MMK738 - Applied Marketing Communication Evaluation Report for L'Oreal

This report provides a comprehensive analysis of L'Oreal's strategic marketing efforts. It begins by outlining the company's objectives across different target markets, considering demographic, psychographic, and behavioral segmentations. The report then evaluates L'Oreal's marketing messages, particularly focusing on its tagline and brand communication. It assesses the use of various media, including television, radio, newspapers, magazines, and social media platforms like Twitter, Instagram, and YouTube, offering specific recommendations for each. The analysis also covers L'Oreal's "Women in Science" program, assessing its impact and suggesting improvements. Finally, the report examines existing performance measures and metrics, providing recommendations for enhancement. The student reflection section offers a personal perspective on the learning experience, and the report concludes with a list of references.

Running Head: STRATEGIC MANAGEMENT 0
STRATEGIC MANAGEMENT

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Contents
Objectives of L’Oreal in different target market........................................................................2
Message......................................................................................................................................3
Recommendation........................................................................................................................3
Use of television and radio in L’Oreal.......................................................................................5
Recommendation........................................................................................................................5
Use of newspaper and Magazine................................................................................................6
Recommendations......................................................................................................................7
Social media and Digital marketing tool (A).............................................................................7
Twitter....................................................................................................................................7
Recommendations..................................................................................................................7
Instagram................................................................................................................................8
Recommendations..................................................................................................................8
Social media and digital marketing tool (B)..............................................................................9
YouTube.................................................................................................................................9
Recommendations..................................................................................................................9
L’Oreal women in science program.......................................................................................9
Recommendation..................................................................................................................10
Existing performance measures and metrics............................................................................10
Recommendations....................................................................................................................11
Student reflection.....................................................................................................................11
References................................................................................................................................13

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Objectives of L’Oreal in different target market
Setting objectives is an important tool for the business to achieve the overall goal of the
organization. For achieving the objectives of the organization, it is necessary that all the
employees should be aware of the target. L’Oreal is a no. 1 cosmetic brand in the world.
L’Oreal has targeted different age group of people (younger and older), people of different
gender (women as well as men). Besides this, it has started the “women in science program
“through which 2800 women’s were recognized for their research. The objective of L’Oreal
behind this program is to increase the participation of women in science. It offers varied
products through which a large number of people can find product according to their demand.
Concerning the psychographic segmentation, it has targeted different social classes by
offering products for both the upper-class people as well as middle class. Besides this,
L’Oreal attracts those people who often read newspapers, magazines and keep their interest in
fashion. The objective of targeting the upper and middle class is to get a diverse customer
base. The objective of L’Oreal behind targeting every class of people is to bring the equality
for every class of customers. When L’Oreal started its brand, it has main objective of creating
innovation from the market prospective. The target market of L’Oreal is helping the brand to
one of the top brands in the world (Alisha, 2016). By utilising its objectives in target market,
it is increasing its product line so that every group of people get satisfaction form their brand.
Due to their diversification strategy, it is one of the most luxury and best brand of the
cosmetics in the world. The universalization strategy of L’Oreal is helping it in achieving its
goals by serving its customers worldwide. It has its stores in almost all countries so that every
country can enjoy the pleasure of beauty. In the context of behavioural segmentation of
L’Oreal, it targets different customers according to their demand for the product. For
example- the skincare business of L’Oreal seeks to fulfil the demand of customers for
products such as moisturizers, anti-aging, and anti-perfection. The objective of L’Oreal
behind the behavioural segmentation is to fulfil the demand of the customers and modify the
products according to their need. Its strategies focuses mainly on women’s who are stressed
out due to their increasing age and changing skin routine. In order to avoid their problem,
L’Oreal objective to solve the beauty issues by providing best quality of products. Only
because of its best quality of product and services, it is able to attract maximum number of
customers from various countries.

