BBS013-1 Practice Week: Luton Town Residences Communication Analysis

This homework assignment focuses on analyzing communication and collaboration problems within Luton Town Residences (LTR). The worksheet requires students to identify key issues causing staff unhappiness, such as communication breakdowns, lack of equipment, and remote work challenges. It asks for an identification of the different teams within LTR and their current communication tools, followed by a list of requirements for a new platform. The assignment then evaluates potential solutions like monday.com, Phoneburner, project managers and effective software, assessing their features, and drawbacks. Finally, students must recommend a solution and justify their choice based on the case study data, aiming to improve internal communication, customer service, and overall business operations.

Luton Town Residences

Table of Contents
TASK 1....................................................................................................................................................3
Solving communication problem by formulation of worksheet........................................................3

TASK 1
Solving communication problem by formulation of worksheet.
Worksheet Group Information
(make sure this is fully completed before
uploading to Practice Week Worksheet
Submission Link)
Group Member Name Group Member Student Email Address
e.g. John Smith e.g. [e-mail]
Harry Smith [e-mail]
Ron Potter Ron [e-mail]
Robert Parker Robert [e-mail]
Tom Smith Tom [e-mail]
Jerry Parker Jerry [e-mail]
Ash Smith Ash [e-mail]
Jemmy Pinto Jemmy [e-mail]
Christine Brown Christine [e-mail]
Freda Brown Freda [e-mail]
Henry Pinto Henry [e-mail]
Bob Smith Bob [e-mail]
Problems in LTR Communication and
Collaboration
You will need to carefully read the LTR Case
Study Data document and address the
questions below
Q1: Summarise in your own
words what key issues are
causing unhappiness amongst
the staff members at LTR.
Make sure you give details
about each issue instead of
just listing them.
In Luton Town Centre there will be many departments
which help in effective run business operations of this
organization. Theses includes, finance, maintenance,
customer service team staff member of these department
are unhappy due to communication system which
organization implemented in the organization. As they
face issue due to COVID – 19 staff members not able to
directly contact and communicate with other department
and they face issue regarding with network and lack of
equipment tools.
Q2: Identify the different
teams present within LTR and
what different communication
and collaboration
systems/platforms they
currently use.
There are 3 team which help in run operations of the
organization. Theses includes, finance, facilities
maintenance team and customer service team. Following
tools or software they use for their work
Finance team: primarily Excel spreadsheets,
specialised Sage One Accounting, Word document.
facilities maintenance team: Employees of this team
used Office AMP in order to run their operations , this is
cloud based system which help in completing work.
customer services team: They use plain document, excel
spreadsheets for solve issue related with residents.

Supported Housing team: Employee of this team use
laptop for recording relevant data of organization. Person
coach use Office365 for their work.
Requirements for a new Platform
You should identify the requirements and
requests for the new Communication and
Collaboration Platform expressed by the staff
members of LTR in the LTR Case Study Data
document and list below in an organised
manner
Requirement 1 Face issue regarding with storing and managing large
number of daily mails
Requirement 2 Due to lack of using newsletter system , employee not
able to communicate with each other.
Requirement 3 Customers face issue regarding with not getting response
and organization not solve their query.
Requirement 4 As compare with availability of laptop and computers ,
organization do not have sufficient number of equipment
to proved their employee thus many of employee not able
to do their work through their home.
Requirement 5 Employee get frustrated as they are not able to work in
remote area due to COVID – 19 problem.
Requirement 6 Organization need to develop organizes system of
management for effectively communicate information.
Requirement 7 Regular Zoom meeting become the reason of high level of
frustration and irritation of employee
Requirement 8 New communication system for the purpose of
prioritization
Requirement 9 For avoid issue regarding with duplication of work
Requirement 10 Implementation of commutation system in which mobile
application are used
Requirement 11 For organize training program
Requirement 12 For data privacy& protection of personal information
Requirement 13 For solve issue related with technical and financial
problem.
Requirement 14 For frequency work
Requirement 15 For finding out solution and spread business market by
using digital platform
Evaluation of Potential Solutions
You will need to undertake wider research outside of the LTR Case Study Data document in
order to find and evaluate possible solutions
Possible
Solution
1 Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have any
drawbacks or
potential
What is the per-
user cost to
purchase for

problems? LTR?
monday.
com
This software is
used for the
purpose of bring
effective
communication
system in order
to update with
each team
member
regarding with
eliminating
meeting.
This software use in
meet and fulfil all
the relevant
requirement of
LTR. On the basis
of implementation
of this system
manager able to
solve issue
regarding without
meeting.
It is time
consuming
process of
implementation
of this software
and use this
software within
the organization.
Per user cost of
purchasing this
software require
45 £
Possible
Solution
2 Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have any
drawbacks or
potential
problems?
What is the per-
user cost to
purchase for
LTR?
Phonebur
ner
This software is
generally used
for increase
calling speed
during the time
of dealing with
customer. This
software help in
leading
conversion rates
of organization.
This software help
in solving issue
related with
customer as with
implementation of
this system ,
employee easily
uncommunicated
resolve issue of
their client and give
response within
given time period.
This tool of
communication
is not able to
find requirement
of client and
unable to
connect with
client effect it is
also not prove
relevant
information.
Purchasing this
software require
65 £
Possible
Solution
3 Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
£Does it have
any drawbacks
or potential
problems?
What is the per-
user cost to
purchase for
LTR?
Project
manager
and
purchase
of new
computer
s
This cloud
based software
which is used
for the purpose
of managing an
scheduling each
business activity
and
communicate it
according to the
implementation
of departments.
This software
useful in
planning and
collaboration
process.
Project manager
software is used for
implement schedule
of all business
activities and on the
basis of that lack of
coordination
between different
department has been
solve. This policy
useful in fulfil
needs and basic
requirement of
employee regarding
with equipment.
Purchasing of
new equipment
require Hugh
cost as well as
organization
face issue
regarding with
error and
problem as most
of employee
have no idea
regarding how
they use
computers and
software .
Users need to pay
75 £ for
implementation of
this system.

Possible
Solution
4 Name
What features
does it have?
Does it meet all
requirements listed
in previous table?
Does it have any
drawbacks or
potential
problems?
What is the per-
user cost to
purchase for
LTR?
Use
effective
software
By using digital
platform ,
various social
media
application
manager of LTS
able to solve
their issue.
Social media is
the most useful
application and
medium of
communication
which useful in
order to directly
contact with
client an
enhance
goodwill and
build image of
organization.
By using social
media and digital
marketing platform,
LTR able to find
queries of customer
as well as they solve
problem regarding
with lack of
communication with
department and
customer. They also
solve problem of
large number of
mails.
Chance of
internal
coherence and
lack of
distraction are
increase as
employee use
social media for
communication
purpose.
LTR require 65 £
for run their
business
operations in
effective manner.
Recommended Solution Justification
You will need to draw upon your work above, discuss in your groups and write a
justification for your recommended solution
Recommended Solution Justification:
In order to solve issue related with communication problem of LTR, manger of this
organization need to use or implement effective software system which will help in solving
issue related with large mail, not solving problem of customers as well as issue related with
lack of equipment. They using phone burner, Monday. com, and project manager software
able to effective communicate with their client and employee regarding with dealing issue
related with house holding.