Business Communication Report: Strategies for Malmaison Hotel Success

This report examines the business communication challenges faced by Malmaison Hotel in London. It identifies key barriers such as language differences, cultural diversity, physical limitations, gender-based communication styles, and information filtering. The report analyzes the impact of these barriers on the hotel's internal and external communications. It then proposes strategies to overcome these challenges, including feedback mechanisms, clear message delivery, and consulting with others before communication. The report also explores the influence of culture on communication and negotiation within the hotel environment, highlighting potential issues related to language, nonverbal behavior, values, and decision-making processes. The conclusion emphasizes the importance of effective communication for the hotel's success and suggests implementing the proposed strategies to improve information flow and understanding among staff and management. The report is supported by references to relevant academic sources.

B U S I N E S S
C O M M U N I C AT I O N

TABLE OF CONTENTS
• Introduction
• Common Barriers And Challenges To Effective Communication
• Strategies For Overcoming Communication Barriers
• Cultural Influences On Communication And Negotiation
• Conclusion
• References

INTRODUCTION
Business communication is the sharing of information, thoughts and
outlooks within and outside organization performed for commercial benefit
of enterprise. It is the integral part of a business to communicate with
internal and external stakeholders.
This report is based on the case study conducted on Malmaison Hotel
London which is undergoing poor communication between employees.

COMMON BARRIERS AND CHALLENGES TO
EFFECTIVE COMMUNICATION
Barriers of communication are things that prevents or distorts communication in an organization. These
challenges and hurdles impacts negatively on the Malmaison hotel thereby causing failed interpersonal
communications.
Some of the main barriers to ineffective communication that is causing inefficiency in Malmaison hotel
are as follows:
• Language barriers and conflicts: Staff and management of Malmaison hotel are multi-nationals and
English is not their first language that causes a difficulty in communication.
• Cultural diversity: Cultural diversities, slang, regional colloquialisms offend communicators which
causes allegations and rivalries that causes management to maintain a proper working environment.

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• Physical barriers: Poor outdated equipment’s used for communication, noise, structure design of the
restaurant, poor lighting are also some hindrances.

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• Gender barriers: Women leave thing half said using too many
generalizations, mixing logic and emotions whereas, men in restaurant
communicates in a linear, comprehensive and logical manner.
• Filtering: Senders of message in Malmaison hotel who are involved in
communication process often manipulates the message in a way which
seems favourable to the receiver.

STRATEGIES FOR OVERCOMING COMMUNICATION
BARRIERS
• Ensure proper feedback: To overcome inefficient communication Malmaison hotel must
regularly analyse the communication system by implementing constructive feedback
system.
• Be aware of language, tone and content of message that is to be delivered or exchanged:
Speaker or sender of information must critically examine the message to be delivered by
using simple and clear words.
• Consult others before communication: Suggestions from other individuals must be
promoted when planning the communication in Malmaison hotel as all people consulted
will contribute to a successful communication system.

CULTURAL INFLUENCES ON COMMUNICATION AND
NEGOTIATION
• Culture effects on negotiation of Malmaison hotel’s staff and management in
the way people think, communicate and behave which affects transactions and
negotiations. These dissimilarities cause several issues in communication and
affects process of business information exchange between employees and staff
they are:
• Language
• Nonverbal behaviours
• Values and ethics
• Thinking and decision making processes

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These dissimilarities and diverse culture influences negotiation of Malmaison hotel by
making it more complicated, prolonged and frustrated. But organization shall use
these differences to achieve objectives, build relationships and resolve disputes with
effective communication methods and action plans.

CONCLUSION
From the above report prepared on case study of Malmaison hotel, London it is clear
that communication has an important role in delivering information, ideas, thoughts
and beliefs amongst staff and management. Employees of Malmaison hotel have
different mind-sets and behaviours as they are all multi-nationals which causes any
barriers in business communication.
After analysing the hindrances in restaurant several strategies are developed which it
may implement and devise to overcome barriers of communication.

REFERENCES
• Adler, P.R.B. and Elmhorst, J.M., 2012. Communicating at Work: Principles and Practices for
Business and the. Mcgraw Hill Higher Educat.
• Christensen, M., 2014. Communication as a strategic tool in change processes. International journal
of business communication. 51(4). pp.359-385.
• Erickson, S.L., Weber, M. and Segovia, J., 2011. Using communication theory to analyze corporate
reporting strategies. The Journal of Business Communication (1973). 48(2). pp.207-223
• Guffey, M.E. and Loewy, D., 2010. Business communication: Process and product. Cengage
Learning.
• Hooker, J., 2012. 19 Cultural Differences in Business Communication. The handbook of intercultural
discourse and communication. 29. p.389.

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