BSB51918 Diploma - Manage People Performance Assessment Project

This project, submitted by a student, focuses on managing people performance within an organizational context, aligning with the BSB51918 Diploma of Leadership and Management curriculum. It addresses various performance management strategies, including the Fair Work system in Australia, and emphasizes the importance of leadership qualities and effective strategies. The project includes an analysis of performance management stages (planning, monitoring, reviewing, and rewarding), activities for both skilled and unskilled team members, and the setting of expectations and standards. It explores essential leadership skills such as building trust and communication, along with factors influencing outcomes and feedback mechanisms. The assignment incorporates case studies that analyze the roles and responsibilities of team members at Bliss&Me, including Mario Balestra, Claire O’Connell, Carlos Rodriguez, and Nikola Deed, and requires the development of a work plan, team roster, and risk analysis, providing a practical application of the concepts discussed. The project examines legislation, risk assessment, and mitigation strategies to improve workplace performance.

Running head: MANAGE PEOPLE PERFORMANCE
Manage People Performance
Name of the student
Name of the university
Author note

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Assessment 1:
1. There are various types of performance management strategy that can be identified for
the adoption of ideas and the inclusion of several management skills basis that are
focused on the initiation of the leadership qualities and also highlights the
involvement of nature and adoption of effective strategies so that the purpose of the
Fair Work system within Australia. [1] Due Fair Work system, the employers are able
to work safely and improve their skills, it is unlawful to strike pay the employees by
the employers. It is also mandatory for the employees to withstand for four hours of
pay. The holding of the industrial pay is a vital factor that is done due to the adoption
of the period of pay. [1]
2. The awards and the agreement is a vital outlook that is kept under the minimum
conditions for the certain number of registered agreements, awards and legislation.
There are nearly 100 industry that fall under the agreement for the awards and
rewarding occupation awards. This covers the awarding of the employers and the
employees as well. If there is no award or agreement supplies, the minimum pay and
the conditions fall under the legislation. [2]
3. There are various stages of performance management system which helps for bringing
in enhancement in the work and the style of management for an organization. There
are certain phases that can be identified for the generation and enhancement of
performance management they are-
a. Planning,
b. Monitoring, [2]
c. Reviewing,
d. Rewarding,
e. Monitoring, [3]
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All these factors provide deep insight to the ideas and helps in the building up of
the performance for the employees in an organization.
4. Activity for highly skilled team member- Premium management project.
Activity for unskilled team member- Identification of factors enhancing the project.
Activity not for highly skilled team member- Assessment of the assigning of tasks and
denoting of favorable conditions for the tasks. [3]
Activity not for the unskilled team member- managing of the big projects and
conducting them in an organized manner.
5. Expectations and Standards work for the enhancement of the solutions of the
multifaceted problems in an organization. The expectations towards the employees
from the mangers depends on the deliverance rate of the each one of the employees
working in the company. [4] The standard of the company is set according to the
deliverance quality and the skilled work that is produced and target achieved by the
company due to the advantage of having skilled workers in the project of the
organization.
Certain activities and tools that can be used for helping and setting up the
clarity within the workplace are- Job Scorecard, Red-Yellow-Green Success
Criteria etc.[4]
6. There certain factors that needs to be adjusted for the identified for the development
of the managing in an organized manner and ringing in management changes in the
ideas of the performance of the employees within the company-
 Having mission, values and pride,
 Having individual achievement,
 Holding of recognizing skills and celebration ideas,
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 Having the entrepreneurial spirit, [3]
 Being able to process the metrics. [4]
7. Two important skills that a skilled team leader must be having are- building of te trust
and deft skills to communicate. The ability to generate the ideas and build trust and
have faith among the team members is a vital factors that will help the team leader not
only to work swiftly in the workplace but also will enhance the performance of the
whole team as well. [4] Also having good and deft communication skills is a vital
factors that will motivate the working ability of all the team members as well as will
boost the performance of the team leader as the working ability of the team members
will improve the in a large manner. [2]
8. There are certain factors that influence on the identification of the two outcomes
which may be applicable for building up the identification within the organization,
the ideas and the situations that may be applicable for the organization are-
 Accessing of the personal information.
 Infrequent feedback,
 Non- Data base of assessment,
 Lack of the effectiveness of metrics,
 Lack of the accountability,
 Loose connection of the rewards,
 No integration,
 No comprehensive team assessment,
9. Informal information is an ongoing process that can be identified, it is based on the in
the moment of development of the advice that has been given the employees, to
manage the acceptance of the employees as well as the keeping the informal feedback
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that is maintained by the fair and accurate which can improve the performance of the
company.
