Australian College BSBPMG513: Manage Project Quality Assessment

This document is a comprehensive assessment guide for the BSBPMG513 Manage Project Quality unit, designed for students at the Australian College of Business Intelligence. It outlines the purpose of the assessment, which is to develop skills in managing project quality, including determining qual...Read More

Student
Assessment Guide:
BSBPMG513 Manage project quality

Copyright 2020
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Contents
1. Assessment Information......................................................................................................5
A. Purpose of assessment........................................................................................................................5
B. Competencies being assessed.............................................................................................................5
C. What you are required to do...............................................................................................................6
Assessment Task 1 ‒ Questioning..........................................................................................................................6
Assessment Task 2 ‒ Simulated workplace scenario.............................................................................................6
Assessment Task 3 ‒ Project..................................................................................................................................7
D. Adjustment and Support.....................................................................................................................8
E. Assessment submission.......................................................................................................................8
F. Assessment results and feedback........................................................................................................9
G. Technical tools for completing this assessment................................................................................10
2. Assessment Coversheet .....................................................................................................11
3. Assessment Requirements.................................................................................................12
A. Task 1 – Questioning
i. Instructions for students.....................................................................................................................12
ii. Questions...........................................................................................................................................12
B. Task 2 – Simulated Workplace Scenario
i. Instructions for students.....................................................................................................................16
ii. Scenario.............................................................................................................................................16
iii. Questions..........................................................................................................................................19
C. Task 3 – Project
i. Instructions for students.....................................................................................................................22
ii. Questions
...............................................................................................................................................................22
..............................................................................................................................................................22

1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge skills and knowledge required to anage quality
within projects. It involves determining quality requirements, implementing quality control and
assurance processes, and using review and evaluation to make quality improvements in current and
future projects.
The assessment is designed to help you gather evidence of your competence against the requirements
of the unit of competency, as outlined below. Your evidence may take a variety of forms and must be:
 Authentic – your own work
 Valid – related to the competency
 Sufficient – appropriate quantity and quality
 Current – recent proof of your skills and knowledge
B. Competencies being assessed
Elements
To achieve competency in this unit students must demonstrate their ability to:
1. Determine quality requirements
2. Implement quality processes
3. Implement project quality improvements
Performance Evidence
Evidence of the ability to:
 Work with others to decide a project's quality requirements
 Document a quality-management plan
 Implement quality control and assurance processes for a defined project using a range of tools
and methodologies
 Review outcomes and recommend process improvements
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:

 Explain quality management theory
 Explain relevant standards that apply in the organisation
 Describe quality assurance and control techniques, key tools and methodologies
 Describe roles and responsibilities of quality management personnel
 Explain methods for managing continuous improvement
For further information on the competencies of this unit, please refer to:
https://training.gov.au/Training/Details/BSBPMG513
C. What you are required to do
This assessment requires you to answer all questions within each Assessment Task and be assessed as
“Satisfactory” in each to gain competency in BSBPMG513 Manage Project Quality.
Assessment Task 1 ‒ Questioning
You are required to respond to a series of short-answer questions to demonstrate your knowledge
across key concepts and variables involved in managing project quality.
Assessment Task 2 ‒ Simulated workplace scenario
You are required to develop a Quality Management Plan in response to a scenario, using the templates
provided. This assessment task requires you to construct and complete a Quality Management Plan for a
simulated workplace project.
Assessment Task 3 ‒ Project
You are required to review the activities you have planned and would conduct to effectively manage
project quality. In this Assessment Task you will be required to update key quality management
documents and write a Lessons Learned Report.
For further details, please refer to the “Assessment Requirements” section of this document.
Assessment resources
To enable you to complete this assessment, the following documents have been provided in the unit
course page on Moodle: BSBPMG513 Manage Project Quality Learner Guide
 BSBPMG513 Manage Project Quality PowerPoint Slides
 PMBOK 5th edition, chapter 8 “Project Quality Management”, pages 227 - 254

