Australia Institute - Manage Knowledge Task 3: Bounce Fitness Analysis

This assignment, completed by a student, analyzes information gathered to improve the fitness services offered by Bounce Fitness. The objectives include enhancing service quality to attract more customers and increase profits. The analysis identifies trends where customers prefer highly qualified trainers who understand their needs. Statistical analysis is used to examine customer trends and company performance over time, supporting data-driven decision-making. A 'What If Analysis' explores how changes in training strategies could affect the company's outcomes. The student ensures a logical approach, concluding that improved training strategies will positively impact performance. Recommendations are provided for adjusting information collection systems, including the implementation of digital apps for customer feedback to facilitate service improvements. The assignment references relevant documents and demonstrates the application of analytical skills to business development.

Manage Knowledge and Information Skills Australia Institute
Task 3 – Practical: Analyse Information
Task 3 requires you to analyse the information that you have gathered. On your own
paper, address the following points to ensure you are able to make the best
recommendations:
3a What are your objectives in conducting your analysis of the information
gathered?
The objectives in conducting the analysis of the information I gathered are to improve the
quality of the fitness services offered by Bounce Fitness which would consequently earn the
company more customers who will help it to get more returns and profits.
3b Describe the patterns or trends emerging? Why do you think these are
occurring and what has been the result?
The current trends emerging in the organization are that all the customers want to be trained
by highly qualified trainers who understand their requirements or expectations and will fulfill
them fully. These trends are occurring since many customers have realized the great
importance of maintaining physical fitness are wellness which are very crucial in their lives
(Australia, 2016). The end results have been that only the organizations which offer high-
quality fitness and wellness services which meet the requirements and expectations of the
customers get many loyal customers.
3c Use statistical analysis to assist in your interpretation and include copies.
Statistical analysis can be used to analyze the trends of the customers who have been coming
in the company and how the performance of the company has been varying with time. The
statistical results obtained will be very crucial and can be used by the company to determine
some appropriate measures that it can take to have more customers and thus have better
performance (Crowder, 2017).
3d Conduct a ‘What If Analysis’ on the information. What was the outcome?
A ‘What If Analysis’ on the information of this company can help to determine how the
outcomes of the organization changes if some of its critical information is altered. It’s
expected that if some training strategies are changed for the better or improved, the overall
outcome or performance of the company will be improved.
3e How have you ensured that your analysis has been conducted using a logical
approach to the evaluation and conclusions drawn by you?
The discussed brief ‘what if analysis’ has been conducted using a logical approach as
logically, it’s expected that the training strategies of a fitness organization should affect its
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Manage Knowledge and Information Skills Australia Institute
overall outcome or performance. This logic helped us to come to a conclusion that changing
or improving the training strategies of the organization will improve its overall outcome or
performance.
3f How would you adjust any information collection systems currently in place?
Include recommendations for improvements to the information collection in your final
report.
To adjust the information collection systems currently in place, I would introduce other
digital information sharing strategies which can help to collect information from the
customers when they are in and out of the organizations. Such digital strategies include
developing modern digital apps of the company which the customers can install in their
smartphones or computers and can be using them to give some information or views about
the company at any time. It’s highly recommended for the customers and other stakeholders
to embrace this improvement of using the modern digital apps which can help them to give
some critical information or comments of the company without revealing their identity.
Through these modern information sharing apps, the organization can evaluate the customers’
feedback and implement some suggested improvements which can help it to better its
services. This will improve its popularity and earn it more customers who will be of great
benefit to the organization.
If you are completing your Assessment on an activity in your own business, you must
provide copies of all related documents and ensure that it is of sufficient scope or
your Assessor to assess.
Include copies of any documents to which you refer for your Assessor
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Manage Knowledge and Information Skills Australia Institute
References
Australia, F. (2016). Fitness industry workforce report. Australia.
Crowder, M. J. (2017). Statistical analysis of reliability data. London: Routledge.
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