Luton Town Residency: Operations and Project Management Analysis

This report provides an in-depth analysis of operations and project management at Luton Town Residency (LTR), a housing association facing challenges in internal communication and data transfer. The report examines the current operational system and identifies key issues. It then proposes operational recommendations, including the implementation of Yammer, a data management system, and a continuous improvement plan to boost performance. The report also outlines a project plan, including a work breakdown structure, network diagram, risk management plan, and financial budget to ensure effective operations. The report highlights the use of appreciative inquiry and different models such as visual and mathematical models to improve operations. The aim is to enhance efficiency and achieve desired outcomes by addressing communication issues and improving overall project management practices within LTR.

Operations and Project
Management

EXECUTIVE SUMMARY
Project and operation management undertakes and facilitate the business to manage its
day to day activities in an efficient manner. It is also utilised by management to manage
organisational previous projects for fulfil of specific purpose. According to this report Luton
Town Residency is selected that is currently facing challenges related with internal
communication system and data transfer. In order to deal with various issue, management
implement different methodologies and tools as per analyse of aspects that is impacting on
organisation. Implement of Yammer, data management system and continue improvement plan
management is able to boost their performance that helps to accomplish desired outcomes. The
report further, undertakes work-break down structure, network diagram, risk management plan
and financial budget to perform all operations in an effective manner.

Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Section A................................................................................................................................4
Overview of current operational system and issue.................................................................4
SECTION B.....................................................................................................................................7
Operational recommendations................................................................................................7
SECTION-C...................................................................................................................................10
Project plan preparation........................................................................................................10
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
 Appendix A: Diagram of WBS............................................................................................16
 Appendix B: Network Diagram and CPA............................................................................16

INTRODUCTION
The term operations and project management can be defined as the administration of
numerous business practices that is used for enhancing more efficiency within organisation. The
main motive of operations management is to convert materials and labour into products and
services. Operations management also balance the cost or revenue for operations that increases
net profits for organisation. This report it written from perspective of LTR which operates there
business as a housing association (Slack, 2018). Operations and functions of organisation are
controlled and managed through decentralised system. Each individual formulate report on
individual basis and further management is focused to increase their market size to enhance its
business size. Moreover, report also highlights on problems that must be address by the
organisation to improve their market area. Background information for each aspect of business
and the overview on business aspect is included in the report.
MAIN BODY
Section A
Overview of current operational system and issue
In the present scenario, LTR is operating there business with evolving large number of
individuals to expand the number of houses that boost morale of employees to complete task and
target with in minimum time period. This refers there are various challenges faced by individuals
at time of introducing its housing system. With the analysis of business organisation and its
needs this is determine by management that individuals must improve their internal system
capabilities so the strength of business products and services is increased. There are various task
and operations performed by management which require regular number of operations that are
operated in an organised manner. With consists of business operations related with housing must
provide a right structure for each action and activity that match with needs and wants of
customers. There are various operations performed by management of LTR such as alternation
and extension of buildings. Installation of building and design of structure that offers a
comfortable space to individuals for living there life in an easy manner (Ravinder and
Kollikkathara, 2017). Luton town residency is performing their work with motive of enhancing
its business size that satisfies needs and wants of customers in proper manner and it also provides
them space to live its life within Luton.

With the analysis of different communication system it is identified that organisation is
operating there business with involve of different mail. All functional aspects of business
provides different platforms that provides wide areas to share better results with emails. If
organisation and employees communicate with each other through use of e-mail only then it
reduces time through transferring information from one place to another easily. It results this is
also easy for organisation to accomplish better results through recording information. Along with
this mail communication system is a formal way that is used by management to satisfy needs and
wants in an appropriate manner. Along with this it is also identified that management must
consider work and design them in a manner which resolves problems of organisation to manage
its operations and functions through offering better customer services (Otsuki, Akiyoshi and
Samejima, 2017). But there are different risk aspects are also identified by management at time
of completion of project such as risk management, problem related with formal mails that is used
in managing work to complete task in proper manner. The major problem which is identified at
time of data information transfer relates with formal interaction due to which it relates in
managing work that enhances in work area but most of the staff is not able to interact with
individuals with formal approach due to less training. Therefore, Luton housing residency must
develop plans as per technique that leads organisation to perform its work in proper manner.
Appreciative inquiry can be defined as a change management approach which focuses on
identifying those aspects that work well for organisation. Along with this it also analyse all areas
to understand why this aspects work well for management. The basic tenet demonstrates that
organisation must grow in each different direction which is used to focus or make attention for
firms.
With the implement of AI (Appreciative inquiry) management of Luton housing
residency develop and focus on all those aspects that are working for organisation with a positive
manner. While going through imperative study it is identified by management that organisation
boost areas that attracts individuals in making better position in market. LTR mainly work for
increasing their market share through which needs and wants of customers are satisfied in an
appropriate manner (Mateo, 2016). This refers there are various location decided by management
to design organisational structure in which organisation determines to make its work aspect that
is used in attending in better results that whatever direction or trend is followed by market. Luton
town residency considers its internal communication enhancing morale of employees by

