Research Proposal: Communication Issues at Parcel Forces - A Study

This research proposal aims to investigate the impact of poor communication on employee productivity within Parcel Forces, a courier and logistics company in the UK. The proposal outlines the background of the research, highlighting the importance of effective communication in the workplace and the challenges faced by companies with poor communication models. The research objectives include analyzing the issues faced by Parcel Forces due to poor communication, evaluating its impact on employee performance and productivity, and determining strategies to overcome these issues. The proposal includes a literature review discussing the negative effects of poor communication, such as negativity, employee mistrust, bad interpersonal relationships, and the grapevine effect. It also explores the impact of poor communication on work culture, collaboration, workplace conflicts, and employee morale. Finally, the proposal outlines the research methods, including the research design, data collection and analysis techniques, ethical considerations, and limitations of the research. The goal is to provide effective strategies for Parcel Forces to improve their communication channels and achieve sustainable growth. Desklib offers similar resources for students.

Research Methodologies
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Abstract
In the workplaces, the use of poor commination is a serious problem and must be related
to high cost. This may get the high impact on the cost, business, sabotage, injury and decline the
growth of an employee to work and make different impact on the organisation. The chosen
research objective is helpful for completing a case study on Parcel forces. Which actually face
the issue in their management of the organisation of poor communication channel. The company
needed to be improve and gain knowledge for the communication process and achieve all the
objectives. Further, this is the proposal for the research which include the brief introduction,
background, aim, objectives, literature review and research methodologies to complete the
process. All of these steps make a strategic change in consider the growth of objectives and
achieve the time management plan within the given time spam.
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Table of Contents
Abstract ...........................................................................................................................................2
Introduction .....................................................................................................................................4
Background of the research.........................................................................................................4
Research Rationale......................................................................................................................4
Research Question and Objectives...................................................................................................5
Aim..............................................................................................................................................5
Objectives....................................................................................................................................5
Research Questions.....................................................................................................................5
Literature review..............................................................................................................................5
Research Methods............................................................................................................................9
Research Design..........................................................................................................................9
Data collection and analysis .....................................................................................................10
Ethical issues.............................................................................................................................11
Validity and reliability..............................................................................................................11
Limitation of the research .............................................................................................................11
Research Plan for time management .............................................................................................12
References .....................................................................................................................................14
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Introduction
Background of the research
Communication is the most important tool for running organisation and make effective
flow for the growth of the business. Many of the business face the issue in managing poor
communication model. As, if the communication channel is not that effective within an
organisation, then the end result comes with increase in production time period and decrease in
the bottom line effects. For decline the impact of poor communication process the company and
their effective growth are helpful for effective use of communication and work effectively in
different channels. When it comes to the process of an effective communication within an
organisation, it is concluded that the process is complex and include multiple of channels and
understanding. This may include the interpersonal communication, mass communication, online-
assisted communication for interacting and managing the different list of customer in an
appropriate manner (Apine and Sunday, 2021). As the communication process is not only
effective within an organisation, but for the growth of human life as well. To start with planning
and end with review the plan, it is important and essential for the growth of an organisation. The
chosen organization for this research project is Parcel forces, that is courier and logistic services
in UK. This company is known as trading name of Royal mail and organised with the UK
parcels, International and local division of work in the group. The company have more than
4,500 employees and its headquarter in Milton Keynes, UK.
Research Rationale
The main reason for choosing this topic for addressing research is related to effective
communication and its importance in the workplaces. To analyse the impact of poor
communication process in productivity and employee in an organisation. All is related to work
and make to work effectively and manage different factors to provide relevant support and make
major changes to apply effective use of communication process. The use of communication is to
make effective and better way for considering the approach and make productive growth in
employee's collaboration (Chepkemoi, 2021). The need for addressing effective cause for poor
communication, unpredictable work environment and different challenges are align for the
growth of the company. To analyse different aspect and issues of poor communication, the
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research has been conducted and try to provide some effective strategies to make growth in
Parcel Forces.
