Watto Training: Light Rigid (LR) Licence Learning Program Assessment

This assignment provides a detailed learning program for obtaining a Light Rigid (LR) driver's license, focusing on the process, requirements, and assessments involved. It covers topics such as how to get a driver's license, the process for obtaining a learner's permit, preparation for the written test, structure of the heavy vehicle road rules test, test locations, required documents, and other relevant details. Furthermore, it outlines a pre-test lesson and test day scenario, including booking a practical driving test, handling test changes or cancellations, required documents for the practical test, vehicle requirements, conditions for test fee refunds, English translation requirements, and the length of the on-road assessment. It also details pre-drive checks, how driving is assessed, test maneuvers, and steps to take after passing the test, including conditions for foreign license holders. The assignment also includes a customer service component where the assessor role-plays as a customer asking questions about the licensing pathways, assessing the student's ability to provide clear, concise, and correct answers.

ASSIGNMENT 9 - LIGHT RIGID (LR) LEARNING PROGRAMS
WRITTEN ASSESSMENT
Student Name
Student Signature Date
Assessor Feedback:
Student provided with feedback
Satisfactory Unsatisfactory
Attempt 1 Date
Attempt 2 Date
Attempt 3 Date
Assessor Name
Assessor Signature
Date
Note to assessor: Please record any reasonable adjustment that has occurred to this assessment.
(ATTENTION APPLICANTS – PLEASE IGNORE ANY REFERENCES TO “MAPPING” IN GREEN eg MAPS TO TLIC3036 – K.E.8)
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Q: WHAT IS THIS ASSESSMENT REQUIRING?
Training Program Delivery Focus:
This assignment requires you to demonstrate your ability to conceptualise, design, develop learning
programs to meet an identified need for a group of learners. The unit addresses the skills and
knowledge needed to identify the parameters of a learning program, determine its design, outline
the content, and review its effectiveness.
LEARNING PROGRAM – HOW DO I GET A LR LICENCE?
PART 1: LR LICENCE
A student makes an enquiry with you and wants to know the process for getting an LR
(light rigid) licence.
1: How to get a driver’s licence
REFERENCE: Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
In order to get driver license there is need to pass hazard perception and practical driving
test. There is need to prepare for both learning and assessment test course of 12 months.
Then, to prepare to written road rule test. After that, class C prepL and written test is
conducted in which it is required to get 905 to pass. At last practical driving test is
conducted.
2: Process for getting a learner’s permit
REFERENCE: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
In this there is both learning and assessment test which is done. The prepL is around 4-6
hours and course is of 12 months. The prepL can be done simple through smart phone or
computer.
3: How to prepare for a written test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
The question in test comes from keys to driving in Queensland. It consists of info related to road
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rules, drive requirement, etc. in this way preparation can be done.
4: Structure of the heavy vehicle road rules (knowledge) test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
In this there are total 10 questions in which at least 8 has to be answered correctly. But if
already heavy vehicle license is there then it is not required to take test.
5: Location for taking a written test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
The location for taking test is transport and motoring customer service centre where all
licensing services are performed.
6: What to take to the written test (5 answers required)
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
The 4 things are
Identity proof
Proof of previous license
Written road rules test fee
License fee
7: Other relevant details about the written test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
There is no need to complete drive license application form by going to transport
department.
But it requires to complete driver license application form at police station and QGAP office
There is need to pay fee for each attempt. If test is passed then result is valid for 5 years.
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LEARNING PROGRAM 2 – Pre Test Lesson (2 hour) and Test
Part 2
You have trained a person in preparation for
a LR test.
It’s test day and the driver wants to book a 1
hour lesson prior to the test, then a test.
The person can speak English.
Your task is to complete the Test Day using
the Template below.
8: How to book a practical driving test (4 answers required)
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
A: OPTION 1:- It is booked by paying online
B: OPTION 2:- It can be booked by paying at transport and motoring customer service centre and
then call on 132380
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C: OPTION 3:- By call 132380 and then paying online
D: OPTION 4:- by paying booking fee and then asking driver trainer to book test
9: What if a learner wants to change or cancel their test with TMR
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
The learner need to reschedule their online booking or call 132380 between 8 to 5 p.m. Monday to
Friday and to cancel and call 132380 or visit motoring customer service centre to cancel test.