 Sample quality management plan
A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your
own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you
are quoting a source, make sure to acknowledge this by including “quotation marks” around the
relevant words/sentences or ideas. Note the source at the point at which it is included within your
assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at
the end of your assessment.
All sources used for your assessment should be detailed in the ‘references’ section. It is advisable to
never copy another person’s work.
D. Adjustment and Support
i. Reasonable adjustment
ACBI supports individual differences in the learning environment and provides ‘reasonable adjustment’
in training and assessment activities to support every learner. If you have any special needs that make it
difficult for you to complete your learning or assessments, you should discuss this with your assessor.
ACBI will endeavour to provide you with reasonable alternatives to assist you to complete the required
tasks such as completing tests verbally or using an interpreter.
NOTE: If you have any special needs, you should discuss this with your assessor before starting your
assessment.
ii. Support
While ACBI may not be able to assist you with language training or specific Language, Literacy and
Numeracy (LLN) training, our assessors will work with you to ensure that you are supported throughout
your qualification. If you require individual tutoring this may attract an additional fee (please refer to the
ACBI Student Handbook available from https://www.acbi.edu.au). Support may be offered by your
assessor, or for more specialist support you may need to contact the RTO administration.
E. Assessment submission
Always submit assessments on time by the due date. You can find the due date in the unit course page
on Moodle.
i. Assessment Coversheet
Once you have completed all the tasks of the assessment, you must complete the Assessment Cover
Sheet, including signing the declaration.
ii. File naming conventions

When submitting assessments electronically follow the following standard for naming document files
and subject line. You must insert the following information:
 Unit of Competency code (ie. BSBPMG513)
 ‘A’ for word assessment then followed by the assessment number and a dash
 Your first name and initial of last name. Capitalise only the first letter of names. Then insert a
hashtag, followed by submission attempt.
Hence as an example of incorporating the four points above your file name or subject line should appear
this way: BSBPMG513 A1 – JessieA #1
iii. Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” on the unit course page in Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on
Moodle may not be graded.
F. Assessment results and feedback
i. Assessment results
Once you have submitted this assessment online via Moodle, your assessor will grade it and provide you
with feedback. For each task of the assessment, you will receive a grade of ‘Satisfactory’ or ‘Not
Satisfactory’. You will also receive a grade for the entire assessment of ‘Competent’ or ‘Not Competent’.
Each task of the assessment must be ‘Satisfactory’ in order to receive a grade of ‘Competent’.
ii. Resubmission
If your assessment is graded ‘Not Competent’, you receive instructions via the feedback form on
components to be amended.
Your assessor is committed to providing you with detailed feedback on the outcomes of the assessment
and will provide guidance on areas for improvement. In most instances, you should need only complete
the sections of the assessment that were deemed ‘Not Satisfactory’. However, it is important to
remember that depending on the task, it may be necessary to repeat the whole task (for example
presentations or the delivery of a training session).
If resubmission is required, you will need to amend or update your assessment as a different version by
the required term cut-off date, as detailed on Moodle.
NOTE: For further information on late assessment, please refer to the ‘Assessment Policy’ available on
Moodle.
iii. What happens if you do not agree with the assessment result
If you do not think the assessment process is valid, or disagree with the decision once it is made, or
believe that you have been treated unfairly, you can appeal.

The first step is to discuss the matter with your trainer. If you still do not agree with the assessment, you
are able to request a re-assessment. It is possible to have your evidence assessed by a different trainer.
If you remain dissatisfied after the re-assessment, you should contact the Director of Studies. Full details
of the Appeals process are contained in your Student Handbook.
G. Technical tools for completing this assessment
To complete this assessment, you need access to:
 A computer with internet
 Word processing and other relevant programs to develop appropriate documentation and
reports as required

