Macroperspective of Tourism and Hospitality: Case Studies and Analysis

This report provides a comprehensive analysis of the macroperspective of tourism and hospitality by examining the success stories of five prominent hotels and five successful restaurants, both in the Philippines and internationally. The report delves into the business models, service offerings, and challenges faced by each establishment, including The Peninsula Manila, Amanpulo, Raffles Makati, Fairmont Makati, and Nobu Hotel Manila, along with Bar Pintxos, Benjarong Royal Thai, Blackbird, Bondi & Bourke, and Canton Road. Each case study highlights the strategies employed, such as innovation, pricing, and service quality, and the lessons learned from overcoming issues like labor problems, security concerns, and quality control. The report also references the websites for each establishment. The report aims to provide valuable insights into the key factors driving success in the competitive tourism and hospitality industry.

Running head: MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
Name of the Student
Name of the University
Author notes

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
5 successful Hoteliers of the Philippines and international:
1. The Peninsula Manila:
Success story:
This five-star hotel of the Philippines is providing the system of secure booking and best
Amenities. Apart from this, the Manila Hotel is providing various offers for attracting more
people1. Business model/theory that is implanted:
This hotel is always trying for adopting innovation in business.
Service/products:
Manila Hotel has provided all types of facilities at a reasonable price.
Challenge they faced:
This famous hotel was facing labor issues badly.
Learning from business:
By providing the best services, this hotel can gain more fame in the international market.
2. Amanpulo:
Success story:
Providing all types of facility is the main cause of the success of the Amanpulo Hotel in the
Philippines.
Business model/ theory that is implanted:
1 Peninsula.com (2019), Peninsula Manila, available at: www.Peninsula.com.

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
This famous hotel has appointed low price business model for having better business in the
international market.
Service/products:
Each villa of this Hotel is offering customers private swimming pools and bedrooms with a
dining pavilion, living, a kitchen and an outdoor lounge2.
Challenge they faced:
This hotel had faced so many fake card issues at an earlier age for lack of security.
Learning from business:
Amanpulo has taken so many steps for solving card issues.
3. Raffles Makati:
Success story:
Amazing Spa and outdoor facilities are the main cause of the success of this reputed hotel. The
hotel is considered one of the most famous one in the country3.
Business model/theory:
The pricing system is the main part of the business model of the Raffles Makati Hotel.
Service/products:
All types of facilities and luxurious treats are providing by this reputed hotel.
Challenges they faced:
2 aman.com (2020), Amanpulo , available at: https://www.aman.com/resorts/amanpulo
3 raffles.com (2020), Raffles Makati, available at: https://www.raffles.com/makati/?
cmpid=google_rmn_search-brand-ww-en_brand-p-
revsh&gclid=EAIaIQobChMI4aqEhu_l5wIVizgrCh0NOguWEAAYASAAEgIXZPD_BwE

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
This famous hotel had faced the issues that arose for the range of prices.
Learning from business:
Providing the needs of customers at a reasonable price is the main lesson for this reputed hotel in
the Philippines.
4. Fairmont Makati:
Success story:
Specious suits and rooms, spa and health club is the cause of the success of this stylish hotel in
the Philippines.
Business model/theory:
An appropriate location model is a system that is appointed for having good business of this
famous hotel.
Service/products:
This hotel is providing the shopping mall facility and skyline views for their precious customers4.
Challenges they faced:
This hotel had faced hospitality issues at the early age of being a success.
Learning from business:
This hotel has taken the lesson that by providing all types of hospitality to customers, this hotel
can gain its business in the international market.
4 fairmont.com (2020), Fairmont Makati, available at: https://www.fairmont.com/makati/?
cmpid=google_mnl_search-branded_branded-e-revsh&gclid=EAIaIQobChMIzNrPv-
_l5wIVioiPCh3i_QTcEAAYASAAEgLigvD_BwE

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
5. Nobu Hotel Manila:
Success story:
Innovative concept and the positive atmosphere of this hotel is the main reason for getting
success in the international market.
Business model/theory:
Implementation of innovation in every part of the business has acted as a business model for this
famous hotel5.
Service/products:
Staffs of this hotel are providing the best services to the members of this hotel.
Challenges they faced:
This hotel had faced the issues of quality food many times for few decades.
Learning from business:
After facing issues, this hotel has tried for providing the best quality foods for its all customers.
5 successful restaurants of Philippines and international:
1. Bar Pintxos:
Success story:
The best quality food of this famous restaurant is the main reason for having the best business in
the Philippines and internationally. The bars of third restaurant are the center of attraction for the
youth of the area6.
5 nobuhotelmanila.com (2020), Nobu Hotel Manila, available at:
https://www.nobuhotelmanila.com/
6 barpintxos.com (2020), Bar Pintxos, available at: https://barpintxos.com/