Research Question and Objectives
Aim
“To investigate the impact of poor communication on the productivity of the employees within
an organisation. A case study on Parcel forces.”
Objectives
 To analysis the issues faced by parcel forces due to poor communication at workplace.
 To evaluate the impact of poor communication channels on employee's performance and
productivity of the chosen company.
 To determine the different strategies to overcome the issues face by parcel forces due to
poor communication channels.
Research Questions
 What are the issues faced by Parcel Forces to poor communication at the workplaces?
 What are the major impact of having poor communication channel on different
employee's performance and productivity of Parcel Forces?
 What are the different strategies used by the company to overcome the above issues?
Literature review
What are the issues faced by Parcel Forces to poor communication at the workplaces?
As per the view of Grossman. D., (2020); There are different issues which the company
face at their workplaces due to poor communication channel. The company needs to analyse and
strategies effective strategies for the growth of their internal and external communication
channel. Parcel Forces and their management team face the issues due to poor communication
channel at their workplace (Main Problems That Come With Poor Communication, 2021). These
issues are mentioned below that are faced by the Parcel Forces, which are described above and
make suitable changes as per their issues related to poor communication. :
 Leads to negativity: When the employees of the company have no information or
knowledge about the concepts of company's information. This is understandable that
people avoid the situation which they have no information. So this may create the issue
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and effectiveness to provide related knowledge and practices for the time management
and bring negativity of in the company (Dettmann and Hasselhorn, 2021). This is related
to make a bad impact on the growth of make negativity to analyse systematic changes
and achieve symptoms to leads. Due to poor communication channel the company work
and make approaches for addressing issues and work on major changes.
 Employee mistrust: The need of the employee's within an organisation is related to
engagement and make feel connected to the development and decision-making style of
the company. This is very difficult for the growth to make productivity and work harder
and faster to be an active workplaces within the society. The company needed to be work
and make systematic changes to align the task and having mistrust, absenteeism and low
morale values within the company.
 Bad interpersonal relationships: Poor communication channel leads for the
development and achievement of the company and make sure to provide the related
growth and achievement in the forms of questionnaire, motivation and training session.
As these methods are helpful for gain the relationship and achieve the targets to provide
related assumption and method for getting push back and work as per the direct relation
(Dikotla, 2021). For the growth of the employees relation the company needed to adopt
right changes for improving their communication channel and make more effective
leadership management plan.
 The “Grapevine Effect”: This is related to make informal transmission of the
information within the workplace. Which actually related to the gossip, rumour and
different negativity that may be transferable from one to another. Moreover, the top
management are not able to identified the originated sources for the growth of the
company. This is related to make the poor communication channel within the company as
it will be related to having biasses and partiality within the employees. In the
communication channel, as this effect is one of the best informal system and make rule
based system. Which are related to work and make a grapevine effect in the team
employees.
What are the major impact of having poor communication channel on different employee's
performance and productivity of Parcel Forces?
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According to the view of Khan. H., (2021); workplaces communication is the exchange
information and different ideas within an organisation. The ineffective poor communication for
the workplace and make changes for the effective growth and unpredictable work environment.
The effect of the company is basically related to achieve effective changes and make an impact
on the growth for assigning work and make culture (Ways to Help Fix Poor Communication in
the Workplace, 2021). The major impact on the company's growth are related to different sectors
which include:
 Unpredictable work culture: Poor communication in an organisation is related to lack
of predictability and make stable within the workplace. This is very important for the
growth of the company to achieve effective changes and make different objectives which
can be misunderstood by the employees. Employer and employee have the
responsibilities to make active communication process and create a stable work for the
effective work done (Elyousfi and et.al., 2021). So It is effective for the company to
make appropriate work culture and make systematic growth for analysing effective
techniques.