2. Assessment Coversheet
Student Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification:
BSB51415 Diploma
of Project
Management
Unit of Competency:
BSMPMG513
Manage project
quality
Assessment Tasks:
☐ Task 1.
Questioning
☐ Task 2.
Simulated workplace
scenario
☐ Task 3. Project
Due Date: Date Submitted:
Declaration: I have read and
understood the
following
information at the
beginning of this
assessment guide
(please tick):
☐ Assessment
information
☐ Submitting
assessments
☐ Plagiarism and
referencing

I declare this
assessment is my
own work and where
the work is of others,
I have fully
referenced that
material.
Name (please print):
Student signature: (Print)
Date:
3. Assessment Requirements
A. Task 1 – Questioning
i. Instructions for students
Task 1 of this assessment requires you to analyse different models and tools utilised in managing a
project’s cost and gain an understanding of the various components needed in developing and
implementing a project.
Answer the questions below using the space provided:
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided
by ACBI, books, and online sources. You must acknowledge and cite your sources.
ii. Questions
1A. Explain the term ‘quality management’.
Answer in 180-200 words.
Quality management is considered as an important act that used in overseeing each and every

activity that includes in the project. It helps in maintaining a desirable level of excellence within
quality management framework. Mainly, it includes various activities like quality policy,
implementing quality planning and assurance, proper quality improvement and many more. In
addition to this, quality management is highly focus over the long term goals with the help of
implementing short term initiatives. As, it also required that all the stakeholder within the project
perform their activities together with the aim of improving the processes, services, products and
overall culture of business organisation. The overall process of quality management includes
collection of guidelines that basically used by team to evaluate. It also ensures that the service
quality of produced products is including right standards. With the help of this, company can easily
attain their set targets and at the same time also accomplish larger profitability level by providing
quality services to its customers as per their requirements. Apart from this, the main focus of
quality management is to meet customers’ requirements and also strive to exceed the customers’
expectations that contributes in improving overall level of success related to business organisation.
1B. Describe what quality standards are. Then describe quality standards’ place in the project
lifecycle.
Answer in 80-120 words.
Quality standard is playing a significant role of project management as it is referring to the document
that provide overall requirements, guidelines, characteristics and specification that further used by
the project manager to ensure that all the necessary materials, processes and services are fit in the
process of attaining organisational objectives. One of the main purpose of quality standard is to
provide better understanding, shared vision, procedures that contributes in meeting all the relevant
expectations of project stakeholders. Proper implementation of quality standards in project further
assist in satisfying requirements of customers towards providence of quality services.
In addition to this, the project life-cycle includes different phases such as initiation, planning,
execution and closure of the project activities. There are some quality standards such as ISO 9000-
Quality management, SA 8000, OHSAS 18000 that help to perform work more appropriately. All
these are contributing in making overall project more effective.
Yang, Y., and et.al, 2019. Factors affecting structural steelwork adoption from a project
lifecycle perspective: The case of Hong Kong. Journal of Cleaner Production, 230, pp.634-
646.
1C. Explain the difference between quality assurance and quality control.

