The Roles of Leaders and Managers in M&S Operations Management

This report provides an in-depth analysis of leadership and management practices within Marks and Spencer (M&S), a prominent retail company. The report begins by differentiating between the roles of leaders and managers, emphasizing their distinct contributions to organizational success. It then explores various management theories, including the Great Man Theory, Trait Theory, Behavioral Theory, and Contingency Theory, and how M&S applies these theories. The report further examines the contributions of leaders and managers in achieving organizational objectives, highlighting their roles in the operations function and the importance of operational management in the context of M&S's business environment. Key approaches to operation management are discussed, alongside the impact of the business environment on the company's operational management. The report concludes by emphasizing the relationship between leadership and management and their combined impact on the overall performance and development of M&S, offering insights into the company's strategies and practices.

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Management and operation
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Management and operation
Contents
Introduction.................................................................................................................................................3
Role of leaders and managers and their differences.................................................................................4
Management Theories.............................................................................................................................7
The contributions of leaders and the managers........................................................................................8
Task 2..........................................................................................................................................................9
Roles of leaders and managers in the operations function of the organisation.........................................9
Key approaches to operation management..............................................................................................9
Roles of Leaders....................................................................................................................................10
Importance of operation management in achieving business objectives................................................11
Relationship between leadership and management................................................................................12
Impact of business environment on the operational management of the company................................13
References.................................................................................................................................................14
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Introduction
In the field of retail industry Marks and Spencer has put a powerful effect in the psyches of
individuals of UK. One might say that the items and the bondage they give are best among the
other retail showcases. The business is worldwide, and in this manner, everyone perceives the
organisation. There are close around eighty-two thousand representatives in the organisation who
are giving their subjugation in each and every branch of the organisation. Just in the conditions
of UK, 852 workers tell about the notoriety of the organisation just in the UK. There are diverse
classes of the administration group where the Managing Director of the organisation is sitting at
the top. Under the reconnaissance of MD, there are HRs, back head and acquisition head which
control the fundamental piece of the business. It is extremely powerful for M&S that the
organisation utilises single branch sets out toward each branch.
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Role of leaders and managers and their differences
The parts of pioneers and a chief inside the association are more than what words can state. It
implies that the sound structure and condition are subject to the pioneers and the supervisors of
the organisation.
Leaders: The Pioneers are the person who has the capacity to lead the representative or the
specialists of the association. In this situation, one might say that the best possible inspiration
and the best possible direction can be given by the pioneers of an association as it were. There
can be circumstances where the representatives may not feel safe to proceed with their work.
That is where the pioneers of the organization become possibly the most important factor. They
snatch the circumstance effortlessly and after that help the representatives to finish the
undertaking by demonstrating to them the correct way.
Directors
The directors of the organisation likewise assume indispensable part as far as making progress in
the organisation. The pioneers are the person who helps the workers to finish a specific
undertaking yet the directors make a chance to build up the organisation in the best of ways.
They make the objectives for the representatives and manage the outcomes. The improvement
and the administration office are for the most part taken care of by the administrators in the most
efficient way.
Clearly, the pioneers and the chiefs of the organisation assume vital parts to build up the earth
and the notoriety of the organisation. There are numerous distinctions in their parts. The
distinctive parts of the supervisors and the representatives are given underneath,
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•The Chiefs, for the most part, get the change the association, yet the pioneers buckle down to
get the modify the association. It is legitimised that the pioneers predominantly works given the
objectives and objectives that are set by the administrators of the organisation. Chiefs
fundamentally manage the outcomes, yet the pioneers manage the procedure of work.
•Managers have workers though the pioneers have devotees. It implies that the chief of a specific
association can just appropriate the occupation among the representatives yet the pioneers will
get the circumstance and make the workers take the trail that is left by the pioneers. It implies the
pioneers have workers as far as supporters.
•The administrator can just give the thoughts to the workers while the pioneers can execute the
thought inside the association. One might say that the pioneers of the organization can actualize
the coveted thoughts of the troughs in the best way.
