Evaluating Communication Barriers and Solutions in London Transport

This report examines communication barriers within the London Underground system, addressing issues highlighted in a poster campaign. It begins with an introduction and a literature review exploring communication theories and models, including formal and informal communication, and upward, downward, and horizontal flows. The analysis delves into specific barriers, such as passengers entering trains before others exit, failure to offer seats to pregnant women and the disabled, and loud music, and evaluates their impact on service and passenger experience. Strategies to overcome these barriers are discussed, focusing on calm and understanding behavior, positive communication, and cultural awareness. The report then provides recommendations for improving communication, including cultural awareness programs, staff training, and structured communication flows. It concludes by emphasizing the importance of addressing communication barriers to enhance customer service and operational efficiency. The report also includes a bibliography using Harvard referencing.

Barriers of
communication in the
London Background

Table of Contents
INTRODUCTION......................................................................................................................3
LITERATURE REVIEW...........................................................................................................3
Analysis and discussion of all questions....................................................................................4
RECOMMENDATIONS...........................................................................................................6
CONCLUSION..........................................................................................................................6
REFERENCES...........................................................................................................................6
Books and journals.................................................................................................................6

INTRODUCTION
Communication is important tool in every organisation as well as in other business
activities for maintaining a better coordination and a proper working environment. In this
report there will be discussion about the poster and effectiveness of communication by the
use of different theories and models which will help in identification and outline of strategies
involved in solving the issues. There will also discussion and analysis about some questions
which are mentioned in the given poster related to communication and management of work
within the trains.
LITERATURE REVIEW
According to the consideration made by (Giles, 2016), communication is important
part of every organisation and function within the organisation because it facilitates better
productivity effective transformation of information as well as encompasses everything from
the individual to mass communication. He also stated that as a result organisational
communication is upward communication or a dominant filled within the organisation which
provides different facilities to it. I also stated that making communication as an internal part
of organisation is must for every organisation where it should properly follow it and maintain
the effective communication channel between old apartment for facilitating it's customer in a
smooth way.
According to findings made by (Mortensen, 2017), Communication can be divided as
nature of communication and flow of communication. Nature of communication includes the
formal and informal communication. Formal communication is associated with formal
structure within the organisation where communication flows in smooth one way with the
help of a perfect channel from one person to another. It includes meetings, conference,
telephonic calls, company newsletter and performance reviews which are considered as
formal communication. On the other hand, informal communication can be stated as that
communication which includes the casual, social and personal messages within the
organisation from one person to another in the form of informal way.
Author also described communication in flow network where is divided it in
downward communication, upward communication and horizontal communication. Upward

communication means the flow of information from superior to subordinate which is directly
related to order and instruction passed by buy the superior to the subordinate. Upward
communication flow means the communication flow from subordinate to superior.it generally
take in form of answers given by subordinate to their superior on their queries. Horizontal
communication is that communication which includes the people who are on the same level
of the organisation. Journal include communication between one person to the another person
of the same department same rank.
According to the findings made by (Sharon, 2018), communication play an important
role within the organisation but it have to face some areas which are also important for the
organisation to clearly identify and make a proper plan for them. According to the author
there are some areas which are divided in language, psychological and physical barrier.
Language barriers are those which are directly related to language and linguistic abilities that
can act as a barrier to the communication within an organisation. Stated that due to difference
in culture and languages there can be e arrival of a barrier while sending and receiving
information from one person to another. Author also explains the psychological barrier where
he said that these are those areas where the state of receiver will be influence by the message
which he receives. He said that when people receive a message a state of their mind will
directly impact on the listening and understanding ability of that particular person. Physical
barriers are those which are directly related to geography distance between the sender and the
receiver. Here author thinks that communication is generally easier over the shortest distance
and it is difficult to transfer and information in appropriate way when the distance is longer.
In the work of (Punch, 2016), it is identified that the barriers within the
communication can be minimised or overcome by the help of some particular and effective
activities. These activities are divided into three parts by the author the first is active
listening, under this activity a person must have a proper skill and ability to listen. According
to author these skills can be e developed by an individual by listening properly and taking
guidance from experience people where they can properly recognise information and
implement it on their work. Another method of overcoming this barrier is using a simple
language within the particular information for communication. This is directly related to the
centre as the sender must use a simple language where the receiver can easily understand the
message and the information which a sender want to convey him. The last point which has to
be considered for overcoming the barriers is build-up of a proper feedback. According to the
author it is a liability of a receiver to provide a proper feedback about what he understands in

