Operations and Project Management: LTR Business Systems Data Analysis

This project focuses on analyzing the business systems and data management of Luton Town Residences (LTR), a Housing Association in Luton. The assignment requires a 2,400-word portfolio analyzing data storage, sharing, internal communications, and collaboration within LTR's operations. The analysis should consider both General Purpose Housing and Supported Housing aspects, including various housing blocks and departments. The student is tasked with evaluating the current systems, identifying areas for improvement, and providing recommendations for more efficient data management and communication strategies. The project involves understanding the specific needs of LTR, which provides housing and support to vulnerable individuals, and applying relevant tools, techniques, and frameworks to propose practical solutions. The project also requires the creation of supporting documents like a Quality Management Strategy, Project Brief, Product Description, and Project Plan, all adhering to PRINCE2 methodology.

<Insert Project Name> Created/updated 01/09/24
PRINCE2™- Quality Management
Strategy
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Quality Management Strategy Created/updated 01/09/24
<Insert Project Name>
Overview
Purpose A Quality Management Strategy is used to define the quality techniques
and standards to be applied, and the various responsibilities for achieving
the required quality levels, during the project.
Contents The Quality Management Strategy should cover the following topics.
Introduction...............................................................................................................3
Quality Management Procedure...............................................................................3
Tools and Techniques...............................................................................................4
Records..................................................................................................................... 4
Reporting...................................................................................................................4
Timing of Quality Management Activities...............................................................4
Roles and Responsibilities........................................................................................5
Advice The Quality Management Strategy is derived from the: Project Board; Project
Brief, Project management team structure (for roles and responsibilities),
Project Product Description (for the customer’s quality expectations and
acceptance criteria); Organizational standards; Supplier and customer quality
management systems; Configuration management requirements; Change
control requirements; Corporate or programme strategies; Facilitated
workshops and informal discussions.
A Quality Management Strategy can take a number of formats, including:
Stand-alone document or a section in the Project Initiation Document; Entry in
a project management tool.
The following quality criteria should be observed:
 The strategy clearly defines ways in which the customer’s quality
expectations will be met
 The defined ways are sufficient to achieve the required quality
 Responsibilities for quality are defined up to a level that is independent
of the project and Project Manager
 The strategy conforms to the supplier’s and customer’s quality
management systems
 The strategy conforms to the corporate or programme quality policy
 The approaches to assuring quality for the project are appropriate in
the light of the standards selected.
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Quality Management Strategy Created/updated 01/09/24
<Insert Project Name>
Introduction
The maintenance of quality would be determined with the help of supervisor with the
controlling of the construction activities with the help of several processes like understanding
the specifications of the project and it would end with protecting the completed work by
figuring out the perfect quality utilised for every phase in the project.
Maintaining the quality would fulfil the objectives of the housing society to be absolutely
beneficial for the people to stay in. The insurance of quality attracts the customer and as the
product represented after the construction work is over would bring about the quality of work
presented to the customers. The quality identifier would be the responsibility of the quality
control management team.
Quality Management Procedure
The Procedure should cover the following topics:
 The first and foremost step would be understanding the specifications of the project
and finding out what the Housing Society would require as a part of making the
project successful.
 The next step would be to ensure the requirements are the standardization that would
help the project to maintain its quality.
 The next step would begin with employing the people with required skills.
 The next step in ensuring quality would be rejecting every poor quality product
developed and also trying to reduce the risk of low quality products and their
development.
 The next years would be to have thought testing programs checking the product
again and again and also checking the material by which the product is being
manufactured or constructed.
 The last stage is to test the entire Housing Society with the quality control
measurements to find if all the requirements have been fulfilled to maintain quality.
Quality planning
All the above stages would be approached step by step in a chronological manner. It would
not be rigid as a process and so if quality control is not found to be maintained in one part
there would be always room for improving by maintaining quality.
Quality control
The quality control activity would be including quality standards, product description,
quality register, quality method standardization, inspection, and metrics that need to be
included for the employees to measure the quality of the product as a part of the
quality control support.
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Quality Management Strategy Created/updated 01/09/24
<Insert Project Name>
Quality assurance
The quality control activity would be including quality standards, product description, quality
register, quality method standardization, inspection, and metrics that need to be included for
the employees to measure the quality of the product as a part of the quality control support.
Tools and Techniques
The Tools and techniques that would be utilised would be the seven basic tools of cause and
effect diagram, flowcharting, check sheets, control charts, histograms, Pareto diagrams and
scatter diagram.
Records
Quality records should be registered in stored with the format of a quality registered
standardized by the organisation.
Reporting
All the quality management reports are to be produced to the project manager so that the
project manager can pass it on to the quality management team after checking and
reviewing the reports to take the decision against if the project phase is to be continued or
if there is a requirement of testing the quality control.
Timing of Quality Management Activities
This particular quality timing activities would take their auditing references from the quality register.
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Quality Management Strategy Created/updated 01/09/24
<Insert Project Name>
Roles and Responsibilities
Right from the corporate responsibilities to the quality responsibilities, all the team members
that are included in the building or construction of the Housing Complex would be responsible
for maintaining quality and also reporting the quality management activities to their immediate
senior team members.
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