This case study examines the impact of the COVID-19 pandemic on Luton Town Residencies, a housing association. The report is divided into two parts: Part 1 analyzes the pandemic's effect on technology, remote work, and human resource practices, highlighting key issues such as communication breakdowns, technological challenges, and employee motivation. It also offers recommendations for improvement. Part 2 provides a reflective analysis of the learning and skills gained from the case study. The report covers the challenges faced by Luton Town Residencies, including issues with remote work, technology, and communication, along with the recommendations to address these challenges. The analysis includes the use of AI, acceleration of AI in human jobs, the impact of remote working on employees, and suggestions for improvement in the company's operations. The report concludes with a reflection on the knowledge and skills gained through the study.