Assessment Report: BSB51918 Diploma of Leadership and Management

This report is a practical assessment of a student's understanding of leading and managing team effectiveness, specifically within a workplace scenario. It begins with a formal email notification to a Communication Officer regarding a meeting about behavioral issues. The report includes a transcript of the meeting between the General Manager and the Communication Officer, where concerns about the officer's performance and conduct are addressed. The General Manager expresses dissatisfaction with the officer's behavior, highlighting its negative impact on team morale and overall performance. The officer acknowledges the issues and commits to improving their conduct and performance. The report concludes with a follow-up email summarizing the meeting's outcomes and reinforcing the expectations for improved behavior and contributions to the team's success. This assignment demonstrates the student's ability to analyze workplace communication, identify performance issues, and propose corrective actions through formal documentation.

Running Head: LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and Manage Team Effectiveness
Name of the Student:
Name of the University:
Author Note:

1LEAD AND MANAGE TEAM EFFECTIVENESS
E-mail to Communication Officer
To,
Jackie
Communication Officer,
Football South East Coast,
New South Wales.
Subject: Meeting regarding Behaviour
Dear Jackie,
This is to notify you that you need to attend a meeting regarding the recent
behavioural change. The meeting will be held on 29th February 2020 at 1500 hours at my
office. This is important for your performance as well as for the well being of the club.
Hope that you will attend the meeting so that you can change your behaviour and can
concentrate on the work for the benefit of the club and also to take up the responsibility that
is provided to you.
Thanking you,
Regards,
The General Manager
(Football South East Coast)
Meeting with Communication Officer
General Manager: Good afternoon! Jackie.

2LEAD AND MANAGE TEAM EFFECTIVENESS
Jackie: Good afternoon! Sir.
General Manager: I hope you have understood why you are here?
Jackie: Yes.
General Manager: We have received a complaint regarding the change in your behaviour
that you are too busy with your calls that you are reluctant to do the job that has been
assigned to you. This type of action won’t be acceptable from our end as people will get
demotivated with this type of behaviour of yours.
General Manager: This type of behaviour might affect your career as well as your
performance will be deteriorated in the process. We are looking for the employee who will do
their job sincerely.
General Manager: This behaviour will degrade your performance along with the others who
are working with you. So, you need to take care of this type of action so that the club can be
benefitted in the process and help the club to become the number one in the market.
Jackie: I have understood the problem that the company is facing and I am very embarrassed
about my behaviour in recent time. I will try to change my practice so that I can contribute to
the club and can help the club to achieve success in the process.
General Manager: This type of behaviour is unacceptable in the club. Hope that you will
rectify your practice and help the club to expand in the country and to become number one in
the market.
Jackie: I will do my best to keep up my performance in the club and assist them in achieving
the success in the process.
General Manager: You may leave now. Thank you.

3LEAD AND MANAGE TEAM EFFECTIVENESS
Jackie: Thank you and sorry for my misbehaviour.
E-mail to Communication Officer
To,
Jackie
Communication Officer,
Football South East Coast,
New South Wales.
Subject: Behavioural Issues
Dear Jackie,
This to notify you regarding the behavioural issues that have been displayed by you in
recent time. We have received a complaint regarding the irresponsibility that you have
showcased and for this reason, a meeting was held between you and general manager on 29th
February 2020 at 1500 hours at the manager’s office.
In the meeting, the following issue was brought under your notice and you have
agreed to change the behaviour and will work sincerely so that the club can be benefitted as
well as the other can be motivated at the same time.
Hope, you will look into the matter and will try to rectify the behaviour that you have
showcased in the recent past. You have also agreed with the same and conveyed that you will
upgrade your performance in the club. This will help not only you but also the fellow
employees as well as the club to achieve the success that the club is intending in the process.
Kindly, look into the matter and help the other employee and club to achieve the set
goals and target shortly.

4LEAD AND MANAGE TEAM EFFECTIVENESS
Thanking you,
Regards,
The Manager
(Football South East Coast)