10. Regardless of the organization regarding the performance of the management,
delivers the formals and the informal methods. The formal methods include- having
decision meeting, holding the one-on-one meetings and having the department
meetings, having regular status on the various meetings etc. The informal methods
include- having beverage with each and every individual employees. Popping by the
employee’s desk or the workspace, along with this the situation has been found to
make use of the situation of the incident taking place in the workplace. Also, having
the varied informal meetings and analyzing the ideas of the employees and framing of
strategies by the organization.
11. Underperformance, is another term for poor performance, which coincides with the
idea of failure and helps in identification of the performance of the duties and role of
the performer as well. The performance is based on the standard of the business.
Employers sometimes confuse underperformance or poor performance with
misconduct or poor conduct.
12. For unfair dismissal the identification of the certain factors by the Fair Work
Commission, can be analyzed. There are certain factors for which the dealing with the
notions and the situation of the certain ground rules, they are- the believing of certain
factors that needs to be done due to the involvement of application of the
Commission, responding according to the application of the object and the analysis of
the information of the progress of the employees in the organization. The
reconciliation of the resolved ideas and the notions of the application which is sent to
the Commission Member before taking any random decisions.
13. The various ideas and the benefits regarding the succession planning like-
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 Disaster proof of the business of the organization,
 Buying insurance for the company, for any type of natural disaster for the
various types of natural disaster,
 Creating structure of the training and development for the company.
 Keeping extra eyes on the job and maintaining the brands for increasing the
identity.
14. Certain ideas and the examples for the identification of the factors regarding the
analysis for the performance of the employees in the team, take risks, inspiring others,
getting to other’s office, being a full partner, understanding of various types of
numbers, being flexible, being tech savvy, becoming of a great communicator, being a
strategic thinker, having and development of the vision.
Assessment 2- Task 1:
According to the case study, all the staffs are highly motivated in the way of
performing their assigned task with utmost efficiency. Intense motivation among staffs play a
major role in the way of improving organizational productivity, which is the key of attaining
long term success from business. As per the case study, each of the people namely Mario
Balestra, Claire O’Connell, Carlos Rodriguez and Nikola Deed hold different responsibility
the their way of completing the assigned task is also different from each other. The
responsibilities, which are to be followed by each of the people at Bliss&Me are as follows:
Mario Balestra  Changing the routine of exercise for the clients on regular
basis
 Helping clients to exercise properly so that they can
minimise the risks of harm and injury
 Changing diet of clients on weekly basis
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 Monitoring their progress
Claire O’Connell  Giving the clients with alternative exercises during work
out in each week
 Monitoring the progress of clients and adapt program as
per the requirement
 Giving the clients with necessary information about the
nutrition, weight control, and lifestyle issues.
 Giving emergency first aid to the clients.
 Demonstrating the clients about the process of performing
a particular exercise.
 Modifying the fitness routine of clients on the basis of
their fitness level.
Carlos Rodriguez  Leading group classes on regular basis
 Demonstrating practice and technique and use own body
in order to show the mode of getting into correct poses
 Offering adjustments and training recommendations
 Helping the clients to adjust their body for properly and
helping the clients in different parts of fitness regime.
Nikola De  Creating vision and curriculum for the group of clients
 Evaluating practices on weekly basis and suggest needful
recommendations
 Counselling on lifestyle and diet issue of the clients and
change it on regular basis.
 Designing safe and comprehensive and yoga program
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Task 2:
To: Mario Balestra, Calire O’Connell, Carlos Rodriguez, Nikola Deed
Cc:
Subject: Work Plan Preferences
The ideas and the vital factors of the team involves the changing of the criteria and the
involvement of the factors that helps in management of the ideas of the team members. It has
been highlighted in the plan for the employees who have been dealing with the ideas for the
involvement of the various work and dealing with the ideas and involves the improvement of
the factors that has been dealing with the development of the company. I would like to seek
the help of each and every one of you to maintain the tasks and also highlight the factors for
the development of the ideas regarding the improvement and enhancement of the work that
needs to be done. I would like to engage each and every one of you in the tasks.
It is a request that everyone should be able to maintain the status of the tasks and should be
available to complete and increase the availability of individuals to finish their own tasks.