information supplied by sender. This is because it helps the receiver and sender to properly
communicate the information and reducing the barriers within the information supplied.
Analysis and discussion of all questions
Barriers to communication in tube
There are various barriers in a tube which impacting directly on the flow of
communication within the tube as well as impacting negatively on the services. Some of
these barriers are discussed below
Get in the tube before people get off: this is a common problem with every train
service provider that various people who have no calm and start getting in the train before the
already travelling passenger doesn't get out.
Not stand up for pregnant women: major problem within the trains that most of the
young people who can easily pass their journey by standing don’t give their seat to pregnant
movement and differently abled peoples. This is also happening because the flu
communication as well as improper system (Penn, 2017).
Stand on the left of escalator: this is also because of communication barrier that there
are various people who stand on the just beside of escalator which can impact negatively on
their life because of threats related to the machines.
Not provide the way to peoples for getting out of their tubes: this is also problem
which is arising because of low communication within the trains and tubes of the train
system. There are various people who stand in the front of gates and stop the way for those
people who want to get out of the tubes. This is giving inconvenience to different customers
of tube as well as decreasing their effectiveness (Rajendran, Farquharson and Hewege, 2017).
Loud music: loud music is also negative impact of improper communication within
the cube as various youngsters and miscreants of the society play high volume music in this
type of public place which impact on the other passengers who are travelling within the tube
to their destination.
Strategy to overcome this barrier:

Proper strategy which can be adopted within the tube management which will help in
establishing a proper communication as well as reducing these all barriers to the
communication
Be calm and understanding: the first thing which have to be done by the
management staff for establishing a proper communication is to be called and understanding
about the situation where they can easily identify the situation and solve it in a proper manner
by reducing the chances of conflicts.
Be positive in talk and nature: this strategy can also adopted for effective
communication where the management staff can be positive and improve their nature where
each and every individual can easily understand their information which they want to supply
to those individuals. This will also increase their effectiveness as well as help them in easily
conveying there a message to customers (Leong and Tang, 2016).
Always keep smiling face while: it is the most favourable strategy which can be
adopted for effective communication within this Prince and tubes where the management
staff can adopt the strategy of smiling face. This will help the organisation in providing a
proper identity of their employees which will easily help customer in listening their
communicated message and making changes according to the need of management staff.
Cultural awareness:
All these barriers can be easily overcome by building a proper cultural awareness
within nation where the organisation is working. This will also help in reduction of the
communication barriers as well as increasing the communication within the tube. The two
cultural awareness which can be developed are take care of tone language and the way of
speaking. Don't judge the person on their physical appearance. Please all will directly help in
increasing the communication as well as reducing the barriers which are related to personal
psychology and other factors (Logan and Michael Malone, 2018 ).
RECOMMENDATIONS
For the maintenance of communication and decreasing the barriers within the communication
there are some recommendation to tube which can be used by it. These recommendations are
mentioned below:
 Proper development of cultural awareness within the enterprises

 Use proper training and development to the management staff where the
communication barriers can be reduced.
 Use of proper flow of communication and the structure of communication in the form
of informal and formal communication
CONCLUSION
It can be concluded from the above mentioned report that communication plan
important role in the organisations where they provide services are the products to the
customer. There must be effective analysis within the organisation about the barriers related
to communication and must use a proper strategy to solve these communication barriers for
increasing the cultural awareness as well as providing better services to customers.

REFERENCES
Books and journals
Giles, H., 2016. Communication accommodation theory. The international encyclopedia of
communication theory and philosophy, pp.1-7.
Leong, F.T. and Tang, M., 2016. Career barriers for Chinese immigrants in the United
States. The Career Development Quarterly, 64(3), pp.259-271.
Logan, T.R. and Michael Malone, D., 2018. Nurses’ perceptions of teamwork and workplace
bullying. Journal of nursing management, 26(4), pp.411-419.
Mortensen, C.D., 2017. Communication theory. Routledge.
Penn, S., 2017. Cultural communication barriers in the workplace.
Punch, R., 2016. Employment and adults who are deaf or hard of hearing: Current status and
experiences of barriers, accommodations, and stress in the workplace. American
annals of the deaf, 161(3), pp.384-397.
Rajendran, D., Farquharson, K. and Hewege, C., 2017. Workplace integration: the lived
experiences of highly skilled migrants in Australia. Equality, Diversity and
Inclusion: An International Journal.
Sharon, P., 2018. Cultural communication barriers in the workplace.