CHC52015 Diploma: CHCDIV003 Manage and Promote Diversity Assignment

This document is a completed Recognition of Prior Learning (RPL) kit for the CHCDIV003 unit, "Manage and Promote Diversity," within the CHC52015 Diploma of Community Services, produced by Inspire Education. The kit includes a cover sheet, candidate declaration, and a knowledge assessment section. The knowledge assessment covers a range of topics including the impact of cultural awareness, cultural safety, and cultural competence; definitions and concepts of diversity; benefits of workplace diversity; and the identification of barriers to inclusivity. It also includes the differentiation between direct and indirect discrimination, along with relevant examples. The document provides detailed answers to the assessment questions, demonstrating an understanding of diversity-related concepts in a community services context. The document is designed to aid students in completing their RPL assessment, offering a comprehensive overview of the unit's key learning outcomes. This document is available on Desklib, a platform providing past papers and solved assignments for students.

CHC52015 Diploma in
Community Services
Specialising in Case Management
Recognition of Prior Learning (RPL Kit)
CHCDIV003 – Manage and promote
diversity
ASESSMENT WORKBOOK
Assessment Workbook V1.1 Produced 29 August 2024
Copyright © 2017 Inspire Education Pty Ltd. All rights reserved. No part of this publication may be reproduced
or distributed in any form or by any means, or stored in a database or retrieval system other than pursuant to the
terms of the Copyright Act 1968 (Commonwealth), without the prior written permission of Inspire Education Pty
Ltd.

Version control & document history
Date Summary of modifications made Version
24 July 2017 Version 1 developed 1.0
22 September 2017 Edited based on copyedit 1.1
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TABLE OF CONTENTS
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TABLE OF CONTENTS.................................................................................. 3
RPL KIT COVER SHEET.............................................................................. 4
IMPORTANT! PLEASE READ..........................................................................5
CHCDIV003 – MANAGE AND PROMOTE DIVERSITY.......................................6
I. Knowledge Assessment................................................................................................................. 6
KNOWLEDGE ASSESSMENT..........................................................................7
Part 1: Manage and Promote Diversity.................................................................................................. 7
II. Workplace Evidence................................................................................................................... 20
III. Third Party Report & Supervisor Testimonial.......................................................................25
IV. Evidence Submission Guide Checklist...................................................................................36
RPL KIT CHECKLIST.................................................................................39
FEEDBACK...............................................................................................40
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RPL KIT COVER SHEET
COURSE CODE AND TITLE:
CHC52015
Diploma of Community Services specialising in
Case Management
UNIT OF COMPETENCY: CHCDIV003
Manage and promote diversity
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you agree
to the terms of the declaration sign and date in the space
provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have been
made aware of my rights and responsibilities as an assessment
candidate, and choose to be assessed at this time.
 I am aware that there is a limit to the number of submissions that
I can make for each assessment, and I am submitting all
documents required to complete this assessment kit.
 I have organised and named the files I am submitting according
to the instructions provided and I am aware that my assessor will
not assess work that cannot be clearly identified and may request
the work be resubmitted according to the correct process.
 This work is my own and contains no material written by another
person except where due reference is made. I am aware that a
false declaration may lead to the withdrawal of a qualification or
statement of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my performance or
observable skills (where applicable). I give my consent to contact
these parties for verification purposes.
Name : Signature: Date:
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IMPORTANT! PLEASE READ
Before proceeding with the RPL assessments included in this kit, ensure that you:
Have spoken to your Assessor through initial consultation.
Have been provided feedback from your Assessor that you are eligible
for Recognition of Prior Learning for the following unit of
competency:
 CHCDIV003 – Manage and promote diversity
Have submitted the Authority to Release Information duly
completed and signed by your workplace supervisor/ representative
to your assessor.
Important: If you have not completed any of the above, contact your
Assessor now for further guidance on how to proceed with your
application for Recognition of Prior Learning (RPL) Kit.
IMPORTANT: If you have already completed the unit CHCDIV003 –
Manage and promote diversity, through a registered training
organisation – please upload a certified copy of the statement of
attainment for this unit / copy of qualification which includes this unit.
The code and name of the unit must exactly match the one named
above – if it does not, please proceed with completion of this booklet or
contact the trainer/assessor for further advice.
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CHCDIV003 – MANAGE AND PROMOTE DIVERSITY
I. Knowledge Assessment
The questions in this part of the booklet cover the generic underpinning
knowledge in the following relevant unit of competency:
CHCDIV003– Manage and promote diversity
You must answer all questions using your own words. Some questions
cover processes you would have likely encountered in your previous or current
workplace. Ideally, you should be able to answer these questions based on the
processes in place at the workplace.
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KNOWLEDGE ASSESSMENT
Part 1: Manage and Promote Diversity
1. Which three (3) statements below are true about the impact of cultural
awareness, cultural safety, and cultural competence on leadership and
management practice?