Then briefly explain tools, techniques, or methods associated with quality assurance and quality
control.
Answer in 200-400 words.
Quality Assurance Quality control
Quality assurance is referring to the set of
activities that used for ensuring quality within
the process which ultimately contributes in
development of quality product.
Quality control is referring to the set of activities
that help in managing quality of the products. It
also determines the defects within the actual
products.
The main aim of quality assurance is to prevent
defects in order to make the products more
effective. Along with this, it is a proactive
process of quality management.
Quality control is having aim related to
determining defects within the finished
products. Mainly, it is reactive process that used
to manage the product quality.
Quality assurance is process oriented. Quality control is product oriented.
The main goal of quality assurance is to develop
as well as test the process so that company can
easily eliminate the possibility of arising any kind
of defects within the activity of products
development.
Other side, the goal of quality control is to
identify the defects after its production. It
ultimately aid in improving the quality of final
product.
Quality assurance has focus on establishing a
good quality management system. It also
includes periodic conformance audits of the
entire operations system.
Quality control help in finding as well as
eliminating sources of quality problems by using
tools and equipment’s. It contributes in
providing customers satisfaction by meeting
their requirements.
The main example of quality assurance is
verification.
Verification and software testing is an effective
example of quality control.
There are different tools, techniques and methods of quality assurance and quality control:
Tools of quality control: There are some tools for quality control such as Cause-and-effect
diagrams, flowcharting, check sheets, Pareto diagrams, control charts, histograms and scatter
diagrams, Benchmarking, Design of Experiments and statistical sampling. All these are
effective for controlling the quality of the developed products by evaluating existing level of
defects.
Tools and techniques of the quality assurance: Affinity Diagrams, Process Decision
Program Chart (PDPC), Interrelationship Diagraphs, Tree Diagram, Prioritisation Matrices,
Activity Network Diagrams, Matrix Diagrams, Quality audit, Process analysis and many
more are the tools and techniques of the quality assurance. These are effective in managing
the quality of products and further eliminates the possibility of arising errors. This will
directly contribute in meeting customer’s expectation on continuous basis.
The main purpose of using these quality tool is to monitor or manage quality initiatives. This

will support in determining the actual improvement and defects at the time of product
development. By this, firm can easily serve their quality products to its customers in order to
meet their needs and wants.
Beger, R.D., 2019. Interest is high in improving quality control for clinical metabolomics:
Setting the path forward for community harmonization of quality control
standards. Metabolomics, 15(1), p.1.
1D. Explain three (3) methods that could be used to manage continuous improvement activities.
Answer in 250-300 words.
It is important for business organisation to manage continuous improvement within their product
activities as it help in maintaining the quality of products. This can be beneficial for company in
meeting customers’ requirements and make them loyal towards the company along with their
offerings. In this context, some effective methods that can be used to manage continuous
improvement within different determinants includes;
 DMAIC and PDSA: Under the project activities, DMAIC is refer as define, measures, analysis,
improve and control. Along with this, PDSA is refer to Plan, do, study and adjust. These are
the important variations which focus on continuous improvement activities. In this, each
variation is developed or designed for ensuring the structure and effective change
management. This will contribute in improving product quality. With the help of this,
company can easily measure the overall impact of improvement within the business
organisation.
 Rapid Improvement (or Kaizen) events: It is also considering as an important method that
will be used by business organisations in continuous improvement activities because it
helps to improve daily nature functions. The main focus of this method is to manage all the
challenges that arise at the time of producing products. Along with this, at the time of rapid
improvement within the company, a small team is created in order to improve the targets
processes. Mainly, this type of team includes executive sponsor, a facilitator, subject
matter experts and other employees who are connected at the time of executing the task
activities within the business organisation.
 Kanban: For continuous improvement, it is one of the important method that will be used
by improvement team in order to visualise all the work flows and at the same time this also
help in correcting necessary interruptions before it grows too big. This will assist in
resolving the issues that arise at the time of continuous improvement exercise.
Kerzner, H., 2019. Using the project management maturity model: strategic planning for
project management. John Wiley & Sons.

1E. Outline the roles and responsibilities of quality management personnel for all phases of
project lifecycle.
Answer in 120-180 words.
Personnel Responsibility
Project manager  The main role of project manager is to manage the
production of required deliverables. It also includes proper
planning and monitoring of project activities.
 Designing and applying appropriate project management
standards.
 Managing project risks and developing a contingency plan.
Authorising agent/ agency
 Authority agent allow project manager to exchange and
disclose information with people and also deals with them.
They have rights to change the policies within the project
activities.
Project sponsor
 Project sponsor is the one who do not manage day to day
operational activities of the project. As they ensure that all
the resources are in right place, promote the project, and
also hold the overall responsibilities for attaining success in
the project.
Project team member/s
 Individual who perform day to day activities for completing
entire task is including in the project team. They also
contribute in exercise of attaining overall project activities in
an effective manner.
Stakeholders  Stakeholders are the one who can positively and negatively
influence the project. They include customers, team
members, external sellers, manager and business
organisation. All these stakeholders play crucial role because
they provide an appropriate framework to take right
decision within the project activities.
Meredith, J.R.,and et.al, 2020. Project management in practice. John Wiley & Sons.

