HLTWHS006: Assessment Task Two - Manage Personal Stressors at Work

This assignment, titled "HLTWHS006 Manage personal stressors in the work environment," addresses key aspects of workplace stress management. The assignment begins with definitions of workplace discrimination and explores how employers can reduce stress, referencing external resources. ...Read More

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HLTWHS006 Manage personal stressors in the work environment
ASSESSMENT TASK TWO
The assessment task is due on the date specified by your assessor. Any variations to t
arrangement must be approved in writing by your assessor. Submit this document with any
required evidence attached. See “specifications” below for details.
Note: Ensure you keep an electronic copy of this completed assessment for future use.
OBSERVATION/DEMONSTRATION
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as
well as the activities found in this workbook. An explanation of demonstrationsand
observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise.
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers.
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
Learner’s Name: Phone:
Assessor’s Name: Phone:
Assessment Site:(if applicable)
Assessment Date/s:
Satisfactory (Yes) Not Yet Satisfactory (No)
Assessor Comments:
HLTWHS006 Manage personal stressors in the
work environment
SUBMISSION DETAILS

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HLTWHS006 Manage personal stressors in the work environment
ASSESSMENT TASK TWO
The observation/demonstrationwill take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation
demonstration. Your instructor will ensure you are provided with the correct equipment
and/or materials to complete the task. They will also inform you of how long you have
complete the task.
You should be able to demonstrate you can:
1. Develop strategies to manage personal stress
2. Implement stress management strategies
3. Evaluate stress reducing strategies.
You should also demonstrate the following foundation skills:
 Initiative and enterprise
 Learning
 Numeracy
 Oral communication
 Planning and organising
 Problem solving
 Reading
 Self-management
 Teamwork
 Technology
 Writing.
You also must be able to demonstrateessentialknowledgerequiredto effectively
complete tasks outlined in elements and performance criteria of this unit, manage t
and manage contingencies in the context of the work role. This includes knowledge
 Sources of stress and how they manifest in health and/or community services work
environment including:
o Complex client behaviour (emotional, aggressive,cognitive deficit, non-
compliance)
o Grief and loss experienced by workers
o Exposure to stressful working conditions and stressful incidents.
 Work planning and prioritisation techniques e.g. time management strategies
 Legal rights relating to the Fair Work Act
 Services available for referral, both within the organisation and in the community e.g.
informal/formal debriefing sessions and/or workplace counselling

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HLTWHS006 Manage personal stressors in the work environment
ASSESSMENT TASK TWO
 Self-care techniques including:
o Impact of exercise, diet and nutrition on physical health
o Work/life balance strategies
o Complementary and alternative health options
ASSESSMENT SPECIFICATIONS
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Learners must provide answers to all questions, commensurate with a Diploma leve
qualification.

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HLTWHS006 Manage personal stressors in the work environment
ASSESSMENT TASK TWO
INSTRUCTIONS TO LEARNER
• There are no pre-requisites needed for this unit of competency
• Make sure you understand the overall assessment process; if you have any questions,
please contact your Trainer/Assessor
• Please complete the activities and upload your submission to the learning
management system (Moodle), in the appropriate unit of competency and topic under
the heading ‘Upload your assessment task’
• This is an open-book assessment; however, all answers provided must be your ow
work as stated in the Learner Handbook
• Third Party sources must be referenced using APA style
• All assessments will be checked for plagiarism
• To be deemed ‘Satisfactory’ in a written assessment, all questions need to be answered
correctly
• To be deemed ‘Satisfactory’ in a practical assessment, all activities must be undertaken
correctly, in a safe manner and satisfy assessment conditions
• If you are assessed as being ‘Not Yet Satisfactory’ or ‘Not Yet Competent’, you will be
provided with oral and written feedback on areas needing improvement
• To be deemed ‘Competent’ in the unit of competency, all assessments must be
completed and deemed ‘Satisfactory’
• Should learners wish to appeal an assessment decision, they should refer to the
‘Complaints and Appeals’ Policy.
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of
assessment has been written for me by another person.
Learner’s signature: ____________________________________________
Date: ____________________________________________

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HLTWHS006 Manage personal stressors in the work environment
ASSESSMENT TASK TWO
Activity 2A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to use strategies from personal stress
management plan that address personal triggers and stressors.
Activity
1. What is ‘workplace discrimination’?
Research support:
https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/fact-sheets/rights-and-
obligations/workplace-discrimination
Workplace discrimination refers to the process of discriminating the workers in the same workplace, on
the basis of social, cultural and religious background, on the basis of the worker rights and gender, on the
basis of salary, gender and economic rights. Workplace discrimination is caused by various reasons that
ranges from individual to collective factors. It is to be critically understood that the various aspects of
workplace discrimination leads to disruption of workplace safety and disruption of the psychological safet
of the individuals and the teams as well. Workplace discrimination poses threats to the workplace ethics
and the collective efforts of the teams to contribute to the productivity of the organization, is marked
reduced. workplace discrimination decrease the sense of equity and increases the feelings of low-self
esteem, low dignity in the employees, thus decreasing the individual, team and organizational safety.
number Workplace safety increases the opportunities and number of conflicts at the workplace and
results in a ethical complications. The other forms of workplace discrimination are done on the basis of
color, complexion, sexual orientation, political status, marital status and pregnancy.

