BSBMGT517 Manage Operational Plan: Individual Project Assessment

This document presents a solution to a project assessment for the BSBMGT517 Manage Operational Plan unit. The assessment addresses key areas for improvement within a business context, focusing on job scheduling, record management, supply chain management, customer felicitation programs, and employee training. It outlines key performance objectives, including doubling the customer base and profit, and developing a capable workforce. An action plan is provided, detailing priorities, responsible parties, tools, budgets, and timelines for each area. The solution also covers the development of specific plans for job scheduling, record management, supply chain management, employee training, and customer loyalty programs, along with KPIs to monitor progress. The document concludes with a discussion of how current processes can be measured and improved, emphasizing the importance of customer and employee feedback, supplier meetings, and thorough risk assessment. This project assessment also refers to external sources to strengthen the presented arguments and proposed solutions.

Running head: DIPLOMA OF BUSINESS MANAGEMENT
Unit Code and Name BSBMGT517 Manage Operational Plan
Assessment No & Type Assessment 2_Project_Individual - 60% weighting
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Assessor Name
Submission Date
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1DIPLOMA OF BUSINESS MANAGEMENT
Task 1
Areas of Improvement
i. Job scheduling of Casual Employee is an area that direly need
improvement so that they are available at the time of need.
ii. Proper Record management so that strategic plan can be
developed based on the past records.
iii. Development of a supply chain management plan so that the
supplies are received at time and within budget with quality.
iv. Felicitation programs for customers to attract more customers.
v. Training employees in customer management.
vi. Distribution of jobs to employee so that they can attain expertise in
those fields.
Key performance Objectives
The list of Key performance objectives have been listed as follows:
i. Development of Proper Record management and Job scheduling
Plan.
ii. Development of Supply Chain Management Plan.
iii. Doubling the customer base by double within two years through
customer satisfaction and other loyalties program.
iv. Doubling the profit of the firm by twice with the next financial year.
v. Developing a group of workable employees capable of managing
and satisfying the customers.
Action Plan
Priority Action Who is
Involved
Tools &
Techniques
Budget Estimated
Duration
High Job
Scheduling
Shaun IT tools or
manually
using Excel
tool.
$50-
100 (for
excel)
1 week
High Record
Manageme
nt
Permane
nt
employee
Excel, Tally
or similar
record
management
tool.
$50-
100 (for
excel)
Continuou
s Process
High Supply
Chain
Manageme
nt
Permane
nt
employee
Establishmen
t of strict
deadline
through VoIP
and quality
parameters.
$15 Per
month
Continuou
s Process
High Employee
Training
Shaun,
Permane
Education
over verbal
$1000 2 weeks

2DIPLOMA OF BUSINESS MANAGEMENT
nt
Employee
and non-
verbal
communicatio
n.
Moderat
e
Felicitation
Program
Shaun,
Peter
Research on
the
neighbouring
cafes,
company
needs and
development
of loyalty
programs and
discount
offers.
Based
on
compan
y profit
Seasonal
offers
Task 2
i. To develop a proper Job scheduling plan that will guide the
employees over their job shift and time, within a week and a budget
of $200 that will take account of the employee comfort and
organisational need.
ii. To develop a record management framework that will store all the
data in an organised format so that they can be used at any
instance within a budget of $ 200 and one week time.
iii. To develop a supply chain framework and protocol so that the
quality of the receivables can be maintained within time and
budget, within a budget of $100and a time frame of 2 weeks.
iv. Training the employee verbally and non-verbally to ensure
customer satisfaction and increase employee productivity within a
budget of $1000 and time of 2 weeks.
v. Development of felicitation, discounts and loyalty programs to
attract customers and in the process increase the company profit.
Task 3
Priority Action Monitor KPI
High Job Scheduling Shaun Availability of
employee at time.
High Record
Management
Shaun Monthly Audit
Reports
High Supply Chain
Management
Shaun Quality and delivery
of Deliverables
High Employee
Training
Shaun, Peter Feedbacks from the
customers.
Moderate Felicitation
Program
Peter Increase in the
number of
customers.

3DIPLOMA OF BUSINESS MANAGEMENT
Task 4
The current process can be measured using the responses and feedback
from the customers and the employees. Some of the immediate measures
that can be taken in account are the measures such as scheduling some
of the employee on a shift, maintaining a rough record through managing
of the invoices and other similar documents. An effective meeting with
the supplier can also benefit in mitigating the threat of supply chain
management. The other risks such as employee training needs, need for
felicitation programs and other needs to be assessed properly and will
require research and analysis. However, the above measures can bring
immediate change in the discussed risks.

4DIPLOMA OF BUSINESS MANAGEMENT
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