BBS013-1 LTR Consultancy Report: COVID-19 Impact and Strategies

This report is a consultancy analysis focused on Luton Town Residences (LTR), a housing association. It examines the effects of the COVID-19 pandemic on LTR's operations, HR practices, remote working, motivation, and technology adoption. The report explores the challenges faced, such as communication issues and remote work frustrations, and provides recommendations for improvements. It covers the impact of COVID-19 on organizations, HR practices, remote working, motivation, and technology. Additionally, the report provides key recommendations to address these challenges, supported by academic literature. The second part of the report provides a personal reflection on the assignment, offering insights into the learning experience.

Individual Report should take
the form of a consultancy
report aimed at the
management of LTR Luton
Town Residences

EXECUTIVE SUMMARY
The foundation of administration focuses on planning, taking decision, organising and
providing direction, controlling staff member in order to increase their skill in proper manner. In
this assignment, the company's taken as LTR. It is considered as a housing association which is
located in Luton. The primary aim is to provide appropriate housing to local community along
with particular focus on providing help to vulnerable individual person. Therefore, in this report
there is a discussion regarding how covid-19 impose positive effect on success and growth of
organisation, issues and challenges faced by management team and its recommendation in order
to overcome from these kinds of challenges. The reflection is also discussed in this report.

TABLE OF CONTENT
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................5
PART 1............................................................................................................................................5
How will Covid-19 pandemic effect organisations, HR practices, remote working, motivation
and use of technology?...........................................................................................................5
What are the key issues present in LTR in respect of remote working?................................7
What key recommendations would you provide to administration at LTR to increase remote
working practices, supported by credible methods & academic literature?...........................8
PART 2............................................................................................................................................9
REFLECTION.................................................................................................................................9
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Foundation of administration use functional framework by adopting overarching managerial
elements like planning and taking decision, organising and controlling specific topic related to
administration. Herein, Luton town Residency is taken into account. It is determined as housing
Association that is operated their business in Luton. The primary purpose is to offer proper
housing to local community with specific focus on offering assistance and provide support for
help to vulnerable person. They focus on operating their business from a central office which is
situated in Luton Town centre and handle various different housing blocks, divide in basic
purpose housing as well supported housing. In this report, in first part, there is a discussion
regarding how COVID--19 pandemic imposes direct effect on the organisation, its HR practices,
motivation and use of innovative technology. In addition to this, there is an explanation
regarding key issues that is present within LTR in context of remote working and
recommendations provided to enhance remote working practices during particular phase of time
period. And in second part, there is a discussion regarding reflection that is used for enhancing
skill in order to perform their work in proper way (Bennett, James and Klinkers, 2017).
Background
The LTR is determined as a housing association which is located in Luton. The mission of
LTR project is to offer superior quality of housing services to local community in order to
provide them better living. The main purpose of this residency is to offer superior quality of
housing blocks services in various locations around Luton. In addition to this, they also provide
support to individual person in emergency hotel, individual person flat needed between the age
of 16-18 years, hostel for mothers. Therefore, it is assess that they provide support to different
age of individual person and it is determined as superior place for livelihood. It is analyse that
Luton town Residency project is offer sufficient facility and offer better method to live its life in
better way (Bibby, 2017).