B. Task 2 – Simulated Workplace Scenario
i. Instructions for students
Task 2 of this assessment requires you to analyse different models and tools that were utilised in
managing a project’s cost to gain an understanding of the various components which needed to develop
and implement project
Read the scenario provided below. Then answer the following questions using the space provided:
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided
by ACBI, books, and online sources. You must acknowledge and cite your sources.
ii. Scenario
Scenario: E-Health System
Your part of a project team working to implement an E-Health System (EHS) for a national hospital
that would securely record details of health consultations, treatments, referrals and findings,
support dispensing of medications and report on individual and corporate health information
requirements.
The project would require:
 Upgrades to the IT systems
 Installation of new hardware in medical/health offices
 The training of medical staff in the new system and its reporting requirements.
The following is a list of the main stakeholders and their titles from the Stakeholder Register:

The following is a WBS of the project developed by Project Manager:
Sr. Name Title Contact
1. Steve Smith Director Operations 0415 254 301
2. Laura Johns General Manager 0415 254 302
3. Maria Gilmour Joint-Director Infrastructure 0415 254 303
4. Michael Paterson Assistant Director – IT 0415 254 304
5. Danielle Richard Project Manager 0415 254 306

iii. Questions
2A. In preparation for preparing a Quality Management Plan, you are to discuss requirements with
relevant stakeholders. Set up a meeting with:
 Yourself, role playing being the Project Manager
 Steve Smith and Michael Paterson, as role played by your Trainer & Assessor.
NOTE: Your Trainer & Assessor will observe your meeting and complete the Observation Checklist
provided in the “BSBPMG513 Marking Guide” document on Moodle.
Use the meeting to discuss:
 Quality objectives and standards
 Quality requirements
Before the meeting, prepare a list of three or more questions you will ask the stakeholders during
the meeting. Document these in the space provided below.
After the meeting, record notes of what was discussed, including the feedback received.
Questions prepared prior to the meeting:
Q1) What is your definition about the quality?
Q2) What is your expectation from the project?
Q3) What are the area that required for more focus in managing project management?
Babar, Y., Oracle International Corp, 2019. Methods and system for integrating social
media analysis into an enterprise project management system. U.S. Patent 10,223,659.
Meeting notes:
At the time of undertaking meeting the there are some important key aspect that being
discussed within the meeting for better management of the project.
 Quality standards
 Quality objectives

 role of project manager
 Time line of the project.
Javed, S.A. and Liu, S., 2019. Bidirectional absolute GRA/GIA model for uncertain
systems: application in project management. IEEE Access, 7, pp.60885-60896.
2B. You now need to create your Quality Management Plan. Ensure your plan includes:
 Quality objectives and standards
 Measurable quality metrics for both project and products
 Quality assurance tool, techniques, or methods
 Quality control tools, techniques, or methods
 Quality checklist for project deliverables
Use the template provided on Moodle called “Quality Management Plan Template” to create your
plan.
Save your plan as “Quality Management Plan – Your Name”, with “Your Name” replaced with your
first and last names.
Ensure you submit your plan as part of your assessment.
Answer in 150-300 words.
It is important for business organisation to develop an effective quality management plan that help in
eliminating the possibilities of arising any kind of issues and defects in product development exercise.
Objective of project: The main objective of project is to produce quality products to satisfy customers’
needs and wants.

