HRM4427: Maine Bank Case Study - Financial Reward and Performance

This case study analyzes Maine Bank, a large American-owned bank operating in the UK, facing declining profits and concerns over Brexit and regulatory changes. The report examines the bank's performance management and financial reward systems, highlighting issues such as a perceived lack of performance culture and an ineffective appraisal system. The analysis covers the entire company and individual departments, including Retail, Business & Corporate Banking, Head Office, Call Centre, Investment Banking, and Human Resource Management. The report recommends strategies to improve performance, morale, and customer service, including gamification, open communication, modern appraisal systems, and an omni-channel experience. Specific recommendations are provided for each department, aimed at addressing their unique challenges and contributing to the overall objectives of the UK Managing Director. The implementation of these recommendations are provided in detail, with the ultimate goal of enhancing the bank's performance and addressing key business objectives. The report also contains an executive summary, introduction, discussion or analysis, recommendations, implementation, conclusion and references.