•Managers can be named as the chiefs of the organisation though the pioneers can be named as
the commander of the group. It implies the pioneers are the one make the groups bringing the
representatives with them so as to finish the errand.
•The Chiefs may assume the acknowledgement for the consummation of the undertaking yet the
pioneers take the duties to finish the errands.
The parts of supervisors and pioneers in various circumstances
Numerous authority hypotheses are relying upon which the pioneers work the way toward doing
the assignment inside the association. The hypotheses can be depicted in the accompanying way,
Great Man Theory: Great Man Theory says that the pioneers are not made. They are conceived
with the qualities of pioneers. In this situation, it can be expounded that the execution of a
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representative can make him or her ideal pioneer who can be productive while doing a specific
undertaking. Here M&S has taken after this hypothesis legitimately to discover the pioneers
among the representatives. The organisation has judged each and every worker are relying upon
their exhibitions, and by the day's end, the representative with the best execution is set apart as
the pioneers of the organisation.
Trait Theory: This hypothesis, for the most part, manages the mental, physical and social
exercises of the pioneers. This authority hypothesis tells about the procedure of work that is
regular among many pioneers. M&S now and then utilise this hypothesis keeping in mind the
end goal to know the developments of the organisation in the best way. This is exceptionally
useful for the organisation and also for the pioneers who feel secured being under the
observation of the specialist of M&S.
Behavioural Theory: This hypothesis infers the practices of many pioneers inside the
authoritative condition. One might say that the pioneers' exhibitions and conduct are supported
with the assistance of the hypothesis. M&S has utilised this hypothesis in the best way. Above all
else, they gather all the data about the conduct and thought a process of the pioneers, and
afterwards they choose the aftereffect of the execution. This hypothesis is best keeping in mind
the end goal to know the progressing procedure in the association.
Contingency Theory: This authority hypothesis can be connected with the handy life as it says
that there is no specific style of an initiative. It says that the circumstance of the association
guides the pioneers to make any move to accomplish the coveted target. For instance, if M&S
experiences any auxiliary issue then the pioneers will make strides keeping in mind the end goal
to move the issues that are influencing the structure of the organisation. This circumstance will
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likewise analyse the execution of the pioneer keeping in mind the end goal to repair the harmed
structure of the organisation.
Management Theories
Numerous administration speculations are relying upon which the supervisors of the organisation
can make strides so as to make the benefit of the association or in the aftereffects of the
association.
Possibility Theory: This hypothesis proposes that the chiefs must take their choice relying upon
the circumstance. The administrators must not utilise a similar procedure while settling on any
choice in various circumstance. This is the place the hypothesis is unique about different
speculations.
Framework Theory: This hypothesis primarily tells about the arrangement of the organisation
where the directors must take their choices given the arrangement of the organisation. The
supervisors of M&S are constantly dynamic in each circumstance, and they take the choices
given the circumstances as it were.
Confusion Theory: This hypothesis will be pertinent if there are any adjustments in the
association. It implies that the administrators must know about the circumstance whether there
are any adjustments in the organisation or not. Assume M&S is attempting to remake the
structure of the workers in the organisation then the Chiefs should remember every one of the
points of interest of the representatives keeping in mind the end goal to roll out the
improvements successful inside nature of the association. It will help the organisation in all
powerful way.
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The contributions of leaders and the managers
The pioneers and the supervisors dependably assume vital parts as far as accomplishing the
hierarchical targets. One might say that the commitments of the pioneers and the directors in the
association are more than what words can depict.
Pioneers: The pioneers of the organization have numerous key parts to play with a specific end
goal to inspire the representatives of the Association in a successful way. It will help the
representative to finish their errands inside the given timeframe, and the organisation will
likewise get the advantage by the execution of the pioneers and the workers. The improvement
will be finished effortlessly.
