BSBTWK502 Manage Team Effectiveness: A Report on Mustang Sally

This report addresses team effectiveness within the context of the Mustang Sally Steakhouse case study. It covers team purpose, roles, responsibilities, and expected outcomes, aligning them with organizational and task objectives. Key performance indicators (KPIs) are identified to measure progress. The report details strategies for supporting team members, facilitating their input into planning and decision-making, and promoting accountability. It also outlines feedback mechanisms and processes for addressing issues and concerns raised by team members. The project progress report highlights team activities, work performance, and encountered problems, along with strategies to encourage team participation and resolve performance issues. Communication processes and grievance machinery are also discussed to ensure effective stakeholder engagement. Desklib provides similar solved assignments and past papers for students.

MANAGE TEAM
EFFECTIVENESS

Table of Contents
1. Team performance plan
2. Project progress report

Team Performance Plan
Team purpose, roles, and
responsibilities according to
organisational and task
objectives
The purpose of team is to serve quality food at great value along
with customer satisfaction which is their initial priority. In order
to achieve this, the role of team members is to work in
collaborative manner towards this specific goal in order to
achieve the target of the organization. As per the organizational
and task objectives the responsibility of team members are
prepare 100 items daily that are full of flavor and come from
diversified cuisines.
Expected outcomes With the help of Mustang sally steakhouse business plan, the
establishment will able to keep food cost under 30% of revenue
and growing one new restaurant per year for the first three
years of operation. The employees labor costs between 10-15%
of revenue. apart from this enhance sales along with maintain
strict control over costs and operations by hiring and managing
partners.
Key performance indicators
(KPIs)
As per the pre-defined objectives of the plan, it has been
identified that the key performance indicators for the business
plan is to manage all the tasks in a manner which will able to
help in order to achieve the set objectives within the business
environment and helps the establishment to take competitive
advantages along with expansion of business.
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Goals for work team Goals for work team is to achieve the set objectives within the
pre-determined time frame along with become one of the
striving and leading buffet restaurant in the local market place
of UK.
Strategies to support team
members in meeting
expected performance
outcomes
By encouraging each and every team member in order to
achieve their target so that the business plan also able to
succeed into every context. be committed to team success and
help them grow, create team vision, focus over relationships
with team members, always available for help and let the team
grow independently.
Strategies for facilitating
team member input into
planning, decision making
and operational aspects of
team tasks
In order to collect the inputs and feedbacks from the team
members, the project manager will utilize suggestion box
according to which gathering and collection of good and
appropriate idea occurs. Another strategy is to adopt employee
survey method through which open communication persists
among team members.
Policies and procedures for
promoting team member
accountability for personal
work and team tasks
With the help of recognizing mistakes and openly discuss them
with the candidate will help them to not repeat them again in
future terms are enough to complete the task or project in
efficient manner. Involve all the team members into goal setting
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procedure, make clear expectations and share with the team
members, ensure required important resources and provide
appropriate feedback at effective time duration may help the
business plan to be completed in most fruitful manner.
Feedback to team members
on team effort and
contributions
There are various ways in which feedback to each team member
will be given which includes be specific about identification of
issues and problems, talk about the situation and reason of
mistakes happen, praise team members where it is required,
become direct but in informal and polite manner, become
sincere while giving feedbacks and make timely actions are
greatly helpful in providing appropriate feedbacks to team
members of the business plan.
Processes for identifying
and addressing issues,
concerns and problems
identified by team
members
With the help of identification of past mistakes, taking note of
employee absence, evaluation of employee engagement, make
punctuality become the foremost priority and help the team
members in order to find out high performing employees.
Project Progress Report
Team activities  Preparation of 100 items daily that are full of flavor and
comes from diversified range of cuisines all across the
world.
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 Keeping food costing under 30% revenue.
 Enhanced sales volume by 4-5 million dollar per year.
 Maintain strict control over costs and operations while
preparing food items.
Work performance problems
encountered
While working for the completion of the business plan there are
certain problems that has been encountered such as
inappropriate behavior as lot of members are involved in
completion of one task. Apart from this resistance to change
also become one of the major problem that might be identified.
Strategies to encourage team
members to participate in and to
take responsibility for team
activities
 Share particular vision
 Involve each team member into goal setting and plan
activities
 Let them choose the right approach for themselves
 Demonstrate the standards of restaurant in advance
 Encourage ownership in team’s work
 Expect them to make their own decisions and respect
them as well
 Give team members a place to share relevant
information
 Be reliable and reward responsibilities
Strategies to support the team in
identifying and resolving work
performance problems
In order to resolve team performance issues and challenges in
most efficient manner, initially the manager will understand the
cause of the problems and devise an alternate plan in order to
solve such kind of issues. Do not bias under such circumstances
and support the correct candidate.
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Ways to promote work team
collaboration through individual
behavior
 Create an environment of openness
 creation of judgement free ideas
 encourage collaboration across departments
 lead from top down structure
 offer positivity and rewards
 have appropriate technological advancements.
Communication processes used
with relevant stakeholders
The stakeholders will be communicated with the help of sharing
information with power point presentations, email, letters or
any kind of mind mapping software that provides online
solutions to communicate easily.
Communication strategies to
communicate information from
line management to the team
Team, members will be communicated with the help of verbal
and non-verbal; communication with the help of face to face
conversations, meetings, one on one discussions, email,
messages, letters, etc.
Procedures followed to
communicate and follow-up
unresolved issues, concerns and
problems raised by team
members with line management
 Listen all the issues and comments appropriately
 uncategorized the problems
 watch for organizational implications
 took completely fresh perspective
Grievance machinery used to
address unresolved issues,
concerns and problems raised by
stakeholders
The role of operational level grievance mechanism is to to raise
concerns about any impact faced by stakeholders they believe
the business of Mustang Sally Steakhouse has had over them.
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