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Assessment Stage
Organizational Needs
Assessment
Task Need Assessment
Development of Training
Objectives
Training Stage
Design & Select
Procedures
Train
Evaluation Stage
Measure Training
Results
Compare Results to
Criteria

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Figure 1: Model of the training process
(Source: Created by the Learner)
Relation to behavioural Management Theory
Behavioural theory of management can be applicable in this scenario. This theory states that
manager will get better understanding on human aspects to employees. They are treated as
important assets of the organization and should be give better training in order to achieve the
goals. Management should show special interests in employees to make them feel special and
valued. This theory can be applied to understand the behaviours of employees in the fitness club
in terms of identifying their knowledge and skills requirements (Gavetti et al., 2012).
This theory emphasizes not only employee behaviour in the workplace but also the way to
motivate them. Other aspects of this theory focus on resolving conflicts and creating team
dynamics in the workplace. These factors ultimately resulted in enhancing productivity of
employees and Lomax Gym. Employees are considered to be important assets of the
organization and they needs to be developed.
There are several development vehicles are available in Lomax Gym. These development
vehicles are quite essential for meeting development needs of the individual in the workplace.
Competency standard: The fitness club has been set standards that outline knowledge and skills
in order to perform specific tasks within the organization. These standards explain the technical
skills, personal skills, attributes, attitude and knowledge of an individual efficiently and
effectively to undertake daily tasks of fitness club.
Performance Reviews: The fitness club may conduct formal sessions once in a year between
employees and top managers in order to discuss professional and performance needs of
individuals. Conducting performance review will help the organization to determine knowledge
and skills gap of employees. This can give an opportunity to develop a proper learning plan for
further years. Individuals may need specific training on specific skills (Elnaga and Imran, 2013)
Career Planning: Development sessions and career planning can be conducted by the
organization. The purpose of this career planning is to conduct meetings with employees and
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discuss on short and long term requirements within Lomax Gym. Both employer and employees
can choose the most appropriate career option in health and fitness field. This career planning
can be done at performance review and requires regular follow ups from employer (Rothwell et
al., 2015).
Observing the employees: Observing employees on daily basis gives the best way on identifying
developmental needs. Individuals need to be watched in order to understand how they are
handling tasks of the fitness club and dealing with customers. The way employees are delivering
services can be analyzed through regular observation.
Workplace skill assessment: Lomax Gym may conduct workplace skills assessment, which helps
in indentifying knowledge and skills gap of the individuals against the established standard. The
organization needs to evaluate critically the performance level of the employees through
conducting such assessments. Employees found lack behind the standards should be encouraged
to improve the skills.
Self evaluation: The organization need to encourage the employees to self evaluate their
performance regularly and indentify the specific areas for improvements. Employees should be
advised to figure out weaker areas, where they need extra training. This is considered to be the
best development vehicle available in the organization, as individuals are giving opportunities to
take responsibility of their own. The organization should provide several opportunities in order
to encourage self evaluation. The organization can incorporate a particular task in employee’s
learning plan, where they are required to think about learning developmental activity. Employees
should be asked to list the outcomes that they are expecting to achieve. Training and learning
programs need to be arranged by the organization on the basis of employee’s requirement.
Discussion with employees: Lomax Gym should discuss with individuals, who are identified
with a learning gap. The organization need to address the gap in order to bring some
improvements in work. Employees should be motivated to discuss openly regarding their
weaknesses.
Recognition of prior learning: This is a formal, which allows individuals to have their current
knowledge and skills recognised by giving evidence of own competence such as demonstration
and certifications. This process can be conducted by the fitness club in order to check
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