For this project, manager can use various quality assurance tools like PDCA, Rapid Improvement (or
Kaizen) events. These are effective in managing the quality and also ensure about the defects that can
be arise at the time of product development.
Measurable quality metrics includes deliverables of the products that directly translate the overall
customers’ needs into acceptable performance measures in relation to products and process. In this,
project manager is able to effectively access the efficiency level, performance of the projects and overall
progress of the project that assist in establishing the set goals and objectives in an effective manner.
3. Quality Responsibilities and Roles
Team Member Personnel Responsibility
Danielle Richard Project manager Primary role of project manager is to develop
an effective approach for software quality
assurance in order to ensure that E-Health
System meet the established standards and
at the same time also analysis the issues i.e.
disconnection of system.
Steve Smith Project sponsor Project sponsor is responsible for improving
project's success by providing proper
direction to its team members. As, project
sponsor clearly communicate the value
initiatives to the project members and
company as well.
Michael Paterson Project team member/s Project team members focusing on different
area such as agreement management,
communication, proper training, information
technology management, data migration and
many more .
Maria Gilmour,
Laura Johns
Stakeholders Project stakeholder are spending resources
and also communicate with others. The main
focus of stakeholder is to manage project
activities consistently and at the same time
also exploit the benefit of a project.

4. Quality Metrics (Project and Product)
Quality Metrics - Project
Project Management Product Quality Metrics
E-Health System Increasing the efficiency implicates that not
only reduce cost but at the identical time it
improve the quality services. E-health system
assist in improving the quality of health care
as it focus in quality assurance of the
products.
Quality Metrics – Products/Deliverables
Project Deliverables Quality Metrics
E-Health System Intervention of EHS must be evidence base as
its value and competence may not be
presumed but at the same time also laborious
scientific assessment.
5. Quality Assurance Tools, Techniques and Methods
Tool Description
Cost benefit analysis In EHS it help in determining whether cost to improve a procedure is
effective for the benefit or not. In this the main focus of project manager
is to manage the issue of disconnection of system.
Control charts This type of quality assurance tool help in analysing the improvement
opportunities in order to determine the negative and unexpected trends
in the project.
Inspection It is used is analysis or inspect a process in order to evaluate whether it is
functioning effectively or not.
Tree diagrams It is used by project manager to decompose the relationship between
different variables. For EHS, WBS is an effective example of this quality

assurance tool.

6. Quality Control Tools, Techniques and Methods
Tool Description
Flow charting
It is one of the effective quality control tool that used to analysis the risk
present in the project activities. As it also determine the potential
problem in the process.
Scatter Diagrams
This type of quality control tool show the correlation among two
variables. In EHS, project manager show the relation among different
parameters that define the possibilities of project outcomes.
Run chart
It is refers to series of recorded data over time and also represent
graphically. By this, EHS project manager can easily understand the
progress of their activities and also determine whether there is any kind
of issue of not.

7. Quality Checklist
Instructions: Select one sub-deliverable from WBS, then complete the table below.
Project Deliverable Quality Expectations Quality Criteria
Communication Regular communication is
required for managing the
project activities more
effective and successful.
For meeting the project objectives
direct communication important
aspect that may assist reducing the
possibilities of arising any kind of
issues and obstacles.
For maintaining quality
project Interpretative
communication is required.
Project manager needs to use
interpretative communication to
convey all the necessary
information to team members for
attain positive outcomes.
Clear and Concise is
important in project activities
of EHS
Communication should be clear and
concise so that team members can
easily met their project goals.

C. Task 3 – Project
i. Instructions for students
Task 3 of this assessment requires you to review the activities you have planned and would conduct to
effectively manage project quality. In this assessment Task you will be required to update key quality
management documents and write a Lessons Learned Report.
Read the scenario provided below. Then answer the following questions using the space provided:
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided
by ACBI, books, and online sources. You must acknowledge and cite your sources.
ii. Questions
3A. Plan a quality assurance audit to ensure quality standards were met during project for both
project processes and project products. Create a checklist of steps you would take and draw a
flow chart of audit process.
Answer in 40-80 words.
Items Project planning Relevance
1.1 Does the project have a formal project plan? Yes
1.2 Key elements of a project plan present?
1. Project definition and scope?
2. Project objectives?
3. Cost analysis?
4. Staffing requirement?
5. Time line?
6. Risk analysis?
7. Critical success Criteria goals?
Project objectives, Definition,
risk analysis are the major key
elements of the project plan.