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ASSESSMENT TASK TWO
2. How can employers help to reduce stress in the workplace?
Research support:
http://www.businesschief.com/leadership/3621/7-ways-employers-can-reduce-stress-in-the-
workplace
Stress and anxiety is common in a workplace and reducing the stress in the employees is an important w
of increasing productivity and employee's work satisfaction. There are various way of decreasing stress in
the workplace and the most important ones are introduction and incorporation of wellness schemes in th
workplace, promoting interesting social activities for employee engagement, by motivating the staffs with
incentives and rewards and recognitions. Other critical ways of reducing stress can be undertaken by the
industrial-organizational psychologists and the counselors in the firm of talk therapy, art therapy and
debriefing sessions.
For the managers and the supervisors of various teams, it is very much vital for them to understand the
needs of each employees and then listen to their issues, in order to improve their functional states.
Listening to the problems of the employees is very important. Empathy and cultural awareness are the
other critical areas that are to used to full effect by the employees, managers, supervisors and the other
staffs in order to maintain a healthy, professional atmosphere in the workplace, thus, contributing to
reduction of stress and anxiety in the workplace.

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Trainer Comments

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ASSESSMENT TASK TWO
Activity 2B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to organise own workload to minimise stress and
inform relevant personnel of any variations and difficulties affecting work
requirements.
Activity
In preparation for answering Question 1, please view the video clips by clicking on the links that
demonstrate the following five (5) scenarios.
A. Conducting High-Impact, Low-Stress Performance
Reviews: https://www.youtube.com/watch?v=4QAi20YfhvM
B. Top 5 Triggers for stress in the workplace:
https://www.youtube.com/watch?v=cs6vNXcMuxs
C. My Job is Killing Me - Managing Your Stress:
https://www.youtube.com/watch?v=JwKWVkqdbpQ
D. 10 Ways to Managing Stress at Work:
https://www.youtube.com/watch?v=SL0Iv10SIgc
E. The Workplace Stress Solution:
https://www.youtube.com/watch?v=6OzKD1YWHRI
1. For each of the five (5) videos A-E you have watched above:-
a) Make a summary of the key elements you learned in each of these video’s and explain how you
can implement it in your work environment;
b) Explain how you can recognise sources of stress in the workplace and what role can you play to
minimise these stressors;
c) What internal and external support options/services are available to manage stress in the
workplace.

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ASSESSMENT TASK TWO
Video A
Video B
The key elements that were learned in this video was pertaining to how to have and promote a culture of
high impact and low stress oriented performances in the workplaces. The elements were laying the
groundwork now, preparing for review meeting followed by the right ways of undertaking the review
meeting. Lastly, the importance of avoiding the review traps pertaining to performance was learned as
well. Reviewing the performances twice or one in one is critical. The measurement of the job
specifications, roles and impacts of each employees has to be done differentially for each employee has
different styles of work and contributes differently to the organization. The pay raise should also not be
discussed directly during the meeting. The current set of information about the performances and job
description of the employees should be analyzed for the review (Templeman, Badana and Haley, 2018).
Assessing and reviewing the job performances over a period and then having a direct one-to-one meeting
with each of the employees is an important way of identifying the stressors and then by counseling,
motivational interviewing and listening, the stress can be reduced in the workplace and among the
employees.
The internal support actions will include incorporation of social and interpersonal empathy activities and
exercises. The raise in the pay after assessing the exact contributions of the person to the organization is
important and the review should be justified in the eyes of the employee as well so that he is content, if
not happy but not stressed with the review meeting.
The external support can increase the wellness and the well-being program being given by the counselor
Moreover, outing, recreational events in collaboration with the external resources is important.
There are various trigger that causes stresses in the workplace. Firstly, not getting enough breaks in
between the works hours to relax, eat or to communicate with family or friends or any close from the
workplace leads to various stress issues. Working in the offices when you are ill leads to more high blood
pressure and anxiety issues and spread of infection to others. This cause in elevation in stress levels.
Working with people who lack the interpersonal skills, who has anger management issues and lack prope
communication skills are the third and one of the most critical reasons of stress in the workplace. Other
very critical factors are lack of self control, self determination and adjustment issues with shifting
deadlines. Environmental factors also lead to the causation of stress in the causation of stress in the
subjects and these are poor lighting, background noise, confined spaces that cause more problems than
ever.
After identifying the factors - I will be managing the individual and group stress factors as well be
improving the environmental factors that contribute to reduction of stress and anxiety.
Internal changes shall be addressing the complex behaviors of employees and self management. Staff
training that includesoral communication, problem solving, reading, organizational and
interpersonal skills as decision making, collaboration and emotional management is important.
External changes will be done bydoctors, health psychologists, counselors.

