Diploma of Leadership: BBQfun Operational Plan for E-commerce Strategy

This document presents a detailed operational plan developed for BBQfun, a manufacturing company aiming to integrate an e-commerce strategy. The assignment analyzes the company's operational environment, including relevant legislative and regulatory contexts such as privacy, consumer law, and work health and safety. It outlines the role of an operational plan in achieving e-commerce implementation, and the need to either develop a new plan or amend an existing one. The document includes research on resource requirements, action plans with timelines, and communication processes. It also develops performance indicators, a balanced scorecard for a customer service representative, and contingency plans for identified risks, such as employee underperformance, management of intellectual property, and breaches of health and safety compliance. The assignment demonstrates an understanding of operational planning principles and their application in a business context.