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The objective of L’Oreal is to educate, aspire, and empower the women by using its beauty
product. The marketing strategy of L’Oreal boasts the high brand loyalty. It believes that
once a female consumer finds a perfect beauty product, she sticks to that product for a long
time. The company promotes its brand as more than cosmetic that is the main source of its
confidence and strength for its customers.
Message
By using its tagline “because you’re worth it,” L’Oreal wants to convey to its customers that
they are worthy. L’Oreal is showing the value of its brand and it is saying there is a value
while using the products of the L’Oreal brand. The tagline helps in targeting every group of
people by showing their worth to themselves. The tagline is suited to its brand as it offers a
wide variety of product to every consumer group. To covey its message to the customers, it
has used various promotional tools to convey its message to the target customers. It uses all
those promotional tools that could provide the great potential to L’Oreal to attract various
target groups. L’Oreal has used this tagline because according to them, women have inner
strength and they want to be cherished (Verner, 2018). To satisfy and serve the needs of the
consumers, L’Oreal provides the best quality of cosmetic that helped it in gaining competitive
advantage. In today’s world, most of the people want to be worthy by using their best fashion
sense. Therefore, for those customers, L’Oreal has best created the cosmetic brand so that
they can feel worth. Besides it, L’Oreal has started a national program for women through
which it is supporting the women by appreciating the successful research of female scientist.
By starting this program, it wants to change the face of science and inspire the world by
making a difference in the world. Through the start-up of L’Oreal science program, it wants
to convey that look at the world from a different perspective. It wants the world to be
innovative by applying their innovative mind-sets to the problem of the world. It believes that
the research allows the person to discover various answers that do not exist. In its
organisation, it helps its employees to explore the world by applying various scientific
methods to the product. This allows the employees to increase their motivation. It wants to
make the world aware of the scientific approach by starting this program. Its mission is to
offer the best cosmetic to all the men’s and women’s worldwide. Its goal is to spread the
ritual of beauty all over the world. By providing this message, L’Oreal is the most valuable
brand in the world.

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Recommendation
The tagline of L’Oreal “because you are worth it” is helping women to know their
importance. However, people are not aware of their tagline. Therefore, to convey this
message to the target customer, it should start using this tagline in every ad which it
displaying on television. Besides this, it can present a short video that will more attract the
people toward its brand. It also recommended that L’Oreal should present the affordable
prices of its product while representing the tagline of its brand. It can start asking for
feedback from the customers so that they become more aware of its various new products that
it is going to launch.

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Use of television and radio in L’Oreal
L’Oreal uses radio and television to help customers in knowing about their brand. Television
is the most important instrument nowadays for building awareness about the products. In
doing an advertisement on television about their product, it uses television with celebrities
and brand ambassador that increase the attention of the customer. By using television for
their brand, it offers samples and discounts as it attracts clients who wish to switch the brand
according to their deals. L’Oreal can lose money due to switching of customers to another
brand. Any new product launch in the L’Oreal helps the brand to aware the customers about
it. The innovative ads of L’Oreal attract the customers to use their product. Through
television, the company can show the video presentation by using different tools to make its
ad innovative. The use of video presentation is helping the L’Oreal to convey its message by
using it in their advertisement. To make its brands well known across the world, it spends
billions of rupees. Besides using television, radio is a reliable form of advertising. The use of
radio is effective in the L’Oreal to connect most of the customers towards its brand. It is true
that many people who are driving and heading to the grocery store listen to the radio. While
busy in the working, every person attention must go to the radio voice whenever the new
product comes on the market. In order to convey the use of its product, last year L’Oreal
introduced the app called “Makeup Genuine App.” The app scans the face and enables the
customers to try more than 300 different products of L’Oreal. This app helped the L’Oreal to
get it is immensely popular by the New York Times. In today’s world, the use of television is
at glance, companies have to spend most of the amount to show their product positive to the
customers.
Recommendation
L’Oreal is making great use of television to enhance its brand image worldwide. L’Oreal can
start the feedback program so that it can know the worth of its product. Besides only
involving the celebrities in their advertisement, it can show the examples of common people
to whom the product of their brand is effective. This will help the company in gaining more
reputation in the market.
Moreover, the company can show its CSR policies in the ads (Diehl, Terlutter and Mueller,
2016). It means L’Oreal should show their ingredients of the product that depicts their
responsibility toward the society. Sometimes it happens that the result of the product which is

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shown by companies prove not to be real. Therefore, to avoid this, the company should
include only products in their product that depicts the positive result. Many times L’Oreal is
criticised for not showing evidence for some of its anti-aging products so, in order to remove
all the rumours, it should start showing the evidence by inviting its customers to send their
videos about the positive effects to form the product.
Use of newspaper and Magazine
Newspaper and magazines are also powerful tools to know about various products. Still, there
are people who are not using digital media but newspapers and magazines are included in
their daily life. L’Oreal also has its magazines that it launches frequently. L’Oreal provides
the expert tips about using the various products. It also discovers the essentials things for
every type of skin. Magazines also assist the people with the eco-friendly program of the
company which in turn increase the brand image if the company. Loral has launched “recycle
and be rewarded program.” It started provides incentives to those customers who will bring
the empty bottle (Bapna, 2016). L’Oreal stated that it targets those people who read
newspaper and magazines in their life. Form a report, it is founded that due to the digital
marketing roles, its demand has doubled from the past years. It believed that besides using
the modern digital media, traditional media like magazines and newspaper put a fruitful
impact on the employees regarding the usage of brand. It is obvious that many people in
today’s time read newspaper online so to utilise their time while travelling, so if any
advertisement come, almost all the persons see it. Due to this, L’Oreal is getting benefit by
displaying its new product or new features through magazines and newspaper.
The newspaper in recent times is prevailing in the society. People in daily routine still read a
newspaper to get to know about various things going on in the world. The newspaper
provides various ads of different products to gain the attention of the people. L’Oreal also
gives ads about their product in a newspaper. It uses the celebrities and brand ambassadors in
their ads that help in gaining the attention of the people. The use of magazines also provides
the L’Oreal a bigger advantage. it launches its various magazines depends on the needs and
preference of the customers. Women to know about going trends in the world often use the
fashion magazines. L’Oreal also publishes its fashion magazine that helps the women to
know about various products and its uses. Previously newspapers were issued daily and
weekly, but in today’s era, it sometimes issued every two weeks or twice a week. L’Oreal has
different magazines for its customers. It has an L’Oreal Paris beauty magazine that provides