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ASSESSMENT TASK TWO
Video C
Video D
As mentioned in the video there are two types of stress, one is positive stress and another is the negative
stress. While positive stress is good for motivation and drives us to work harder and positively. Negative
stresses if not controlled leads to the formation of diseases and mental, physical illnesses which are hard
to recover from. Hence, managing the stress is very important and the three ways are being aware of the
stress, analyzing the nature of the stress and then with the right set of tools and interventions, the stress
can be managed effectively as well. The symptoms such as fatigue, muscle tension, headaches, mood
swings, irritability and sadness leading to social isolation has to be addressed (Anthony‐McMann et al.
2017)
After identifying the exact source such as job insecurity, work pressure, workplace disruption, i will be
using interventions such as moving out of the chaos for a while by taking a break, prioritizing the work,
relaxation through breathing exercises, nutrition, exercise and sleep.
The internal factors are workforce, knowledge resources and external sources are doctors, health
psychologists, counselors.
There are various ways of managing stress at work and these are by spotting the early signs of stress suc
as mood, health and sleep pattern changes, by identifying the stress triggers, by minimizing the chances
uncertainty, by breaking the regular schedule and going out of it such as by taking a holiday, by taking c
of one's own self through food and nutrition plus seep and exercise , by following passions and giving tim
to recreational activities, by talking to others, by managing emotions and levels of expectations, by
thinking positively always and by letting go of what cannot be done.
After identifying the stress factors, it is important that I apply all the above mentioned stress managemen
techniques to control workplace stress.
The internal factors are workforce, knowledge resources and external sources are doctors, health
psychologists, counselors.

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ASSESSMENT TASK TWO
Video E
2. Summarise the methods you can apply to organise your workload to reduce stress.
The most important aspect of the video is the section where it identifies stress as a circumstance but
human beings are the force. It is important to realize the three solutions to a stress - are critical. These
includes including one's self completely from the stress, changing the situation and then by accepting th
situation (Eddy et al., 2018)
Then by using the right plans and interventions, the negative elements of stresses can be identified and
can be addressed. I would be doing the same to address the stress at the work place.
Internal changes shall be addressing the complex behaviors of employees and self management. Staff
training that includesoral communication, problem solving, reading, organizational and
interpersonal skills as decision making, collaboration and emotional management is important.
External changes will be done bydoctors, counselors and health psychologists.
The methods are
1. minimizing the chances of uncertainty,
2.by writing down the possibilities and impossibilities
3. by keeping memos, keeping reminders and then by taking enough breaks in the middle.
4. by prioritizing the work
5. by managing emotions and levels of expectations
6. by thinking positively always
7. by letting go of what cannot be done.

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ASSESSMENT TASK TWO
Trainer Comments

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HLTWHS006 Manage personal stressors in the work environment
ASSESSMENT TASK TWO
Activity 2C
Estimated Time 20 Minutes
Objective To provide you with an opportunity to identify and adopt strategies to balance
work/life priorities.
Activity
1. How can you change your work routine to make it more flexible?
Work life balance is very important and in order to address the same, the following strategies are needed
1. Get out of the schedule when stressed too much, taking rest.
2. By taking out life to do re-creative activities and enjoy life as well.
3. By having proper nutrition and adequate amount of sleep.
4. By planning, strategizing and prioritizing the work
5. By removing the uncertainty '
6. By talking to others.
7. Through following of passions and hobbies
8. Through organization and time management
9. By spending time with family and near ones
10.By accepting the situation and then changing the things that can be changed.

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ASSESSMENT TASK TWO
2. To demonstrate your understanding of symptoms and preventions, in the table below, match the
number of the SYMPTOM with the correct letter to indicate the PREVENTION.
SYMPTOMS PREVENTION
1 BURNOUT A Change how you perceive your thoughts. Notice and admit what you
are feeling.
2 JOB STRESS B Re-energize, rejuvenate, and raise your resilience through self-care
3 ANXIETY C Breathe ease and calm while telling yourself to “take the significance
out of whatever is going on.”
4 OVERWHELMED D Increase energy and resilience and renew the joy of life. Improves
physical and mental health.
5 STRESS E Shift to positive emotions, Demonstrate care, compassion, love,
laughter
SYMPTOM PREVENTION
1
2
3
4
5
E
C
A
B
D

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Trainer Comments