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
Business model/theory:
Bar Pintxos is appointing the business model of the best quality in foods and services.
Service/products:
This famous restaurant has provided some mouth-watering dishes to its customers. Apart from
this, Bar Pintxos has used fresh ingredients in food.
Challenges that faced:
Few decades ago, this restaurant had faced price range issues that affected the business revenue.
Learning from business:
Providing best quality food at a reasonable price is the lesson for this famous restaurant.
2. Benjarong Royal Thai:
Success story:
Thai foods with different flavors are the main reason for getting famous for this restaurant.
Business model/theory:
Implementation of innovative thought is the used model for this reputed restaurant.
Service/products:
Cooling salads, spring rolls, cocktails and other Thai food are provided by this famous
restaurant. South Asian ingredients such as coriander, basil, coconut and lemongrass are used for
adding extra tests of foods7.
Challenges that faced:
Lacking innovations in food was the cause of drowning reputation of this restaurant.
Learning from business:
7 dusit.com (2020), Benjarong Royal Thai, available at:
https://www.dusit.com/dusitthani/manila/dining/benjarong/

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
Innovation is a more needed aspect for doing good business in the international market.
3. Blackbird:
Success story:
History of this restaurant tells about the system of warm welcome that is providing extra points
to getting success in business.
Business model/theory:
The system of providing best service model is more significant for the growth of this restaurant.
Service/products:
This restaurant has provided a deco bar signature cocktail for all visitors to this restaurant. Italian
Pizza and lamb rending are the attractive facts of this restaurant8.
Challenges that faced:
This restaurant had faced service issues in earlier decades.
Learning from business:
Providing best services with a warm greeting is main thing for attracting customers.
4. Bondi & Bourke:
Success story:
Day after day, this famous restaurant is providing most comfort foods for its customers. The
website of this restaurant is www.bondiandbourke.com.
Business model/theory:
8 blackbird.com (2020), Blackbird, available at: https://www.blackbird.com.ph/

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
This restaurant has adopted the employment system for better business. This company had best
chef Wade Watson and Patrick McCarthy for delivering different and testy food9.
Service/products:
This restaurant has provided straightforward gratification and most testy dishes to its customers.
Challenges that faced:
This restaurant had faced customer engagement issues for many years.
Learning from business:
By providing best services and needs, this restaurant has gained a strong customer base.
5. Canton Road:
Success story:
This reputed restaurant has served traditional Cantonese food for maintaining success. The
website is www.cantonroad-fort.com10.
Business model/theory:
This restaurant has employed regional chefs for holding tradition in foods.
Service/products:
Spacious dining and warm greeting are presented by this restaurant.
Challenges that faced:
Quality issues are faced in the early stage of getting success.
9 bondiandbourke.com (2020), Bondi & Bourke, available at:
http://bondiandbourke.com/restaurant/
10 cantonroad-fort.com (2020), Canton Road, available at: www.cantonroad-fort.com.

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
Learning from business:
Providing best quality food and services can providing success for having good business.

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MACROPERSPECTIVE OF TOURSIM AND HOSPITALITY
References
aman.com (2020), Amanpulo , available at: https://www.aman.com/resorts/amanpulo
barpintxos.com (2020), Bar Pintxos, available at: https://barpintxos.com/
blackbird.com (2020), Blackbird, available at: https://www.blackbird.com.ph/
bondiandbourke.com (2020), Bondi & Bourke, available at:
http://bondiandbourke.com/restaurant/
cantonroad-fort.com (2020), Canton Road, available at: www.cantonroad-fort.com.
dusit.com (2020), Benjarong Royal Thai, available at:
https://www.dusit.com/dusitthani/manila/dining/benjarong/
fairmont.com (2020), Fairmont Makati, available at: https://www.fairmont.com/makati/?
cmpid=google_mnl_search-branded_branded-e-revsh&gclid=EAIaIQobChMIzNrPv-
_l5wIVioiPCh3i_QTcEAAYASAAEgLigvD_BwE
nobuhotelmanila.com (2020), Nobu Hotel Manila, available at:
https://www.nobuhotelmanila.com/
Peninsula.com (2019), Peninsula Manila, available at: www.Peninsula.com.
raffles.com (2020), Raffles Makati, available at: https://www.raffles.com/makati/?
cmpid=google_rmn_search-brand-ww-en_brand-p-
revsh&gclid=EAIaIQobChMI4aqEhu_l5wIVizgrCh0NOguWEAAYASAAEgIXZPD_BwE