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the guidelines for skin care, Makeup, and hair. The essential steps are provided in this
magazine regarding the routine use of hair colour, latest hairstyles, and skin care for every
type of skin. It has divided the section on its magazine based on hair and makeup. In makeup
section, it provided the tutorial on how to apply makeup.
Recommendations
In recent days, the use of newspaper and magazines is still prevailing. It is understood that
customers will easily attract to those products that provide various schemes, in this way,
L’Oreal can start giving ads in newspaper to use its product and get discounts. As discounts
mostly attract the women’s, so it will be beneficial for L’Oreal to attract women to stick with
their brand.
Social media and Digital marketing tool (A)
Twitter
“A worth news is good to engage people towards a brand.” Twitter is a tiny message
communication device that allows sending messages up to 140 characters. This tagline
properly suited to the brand of L’Oreal. Whenever any new product it launches, it updates its
customers from the news. L’Oreal does not use twitter only for its brand awareness but also it
aware the citizens about that news that is must to know for every people (L’Oreal, 2016). In
2015, L’Oreal created a campaign on social media “POWERON” so to promote its new hair
care product. In this campaign, it allows the fans to share their hair moments by uploading
their images using the hash tag #POWERON (PR Newswire Association, 2018). Besides this,
it provides them the opportunity to meet Karlie Kloss who will win the contest by tagging
LoralParisUSA. It listens to its customers, provides the best customer service, and thus
improves the relationship with customers. Moreover, currently, L’Oreal has posted started the
young women in a science programme on Twitter through which it is helping customers to
engage in their programme and increase the reputation of the brand.
Recommendations
 Use different way to update customers about your product- L’Oreal can use the
attractive and innovative strategy to launch its new product in the market. It can use such
tagline that increases the attention of the customers to use its new product. Besides this, while

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launching a new Product Company can start selling its product in sall quantity so that
customers can try it.
 Customer service- L’Oreal can use twitter not only to get new customers but also it
should twitter to keep its current customers happy. It should start providing answers to the
customers regarding any query.
Instagram
Instagram proves to be the most important tool in gaining the attention of the customers. In
recent time, the most of the young people are active on Instagram. L’Oreal has started its
Instagram page through which it posts the videos of the expert. This helps the people in
knowing the varied products and their uses. Those who already have gained mass fame do the
trails of the products (Hollenbeck, Noe and Gerhart, 2018). This helps the company in
increasing its customer base. This creates more reliability towards the brand and its products.
Besides, it has started a contest in which customers have to tag loreal skin. It has increased
the approach of customers towards its brand.
Its band ambassador and celebrities use the brand of the L’Oreal, which helps the brand in
getting popularity (L’Oreal Group, 2018). By using the social media in an innovative way,
L’Oreal states, “we want to entertain our customers with content by providing the right piece
at the right time.”
Recommendations
• Use of different account- L’Oreal can make effective use of Instagram by starting
different account according to the varied products and gender. By using this, customers can
easily search for the products that they need.
• Show the time-to-time success of brand- L’Oreal should celebrate its achievement so
customers come to know about their success globally. It should at least provide its certificate
of appreciation to its Instagram account so that customers know about their performance.
Social media and digital marketing tool (B)
YouTube
L’Oreal is effectively using the YouTube by providing various videos about how to use
various cosmetic products. The YouTube channel L’Oreal provides tutorial videos about how

