NIT2171 ICT Management Report: Mall Bank Strategic Plan 2020-2025

This report provides a comprehensive ICT strategic plan for Mall Bank, a regional bank with 27,000 customers. The report addresses the bank's challenges, including a decline in cash transactions and an increase in electronic transactions, and proposes strategies for improvement. It covers various aspects of ICT management, including infrastructure (IaaS), data and mobile device management, risk security and privacy, governance, and customer relationship management. The report outlines three ICT methodologies, strategic themes, and significant ICT abilities. It also discusses the implementation of ICT within the bank, including self-request facilities, anywhere and anytime banking, remote banking, telebanking, and electronic banking. The report references several sources and provides recommendations for the bank's ICT strategic plan from 2020-2025.

Running head: ICT MANAGEMENT
ICT MANAGEMENT
Name of the Student
Name of the University
Author’s Note:

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Background:
Mall Bank is one of the small sized regional bank that is having around 27,000
clients. This bank offers a total scope of banking products, as example, home credits, product
insurance plan as well as savings accounts. This specific finance related organization is
having almost 20 branches and there are different clients can approach to create new accounts
or for making any kind of transaction. This has been understanding where their clients are
permitted to utilize ATMs of the other banks for a particular amount of money. The call
centre of this bank handles different grumblings and general inquiries in regards to accounts,
yet just works from 7 to 9 pm as well as on the days of the weeks too. From the last 5 years
the organization had confronted an enormous decrease in the quantity of transactions which
are based on cash as well as carried out with the assistance of ATMs, other than it the bank
have also faced an incredible increment in the transactions which are based on electronic in
the nature that have been done either on the web or alongside the utilization of the
transactions that are card based. The foundation has various inheritance systems which have
the ability to hold the transactions that are historic that can be kept up due to different
legitimate requirements for keeping up access for information (Talib, Rahman and Akhtar,
2013). This has been difficult for the association to keep up as a result of the small number of
representatives who have the abilities in this specific field. This association is expecting to
aim in the ICT strategy arrangement into their tasks to achieve change in the activities of
them for improvement to the business.
Infrastructure:
IaaS is the future of Banking. The industry of banking can begin to look such as the
stack of the software industry, with some of the competitor have been becoming Infra as a
Service (IaaS). For being the most favoured national bank of the nation the bank has tried in

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turning into the privately owned and community bank of the choice for the medium as well as
the little estimated business, people as well as for the professionals (Safari and Yu, 2014). For
combining the relentless development, consistent income, firm controlling of different factors
that can have risk to give safety and security to their contributors. The people should be the
distinction in setting up the consistency that is in the value of the enhance stakeholders as
well as the profit (Nganga and Mwachofi, 2013). To positive devotion for understanding and
gathering their necessities of the customer to this field of banking and finance.
For recognising as well as rewarding the people who will contribute of their
colleagues and consequently trust that dependable, qualified and the professionals who are
committed are the most profitable resources of them.
Data and mobile device management:
For providing the clients prompt as well as the access that is direct to the bank leaders
of them, as well as then deliver the best customized service in that specific industry.
For committing the individuals and assets for improving the communities there they
live and work. It is for the trust is the most significant part of them, they are centred around
structure and continuing long time generational associations with their clients, their
representative, their partners and the communities of them. They spin around their clients in
each transaction completed by them (Tomovska et al., 2014).
The association points in practicing the reasonable business planning and
methodologies for the management of the cost for guaranteeing monetary reasonability and
capable development. They additionally point in grasping changes alongside persistently
looking for ways which might give quality administrations that are also smart in nature that
meet and surpass the desires for the customer (Maixé, 2014). Their fundamental goal is to
build up a specific relationship that is based on trust and regard with their customers and

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esteem uprightness as a specific association and a person. The bank has been committed in
giving the best administrations to their customers, the bank should go above and past what is
needed for pulling in and holding treasured business connections. Their goal is to construct
different connections.
Risks security and priacy:
Governance:
There are different alterations which are to be made for the bank and for clients, these
means are as per the following:
 Accessibility of a huge scope of inquisitive offices that help the bank that is in the
business improvement and development.
 Speedy answers to different questions made by clients with no reference to record
guardian since terminals has been provided to the CEO and supervisors.
 Programmed and prompt doing of different standing directions on due and age of
reports.
 Creating different MIS reports and periodical profits for different due dates.
 Quick and state-of-the-art information transaction that empowers quicker basic
leadership with the assistance of interconnecting mechanized branches and controlling
workplaces (Wonglimpiyarat, 2014).
 Age of different MIS reports and periodical profits for different dates.
The activities which should be embraced in the guide of ICT activities are separated into
different classifications, the underlying advance is to shape a vital arranging panel, the 2nd
step incorporates research and building up a dream, at that point accumulated information is
exhibited, group in the SWOT analysis. After these means, the vital hole is distinguished,
advancement of vital focuses and markers (Awuondo, 2015). These objectives and pointers