interacting with each other. In the present scenario, it is identified that each employee work as
per email system. Further, to reduce problems such as risk and management consider areas that
with current communication channel generates problems of ignore and avoid the information
provided by managers.
Luton Town residency is increasing their size through completing work that enhances
number of houses within country. All the employees which state its work in an effective manner
consider with right use of models management work is completed with right approach. Town
establish model is a complex task which work with motive of design its work in which projected
are completed in an organised manner (Marcelino-Sádaba and et. al., 2014). This also refers
model also used by LTR to manage its work in which goals and task predict right areas to
manage its work as per diagram. It refers different task and it design steps which generate
possibilities to deal with different situations in an appropriate manner. Scientific model work as a
representation that make particular phenomenon in world to represent and understand areas that
is used for making as per right model that crafts model for management to predict better results
in order to make essential changes with in society. Another challenge faced by management
relates with analysing aspects which develop area for crafting right model that focuses on
working for to make steps that understand work aspect and it identify for managing and
identifying results through adopting some model which are mention as follow:
 Visual model- With use of right model it is easy for management to add more value in
their products. This also refers in managing work that leads for control and manage of
business in which task are designed and information is provided to provide privacy and
personalisation of results for completing work in a manner that describe concepts about
all aspects either they are small or large.
 Mathematical model- Scientific model are mostly depend upon mathematical model that
is used for describing particular phenomenon to work and relates with generating strength
that field overall model and work in managing areas. Humans perform their work as per
its limits that make confusing results so at time of implementing models organisation
consider for work in making organisation define that make simple situation as per science
lab (Li and et. al., 2017).
With this model management in creating allow various areas that is used for making as per
making force to define object that makes multiply to generate simple situations as per science

tab. In the last, by identify of forces that make complex calculations and animation to make input
as per gravity in making allow of results for making climate changes that would accurate model
in making atmosphere.
SECTION B
Operational recommendations
Operations perform large area that make longer results in generating and consist typically in
locations that offer resources and data to make better goods, services and result for delivering
value that make customers. With processing, inspection, transport and storage in maintaining
maximise efficiency that provides better results in offering technology that makes results to
enhance size (Jacobs, Chase and Lummus, 2014). There are various task in consuming and
making error that provides operations and mistake to eliminate and generate task to work in
making and identifying results.
Web system in making modern areas for business in order to maintain paper based files and
calendar to generate information as per to-do list. Web-based project provide management
system that makes access in laptop, tablet-computer and mobile device in an internet connection.
This choose simple web based project to make management system that provides task and
assignment in make of assignment that provide progress to perform work with multiple access
project. Operations management provides to work areas in which automated system to design in
accurate results that provides automate results. Internet business offer work in making list that
automatically increases efficiency as per productivity to minimise expense for increase
profitability. The benefits to save time by developing various continuous improvement plan that
are mention as follow:
Continuous improvement plan- With implement of continuous improvement plan and
organisation design an effective set of activities that helps organisation to improve its activities
as well as performance. With the continuous review of products and process that is used to
design complete work is considered by management to measure the overall performance of
organisation (Todorović and et. al., 2015). From perspective of service industry implementation
of plan enable organisation to improve its efficiency and enhance strength quality of company
services that is offered to buyers. With the perspective of business and its needs management
utilise PDCA cycle. This enables business for identifying opportunity in which right action are