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to use the various L’Oreal products like eyeshadow, eyeliners and so on (Chamat, 2016). In
this way, as such L’Oreal is making the best use of youtube by satisfying its customers. The
objective of L’Oreal by using YouTube is to show women their worth by using beauty
products. The daily routine skin care tutorial is provided by the L’Oreal to helps the
customers.
Recommendations
L’Oreal is effectively using the YouTube in promoting the awareness of their products. The
use of digital media is helping the company to know about various changing customer trends
that are going in the market. However, it can increase its subscriber by using its new link in
the bio of Instagram. The use of the link in the Instagram will definitely push the customer to
open the link and see the new trends. Besides this, the company can start the expert advice for
men so that the market share and brand reputation can be increased for both.
L’Oreal women in science program
L’Oreal and UNESCO started the “women in science program” in 1998. It has created the
website for educating people on the main objective of this program. The objective of starting
this program is to highlight the importance of the participation of women in science. L’Oreal
through this program strived to recognize and support the women researchers to encourage
the young women to know their importance about their career. Every year, L’Oreal
recognizes the best women researcher. The objective of starting this program is to increase
the participation of women in science. It believes that the “women in science” program will
promote the gender balance in science. The objective of L’Oreal by starting this program is to
promote the women to take initiative in such areas where they can explore themselves and
build their reputation. It provides step-to-step guidelines to its customers so that customers
come to know the best use of its product. Through this programme, it wants to generate
women creativity by doing innovative scientific research on new products. In order to
succeed in the competitive market, L’Oreal collaborates with the Michelle Phan, a popular
beauty blogger. L’Oreal is a global brand and it remains on top due to its effective use of
digital marketing tool. In this way, current digital marketing tools help the company to
increase the brand awareness.

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Recommendation
The “women in science program” has encouraged many women to know the use of science in
research. However, many people are not aware of this program (Ismail, Zulkifli & Hamzah
(2017). Therefore, to increase the awareness of this program, L’Oreal can start the events in
such areas where people are not much aware of the education of women. L’Oreal can start the
partnership with various universities to promote the program that was initiated by it for
women’s.
Existing performance measures and metrics
A performance measure is necessary to know the strength of the firm. It helps the company to
know about its performance in terms of sales, revenue or customer satisfaction. L’Oreal uses
various metrics to know its increment in sales and revenue, its competitiveness in the market
and customer retention. It is using the RSx metrics to know the relationship of its customer
with its brand. It helped the company in knowing the value of its product. It assists the
company in knowing the customers who love the brand. RSx metrics helps the L’Oreal to
know the performance of its product (Visionedge marketing, 2018). For seeing the increment
in sales, it measures its performance with the ROI tool. L’Oreal believes that the secret
ingredient of its success is to use social media to connect with its customers. Despite this, it
checks the performance of its employees. In this tool, it checks the knowledge of employees
regarding the use of social media. To evaluate its social performance, L’Oreal believes that
suppliers are the part of their social and environmental footprint. Therefore, L’Oreal
evaluates the performance of suppliers based on quality, innovation, competitiveness, and
CR. For measuring the performance based on sales and profit, it checks the sales and profit
of the current year by comparing it from the past year sales and profit. The digital success of
the L’Oreal is the result of its increase in sales and revenue (Vision edge Marketing, 2018).
These performance measures metrics helps the company to know its existing performance.
Based on its existing performance, it sets the target for future. The use of different
performance measures helps the company to know various financial activities and the
capability of employees by seeing the results of these measures. Based on these measures, it
provides training to the employees accordingly.
However, the current performance measures of L’Oreal indicate the performance of L’Oreal
currently in the market. They are effective in the competitive market because of their best

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performance in using digital media. The brand of L’Oreal is scattered worldwide that is
controlled by the management team of each region.
Recommendations
L’Oreal can use the “Hootsuite” tool to manage various digital media that it uses (Instagram,
youtube, Facebook, and Instagram). It will help L’Oreal to know the real-time followers,
engagement, performance, and clicks on links in their content. It will help the company in
making effective use of social media by knowing their negative feedbacks. Besides using
these measures, L’Oreal can use benchmarking system. When a company is not able to
measure its performance based on technology, the use of benchmarking helps the company to
provide numbers by comparing with various other devices. In addition, it can use process
metrics to evaluate the business process, and can establish goals and measure the process
from the goals decided. This will helps the company in achieving the goals properly. In this
way, the use of different performance metrics helps the company to achieve the goals
properly and meet the requirement.
Student reflection
“A”
The working in team was the best experience. I have really enjoyed working with b and c. in
the beginning, the task was not understood properly but after exchanging ideas of each other,
it helped me in proving the clarity regarding my questions. Before starting the assignment, we
have done group discussion on the digital media that help us in understanding the overall
concept of traditional and modern social media use. “B” has suggested the use of what Sapp
and Facebook to discuss with each other on the topic. The communication with both of them
helped in understanding the use of team working in organizations. On the other hand, “C” has
suggested the allocation of task in parts so that everyone can search about their topic and
come discuss on another day with innovative ideas. It assists us in doing the research
carefully and gets the best pool of information in efficient manner. In this way, working in
team members makes us understand the topic better.
“B”