BBS013-1 Practice Week: LTR Communication and Collaboration Analysis

This assignment, a worksheet for the BBS013-1 course, analyzes communication and collaboration issues within Luton Town Residences (LTR). The task involves summarizing key problems, identifying existing communication technologies used by different teams (finance, equipment management, customer support), and outlining requirements for a new communication platform. The assignment then evaluates potential solutions such as monday.com, Phone Burner, and project management software based on their features, ability to meet LTR's needs, and associated costs and drawbacks. Finally, a recommended solution is justified, drawing upon the analysis and research to propose an effective communication system to improve efficiency and address current challenges like email overload, lack of internal communication, and customer service response times. The goal is to develop a structured and logical approach to problem-solving within a business context.

Luton Town Residences

Table of Contents
TASK 1......................................................................................................................................3
Solving communication problem by formulation of worksheet. 3
1)

TASK 1
Solving communication problem by formulation of worksheet.
Worksheet Group Information
(make sure this is fully completed before uploading to Practice Week Worksheet
Submission Link)
Group Member Name Group Member Student Email Address
e.g. John Smith e.g. [e-mail]
George Bailey George [e-mail]
Steven Smith Steven [e-mail]
Shane Watson Shane [e-mail]
Ricky Ponting Ricky [e-mail]
Andrew Strauss Andrew Strauss @study.beds.ac.uk
Cook smith Cook [e-mail]
Ben Stokes Ben [e-mail]
Shane Warne Shane [e-mail]
Mitchell Marsh Mitchell [e-mail]
Martin Uphill Martin [e-mail]
Jimmy Newham Jimmy [e-mail]
Problems in LTR Communication and Collaboration
You will need to carefully read the LTR Case Study Data document and address the
questions below
Q1: Summarise in your own
words what key issues are
causing unhappiness amongst
the staff members at LTR.
Make sure you give details
about each issue instead of
just listing them.
Many divisions will be present in Luton Town Centre to
assist in the efficient running of this company's overall
activities. These departments, which include accounting,
operations, and customer support, are dissatisfied with the
contact structure that the organisation has adopted. As a
result of COVID, 19 team members are unable to
immediately confront and connect with other departments,
and they are experiencing network and infrastructure tool
issues.
Q2: Identify the different There are three teams that assist in the organization's

teams present within LTR and
what different communication
and collaboration
systems/platforms they
currently use.
activities. Finance, equipment management, and customer
care are among them. Observe the instruments or
technologies they use in their jobs.
Finance team: mostly Excel spreadsheets, Sage One
Accounting specialized software, and Word documents.
Employees on the facility management staff used Office
AMP to conduct their activities; this is a cloud-based
device that aids in the completion of tasks.
Customer support personnel: They fix issues with
residents using simple documents and excel spreadsheets.
Employees on the Supported Housing team use laptops to
capture important data for the company. Office365 is used
by person coaches.
Requirements for a new Platform
You should identify the requirements and requests for the new Communication and
Collaboration Platform expressed by the staff members of LTR in the LTR Case Study
Data document and list below in an organised manner
Requirement 1 Dealing with a huge number of regular emails and saving
and handling them can be a challenge.
Requirement 2 Employees are unable to communicate with one another
due to a lack of use of the newsletter scheme.
Requirement 3 Customers complain of not receiving a response and the
company failing to respond to their questions.
Requirement 4 In comparison to the availability of laptops and servers,
organizations do not have enough equipment to have their
employees, so all of them are unable to operate from
home.
Requirement 5 Employees get irritated when they are unable to function
in a distant location due to COVID – 19 issues.

Requirement 6 Company should make an effective system by which they
can share information for communication in an
appropriate way.
Requirement 7 The daily based meeting on Zoom or any other platform
can be the cause of irritation for workers.
Requirement 8 New coordination application with an aim to prioritization
in organization.
Requirement 9 To mitigate cause related to duplication of task and
activities.
Requirement 10 Applying effective communication approach through
which mobile application can be managed.
Requirement 11 To manage training program.
Requirement 12 To protect the individual information of users.
Requirement 13 To overcome from the problems regarding monetary
aspects.
Requirement 14 For smooth working operations.
Requirement 15 To search remedy and spread out market through online
aspect.
Evaluation of Potential Solutions
You will need to undertake wider research outside of the LTR Case Study Data document
in order to find and evaluate possible solutions
Possible
Solution 1
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
monday.com
This program is
used to create
an integrated
coordination
mechanism
such that each
team member is
This program is
used to satisfy and
fulfil all of the
LTR's
requirements.
Based on the
introduction of this
The method of
implementing
and using this
program inside
the enterprise is
time
consuming.
The cost of
buying this
device per user
is £45.

kept up to date
with the
progress of
reducing
meetings.
scheme, the boss
would be able to
resolve issues
without having to
meet.
Possible
Solution 2
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Phone
burner
This software is
most often used
to improve call
speed while
communicating
with customers.
This program
aids in the
organization's
leading transfer
rates.
This program aids
in the resolution of
consumer issues
because, after the
introduction of this
method, employees
can quickly
connect with their
clients to address
issues and have
responses within a
specified time
frame.
This method is
inadequate to
identify a
client's needs
and
communicate
with them, and
it therefore fails
to include
appropriate
information.
The cost of
using this
program is £65.
Possible
Solution 3
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Project
manager and
purchase of
new
This cloud-
based
technology is
used to manage
and schedule
each business
Project
management
program is used to
create a timetable
for all company
operations, and the
Acquiring new
technology
comes at a high
cost, and
organizations
have issues with
The cost of
using this
program is £75.

computers activity, as well
as interact it
according to
departmental
implementation.
This software
can help with
making plans
and
cooperation.
absence of
cooperation
between
departments has
been eliminated as
a result. Such
policy plays a
significant role in
meeting with
requirements of
employees related
to equipment.
errors and
problems
because most
employees have
no idea how to
use computers
and
applications.
Possible
Solution 4
Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Multiple social
media project
managers at
LTS were able
to address their
issues by using
a digital
interface. The
most suitable
technique and
methods of
accessing is
social
networking,
which can be
used to
personally reach
clients, increase
LTR was able to
identify consumer
questions and
address problems
related to a lack of
contact between
departments and
customers by using
social media and
digital marketing
platforms. They
also address the
issue with a high
number of emails.
Employees who
use social
media for
networking
purposes are
more likely to
have internal
cohesion and be
less distracted.
LTR needs 65
pounds to
manage their
company
activities
efficiently.

credibility, and
create an
organization's
profile.
Recommended Solution Justification
You will need to draw upon your work above, discuss in your groups and write a
justification for your recommended solution
In the context of above case study of LTR, their issue is related to communication like with
longer texts in mail and many more. For such aspect, above company’s managers need to
apply an effective communication system by implementing appropriate software for
communication. Though, currently they are using software like phone burner, Monday dot
com and many more but they need to implement another communication system which
should be effective and fast.