LSME601: Authentic & Transformational Leadership in Change Management

This case study analyzes the application of authentic and transformational leadership models within a business setting, specifically focusing on a change process at Marks and Spencer. It examines the characteristics of authentic leadership, including self-awareness, balanced processing, relational transparency, and internalized moral perspective, and how these elements motivate employees, build trust, and enhance engagement. Furthermore, the study delves into the role of transformational leadership, emphasizing its ability to inspire and encourage innovation by fostering a strong sense of ownership, autonomy, and a positive organizational culture. It highlights the importance of transformational leadership in making goals meaningful, empowering employees, and driving effective change through communication and emotional intelligence, ultimately leading to increased commitment and consistent engagement from the workforce.

Leadership Theory and
Practice

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Case study in organisation setting to analyse and state the requirement of the authentic
leadership model to the change process......................................................................................3
The analysis the role of the transformational leadership in the process of change. ...................5
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................7

INTRODUCTION
Leadership is the capability of a person or a team of a people to determine and usher their
follower or team members as well as other workers of a company. It includes making of proper
decisions, or sometimes very hard decisions also as well as making and facile a appropriate
vision, setting up accomplished objectives and giving members of the team with proper
instructions and techniques required to attain those targets. In several aspects of the community
leaders are found and needed in it, from the politics, NGO's, businesses, region as well as society
based institutions. An effectual leader have the various features such as self confidence, brawny
communication and management skills, persistence in the face of the failure, disposition to bear
several risks, innovative and creative thinking, always ready for modification or alteration and
reactiveness at the time of various issues or crisis. The following report is based on the company
Marks and Spencer, which was founded in 1884 and it was also founded by Micheal Mark and
Thomas Spencer. Company is a globally recognised multinational retail brand having its
headquarters in London , England. Company specialises in selling home products, food products
and clothing merchandise as well. The following report will cover the case study in the
organisation setting to analyse and state the need of the “authentic leadership” theory to a change
process in which stakeholders were motivated to obey its leaders. Moreover, it will also include
the analysis the role of the transformational leadership in the process of change.
TASK
Case study in organisation setting to analyse and state the requirement of the authentic leadership
model to the change process.
Authentic leadership Model :
This leadership theory refers to the high level as well as more desired qualities or attributes a
leader can possess as behavioural action which can be developed by any individual over the
particular time. Moreover to this, authentic leadership model is a combination of various values,
attributes, qualities and skills which can be possess by any one if they desires to be a business
director, team leader and project leader also (Eacott, and Evers, 2018). If an individual is a
leader following this model then they are described as actually being down to earth or over all a
genuine individual which is prejudiced in case of being the main body of the team or a task.
There are several collection of attitude and behaviour defined in this type of the leadership

model which actually makes it more tangible. There are various elements of this leadership
theory which is described below:
 Self awareness – Leaders who follow this theory measures or analyses their own threats,
weaknesses, values and strengths in accordance to be more reliable with the members of
the team. Executing self awareness might also involve self reflection which states that
requesting for self growth feedback and the consciousness of the feelings of its followers.
 Balanced Processing – At the time of the decision making of the team, reliable leaders
or managers should take in to the account of both opposed and encouraging ideas or
advises. This kind of processing motivates workers to give their ideas as well as their
experiences and also supports in resolving the possible conflicts.
 Relation Transparency – Reliable managers or leaders should be consenting to be
genuine in their organisational bonds and also should be remain clear at the time of
giving the ideas or opinions and feelings as well. This might involves the providing
appropriate feedback to the members of the team when it is required, as well as
acknowledging about their errors and mistakes or at the time when they make wrong
decisions. By implementing this a authentic manager or leader leads through several
fosters as well as the examples opacity among the organisation and group.
 Internalized moral perspective – This type of leaders or managers place the
requirements of the organisation over their own needs. The growth and success of the
company is the main goal and objective of the authentic leader even at the time of when
the leaders might face the more difficulties and issues in the company and at the time of
doing extra work as well.
Application on the respective company:
Any effectual leadership evolution campaign will emphasise and focus on a broad variety of the
leadership style in the organisation. So, in case of Marks and Spencer the application of the
authentic leadership model is mentioned below:
 Motivates the workers of the organisation – As an essential portion of the leadership
in the organisation Marks and Spencer is inspiring, observing and motivation of their
workers or the employees to enhance their performance and productivity. This type of
leadership style assists in shaping the employees of the respected firm in accordance to
accomplish the goal and objectives of the M&S. As because of this leadership style it also