 Less effective collaboration: With the help of collaboration the company make effective
communication in the workplaces. When the employees are fail in make communication,
then they fail to make effective collaboration as well. This may bring the many benefits
which actually related to the different sources and make changes for the collaboration and
failure activities at workplaces. One of the major effect of poor communication is related
to achieve on different collaborative projects for the growth of failure and make
something different changes.
 More Workplace conflicts: This is basically related to achieve and make systematic
changes which may cause for the effective tension and progress of the company. The
resulting feature may create the potential and work as per the conflicts within the
employees. High amount of conflicts may leads to the decline growth of the team.
Whereas good communication skills are helpful for the impact of the company. More of
the employee engagement are related to make systematic changes and provide the decline
growth in the company due to major conflicts (Fowowe and Arogundade, 2021). This is
related to achieve effective changes and make systematic growth for analysing growth
and achieve targets.
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 Low level of morale: With the major poor communication changes, many of the
employees are able to work. This make an effective team meeting which are needed to be
expected and solve catchup. All of these are related to achieve a sense of guilt,
embarrassment and low self-esteem. There are different changes to work and make
significant aspect for the life of morale (Harish and Prabha, 2021). With the help of
healthy work-life balance may create to work and make suitable changes for the growth
of the business activities. Poor communication channel create the low level of morale
and make the decline growth within the company.
What are the different strategies used by the company to overcome the above issues?
As per the view of Grossman. D., (2021); This is very important for the growth for
addressing different sector to make effective complex and make effective changes within the
market. Parcel Forces make effective strategies for analysing systematic changes and achieve
effective growth for addressing issues and manage sustainable growth in order to timeline the
effective opportunities and make a good way to communicate with others. Some of the strategies
are related to:
 Highlighted the key issues: This is very important for the growth of the employee to
make effective key issues which make appropriate growth in the highlighted changes.
The company needs to highlighted different issues and provide suitable changes for make
supervisor to communicate the process. With the help of effective communication and
major changes, company can be related to make systematic growth over the period
(Franck, 2021). This strategy is used by the respected company and make systematic
growth over the period of time and achieve the targets with effective employees
development.
 Established a base line: If the management team are very serious about the effective
communication, they are needed to make a baseline and make effective process. This is
helpful for the growth of the company to work and make systematic growth over the
period of time. With the help of appropriate bench mark the future research are able to
work and make systematic changes in the company.
 Make smart decision: The senior management team must take the smart decision that
help the company and their leaders to make a demand and achieve effective
communication skill and recommendation for the growth. This will be helpful for the
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growth to achieve different targets and make effective business communication and
make appropriate outcome.
 Drive accountability: This is the very effective and appropriate study for the use of
company structure and make effective growth in order to overcome the objective and
make systematic efforts in the company and their communication tools. With the help of
appropriate drive measure and having accountability to analyse the system and make
effective accountability to engage employees (What are the effects of poor
communication in the workplace?, 2021).
Research Methods
Research Design
Research Philosophies
The use of academic studies to manage positivism and interpretivism approaches, as this
will be related to achieve effective growth in addressing issues. Positivism philosophies is related
to make effective knowledge and make independent sources for being studies. Whereas,
interpretivism approach is used for using their own perception and understanding of reality.
Hence, the researcher are able to use positivism approach as this is more scientific and make
testing phenomena (Ismail and et.al., 2021). This will be related to work and make systematic
changes and make growth for addressing issues related to the research topic. All is basically
related to achieve philosophies and make growth in actual changes in order to make scientific
approach in concluding significant.
Research Approaches
This is the second stage of the research method, as appropriate method has been used to
analyse systematic changes for appropriate growth. Deductive approach is helpful for conducting
pre-existing theory to formulate the research with the help of positivism approaches. This
approach is helpful for development from general to particular research. Whereas the inductive
approach is helpful for create a new theory rather than pre-existing. The inductive approach is
basically helpful to move from specific and general theory. Hence, the researcher use deductive
approach as this is helpful for completing research objective and make effective growth in the
project.