10: What a learner should take to the practical test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
The learner must take 6 things:
 The registration number of vehicle used for test
 The permission of the registered operator to use the vehicle for the test
 Identity proof
 Queensland or foreign licence
 Registered and roadworthy standard vehicle test with correctly displayed L-plates
 Returning drive certificate
11: Vehicle requirements for LR class vehicle
http://www.qld.gov.au/transport/licensing/getting/vehicles/index.html
ANSWER:
 A bus or truck between 4.5t GVM and 8t
 A vehicle that is less than 4.5t GVM which seating include 12 adults
 A bobtail prime mover
12: Conditions whereby a test fee will not be refunded
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
If any bookings is changed or cancelled than in that case at least 2 business days it must be
cancelled otherwise the fee will not be refunded.
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13: Requirements for English Translations
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
A translator that is accredited with NAATI
A multi cultural NSW
A consul general or officer having an official consulate stamp
14: Length of on road assessment
ANSWER:
The length of road assessment depends on type of license that is being applied. Here, for RE and R
license road length is 35 minutes, for C and LR license road length is 35 minutes, for MR and HR
license road length is 70 minutes and HC license road length is 80 minutes
15: Pre-Drive Checks to be conducted by Examiner in Test
ANSWER:
Task to perform during test by following road rules
If test vehicle is fitted with blind spot, then looking back to ensure no vehicle is there behind.
16: Outline of how the applicant’s driving will be assessed in the practical test
ANSWER:
It will be assessed on basis of driving performance and tasks performance which is
completed during test.
17: List of test manoeuvres
ANSWER:
Side stop
Three point turn
Reverse park
18: Five things the applicant is required to do if they pass the test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
 The license fees must be paid before new license is issued
 If P1, P2 license is hold then new license must be issued showing upgraded license
at no cost.
 Remove L plates before leaving centre
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 Remove glass or any headwear if a photo is required to maintain a neutral
expression.
 If driver license receipt is given until new license is received in mail.
19: Conditions if foreign licence holders fails the practical test
Hint: http://www.qld.gov.au/transport/licensing/getting/tests/
ANSWER:
 If failed first attempt than next day second attempt can be done.
 If failed second attempt then resit can be done after 8 days
 If failed third then resit is done after 29 days
PART 3: CUSTOMER SERVICE
The assessor (role-playing a customer) will ask questions about the licencing pathways as per Parts
1 and 2 of this assignment. You will be assessed on your ability to answer questions in a clear,
concise and correct manner. You should also familiarise yourself with the assessment criteria
below in preparation for the assessment.
THIS WILL BE ASSESSED DURING YOUR PRACTICAL ASSESSMENT
ASSESSMENT CRITERIA: ASSESSOR TO COMPLETE
DEALING WITH CUSTOMER INQUIRIES YES NO
Customer inquiries are responded to courteously and efficiently by phone and face-to-face
(MAPS TO TLII1002 – P. C. 1.1)
Questions are used to clarify customer needs or concerns (MAPS TO TLII1002 – P. C. 1.2)
Assistance from other staff is sought when customer inquiries cannot be fully answered
(MAPS TO TLII1002 – P. C. 1.3)
Product, service and/or operational knowledge is used to answer customer queries or to
respond to customer needs (MAPS TO TLII1002 – P. C. 1.4)
MONITORING CUSTOMER SATISFACTION YES NO
Customer is greeted cordially in accordance with workplace procedures (MAPS TO TLII1002 –
P. C. 2.1)
Customer requirements are dealt with according to workplace procedures (MAPS TO
TLII1002 – P. C. 2.2)
Special needs are addressed in accordance with workplace policies (MAPS TO TLII1002 – P.
C. 2.3)
CONDUCT LEARNER DRIVER TRAINING YES NO
Learner driver is briefed about training outcomes based on prescribed performance criteria
and required training plans (maps to TLIM0001 – P.C. 1.6)
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