assist the firm as well as the leaders that they are strong, perfect and immune by any type
of pressure that supports its workers to know that they can also work with their full
efforts in order to achieve those goals (Campbell, 2018).
 Drives trust – In the organisation like Marks and Spencer it is very much essential to
know how crucial trust is in the company. It basically required in challenging period of
the firm or at the time of organisational change of M&S. This type of leaders are very
convenient to link with better reachable as well as most reliable. These managers or
leaders makes the atmosphere of the company more trustworthy as the permits the worker
to be themselves that motivates their performance as well as productivity. Moreover to
this, this leadership style arouse more honesty in their workers as they are welcome to
provide their various ideas and opinions in accordance to the betterment of the
organisation.
 Enhance employee engagement – This type of leadership style can assist in
engagement of the employees of the firm Marks and Spencer, by giving their staff
enhanced flexibility as well freedom at the time of providing them space to evolute and
grow. In addition to this workers can be more engaged with the firm as they know that
they are known with the values of the M&S.
The analysis the role of the transformational leadership in the process of change.
Transformational theory is also known as the “ The relationship theory ” and have an importance
on the effectual leadership by establishing the optimistic bond among the members of the team
and the leader as well. These managers or leaders concentrates on encouraging and motivating
their associates in accordance to accomplish enhanced productivity, performance and effectual
management as well (Bake, 2019). The transformational leadership is a method in which
managers or leaders motivates, inspire and encourage the workers to create a innovative
modification which can assist in growing as well as shaping the approaching success of the
organisation. It is attained by setting up the instance at the associate stage by which a brawny
feel of ownership of employees, freedom as well as independence in the working area and
appropriate culture in the corporate. In context to the firm Marks and Spencer, the management
there concentrates on the utilisation of the transformational theory as it permits the managers or
leaders in the working place to effectually manages and maintains the workers in the firm. This
theory gives aid to the firm in placing a optimistic bond with their workers giving outcome in

higher level productivity of the organisational functions as well as with the effectual
management of all the resources (Avolio, Wernsing, and Gardner, 2017).
Importance of the transformational leadership :
There are various importance of the transformational leadership style which can be beneficial for
the firm Marks and Spencer. Those importance is described below:
 Permits workers to feel related to the company – Managers or leaders of the firm
Marks and Spencer encourage by enhancing self efficiency in the members of the team
by providing them appreciative identification in the team and also helps in connecting the
values to the values of the employees. It permits the members of the team to feel more
resolute in their assigned task and enhance their sensed empowerment.
 It makes goals and objectives meaningful – It creates a optimistic bond among the
work regarding outcomes and transformational leadership. This also shows that leader of
the Marks and Spencer, who follows this type of leadership theory makes their goals or
work more meaty by giving the liberty to the employees. Executives or workers of the
managers may sense strongly that their task is prestigious and self appropriate (Atwijuka,
and Caldwell, 2017).
 It makes employees feel more empowered – This type of leadership style motivates the
sense of the empowerment in every member of the organisation Marks and Spencer.
There is a direct bond among pessimism and transformational leadership as because an
individual under the direction of extremely transformational leader is commonly
rationally aroused and consistently issued to be broad minded. Moreover to this,
company has showed that the bond among their satisfaction in the job, decline in their
frustration as well as anger and a feel of organisational bond is there.
Role of transformational leadership in the change process:
The social activity between the effective seriousness and transformational leadership to the
change has been known by the firm Marks and Spencer. Leaders or managers of the firm
executes several operations like making a vision, managing the sensibility in the organisational
environment, constructing a network, communication engagement and giving direction to the
strategies which has been constituted. Yet, all the operations actually do not support the effective
seriousness to the change or do not supports in a same manner. It is actually in the practical
motive to understand on how features of these leaders or managers supports effectual

commitment towards change (Anthony, 2017). It shows that how the technique by which the
communication feature of the manager following this style to advance the effective seriousness
towards the change in the workers as well. The main motive of concentrating on the
communication is that examined to all the several operations implemented by the managers of
the Marks and Spencer. It has the more latent to impact a broad numbers of the workers by
which it can supports the change. Transformational leadership supports workers towards the
effectual seriousness in the change by impacting their percept of the perks and assumptions of
the change which enables in constructing the trust among them. It cause the behaviour of the
higher level authorities of the Marks and Spencer in accomplishing their objectives and makes
them more serious towards the change which gives an outcome in their consistent engagement
and assist the firm in the change.
Reactivity and sensibility of the managers following this leadership style towards the emotions
of their workers and their own seriousness regarding the change process (Andersen, 2018).
CONCLUSION
From the above report it is concluded that leadership is very essential for the growth and success
of the organisation as with the help of the a good leadership, it allows the employees of the firm
to be more motivated and encouraged towards the accomplishment of the goals and objectives of
the organisation in an effective manner. Moreover to this, authentic leadership style is a
combination of various values, attributes, qualities and skills which can be possess by any one in
the company in order to motivate their members or the employees to work efficiently. In addition
to this leaders who follows the transformational leadership style concentrates on encouraging and
motivating their subordinates in order to achieve the enhanced productivity, performance and of
the effectual management of the firm as well.
REFERENCES
Books and Journals
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Anthony, E.L., 2017. The impact of leadership coaching on leadership behaviors. Journal of
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Atwijuka, S. and Caldwell, C., 2017. Authentic leadership and the ethic of care. Journal of
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of the authentic leadership questionnaire: Analytical clarifications. Journal of
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Bake, M., 2019. The importance of leadership and employee retention.
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Gyanchandani, R., 2017. The effect of transformational leadership style on team performance in
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