develop that improves plan for organisation. This also identifies area that are essential for
improving the areas for enhancing areas which differ changes in organisation and add more value
in company plans. Some benefits that are gained through plan at large scale are mention as
follow:
Benefits
 With implement of continue improvement plan the management of Luton town residency
increase productivity as well as quality of services in order to adopt and implement
changes that prefer better facilities to customers by improving training of organisation.
 This also enable process that is used by various departments for adopting new methods
that ensure all services which is provided to customers must improve communication and
supply chain management for completing work as per marketing department instructions
(Too and Weaver, 2014).
Drawbacks
 Due to consistent modifications and dynamic needs of customers the cost to build an
effective township is increased which impacts on profitability of organisation.
 On the other side, regular improvement is required by management of LTR as to
purchase an individual own house is a dream of many individuals. This results clients
assume or accept better results which increase cost of organisation.
Focus to use of Yammer
Yammer is recognised as a business and with imperative study of market respective
organisation is offering social networking services through engaging private communication
facilities. This is opted and implemented by the help of employee’s through managing the work
with help of internet or information technology. Therefore, Luton Town residency is also
focused towards purchase of Internet Domain that helps individuals to perform all work with
motive of improving areas that internally boost the area to make effective decisions (Won and et.
al., 2018). Further, Yammer also ensure that with better collaboration and engagement internal
communication for employees is improve work possibilities by generating interaction between
all individuals.
Benefits
 With the assistance of Yammer workers in Luton Town Living arrangement can send or
get messages with which they can become more acquainted with about a real

circumstance, for example, the front work area supervisor can take snappy data from the
movement director in regards to the appearance of the visitor. This will empower them to
improve their administrations.
 As data can be shared as often as possible by the workers through messages, it will
empower them to settle on choices rapidly and with this they can improve their
conveyance of administrations.
Drawbacks
 The utilization of this device is perplexing for certain representatives as a degree of
comprehension of every single worker isn't equivalent in regards to such innovation.
Because of this the multifaceted nature for a portion of the representatives in Luton Town
Living arrangement may expand which will influence whole correspondence framework
(Zhou, 2016).
 Integration of Yammer with different frameworks is beyond the realm of imagination
because of which the workers may confront issues while moving the information during
their correspondence.
Implementation of data management system
The term data management refers to different policies, practices and strategy that are
implemented by organisation to manage and share valuable information among all departments
of organisation. With the system of Luton Town residency management focuses on property
management system in which information or data related with bookings is manually recorded by
front desk manager. Similarly, some information system are also synchronize by reservation with
help of online sources. Thus, for procuring various resources as per e-procurement ways
management is able to collect and analyse information with their suppliers and channel partners.
It also reduces manual work and facilitate easy sharing of information with other departments. In
last by storing large data at a similar place employees have possibilities to use them in proper
manner as per there current situation (Popaitoon and Siengthai, 2014).
Benefits
 With the assistance of the executives framework sharing of the information is
conceivable among all the representatives of Luton Town Living arrangement as it will
be situated at an inside spot. This will improve the dynamic of the lodging home.

 Storing of information at one spot guarantee information incorporation with the
assistance of which Luton Town Living arrangement can without much of a stretch
decide a precise number of empty rooms and paces of the room according to their
inhabitance rate.
Disadvantages:
 The multifaceted nature for the administration of utilization of the information the board
framework increments as it includes the utilization of a critical degree of innovation with
which the representatives of Luton Town Living arrangement may not happy with no bits
of preparing.
 It will expand the prerequisite of advanced equipment and programming alongside
talented work force who can productively oversee them and this will build the expense to
a more noteworthy degree for the inn which can affect their benefit altogether
SECTION-C
Project plan preparation
The term project plan can be defined as a document that undertakes each and every activity
related with project is used to identify different task which works to develop as a roadmap for
completing project in an organised manner (Reid and Sanders, 2019). Moreover, the project plan
from perspective of Luton Town Residence to deal with various issue and problems is mention
as follow:
WBS- Work break down structure can be defined as a technique that helps to deliver all
projects resources in an accurate manner. In order to use them properly management consider
that it’s action are divided into small manageable section. This defines scope of all section that
are achieved by project manager to accomplish in specified time period.
Purpose and importance- The main purpose to prepare a WBS is to allocate time and cost
for each activity. With the implement of WBS at the time of starting a project leads management
to execute all actions in an appropriate manner. Along with this scheduling of project helps
organisation to facilitate better results. This is also used by management to identify potential risk
associated with project. This also helps organisation to provide information to each and every
individual.
Key features

