Effective Leadership and Management Strategies at Marks & Spencer

This report provides an analysis of leadership and management practices within Marks & Spencer (M&S), a leading global retail brand. It begins with an introduction to the importance of effective leadership and management in organizational success, highlighting their roles and characteristics. The report then defines the roles and functions of leaders and managers, differentiating between their responsibilities. It further explores various leadership theories and models, including situational and contingency leadership, to understand how different approaches impact organizational outcomes. Additionally, the report examines operational management approaches and the influence of leaders and managers in this context. Finally, it discusses the importance of operational management and factors affecting the business environment, such as market competition and technological advancements, to achieve higher profitability and maintain a strong brand image. The report emphasizes the need for innovation, effective strategies, and employee motivation to sustain a competitive edge in the retail market.

MANAGEMENT
AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1 Description on the role and characteristics of the effective leader and manager. ........1
P2 Define role and function of leader and manager. .............................................................3
P3 Description on the differed theories and models of the leadership. .................................4
P4 Define the various kind of approaches of operation manager and role of the leaders and
managers. ..............................................................................................................................6
P5 Description on the importance of value of operational management................................6
P6 Description on various factors which affects the business environment. ........................7
CONCISION....................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The operation and management is helpful in relation to have smooth flow in the
organisation. Without this the firm is not able to activity in the proper mode. With the help of
this kind of the activities they are able to receive the particular output which will help to earn the
larger amount of profitability. The main motive of the business enterprise is encouraged the
employee so that they are able to perform their role in the efficient way. With the help of good
product and manager there can be reduction in the wastage. This will also assistive in order to
earn the strong trade name of the enterprise (Hsu, 2014). The present report is covering the
activities of the M&S
This is the global leading brand and it is having effective image in the market. It works as the
retail clothing industry. With the help of manager the overall thing can be balanced and operation
is the term which is useful in order to have utilisation of each thing in the proper manner. In
addition to this report will be inclusive of the activities of the leader and manager and they are
the responsible person and they need to perform their activities in the efficient way. The main
aim of the organisation is to accomplish the larger sum of profitability and productivity. This
kind of functions its very helpful in relation to earn the maximisation so that each thing can be
done in the proper and effective manner.
LO 1 Description on the role and characteristics of the effective leader and manager.
The leader and manager are the person who are responsible to carry out the function of
business in the effective manner. They need to perform their activities as backbone to the firm.
Without their corporation the firm is not able to generate the higher amount of revenue. The
leader is the person who work as to lead the over all function so that bad things can be eliminated
and its result in high level of efficiency (Hatch and Cunliffe 2013). The manager is the person
who is responsible to carry to out all the function in effective manager. This will help the firm to
make good level of coordination.
The M&S is having its position as the global leading bran in market, there are various number of
rivalries market. In state to cope up in the market they need to perform their role effectively so
that each thing can be manager in the effective manner. In this way they are able to earn the
higher amount of profitability and productivity. This kind of things can be understand in the
better manner. This can be understood with the help of knowing difference in the activities of
leader and manager. This is defined in the following manner are as-
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Role Leader Manager
Charterstics The leader is the person who
perform his role as to lead the
all activities effective so that
he is able to bring the
innovation and organization
can earn the larger amount of
profitability (Randeree, and
Chaudhry, A. G., 2012). The
leading each thing in the
effective manner is not the
easy task.
The manager is the person is
the person who is responsible
to perform the business
activities in the manner which
will help to generate the high
amount of revenue by doing
this they can get the success in
the market.
Vision In this the leader work with the
long term objectives. With the
help of good kind of the
activities they are able to make
the good coordination which
will help to grow the activities
of business and the better
image in the market can be
developed.
The vision of the manager are
based on the short span of
time. In this way they used to
work in the more effective
manner. With the help of
enhancement in the operation
they are able OT make good
expansion (Harwiki, 2013).
Targets In this stage they need to set
the target so that they can take
steps towards it. With the help
of framing of effective
strategies they are able to take
the effective action. This kin
of activities will help to grow
the business in the large
The manager is the person who
are responsible to make the
good coordination between the
all person so that each can o
their work by being one
(Randeree, and Chaudhry, A.
G., 2012). With the help of
active performance they are
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manner. By setting the target
they are able to sustain the
brand image in market.
able to achieve the higher
result. This will amount in
order to earn the maximum
revenue by capturing the high
market share.
Values The leader is the person who
can track the performance of
each individual so that they all
are able to carry the process of
firm effectively in this way
they are able to motivated each
other (Mahembe and
Engelbrecht, 2014).