Task 3:
Bliss&M
e Team
Roster
Templat
e
Time/Da
y
Monday Tuesday Wednesda
y
Thursday Friday Saturday Sunday
6.00-7.00am Bootcamp Yoga –
Advanced
Bootcamp Yoga –
Advanced
Bootcamp
7.00 - 9.00am Office
time/Break/ PT
Office
time/Break/ PT
Office
time/Break/
PT
Office
time/Break/ PT
Office
time/Break/ PT
9.00-10.00am Bootc
amp
Resistanc
e Training
Bootcamp Resistanc
e Training
Bootcamp Yoga –
General
Running/
walking
club
10.00 -12.00 Office
time/Break/ PT
Office
time/Break/ PT
Office
time/Break/
Office
time/Break/ PT
Office
time/Break/ PT
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PT
12.00-1.00pm Walking club Mums n Bubs Walking club Mums n Bubs Walking club
1.00-5.00pm Office
time/Break/ PT
Office
time/Break/ PT
Office
time/Break/
PT
Office
time/Break/ PT
Office
time/Break/ PT
5.00-6.00pm Bootcamp Beach fitness
Running/Walking
club
Bootcamp Beach fitness
Running/Walking
club
6.00-7.00pm Office
time/Break/
PT
Office
time/Break/
PT
Office
time/Break/
PT
Office
time/Break/
PT
Office
time/Break/
PT
7.00-8.00pm Yoga - General Yoga – General Yoga – Advanced
8.00-9.00pm Office
time/Break/
PT
Office
time/Break/
PT
Office
time/Break/
PT
Office
time/Break/
PT
Office
time/Break/
PT
Task 4:
a. The ideas and the status of the work or the domain of work has been highlighted
based on the outcome of the work. This helps for bringing in the ideas that has helped
to analyze the level of expertise and also identify the involvement of the tasks with
the expertise who have been assigned the tasks to complete it.
b. The factors that may be highlighting the ideas for improving the tasks.
Assessment Task 3:
Part 1:
Legislation Risk Analysis and
evaluation of risk
Mitigation Strategies
Reviewing of the
risk culture and
conduct as well.
The risk of the
engagement of the
people in the
organization to stay
within the work
Survey management
Deriving of the risk
components and
map regulations.
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culture of the
organization.
Undertaking certain
risk factors-
operational risk,
enterprise risk,
regulatory risk,
credit, compliance,
etc.
The maintenance of
the employees as
well as analyzing the
areas of issue in the
organization, like
organizing the
operations and
enhancing the risks
and maintaining as
well as developing
the risks regarding
any complaints or
any unsatisfactory
feedback of the
customers.
Complaints
Management
The analysis of the
factors regarding the
map regulations to
the relevant conduct
of the risk
components.
Part 2:
TASK 1:
Title- Administration Assistant
Reports to- Managing Directors
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Role Summary- Deliverance of the work and looking after the management of the
organization.
Key Deliverables- Management and distributing of the tasks, attending phone calls.
Work Conditions- Miscellaneous/Problem Solving
Key Relationships External- Development of management and dealing with the client.
Key Relationships Internal- Development of the communication and dealing with the high
end officers.
Experience Required- Minimum 4 years of experience.
Conditions of the Service- favourable, employee management.
Title- Sales and Service Consultants
Reports to- Management of the organization and the Operational managers.
Role Summary- The development of the issues regarding the services of the company.
Key Deliverables- Increase in the services of the company.
Work Conditions- Core Management
Key Relationships External- Identifying of the issues and problems for the hampering of the
company’s services.
Key Relationships Internal- Identification of the key factors regarding the dealing and
developing of the ideas for managing and maintenance of ideas.
Experience Required- 2-3 years of work experience.
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Conditions of the Service- Understanding of the services, influence of the terms for
developing of the ideas.
Title- Stock Control Manager
Reports to- Inventory Manager.
Role Summary- Maintenance of inventory of the control manager.
Key Deliverables- Listing and delivering of the funds.
Work Conditions- High End management
Key Relationships External- Dealing of the management of the suppliers and the maintenance
of the goods and supplies.
Key Relationships Internal- Keeping Record of the stocks and the goods.
Experience Required- 4-5 years of experience in
Conditions of the Service- Inclusion of the services of company and availability of the person
to always be available to complete the tasks.
Task 2:
Two KPI’s for the position of Sales and Service Consultant:
 Client Acquisition Rates
 Sales volume by Location
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