Chiefs: The pioneers rouse the representatives though the supervisors dependably make perfect
arrangement to build up the structure of the organisation. The directors are the person who set
the objectives and the objectives for the representatives with the goal that they can work in the
field. The administrators just manage the consequence of the results.
Pioneers and chiefs of M&S have numerous parts to play in wording building up the
organisation. There are very nearly 850 stores of M&S in the UK that tells about the obligations
of the pioneers and the administrators in the administration field. They truly are the stays for the
development of the organisation.
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Task 2
Roles of leaders and managers in the operations function of the organisation
Whatever association it is, the prime capacity of the pioneers or the administration of the
association to take a gander at all the authoritative components and perspectives with equal care
and with appropriate expertise. The pioneers, and also the administrators, are the person who is
in charge of any up degree or debasements of the organisation (Abkowitz, 2008). The pioneers or
the CEOs of the organization are in charge of dealing with the representatives and also the
administration and the various parts of the organization, for example, the worker fulfilments, the
generation methodology, the criticism of the clients and numerous other. Thus, the
administration of the organization is additionally in charge of taking care of the hierarchical
components, for example, the compensation of the representatives, their essential needs and
prerequisites, the behavioural perspective the workplace of the organization and numerous
others. Imprints and Spencer being a standout amongst the best multinational retail
organizations, it is very evident that the administration and the pioneers of the organization have
dependably figured out how to take after the required rules for the improvement of the
association and its business. Accordingly, the pioneers and the administration play a standout
amongst the most key parts in the association and the matter of the organization.
Key approaches to operation management
The operational administration is a standout amongst the most important variables that the
administration of the organization ought to dependably know about for the improvement of the
matter of the organization. The operation administration is the structure or to be more précised
the foundation of the organization and the hierarchical components (Burns, 2012). The operation
supervisors of the organization are the person who controls all the vital and basic parts of the
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organization, for example, the creation methodology, the workplace of the representatives, the
fulfilment of the representatives and numerous others. The administration of the organization or
to be more précised the operations administration of the organization is the main purpose for the
accomplishment of any organization or association. For this situation, for Marks and Spencer, the
operation administration has constantly done the best for the advancement of the organization.
The yearly income, and also the client input, is the evidence of the commitment and ability of the
operational administration of the organization. Being a multinational organization and having
more than four thousand stores everywhere throughout the world obviously the administration
has a considerable measure of work to do. Considering the accomplishment of the organization,
it must be conceded that the administration or the operational administration of the organization
has done their occupation properly and with the required abilities.
Roles of Leaders
The pioneers or the CEO of the organization are the souls of any association (Coleman, 2012).
The prime obligation of the pioneers of the organization is to investigate and to control the
administration of the organization and additionally the representatives of the organization and the
various critical parts of the association. Another prime duty of the pioneers of the organization is
to rouse and bolster the representatives of the organization. At whatever point there is any issues
or issues in regards to the business or the authoritative components, the pioneers of the
organization ought to approach to take care of the issue with their experience and aptitude. This
procedure or the support of the pioneers likewise helps the administration of the organization and
the representatives of the organization to feel safe and secured. The pioneers are a good example
for the workers of the organization. Hence it is the duty of the pioneers of the organization keep
up the regard that the representatives have for them. For that, the pioneers ought to likewise be
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worried about the essential needs and prerequisites of the workers of the organisation in this
manner the administration would need to keep up a decent and lovely correspondence with the
representatives and additionally the administration of the organisation (Coleman, 2012). This
will help the representatives of the organisation to be free and invite with the pioneers of the
organization. Other than these there are likewise some other imperative parts of the pioneers, for
example, the managerial power and the basic leadership control and numerous others.
Importance of operation management in achieving business objectives
Whatever organization or association it is, the prime target or goal of the organization or the
administration of the organization is dependable to get more clients, and for that, the
administration of the organisation would need to fulfil the necessities of the clients and to give
them better quality products and enterprises. The administration of the organisation or the
operational administration of the organization must know about the generation strategy and must
be guaranteed in the way that the clients are getting great quality items. The representatives of
the organization ought to likewise be committed towards their works and faithful towards the
administration of the organization. For that, the administration of the organisation ought to know
about the necessities and inclinations of the representatives of the organization. This will help the
administration of the organization to fulfil their business targets (Giuliani and Kurson, 2007).