In this the manager use to give
its major consideration over
the result rather than task. By
doing this they work as to
frame the effective strategies
so that organization can flow
the roles and regulation
effectively. This will help to
sustain in the market for the
longer period.
Role In the organization like the
M&S the leader works as to
perform the activities in the
innovation manner. This will
lead to generate the higher
amount of the revenue in the
market.
IN this the manger is the
person who play the role as
administer by focus over the
ultimate goal of the firm. They
are having one major focus is
that to earn the higher amount
of profitability Which is
helpful in relation to have the
expansion.
P2 Define role and function of leader and manager.
The leader and manger are the two important person who need to perform their work as
earning the higher amount of profitability and productivity. Without their effective function they
are not able to generate higher amount of the profit. They both are the important person in order
to frame the strategies and carry forward the all activities so that they can work effectively
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towards it. In this manner they need to take the initiatives which will helpful for them to provide
quality products to customers (Blanchard, 2010). The innovation is the major factor which is
need to bring so that each person can perform their role as to bring the ultimate the modification
in products. This kind of function will help them to perform the activities of business effective
and efficiently. The main role of leader is to encourage the employees so that they are able to
perform the function of business in the effective manner. This kind of activities are helpful them
in relation to generate the higher amount of profitability.
In this way they need OT analysis they need of the customer and need to take effective steps
towards it in this way they are able to generate the higher amount of profitability in the market. I
this the role of the leader is to encourage the performance of each individual so that they can do
their bets in relation achieve the best result. With the help of this kind of the activities so they re
able to earn the highest amount of the profitability and productivity (Mahembe and Engelbrecht,
2014). By developing the product they are able to sustain the brand image of the product in the
market. In this the manger plays the role of motivator so that he need to perform his activities in
relation to enhancing the boosting level of each employee which will helpful in relation to create
the larger amount of the profitability and the productivity. This kind of the function is helpful in
order OT earn the brand image in the market. With the help of performing this kind of the
function they are able to achieve the better and effective result.
In order to do this kind of the activities they need to target the employees whoa re performing
their best. By giving reward to them the employees of the firm will work as to deliver the more
amount of the profit. They leader of the firm also need to focus towards the bringing the high
level of technology in the market so that they are able OT attract the larger number of customer
in the market (Khan, Asghar and Zaheer, 2014). In this way they are able to earn the high
amount of the profitability in the market. By bringing the good innovation they can work in
relation to attract the larger number of customer in the market.
In this way they nee dot work as to do all the activities effectively such are as planning,
organizing, staffing, controlling and directing. With the help of this they re able OT do each
activities in the more professionally and in the effective manner. With the help of the good and
innovative idea the firm can easily expand its business activities in the effective manner.
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P3 Description on the differed theories and models of the leadership.
In the firm there are various kinds of the responsibilities which is need OT be followed in
the effective manner. With the help of this they are able to generate the higher amount of
profitability in the market (Arnulf and et.al., 2014). The leader is the person who need to analyse
the situation and work towards it. In this the various theories and model of leadership is defined
in the following manner are as-
Situational leadership Model- This is the process which is very helpful in relation to attract
other in the firm. The modern market is very competitive there are number of the firm who are
performing their business function effectively (Park and el.at., 2014). In order to attend the
higher amount of the profitability they nee dot work in relation to give the best result. In order to
cope up with the motivation they need to perform the business activities in manner which will
help to bring innovation with the use of high technological products. This kind of activities are
helpful in order to attract the larger number of the customer in the market (Iqbal and Sharma,
2012). The changes are need to be taken in order to provide good and qualified product to the
customers. With the help of situational leadership theory they are able to attract the larger
number of customer and firm is also able to earn the large amount of profitability in the market.
Contingency leadership theory- this is the things in which behaviour of the leader is varies as
per the changes in the situation. IN this manner there are three kinds of the contingency theory is
given such are as Fielder, path goals or situational leadership theory (Ghosh, 2015). In this the
working of the individual in dependent on the level of motivation in the firm. They need OT
encourage the employee so that they are able OT perform the business activities effectively. As
per the path goal theory it is the responsibility of manage to frame the effective working structure
which is need OT be followed by each employee in the organizational. The given approach is
helpful in relation to earn the high amount of sales revenue in the market. This will helpful in
order rot perform the activities of business in the positive manner.
Systematic leadership theory- This is one of the effective model which is generally used by the
organization in relation to frame the activities which will helpful in order to generate the higher
amount of profitability in the market. With the aid of effective alteration in the plan they are
sable to attract larger number of customers (Agarwal and et.al., 2012). In this way they can also
able to have expansion of the business in market. The good quality of products will always
attract customer in the larger manner.