1.3 Have all stakeholders been identified? Yes,
1.4 Have project accountabilities and
responsibilities been clearly defined?
Yes, all the responsibilities of
project been clearly
determined.
Yang, Y., 2020, June. Research on the Network Information Construction of the Whole
Process Tracking Audit of University Construction Project. In Journal of Physics:
Conference Series (Vol. 1574, No. 1, p. 012087). IOP Publishing.
3B. Assess a finished product against quality standard and update quality register.
Use the template provided on Moodle called “Quality Register Template” to create your register.
Save your register as “Quality Register – Your Name”, with “Your Name” replaced with your first
and last names.
Ensure you submit your register as part of your assessment.
Answer in 80-160 words.
Bugarin, G., Rothschild, L., Bain, R. and Ricklefs, A., 2019. Beyond the Audit: Making
Efficiency Easy and Enticing by Addressing Project Procurement. Journal of Civil
Engineering and Architecture, 13, pp.283-292.
Qual
ity
ID
Product
Name
Quality
Criteria
Quali
ty
Meth
od
Prod
ucer
Reviewe
r/
Approve
r
Prod
uce
Date
Review
Date
Resu
lt
Quality
Record
Storage/Link

1 E-Health
System
(EHS)

Pr

Pr
Revie
w
Dani
elle
Rich
ard
Steve
Smith
12/0
4/20
10/05/20 E-
Heal
th
pro
mise
s to
impr
ove
the
quali
ty of
healt
hcar
e,
redu
ce
costs
and
help
to
foste
r
inde
pend
ent
livin
g.
3C. Provide an example where you found variance in defined quality and identify a corrective
action. You must present your investigation using a cause and effect diagram and explain what
remedial action you would take.
Answer in 40-80 words.
At the time of producing quality products, manager evaluate that the quality of material is less
effective as it creates negative impact over the final production of the products. Therefore, it is
significant for project manager to analyse the issues i.e. disconnection of system that arouse in
production activities. This can be beneficial in managing defects within the products that further
provide opportunity to customers in respect of fulfilling their expectations. Along with this,
manager also includes quality assurance tool like PDCA in which they focus on continuous
improvement within the process and product as well. Along with this, it also support in managing
issues and make proper connection in system to improve the overall performance of project
activities.
Chen, Q., Jiang, X. and Zhang, Y., 2019. The effects of audit quality disclosure on audit
effort and investment efficiency. The Accounting Review, 94(4), pp.189-214.wer here

3D. Produce a Lesson Learned Report of quality management issues that could be passed on to
the other projects. Issues could be related to quality definition and planning, quality assurance
throughout the project, and quality control processes applied to products of the project.
Document your report using the table below.
Answer in 80-160 words.
At the time managing quality there are various issues that faced by project manager. As the main
issue that company is face is disconnection in systems as it create various challenges in-front of
people in managing the information about the clients. In this, they focus on developing an effective
planning which includes all the necessary activities execute to completing the project in an
effective manner. Along with this, it is also crucial for project team to evaluate all the operational
activities as per continuous basis sin order to eliminate the issues in deliverables.
Rowe, S.F., 2020. Project management for small projects. Berrett-Koehler Publishers.
Project Code and Name:
Lesson Category / Sub-
Category:
Lesson of past projects

worked in this project
Proper sources include like staff members, user management
and project manager.
Positive lesson learned for
future projects
 The material quality was good that assist in managing
customer’s expectation.
 Need to improve communication between team
members
Negative lesson learned for
future projects  Poor leadership and line management
3E. Review your original Quality Management Plan and update according to any issues you
have encountered.
Save your revised plan as “Quality Management Plan Revised – Your Name”, with “Your Name”
replaced with your first and last names.
Ensure you submit your revised plan as part of your assessment.
Lock, D., 2020. Project management. Routledge.