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are then isolated into different tasks or activity plans. After those means destinations and time
allotments has been set, the association chooses of its jobs and obligations, financing
procedures are created. After those mid advances are completed, the usage, of these stages
are actualized, the effects are gotten to as well as plan is balanced whenever required. On the
off chance that the balanced effects are inside the time span, this would finish the whole
cycle, in the event that they are not inside the time period this returns to the underlying stage.
Customer relationship management:
Three ICT methodologies themes and significant ICT abilities and Three strategic themes that
are related to the ICT alongside their abilities are as per the following:
Theme 1: The advances and human ease of use, on employments of the human of advances,
human uses and social effects of the advances. The important ICT abilities incorporate human
innovation collaboration, ease of use and interfaces, innovation learning and society with the
end goal of rethinking associations (Alabar and Agema, 2014). New media and new
correspondence channels that are for the broadcasting, point throwing and narrowcasting,
restrictive programming and its human impacts. Some more abilities incorporate structure
and semantics to the data, different increase dialects, new increase rehearses and new skill
levels. This additionally gives human machine interfaces, wise frameworks and keen
specialists who might most likely give better recommendations on different circumstances.
Theme 2: The innovation in information sharing, different abilities under this specific
classification incorporates correspondence of training and learning making interchanges,
virtual networks, innovation utilized during the time spent lathis advancement, e-government,
e-vote based system and digital civics (Abu and Anagreh, 2015). Some more abilities
incorporate specialized and social frameworks of maintainability, networks as distributers,
networks as systems, digital personalities, digital laws and digital morals, multi-channel

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distributing, innovation meets social change, social and specialized frameworks of
manageability.
Theme 3: The third topic is universal adapting, a few abilities of this subject incorporates
learning with the assistance of plan, edutainment, observation, intuitiveness and insight,
advanced significance, multiline races and interchanges, formal and casual learning and most
importantly the lifelong learning.
So as to execute ICT inside the bank this needs to realize the progressions inside the
association the progressions are as per the following facility for Self-request this gives office
to the motivation behind signing in indicated self-request terminals at each branch to ask and
survey the transactions that are in the account of the clients (Kevin, Benard and Ronald,
2013).
Anywhere and anytime banking:
By installing the ATMs services which offer money withdrawal which is relentless in
nature, settlements and enquiry offices. Systems administration of different electronic
branches that are outside of the city and bury city would permits the clients of that particular
branches when the banks are interconnected with the goal of transaction from the any
branches that are associated with the bank (Hanafizadeh et al., 2014).
Remote banking:
The terminals of the remote at the site of the consumer that are associated with
individual branch with the assistance of such one modem, that empowers the clients to make
different enquiries identified with his record, online without going out from the office of
them.

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Tele banking:
The specific twenty four hour administration with the assistance of which people
would be permitted to ask seeing their parities and transactions that is from the accounts can
be made through phone.
Electronic banking:
The electronic banking empowers banks in giving high value clients or the corporate
alongside a graphical UI software on any PC for inquisitive with respect to the accounts of
them and monetary transactions, money transactions, request on rates as instead of going
physically to the bank. Other than this, the LC message and subtleties that is on the bills
might be forwarded by clients and the bank also have the ability to download (Bultum, 2014).
The innovation that is utilized to give this kind of administration is known as the electronic
information transaction. It is used as the goal of the business related transactions in a PC
readable from different associations and people in a specific standard configuration.

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References:
Abu-Shanab, E. and Anagreh, L., 2015. Impact of electronic customer relationship
management in banking sector. International Journal of Electronic Customer Relationship
Management, 9(4), pp.254-270.
Alabar, T. and Agema, R., 2014. Information and communication technology and customer
satisfaction in the Nigerian banking industry. Journal of Advanced Management Science
Vol, 2(4).
Awuondo, I., 2015. Commercial applications of ICT in the banking sector.
Bultum, A.G., 2014. Factors affecting adoption of electronic banking system in Ethiopian
banking industry. Journal of Management Information System and E-commerce, 1(1), pp.1-
17.
Hanafizadeh, P., Behboudi, M., Koshksaray, A.A. and Tabar, M.J.S., 2014. Mobile-banking
adoption by Iranian bank clients. Telematics and Informatics, 31(1), pp.62-78.
Kevin, B.O., Benard, M.C. and Ronald, M.O., 2013. Impact and Challenges of Information
Communication Technology Adoption in the Tanzanian Banking Sector. International
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Nganga, S.I. and Mwachofi, M.M., 2013. Technology adoption and the banking agency in
rural Kenya. Journal of Sociological Research 4 (1): 249, 266.

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Safari, M.R. and Yu, L.Z., 2014. Impact of information and communication technology (ICT)
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2014. Workspace as a factor of job satisfaction in the banking and ICT industries in
Macedonia. Serbian Journal of Management, 9(2), pp.159-171.
Wonglimpiyarat, J., 2014. Competition and challenges of mobile banking: A systematic
review of major bank models in the Thai banking industry. The Journal of High Technology
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