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P4 Define the various kind of approaches of operation manager and role of the leaders and
managers.
The managerial operation are the important part of the business enterprise. In this they
need to perform the activities so the business in the effective and efficient manner. In this they
need to keep the proper control over the each activities of the firm. With the help of higher level
of the increment in the profitability of the Enterprise they re able OT attract the large number of
customers in the market. By considering the quality of the product they are able OT attract the
larger number of the customers in market. This is very helpful in relation to sustain the growth of
firm in the market. In this way there are various kinds of the approaches which is need to be
followed in relation to achieve the desire result. These are defined in the following manner are
as-
Dynamic approach- In order to have longer sustainability in the global competitive market it is
very essential to bring the various kind of the improvement in the operation process of the firm.
This is one type of the traditional approach in this they are able to perform the function of the
business in the effective manner. In this manner the knowledge, contingencies and another kind
of the things can be enhanced in order to get the ultimate success in the market.
Six sigma approach- This is one of the effective tool which will be accommodating in relation
to have the effective identification in order to find out the lacking point so that things can get
improved. With the help of focusing over the quality they are able to bring the modification.
With the help of this there can be reduction in the wastage. This kind of the approach is very
helpful in order OT earn the high amount if profitability in the market. Due to this kind of the
process there can be enhancement in the working of the Enterprise.
Lean production graphic- This is one of the effective tool with the help of this there can be
elimination in the wastage of the products. This is one of the effective tool in relation to
minimizing overburden so that thing can be done in the effective manner. This will be helpful in
relation to minimizing the errors so that ultimate objective can be achieved.
P5 Description on the importance of value of operational management.
The operation manager is very accommodating in command to have increment in the
number of employees of the firm. Without this it is not able or perform its function in the
impressive mode. The operation process is one of the effective which will helpful in order to
eliminate the different kind of the process so that trade name of the firm can be sustained in the
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market. With the help of smooth function the activities of the firm can get improved. This will be
helpful in order to generate the high amount of profit in the market. This method is very helpful
in order to generate the high amount of gross in the market buy analysing the need of the
customers in the market. This will be helpful in relation to gather the attraction of the large
number of the customer in the market. This kind of the function is helpful in order OT earn the
brand image in the market. With the help of performing this kind of the function they are able to
achieve the better and effective result. With the help good and effective operation they are able
to earn the high amount of profitability. By have effective reconsecration of each activities they
are able to bring the larger amount of profitability in the market. The operational management is
very helpful in order to administer the overall performance of business. This kind of the activities
is helpful in order to generate the high volume of profit in the market. This function is involving
the various kind of the activities such are as planning, controlling, organising, staffing and
directing. This kind of the activities are very helpful in relation to earn the high amount of
revenue in the market. The operational manager is the person who need to perform its activities
as the overseeing the all production activities. This kind of approach is helpful in order to
generate the higher volume of profit in the market.
1. Scheduling- This is the kind of the method which is helpful in order to arrange the all the
resource in effectively manner. In order to arrange the all plans they need to have
systematic arrangement of all activities.
2. Distribution system- This is the kind of sequential process in order to flow procedures,
system and activities which work as to designed and link each activities effectively. In
this there can effective monitoring of all the goods and services to customers.
3. Process design- In this there are differed ways which will be helpful in order to
accomplish the various kinds of intended objectives of the enterprise.
P6 Description on various factors which affects the business environment.
The environment of business is consisted with the factor like internal and external which
works in relation to affect the working of Enterprise in the large mode. This is function in
relation to firm largely influence the overall functioning in the business enterprise. There are the
various kinds of person who work in relation to affect the working of enterprise in the large
manner are as customers, employees, suppliers, government. Employee will perform their
activities effectively only if they are treating in the fair manner. The supplier need to take
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initiative in relation to timely deliver the products so that productive activities get started.
Customer want to have commodities which is as per their need and expectation. This kind of
activities need to be effective so that firm is bale to run business activities effectively.
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CONCISION
Hereby it has been concluded that operation and management is helpful in relation to
have smooth flow in the organization. Without this the firm is not able to work in the proper
manner. With the help of this kind of the activities they are able to receive the particular output
which will help to earn the larger amount of profitability. With the help of manager the overall
thing can be balanced and operation is the term which is useful in order to have utilization of
each thing in the proper manner. In addition to this report will be inclusive of the activities of the
leader and manager and they are the responsible person and they need to perform their activities
in the efficient way. The main aim of the organization is to achieve the larger amount of
profitability and productivity. This kind of functions its very helpful in relation to earn the
maximization so that each thing can be done in the proper and effective manner.
9

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