Research Strategies
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The research strategies are helpful for carry out the research and make effective growth in
addressing issues and achieve appropriate examination for the expected result. There are
different strategies that include, experimental research, case study, interview, action research,
survey and having a systematic literature review (Löfgren and Eklund, 2021). The researcher use
Survey method, which actually linked with the deductive approach. This is known as finest and
economical research strategy as this method collect the reliable data through the use of
appropriate method. Hence, the researcher use the survey method to collect the data and make
effective strategies to collect the data and achieve all objectives.
Research Methods
This is known as the effective research method and find an appropriate way for collecting
and analysing the data for combine quantitative and qualitative approach for the completion of
research. Mainly three method has been used includes mono, mixed and multi method. Here, the
researcher use quantitative method of research, as it will be helpful for collecting information to
work and make systematic changes for considered different method (Verčič, 2021). As other
method are related to the combination of both quantitative and qualitative method. But researcher
use quantitative research method for achieving objectives. As this method will be helpful for
conducting research and analyse that data in numerical values to get effective response and
achieve the targets as per the growth of researcher.
Data collection and analysis
Data collection methods
There are different type of methods which are related to collect different information
through major sources related to Interview, Questionnaire, Observation techniques, Oral histories
and Documentation of the research topic. The researcher use questionnaire and sampling method
for collecting data on time. As the questionnaire is designed as per the close ended questionnaire,
and sampling for considering major changes. There are two main methods for considering
probabilistic and non-probabilistic methods (Nguyen, 2021). In this research, probabilistic
method for sampling is helpful for considering approach and use effective method of sampling.
The chosen sample size is 30 who are the employee's of the respected company. As the sample
size are effective and helpful for choosing the respondent and make effective findings for the
growth of the company and researcher to analyse the objective and achieve them in the chosen
time.
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Data analysis
This is the process which help the researcher to collect, model and analyse the data to
make extract the insight and take effective decision-making. Which is helpful for completing
effective techniques and make systematic growth in addressing issues and achieve the targets to
provide relevant concepts and growth in the market. Data analysis help in analysing the method
of questionnaire and with the help of frequency distribution method, the research make effective
research for achieving objectives. All is related to make graph, charts and distribution table for
the growth of the objectives.
Ethical issues
Research methods are helpful for consider the research in an appropriate way, but the
ethical consideration is the way to provide a right direction for the researcher. This is very
important for the researcher to achieve all ethical consideration while working on the aim and
objectives of the research (Oshima, 2021). Researcher should be accountable for honesty and
integrity, objectivity, openness and intellectual property rights. With the help of consent forms,
ethical behaviour, data collection sources and make confidentiality in the data sources, the
researcher use specified ethical issues and consideration.
Validity and reliability
These two terms are related to validity and reliability of the research and mostly
interchangeable with each others. Reliability implies for the consistency whereas, validity is
accurately for the growth of the firm. Here, the researcher use questionnaire which provide a
support to them for considered a reliable and valid data in order to achieve research objectives
(Tamunomiebi and Mezeh, 2021). This section help in analysing the quality of the data which is
collected by the researcher to evaluate the research questions.
Limitation of the research
The major limitation of the research is collected through different sources and achieve the
targets to provide effective aim and objectives in appropriated time spam. Further, the use of
commination method to complete effective changes and make systematic growth in analysing
systematic changes (Ranjitha, 2021). All is helpful for considering the use of communication
process and achieve the primary data collection method. To collect the data through different
employees of the company and analyse the effective growth. Another limitation for the data
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collection process, the company and their methods are helpful for considered effective changes
and take time constraints for collecting data.
