Report on M&S: Managing People, Sustainability & Financial Performance

This report analyzes Marks and Spencer's approach to people management, sustainability, and financial performance. It highlights the importance of human resources in achieving business objectives and discusses strategies for managing employees effectively, including recognition and rewards. The report also examines M&S's commitment to sustainability, noting their responsibility towards employees, customers, communities, suppliers, and partners. Furthermore, the report delves into M&S's financial performance, noting a decline in recent years and the company's plans to close stores as part of a turnaround strategy. The COVID-19 pandemic is identified as a significant factor impacting sales. The report concludes that effective people management is crucial for maintaining a healthy and safe environment and that M&S needs to address its financial challenges to maintain its market position.

Managing People for Planet and Profit

Table of Content
• Introduction
• People management
• Sustainability
• Financial performance
• Conclusion
• references

INTRODUCTION
• Human plays an essential role in any organisation.
• They work according to the strategies, objectives and
directions of the company.
• It is important to manage people in the company as they
can make business effective and efficient.
• The sustainability and financial performance of the
business is completely depend on the employees who are
involved in the various business activities.

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• Marks and Spencer is chosen to achieve the aim of this
presentation.
• It is a British multinational company with headquarters in
London, United Kingdom.
• It is retailing in clothing, food products, electricity
production, home goods and financial services.
• The founder of M&S Company was Michael Marks and
Thomas Spencer.

• They founded the brand in year
1884.
• Currently, it has 959 stores
throughout the UK in which 615
outlets sell only food items.

PEOPLE MANAGEMENT
• People management can be understood as the set practices that embraces the end to end processes of acquiring talent,
optimizing talent and retaining talent and offering the continuous development for the business and directions for the
workers of a company.
• It is analysed that the manager of the Marks and Spencer can use the following strategies to manage their employees and
people in the business. The discussion is below:
• Recognition and rewards for the best performers
• Encourage improvement through career and skills coaching

SUSTAINABILITY
• Marks and Spencer has taken its
responsibilities to employees,
customers, local communities, suppliers
and partners on a serious note.
• Conducting business in a responsible
way underpins their beliefs and values
regarding trust, innovation, service and
quality.
• It is analysed that the respective firm

Financial Performance
• The M&S brand was named as the first British Retailer to
generate a pre-tax profit of over one billion Euros.
• In 2018, the company was among the top three fashion
and clothing retailers in the UK market.
• With that being concluded that declining revenues
between 2018 and 2018, the company reaches 320.0
million GBP as seen in the following figure:

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• It is found that the company is facing some
serious issues and difficulties to generate profit
and due to which it has plans to close 30 shops
approximately over the next decade as part of its
turn around tactics (Mattera and et.al., 2021).
• It is also analysed that the brand need to quickly
examine the reasons of such issues to maintain
its position of leading in the market.

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• After analysing various resources, it has been identified and interpreted that Marks and Spencer Company is lacking in its
financial performance and due to which it is decreasing its net income from the previous year (Marks and Spencer Group
PLC (MKS), 2022).
• There are various reasons which affects the performance of business such as COVID-19 pandemic is one of them.
• The pandemic severely affects the sale of the business as customers tried to avoid shopping for cloths and make purchases
only for essential products.
• This is the reason by which company could not able to make profits and revenue for the business.

CONCLUSION
• On the basis of above presentation, it has been concluded that managing people is a very crucial
activity that is done by managers of the company.
• Employees plays an essential role in order to maintain environment healthy and safe from the harmful
resources.
• Marks and Spencer Company has taken many initiatives to make their employees understand about the
morals and values of the business.
• With the help of relevant strategies, employees can be managed and tackled effectively in the business.
• It is found that financial performance of the business is declining for various reasons, resulting
company has to plan to shut their shops in various locations.

REFERNCES
• Bhatt, B. and et.al., 2021. Sharing economy model for the base of the pyramid: An ecosystem
approach. In Sharing Economy at the Base of the Pyramid (pp. 319-336). Springer, Singapore.
• Chaudhary, D. and Moom, A., 2019. E-Waste: A Challenge for Sustainable Development and
Government Policies. IOSR Journal of Humanities and Social Science (IOSRJHSS), 24(05), pp.65-69.
• Gehrels, S., 2019. Employer Branding for the Hospitality and Tourism Industry: Finding and Keeping
Talent. Emerald Group Publishing.
• Mattera, M. and et.al., 2021. Facing a global crisis-how sustainable business models helped firms
overcome COVID. Corporate Governance: The International Journal of Business in Society.