 Activities which are undertaken at time of implementing project management implement
hierarchical structure in order to perform their roles and responsibilities as per capability
and competence.
 Activities are divided as per its basis this results all activities which performed as per its
activities that is not repetitive in nature.
 Along with this WBS are developed to make focus as per completion of project so the
problems which is faced by Luton town residency are resolved, as this activities and
abilities help employees to identify and improve technology by engaging each employee
in organisation process.
Network diagram
This is a graphical representation of project which is processed by management. In this all
activities are identified by project manager to connect with series of arrows and boxes. The main
motive to build network diagram is to describe relation between different activities (Garofalakis,
Gehrke and Rastogi, 2016). From perspective of LTR it is used by management for connecting
all activities in an effective manner.
Purpose and Importance
With network diagram it is used by management to facilitate and understand inter-
relation as per various activities in managing work as per end. With identify of critical path
management make projects to facilitate total duration as per effective results. All activities must
be placed in sequence with help of network diagram that ascertain flow of project and facilities
proper execution of each activity. In order to this activities of project enable better progress of
project.
Key feature and analysis of critical path
By the help of critical path that is developed for project, helps to beginning and end of
project. Along with this by identify of different box in the diagram management represent
activities that is performed with workforce of Luton Town Residency and the arrow used by
management represent the link between all departments and its activities. With this effective
communication employees are also able to implement Yammer that provide data management
system for completion of project.
Risk management

To manage the project in an efficient manner management relate project risk to complete
their work properly. According to risk management strategy strength, weakness, threats and
opportunities related with project is manage for controlling the plan that mitigate risk.
Risk management role
The main role of risk management is to develop various policies for a project by
understanding its internal and external aspects (Fleming and Koppelman, 2016). By the
implement of risk management plan possibilities for rescheduling the project is reduced by
managing risk with proactive manner. Plans also contributes better results for making success of
project by reducing the complexity in managing work through identify all aspect that impact on
all cost and schedule.
Key aspect of risk
All the risk related with project include budget risk, resistance for change, integration and
technological risk are key aspect to identify risk. In this management also identify those aspects
that is used in making of results as per technological risk. Moreover, by managing support of all
employees to manage work areas as in making of risk analysis to mitigate better option.
Budget- Budgets plan is a monetary arrangement with the assistance of which income and
costs can be assessed for a specific venture and for a specific timeframe. Spending limit can be
set up for deciding the business volume, income, assets and so on. Task spending plan is
commonly utilized by the venture director for evaluating the all out cost that will be required for
undertaking a venture (Hubbard, 2020).
Purpose- The motivation behind setting up a financial limit is that with this they can decide
the prerequisite of assets before beginning the undertaking so acquirement for the assets can be
made. Likewise with the assistance of this presentation of the task can be screen as the arranged
costs are contrasted with genuine costs while arranged livelihoods are contrasted with real
wages.
Key Components- For undertaking, this task spending plan is set up in which cost
estimation is finished by Luton Town Habitation which is 800 pounds (Enshassi, Kochendoerfer
and Al Ghoul, 2016). Components incorporate costs, for example, costs identified with the
preparation of the workers, charges to the task supervisor, making mechanically propelled
gadgets accessible to every single representative, obtainment of assets for executing the change,
and some more.

CONCLUSION
In the last, with the above details it is identified that organisations determine various
issue as well as problems in order to increase profitability and productivity of business. In order
to manage in an appropriate manner management must analyse existing process and operations
for completing their work in an effective manner. In context of this project management also
analyse tools and methodologies to complete work as per continuous improvement plan and data
management system etc. With this organisation also analyse and manage its efficiency to work as
per internal communication and information record issue. Along with this project management
plan techniques that such as break down structure, plan and budget are developed in order to
complete project in an efficient manner to gain desired outcomes.

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 Appendix A: Diagram of WBS
 Appendix B: Network Diagram and CPA