a. Cultural awareness enables the use of effective communication
with the team by being sensitive to the similarities and
differences that exist between two different cultures.

b. Culturally competent leaders and managers are prepared to
guard against accepting their own behaviours, beliefs, and
actions as the norm.
c. Leaders and managers must be trained to be experts in every
culture to be culturally aware, competent, and sensitive.
d. Making assumptions about cultural influences and applying
generalisation to individuals can increase knowledge and
understanding of a member’s cultural background.

e. Working from the cultural perspective of the other person, and
not from one’s own perspective involves recognising, respecting
and nurturing the unique cultural identity of a person, and safely
meeting their needs, expectations and rights.
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2. Select three (3) statements that best describe diversity.
a. Diversity is a state of being valued, respected, and supported.
b. Diversity is about ethnic food celebrations and ethnic holidays.
 c. Diversity is the difference in the values and practices associated with
groups of people from specific backgrounds.

d. Diversity means respect for, and appreciation of, differences in
ethnicity, gender, age, national origin, disability, sexual orientation,
and religion.
 e. Diversity means understanding that each individual is unique and
recognizing our individual differences.
3. Which five (5) concepts below are related to diversity?
a. Employment status
 b. Ethnicity
 c. Gender
 d. Languages
 e. Learning styles
 f. Spiritual belief
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4. Match the following areas of diversity to their characteristics. Write the letter of
your answer in the spaces provided.
a) Culture
b) Disability
c) Ethnicity
d) Gender
e) Generational
f) Race
g) Religious or spiritual beliefs
h) Sexual identity
i) Sexual orientation
a i. A learned and shared set of values, symbols, way of life in a
society.
c ii. Belongingness to a social group that has a common cultural
tradition.
f iii. Used to define a group of people according to their common
physical characteristics.
e iv. This is characterised by a group of people composed of individuals
from different age groups.
b
v. Refers to a person’s total or partial loss of bodily or mental
functions, body parts, or an illness or disorder affecting a person’s
functions.
h vi. It is how the person sees oneself as either male or female, and
how one’s self is presented to others.
i vii. Refers to the person’s identity in terms of emotional or physical
attraction based on their gender.
d viii. The social identity of being male or female.
g ix. The practice of a person’s faith that has impact on one’s values or
way of life.
5. Select four (4) statements which correctly describe the benefits of workplace
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diversity.
  Access to a broader range of ideas and approaches
  Better relationships with clients and stakeholders
  Creation of a harmonious and supportive work environment
  Improved client service through greater understanding of clients’
diversity and needs
 Resistance to the changing social and cultural makeup of the
workplace
-
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6. The following are terms relating to diversity in terms of sexual orientation and
sexual identity. Match each term with its correct definition by writing the letter of
your answer in the spaces provided.
a) Bisexual
b) Gay
c) Heterosexual
d) Intersex
e) Lesbian
f) Transgender
Mapping: CHCDIV003 KE3.4 (p), KE3.5, KE3.7 (p)- Cluster 2 Q6
C i. Person who is emotionally or physically attracted to the opposite
sex or gender.
F ii. Person who identifies to a gender that is different from their current
anatomy.
B iii. Person, usually male, who is emotionally or physically attracted to
people of the same gender.
A iv. Person who is emotionally or physically attracted to both male and
female.
E v. A female who is emotionally or physically attracted to other females.
D vi. Refers to people who are born with genetic, hormonal or physical
sex characteristics that are not typically male or female.
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7. List six (6) barriers to inclusivity in the workplace.
Communication barrier.
Lack of a common language may lead to miscommunication (Moron & Mujtaba,
2018). It is impossible to avoid miscommunication within teams consisting of members with
varying backgrounds. This challenge inclusivity of individuals from different ethnic groups.
Resistance to change
Diversity means that organization norms will be altered and not many organizations
are ready for this (Kirton & Green, 2015). Resistance leads to forcing the minorities to bear
the burden of changing their ways to fit in the already existing culture. This makes it a waste
to welcome new perspectives in an organization at the first place.
Perceived underperformance by some groups.
Some groups of people are perceived to be more performing than others while in the real
sense the performance level should be determined at an individual level (Kaye, Jans, & Jones,
2011). The perceived underperformance of some discourages inclusion of all groups
Bullying in the workplace.
The minority group is likely to be subjected to bullying in the workplace. Bullies usually
target out-group members who do not have strong allies. This discourages adoption of
inclusivity in the workplace.
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