MAIN BODY
PART 1
How will Covid-19 pandemic effect organisations, HR practices, remote working, motivation
and use of technology?
As per the case study, it is assess that the financial team try to execute task by adopting
Excel spreadsheet, Word document as well as many more. This is useful in establishing proper
coordination along with maintenance team in order to handle services (Wellin, 2016).
Due to covid-19 pandemic, it caused critical disruption in daily operations of Luton town
Residency. When the national lockdown is announced it will become threat for safety & security
of subordinate from corona virus. Therefore, the management team of LTR provide guidance to
all staff member to take work from home and maintain their safety. And, it is allowed to continue
perform their work on home for the security of staff member. In addition to this, the finance
team, general management staff, customer service team perform their work remotely from its
home and in addition to this the facility maintenance member of team as well as supported
housing coach perform their work remotely in their home and also perform its work on site.
Therefore, due to covid-19, it imposes direct effect on UK. It is clear that communication as well
as collaboration tool for LTR is not suitable for extended period that perform their work on
remote working. Therefore, it is analysed that covid-19 imposes direct effect on performance
level of organisation and its productivity. And, it is analyse that it impose direct effect on success
and growth in future time period (Dunham, 2019). So there is a discussion regarding how
COVID-19 impose direct effect on company, its HR practices, remote working and use of
technology and so on that is going to be mentioned below:
COVID-19 affects organisation
Covid19 impose direct effect on success and growth of business organisation during
particular phase of time period. It is analysed that due to COVID-19, the organisation do not
perform their daily operations in continuous way. Due to announcement of national lockdown, it
will become threat for security and safety of subordinate so that the management team focuses
on providing guidance to staff member to take work from home in order to perform their works
with safety. Therefore, in context of LTR, the top management focuses on offering guidance to
subordinate to take work from home and perform their work in proper way. Thus, it enforces

direct affects on day-to-day operations of organisation because the company do not perform their
work in continuous way and in proper manner that imposes direct effect on success and growth
in future period of time. It erodes the profit margin and sales of company in future time period
(Gibby, Casline and Ginsburg, 2017).
COVID-19 affects HR practices
It is analysed that due to increase in COVID-19, it enforces direct effect on HR manager.
And, it is also assess that due to corona virus, it is the responsibility of HR manager to provide
training program to its employees by using online applications. They encourage subordinate to
take work from home and it is the responsibility to provide guidance to perform their work from
home in an appropriate manner. Besides of increasing covid-19, the goal of HR department of
LTR is to set the objective for employees and encourage them to achieve it in timely manner.
Therefore, it is difficult for HR manager to encourage subordinate while they perform their work
at home is the major challenge for HR manager. And also they focus on generating program to
increase the quality of work and also improve their talent and leadership as well as organising
motivational program during covid-19 in order to encourage subordinate to perform their work
towards achieving goal in timely manner. Apart from this, they also focus on providing safety
and security to its subordinate during the period of time. Thus, it is analysed that covid-19
imposes direct effect on HR practices because it is complex for HR manager to execute work in
better way (Lakkala, Uusiautti and Määttä, 2016).
COVID-19 affects remote working
The Pandemic is determined as a tough for enterprise. The survey displays that pandemic
impose biggest effect on business and its profitability, growth, productivity and many more.
Therefore, when it is talked regarding present digital workplace, the reliable, accurate
information is important for increasing productivity as well as moral of subordinate and there are
ample of subordinate who perform their work from home. And, system is prone to accuracy,
reliability and there is an issue in performance that imposes direct effect on remote worker. The
capability to assess, visualise as well as proactively react to slow down can provide good
experience to digital subordinate. Therefore, in context of LTR, due to pandemic, it is not easy
for them to perform their work from home because it is necessary from them to go on site on
alternate days so that they manage their work in proper way. Thus, it is identified that it imposes
direct effect on success and growth of company in future time period (Vrain,and Lovett, 2016).