Imprints and Spencer has dependably figured out how to get positive input from the clients
which demonstrates that the administration of the organization is doing great with their nature of
the items, accordingly clients like their administrations and more clients will purchase their
items. Subsequently, from the above section, it is very evident that the operation administration
of the organization is a standout amongst the most important perspectives for the improvement of
the organization and the matter of the organization.
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Relationship between leadership and management
Authority and administration of an organization are a standout amongst the most critical and
correlative parts of the Association (Lambin and Schuiling, 2012). Initiative without the
administration is nothing, and also, the administration without the authority is nothing. Both the
variables are similarly vital for the advancement of the organization and the matter of the
organization. The prime duty of both the administration and administration of the organization is
to care for all the association parts of the organization and to control the execution of the
representatives for giving better quality products to the clients. Pioneers of the organization
additionally work and control the administration of the organization, yet the administration of the
o=company don't control the pioneers of the organization. Be that as it may, if there is no
administration in the organization and the pioneers of the organization are said to be the just a
single to control the matter of the organization, they could never get achievement in their main
goal. Then again, if there are no pioneers in the organization and the administration of the
organization is said to deal with the matter of the organization, again they would not have the
capacity to balance out their business and to get benefit from their business. The administration
of the organization would need to rely on the necessary leadership capacity of the pioneers, and
the pioneers would need to rely on the checking capacity of the overseeing bureau of the
organization. This demonstrates or characterises the relationship that ought to be between the
administration and the pioneers of the organization. For Marks and Spencer, the pioneers of the
organization have constantly favoured their administration and have constantly attempted to
fulfil the requirements of the administration of the organization. This has helped the
administration of the organization to construct a decent and considerate association with the
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pioneers of the organization which is at last useful for the organization and the matter of the
organization (Pinto, 2015).
Impact of business environment on the operational management of the company
The business condition is another crucial element that the organization or the administration of
the organization must know about for the advancement of the matter of the organization. As a
matter of first importance, the outer condition greatly affects the administration. The
administration first needs to get all the learning on the earth and the general public or culture in
which they are maintaining their business. Imprints and Spencer, being a multinational
organisation, clearly the administration of the organization additionally needs to manage some
different nation. In these cases, the administration of the organization would need to set up their
business systems by nature of the place of the business. Then again, the essential condition or the
workplace is likewise an essential element that the organization or the administration of the
organization would need to worry about. On the off chance that the administration of the
organization neglects to give a decent and lovely condition to the workers of the organization,
the representatives would be frustrated by the administration, and accordingly, they may wind up
noticeably rebellious towards the administration of the organization (Pinto, 2015). In this way, it
is clear from the above entry that the administration or the operational administration is a
standout amongst the most essential and soul viewpoint for the organization. On the off chance
that the administration of the organization can take after all the specified rules, it would be less
demanding for the organization to get accomplishment with their business.
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References
Abkowitz, M. (2008). Operational risk management. 1st ed. Hoboken, N.J.: John Wiley & Sons.
Burns, J. (2012). Leadership. 1st ed. New York, NY: Open Road Integrated Media.
Coleman, J. (2012). Operational Mid-Level Management for Police. 1st ed. Springfield: Charles
C Thomas.
Giuliani, R. and Kurson, K. (2007). Leadership. 1st ed. New York: Miramax Books.
Lambin, J. and Schuiling, I. (2012). Market-driven management. 1st ed. Paris: Dunod.
Pinto, C. (2015). Operational Risk Management. 1st ed. Momentum Press.
Worthington, I. and Britton, C. (2015). The business environment. 1st ed. Harlow [u.a]: Pearson.
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