BSBOPS502 - Manage Business Operational Plans - Observation Checklist

This document presents a student's completed observation checklist for BSBOPS502 - Manage Business Operational Plans, focusing on Task 2.1.2F. It details the student's preparation for and execution of a role-play involving the presentation of an operational plan to various stakeholders, including the OGM, SMM, TC, and work team representatives. The checklist assesses the student's ability to effectively present information, manage stakeholder feedback, negotiate changes, and obtain approval for the plan. The document includes the assessor's observations, feedback, and the student's responses to supporting questions, highlighting areas of strength and areas for improvement in communication, decision-making, and negotiation skills. The student reflects on the consultation process, risk management, and the integration of feedback into the final plan. Desklib offers a range of similar solved assignments and study resources for students.

Observation Checklist – BSBOPS502 –
Manage business operational plans
Task 2.1.2F

Instructions to student
Schedule a suitable time with the trainer and assessor to meet with OGM, the
SMM, the TC, and the representative of the work teams involved in
implementing the e-commerce strategy in week 3 of the term.
During the Role-Play you will:
o Present and explain the operational plan and associated documents
o Seek feedback and negotiate any changes/refinements to the plan and
related documents
o Seek approval from the OGM
The OGM is played in the Role-Play by the trainer and assessor. The SMM, the
TC and representatives from the work teams involved in the presentation are
played by classmates in simulated work conditions.
The trainer and assessor will observe and evaluate your performance during
the Role-Play.
Before the meeting:
Have the operational plan, contingency plans, and resourcing proposal ready
to be shared with the attendees. This could be done:
 Preparing printed copies of your work; or
 Projecting the documents on the screen using the facilities in the classroom
or sharing the documents during a virtual meeting (liaise with the trainer
and assessor)
During the meeting:
 Present and explain the operational plan, the contingency plans and the
proposal for resourcing
Consider:
o Explaining resource requirements and justifying the proposal
o Information on cost items
o Benefits of implementing the plan to the organisation
o Possible risks of not implementing the plan
o Identified risks and contingency plans
o WHS concerns
o The consultation process that was followed and sources of information
o Implementation
 Gather feedback, discuss and negotiate changes to the operational plan,
the contingency plans and the proposal for resourcing
o Obtain approval for the plan
After the meeting:
o Implement the feedback and the changes negotiated during the meeting to
the operational plan, the contingency plans and the proposal for resourcing
before submitting your assessment
o Please note that the trainer and assessor will check that the feedback you
have received and/or the changes you have negotiated are implemented in
your submission.
This is an assessable task, and the trainer and assessor will evaluate your
performance during the meeting using this observation checklist.

OBSERVATION
Assessor to complete –
Tasks observed and standards expected Yes /No
Student performs work in an organised manner: Yes ☐ No ☐
Instructions to assessor
The student is required to role-play the role of the external consultant in
charge of developing and implementing the operational plan for the
organisation.
The student will:
 Present and explain the operational plan and associated documents
 Seek feedback and negotiate any changes/refinements to the plan and
related documents
 Seek approval from the OGM
Play the role of the OGM during the Role-Play and evaluate the performance of
the student.
Observe and evaluate the performance of the student during the Role-Play.
 Print the Observation checklist before the Role-Play.
 Make sure to adjust this document to allow enough space for comments
and feedback.
 Discuss the requirements of the Role-Play with the student to make sure
that they are clear on what is expected.
 Observe and evaluate the performance of the student during the Role-Play
using the checklist provided
 Ask the student to answer the support questions in this document and
provide feedback
 Discuss the feedback with the student
 All parties to sign and date
 The student to submit the observation checklist with their assessment
You will be looking for the student’s demonstrated ability to apply knowledge
and skills required to obtain approval for the plan from relevant parties and
explain the plan to relevant work teams.

Assessor to complete –
Tasks observed and standards expected Yes /No
o Prepared printed copies of work; or
o Projects the documents on the screen using the facilities in the
classroom
o The operational plan and associated documents are ready
o Has organised a group of 4-6 students to attend the Role-Play in a
simulated work environment
o Has reviewed all documents before the presentation
Comments:
Presents information effectively:
o Is knowledgeable about the operational plan and associated
documents
o Is clear in delivering the information
o Listens actively and replies to questions
o Uses appropriate register and vocabulary for an audience that
comprises of management and team’s representatives
o Uses questioning and summarising to confirm understanding
o Engages the audience in the conversation
Yes ☐ No ☐
Comments:
Presents:
o The operational plan
o The contingency plans
o The proposal for resourcing
o Highlights:
 Benefits
Yes ☐ No ☐

Assessor to complete –
Tasks observed and standards expected Yes /No
 Risks
 Legislative requirements
 Relevant information about the implementation
Consultative process
Comments:
Negotiates changes and/or refinements to obtain approval for
the plan
o Collaborates with the audience to achieve a joint outcome
o Has prepared to respond to objections
o Listens actively
o Keeps emotions in check
o Uses verbal communication effectively
o Problem solves to find common grounds
o Is hard on the problem and soft n the person
Has identified the non-negotiable
Yes ☐ No ☐
Comments:
At the end of the meeting, the student:
 The representatives from work teams are clear about the
requirements of the operational plan
 Obtains approval for the operational plan and associated documents
provided that the negotiated changes are applied to the final
documents before submission of the assessment
Yes ☐ No ☐
Comments:
Feedback to student

Assessor to complete –
Tasks observed and standards expected Yes /No
Student to complete -
Questions to support
the observation
Answer /Response provided
How did you prepare for the
meeting?
The preparation of the meeting is very essential for
getting successful. Thus, for the effectvie preparation
of the meeting, I used the method of prioritising the
data. This was assistive to me as I was able to decide
that what part need to be discussed first in the
meeting. Also, as part of preparation of meeting I also
undertook help of proper delegation. This is crucial
requirement for proper allocation of roles and
responsibilities to the relevant people.
Were you effective in
communicating the
operational plan and
associated documents to
the work teams? Why?
What did you do well, and
what could be improved?
With respect to the communication of operational plan
I was very effective in communicating this. The reason
pertaining to the fact is that when the operational plan
was created I was sure that the changes suggested are
very good and proper. Hence, due to this, I was sure
that I will be in position to communicate with others.
Also, for the communication I used making of
PowerPoint presentation and because of this, the
communication was more effective and efficient.
During this project I evaluated that the complete
development of assignment was assistive for my
personal learning. this is pertaining to the fact that I
was in condition to manage the work in proper and

Student to complete -
Questions to support
the observation
Answer /Response provided
effective manner. The thing which I need to improve is
the fact that I have to work on my decision making
skill. The reason pertaining to this fact is that when I
had to decide which course of action is to be
undertaken I was really confused. Hence, with this I
can states that there is requirement of improving
decision making skills.
What changes to the plan and
associated documents did
you negotiate during the
Role-Play to obtain approval?
There was a document which needed to be negotiated
during the role- play for getting the approval. This
involved the document named, procurement
evaluation form. This is pertaining to the fact that
when the resources will be used then only the
resources will be finalised.
Assessor’s feedback:
The responses provide supporting evidence of knowledge and skills required
to obtain approval for the plan from relevant parties and explain the plan to
relevant work teams.: Yes ☐ No ☐
Task Outcome
Satisfactory ☐ Not Yet Satisfactory ☐
Student signature acknowledging the feedback:
_______________________________________________________
……
Assessor signature: … Date: …09/10/2021……...