COVID-19 affects Motivation
This is not forecasted by anyone that due to covid-19, the method of operating
organisation and way of performing work is completely changed. The manager and employees
look dramatic changes within pattern of work currently. The subordinate motivation is
determined as key for success of organisation. In crisis, employee or subordinate gets
demotivated. Where the individual person does not like changes and do not familiar with work in
which they understood responsibility and how the employees fit to structure of organisation.
Covid-19 has changed the thinking of individual person in term of method of working. An
individual person work remotely which is become new normal. While in context of subordinate
they relish flexibility that provide another individual person it is difficult to observe. Therefore
covid-19 demotivated subordinate for performing their work in proper way. In context of LTR,
the working of company is completely changed and it imposes negative effect on relationship
between employees and employers for performing their work in proper manner (Nott, 2020).
COVID-19 affects Use of technology
The leaders will tremendously effect on country and society. If it is talked about innovative
technology, the COVID-19 imposes direct effect on present circumstances and situation. It is
determined as the complex time & period in history. Therefore, the impact of covid-19 on
technological sector imposes direct effect on supply of raw material, description in electronic
Value Chain and creating a risk related to product. It is analysed that covid-19 enforces direct
effect on technological sector. The disruption results in acceleration in relation to remote
working and emphasized on assessing value chain. The reduction in carbon footprint leads to
renewed emphasized on practices of sustainability. Therefore, it is assessed that in context of
LTR, they do not adopt innovative technology, due to covid-19 that imposes direct effect on
profitability of company in future period of time (Rose, Spinks and Canhoto, 2019).
What are the key issues present in LTR in respect of remote working?
There are different kinds of issues and challenges confronted in LTR in context of remote
working that is going to be mentioned below:
 There are several subordinate who express frustration while working in remote areas,
issues in internal communication as well as collaboration system in context of LTR. The
senior administration team focuses on deciding to use zoom call in order to assess
problem and its solution in effective manner. There are different points related to

unhappiness of present state of individual person. Therefore, this is determined as a
primal challenging issue which is faced by the management team that staff member
express that they are unhappy at regularly related nature related to remote working and
available by using email in all the time.
 And, there is different kind of issue which is faced by staff member of LTR such as email
overload and enhanced unmanageable work, already face problem or issues before
pandemic and it is determined as a primal challenge for senior administration team to
check the method of working by through e-mails. It is analyse that the maintenance team
assess that email is determined as a poor method of communicating to subordinate during
particular phase of time period (Shorofi and Arbon, 2017).
 In addition to this, there are different kinds of issues and challenges which are faced by
management such as all member of team needed appropriate type of communication in
order to contact with manager in proper way. And, it is necessary for the finance team of
organisation to implement new platform of communication in order to connect with staff
member in proper way is considered as a major challenges confronted by management
team of company.
 In addition to this, some subordinate requested to use mobile phone in comparison to
laptop as well as computer to perform their work on site. And some subordinate are
against video conferencing, they preferred telephone calls so that there are different kind
of issues which is faced by the management team during particular phase of time period.
 Thus, it is analyse that there are different types of issues and challenges confronted by top
management of LTR while performing its work in remote areas. And, it is difficult for
them to manage work in proper way that imposes negative effect on productivity and
profitability of company during the time period (Shorter and Fink, 2018).
What key recommendations would you provide to administration at LTR to increase remote
working practices, supported by credible methods & academic literature?
There are various recommendations that can be provided to LTR in order to perform their
work in proper way. Therefore, there are various recommendations that is going to be mentioned
below:
 The management team of LTR focuses on expressing its opinion & they focus is on
adopting innovative technology in order to implement platform with less cost and also

consider the significance of communication as well as collaboration that is determine as
expensive & costly solution in order to meet need that is expressed by its staff member.
Therefore, it can be recommended to senior management to adopt new platform in order
to effectively communicate with its team during the period of time.
 In addition to this, it is also recommended to general team to provide effective training
regarding new platform and which is new communication as well as collaboration
platform in order to resolving different kind of technical problem and it also reduces the
stress level of subordinate that how difficult innovative platform in using during the
period of time. Thus, the team member focuses on providing effective training regarding
new platform in order to execute work effectively in remote areas.
 The management team can also focuses on increasing motivation level of subordinate so
that they performed their work in proper manner that is helpful in increasing productivity
and profitability of organisation in future period of time. Thus, they focus on motivating
subordinate by providing rewards, incentives and security as well as safety that motivate
them to perform their work in proper manner and in remote areas.
Thus, it is analysed that there are different recommendations that can be provided to
management team of LTR to perform their work effectively in remote areas.
PART 2
REFLECTION
Gibbs reflective cycle is an effective reflective model which helps in exploring a particular
experience. I have used Gibbs reflective model to explore the experience of completing the
project on business management foundation. The reflection is provided below:
Description: I was gives the task of completing the report on the case study of Luton
Town Residences which included understanding the impact of COVID-19 on the company. The
main focus was on determining the impact of the pandemic in relation to HR practices, employee
motivation, remote working and usage of technology. In addition to this the project included
covering primary aspects of remote working and connecting these aspects to the impact of
COVID-19 identified earlier. I was given enough time to prepare this report and I moved to
action straight away in order to complete this report in a timely manner.
Feelings:

Prior to the event- Before the start of the report I realised that this report covered a lot of
topics. In order to perfectly understand the case study my first step was to read the case study so
that the report includes detailed information on every topic.
During the event-My main concern during the completion of the report was related to
timely completion of the report. As the report covered a lot of areas related to business
management and included changes in the business environment due to COVID-19 I had to
conduct large amount of research and find reliable sources for my report. I had to cancel some of
my plans because researching and finishing the report was time consuming. Looking back I am
scarified that I put in required effort because I was able to complete my report in given time.
After the event-I am satisfied with my work, the only factor which could be improved
were my time management skills. Effective time management skills would have helped me
complete the report sooner and given me time to make improvements or enhance the contents.
Evaluation:
What went well- The main factors which went as planned and helped me complete the
report in given time without compromising on the quality of content were my non-verbal
communication skills and my ICT skills. I was able to use these skills to create a well-structured
report in a timely manner.
What did not work-The main factor which hindered my learning experience during this
process were my ineffective time management skills. I had to cancel my plans because work was
not completed as per schedule and I had to complete a huge arts of the report in short amount of
time in order to complete the report in a timely manner.
How did the experience end-In the end I gained various skills with this experience and
was able to complete high quality work in given time.
Analysis: I gained various skills in the process of completion of this report such as
problem solving skill. Despite the barrier of ineffective time management I was able to complete
this report in a timely manner.
Conclusion: I have learned about the importance of various skills as well as effective
time management with this report. In addition to this I have gained knowledge about
fundamental aspects of business management and impact of COVID-19 on various aspects of an
enterprise.

Action Plan: My action plan for improving the process of completing a report in the
future is to build time management skills by using 4-D time management model.
Reflection on skills
Communication skill- During the project I realize the importance of communication
skills in my future growth. So I developed my both verbal and written communication. I develop
verbal communication with the help of regular discussion in the classroom which helps me in
communicating with other people without any hesitation. I analyse that communication skills
will define the character of a person and the way people think about me is based on my
communication skills. I am not only developing my verbal communication but also develop my
written communication skill with the help of presentation and report writing. The presentation
helps me in developing both verbal and non-verbal communication. As with the help of a good
presentation, I am able to effectively communicate my views to the audience. This skill helps me
in my future growth.
Numeracy skill- This is another important skill that I developed with the help of
effectively using data and statistics in my seminar activities which enhance my numeracy skill.
By developing this skill I can effectively use, interpret and communicate mathematical
information which makes me solve the real-world problems. This skill also include the basic
math such as addition, subtraction, division, and multiplication. By developing this skill I can get
a better job in a reputed company.
ICT skill- I develop this skill during the unit by using Microsoft office programs. ICT
stands for information communication technology. I analysis that in this modern world this skill
plays an essential role in my life. By developing this skill I can do work in any organization and
also it helps me in making me a good person.
Problem-solving skill- I analysis that problem-solving skills play an essential role in my
life. As it is beneficial for solving my problems and also help me in solving my workplace
problems in future. I develop this skill with the help of effectively analysing and gathering
important information during the unit. This step help me in developing my problem-solving
skills. I analysis that for my future growth I face various problems in my path and this skill will
help me in effectively solving all problems which assist me in achieving higher growth in the
future.

Working with others- I develop this skill during working in teams in the unit. I analysis
that if I want to achieve the target I need to do work with full coordination with my team
members. By developing this skill I can do work in any organisation environment with help me
in achieving higher growth in my future. During the unit I am working in a team and I
experienced that I develop this skill and now I am able to do work with any kind of team
members.
I develop all these skills during the unit and I analysis that these skills help me in getting
my future job and better developing of my carrier.