This report provides a comprehensive analysis of hospitality operations, using the Park Plaza London hotel as a case study. It delves into key sub-departments of the rooms division, including the front office and guest services, outlining their functions such as reservations, guest arrivals/departures, and complaint handling. The report details the roles and responsibilities of various positions within the rooms division, such as front office manager, reservation manager, guest services manager, and concierge, as well as housekeeping positions like executive housekeeper and laundry manager. Furthermore, it examines linen operations within the housekeeping department, covering bed linen, bath linen, and linen control. The report also explores yield management and revenue management strategies, including group room sales, food and beverage activities, and metrics like GOPPAR and RevPAR. The analysis highlights the importance of these strategies in optimizing hotel profitability and efficiency. The report concludes by emphasizing the significance of these operational aspects for the success of hospitality businesses in the current market environment.
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