Luton International College: Presenting Internal Business Info

This assignment, likely part of a BTEC Level 3 Diploma in Business, focuses on presenting complex internal business information using various communication methods. It covers the importance of verbal communication for personal interaction, written communication for detailed instructions and documentation, and email for concise messaging. The assignment references sources on interpersonal communication and communication skills training, emphasizing the need for a professional image in business correspondence. The solution highlights a company's mission, objectives, and goals, linking these to effective communication strategies within the business context. Desklib offers a platform to access similar solved assignments and study resources.

Task 2
Business communication

P2. Present complex internal business information using written
document, verbal presentation and power point as appropriate in the
context
Mission
To be world's best and biggest supermarket retailer, Completely increase value
for clients, and to earn their time reliability.
Objectives
To become a pleasing place to work by giving their staff the chance to be
themselves, actively encouraging their strength and well being and support
their work/life equilibrium needs
Goals
“Is to create value for customers to earn their lifetime loyalty”.

Cont..
Verbal communication is simply speaking. This
can be done one-on-one, in a group setting, over
the phone, etc. Verbal communication is a
personal means of communication and should be
utilized more than just emails or phone calls when
possible (Beebe, Beebe and Redmond, 2011).

Cont...
Written
You can't avoid written communication in the workplace; it's
everywhere. Emails, memos, reports, and other written documents
are all part of every day business life (Crowley and Heyer, 2015).
Written communication is the most appropriate when detailed
instructions are required, when something needs to be
documented, or when the person is too far away to easily speak
with over the phone or in person.

Cont...
Email
Email is a lifesaver for many people, especially in the business
world. If you rely on emails and memos to conduct your business,
it's very important to portray a professional image. Don't use
abbreviations unless they pertain to your field, and always use
spell check and read over your email before you send it to make
sure it's clear and concise. Emails should be brief and to the point
(Berkhof and et.al., 2011).

References
 REFERENCES
Books and journal
Arnold, E.C. and Boggs, K.U., 2015. Interpersonal relationships:
Professional communication skills for nurses. Elsevier Health Sciences.
Barth, J. and Lannen, P., 2011. Efficacy of communication skills training
courses in oncology: a systematic review and meta-analysis. Annals of
oncology. 22(5). pp.1030-1040.
Beebe, S.A., Beebe, S.J. and Redmond, M.V., 2011. Interpersonal
communication. Allyn & Bacon.