Research Plan for time management
This section is related to achieve effective time management with the help of Gantt Chart,
as this use authenticate information and complete all the objectives for the growth to complete
the process. With the help of time management, researcher gain the time efficiency and provide
suitable growth in the project (Skare and Blažević Burić, 2021).
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References
Books and Journals
Apine, M. and Sunday, E.R., 2021. PERSPECTIVES ON ORGANIZATIONAL
COMMUNICATION STRUCTURE: A SEARCH FOR TRAJECTORY
CONFLUENCE. Zamfara Journal of Politics and Development, 2(1), pp.11-11.
Chepkemoi, J., 2021. Employee retention strategies, career development practices and
organizational citizenship behaviour in environmental agencies within north rift region,
Kenya (Doctoral dissertation, Moi University).
Dettmann, M.M. and Hasselhorn, H.M., 2021. Helpfulness of Workplace Accommodations in
Maintaining Health and Work Ability in Older Employees with Poor Health in
Germany. Journal of Occupational and Environmental Medicine, 63(1), pp.e1-e6.
Dikotla, M.A., 2021. Remodelling public sector knowledge management system using key
knowledge management processes. Collection and Curation.
Elyousfi, F., Anand, A. and Dalmasso, A., 2021. Impact of e-leadership and team dynamics on
virtual team performance in a public organization. International Journal of Public
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Fowowe, M.A. and Arogundade, K.K., 2021. Impact of Employees' Empowerment on Perceived
Quality of Service Delivery in the Tertiary Health Institutions. In Encyclopedia of
Organizational Knowledge, Administration, and Technology (pp. 2013-2029). IGI
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Franck, E., 2021. Distributed work environments: the impact of technology in the workplace. In
Research Anthology on Digital Transformation, Organizational Change, and the Impact
of Remote Work (pp. 2011-2032). IGI Global.
Harish, K.A. and Prabha, B.J., 2021. Computational intelligence analysis on cumulative stressor
contribution to productivity of engineering and development process. Materials Today:
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Ismail, F.B., Ling, L.S., Kadir, A.A. and Al Hosaini, A.A.H., 2021. Employee Satisfaction and
Performance of E-HRM System in Malaysia Banking Sector. Annals of the Romanian
Society for Cell Biology, pp.6721-6729.
Löfgren, V. and Eklund, A., 2021. Organizational Structure, Communication, and Performance:
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Nguyen, L.H., 2021. The impact modeling of project management function behaviors on
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Oshima, H.T., 2021. 2. Development and Mass Communication—A Re-Examination. In
Communication and Change (pp. 15-30). University of Hawaii Press.
Ranjitha, R., 2021. Measuring the Mental Wellbeing of E-Workers and Its Impact on E-Work
Life Balance during COVID-19 Pandemic. Psychology and Education Journal, 58(4),
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Skare, M. and Blažević Burić, S., 2021. Technology adoption and human capital: exploring the
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Tamunomiebi, M.D. and Mezeh, A.A., 2021. Workplace Stressors and Employee Performance:
A Conceptual Review. Asian Journal of Economics, Business and Accounting, pp.57-
66.
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Verčič, A.T., 2021. The impact of employee engagement, organisational support and employer
branding on internal communication satisfaction. Public Relations Review, 47(1),
p.102009.
Online
Grossman. D., (2021). Main Problems That Come With Poor Communication. [Online].
Available through: <https://www.yourthoughtpartner.com/blog/4-main-problems-that-
come-with-poor-communication>. {Last accessed on 5th August 2021}
Grossman. D., (2021). Ways to Help Fix Poor Communication in the Workplace. [Online].
Available through: <https://www.yourthoughtpartner.com/blog/7-ways-to-help-fix-
poor-communication-in-the-workplace>. {Last accessed on 5th August 2021}
Khan. H., (2021). What are the effects of poor communication in the workplace?. [Online].
Available through: <https://www.simpplr.com/blog/2021/causes-effects-poor-
communication-workplace/>. {Last accessed on 5th August 2021}
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