Manage Personal Work Priorities and PD: CoffeeVille Report

This report is a comprehensive analysis of managing personal work priorities and personal development, using CoffeeVille restaurant as a case study. The report is divided into two parts: the first part focuses on knowledge evidence, covering topics such as learning styles, work-life balance, work methods, personal development plan elements, goal setting techniques, time management principles, performance management steps, feedback methods, self-awareness techniques, and the Big Five personality traits model. The second part presents a personal development portfolio, including job duties and tasks identification, a personal work planning schedule, alignment of personal work schedule with organizational goals, contingency work planning, prioritization of unexpected work demands, maintenance of work-life balance, and a personal development plan with goals and action plans, and seeking feedback. The report aims to provide practical strategies for enhancing skills, maintaining a healthy work-life balance, and achieving professional competence.

Manage Personal Work
Priorities and PD

Table of Contents
INTRODUCTION...........................................................................................................................4
PART A...........................................................................................................................................4
1) Three learning styles and how they relate to individual learners.......................................4
2) Work life balance and four methods of achieving a healthy work-life balance.................4
3) Two work methods and practices that can improve personal performance and competency.5
4) Four essential elements of a personal development plan tool............................................5
5) Two techniques in relation to personal goal setting...........................................................5
6) Two basic principles of time management........................................................................5
7) Discuss steps in performance management and key performance indicators (KPI)..........5
8) Four methods or ways you can gather feedback on your own performance......................6
9) Self-awareness and four techniques that you can use to achieve self-awareness..............6
10) Big Five personality traits model and explain your own personality traits......................6
PART B............................................................................................................................................7
TASK 1...................................................................................................................................7
a) Identification of Job duties and tasks.................................................................................7
b) Personal Work Planning Schedule ....................................................................................7
c) Review and alignment of personal work schedule with organisational plans and goals. . .7
d) Contingency work planning schedule for varying work conditions..................................8
TASK 2...................................................................................................................................9
a) Prioritisation of unexpected work demands.......................................................................9
c) Facilitation of unexpected work demands within the workplace.......................................9
TASK 3.................................................................................................................................11
a) Maintain work-life balance..............................................................................................11
b) Identifying and Managing Personal Work Related Stressors..........................................11
TASK 4.................................................................................................................................12
a) Personal Development Plan..............................................................................................12
b) Goals Action Plan............................................................................................................13

c) Seek feedback to improve competence............................................................................13
d) Use opportunities to develop competence.......................................................................14
TASK 5.................................................................................................................................14
c) Brief on the industry related news/update and discuss how it relates to you...................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
It is very important for organisation to manage their work in business in order to achieve
goal and objectives (Wardrop and et. al., 2016). Each and every work should be managed in
proper manner so that better results can be achieved. While managing work, problems may arise
which can be improved through personal development. The individual has to prepare various
work for organisational and self goal. The assignment is divided into two parts where first is
based on knowledge evidence and second on personal development portfolio. This report is
prepared on basis of CoffeeVille restaurant which provided various products and services. The
assignment covers personal work goals, meeting own work priorities, maintaining work life
balance, professional competence and participating in network.
PART A
1) Three learning styles and how they relate to individual learners
Learning Style Explanation How does it relate to a learner?
Visual This learning is done through
writing and reading tasks.
Learner can relate it through charts,
graphs and others.
Auditory The learning is done by
themselves and move lips and
read out loud.
Learner learn through writing and
reading tasks.
Kinesthetic This learning is done through
moving and touching things.
They learn by drawing pictures,
decoding and others.
2) Work life balance and four methods of achieving a healthy work-life balance
Work life balance means balance among personal life and individual's work (Rafferty,
2013). It is described as balance between individual needs between time allocated to work and
personal aspect of life. The four methods of achieving healthy work life balance are:
 Job sharing
 Flexible working hours
 Deferring Salary
 Part time Work

3) Two work methods and practices that can improve personal performance and competency
The two work methods and practices that can improve personal and competency are as
follows:
On the job Training- The employees working in organisation should be provided with
training for improving themselves (Pina and et. al., 2017).
Classroom Training- In this training, case study session is conducted in order to
improve performance and competency of individuals.
4) Four essential elements of a personal development plan tool
The four essential elements of a personal development plan tool are as follows:
Self Discovery- It means to understand in depth about own needs, purpose, character.
Development Plan- This means turning dreams into action plan for better life.
Evaluation- This is the process of reviewing actual results and comparing against
development plan.
Continuous Development- The development should be done on continuous basis so that
goal of life can be achieved.
5) Two techniques in relation to personal goal setting
The two techniques in relation to personal goal setting are:
Prioritising Goals- The goal should be made on basis of priority so that better results can
be achieved.
SMART Objectives- The objectives should be specific measurable attainable realistic
and targeted.
6) Two basic principles of time management
The two basic principles of time management are:
Setting Started- It is important to set time for each and every work.
Making Time Count- In this technique, individual should manage in relation to time.
7) Discuss steps in performance management and key performance indicators (KPI)
The steps in performance management are as follows:
 Evaluating current performance appraisal process
 Identification of organisational goals
 Setting performance expectations

 Monitoring and developing performance throughout year and one to one feedback
 Evaluating performance
 Setting new performance expectations for next year
Key Performance Indicator (KPI) is defined as measurable value which demonstrates
how effectively company is achieving business objectives (Perry, Hunter and Currall, 2016). For
example, if KPI is not communicated with employees then it is useless.
8) Four methods or ways you can gather feedback on your own performance
The four methods which can helps in gathering feedback of own performance are as
follows:
 Ditch suggestion box
 Asking insightful questions
 Assigning feedback coaches
 Follow up with employees
9) Self-awareness and four techniques that you can use to achieve self-awareness
Self awareness is defined as capacity for introspection and ability for recognising oneself
as individual which is separate from environment and other individuals (Montecinos and et. al.,
2014). This helps in knowing and understand own feeling, desires, motives and characters.
The four techniques which can be used to achieve self awareness are as follows:
 Personality Tests
 Asking questions to oneself
 Meditation
 Feedback from others
10) Big Five personality traits model and explain your own personality traits
Big five personality traits has following five elements such as:
Openness- It means to be insight and imagination about things. As I possess high
openness where I am very creative and open to new things.
Conscientiousness- It is defined as high level of control, thoughtfulness, goal directed
behaviours. Sometime, I carry low conscientiousness where I don't like things and schedules.
Extraversion- It is characterised by social-ability, assertiveness and emotional
expressiveness. I like to interact with people and enjoy meeting new one.

Agreeableness- This traits includes affection, trust, kindness and others. I carry high
agreeable as I care about others and enjoy helping others.
Neuroticism- It is characterised by moodiness, sadness and emotional instability. I have
low neuroticism as I am very moody and does not worry about things.
PART B
TASK 1
a) Identification of Job duties and tasks
Number Description of the duty or task
1 Studying recipes
2 Setting up menus
3 Preparing high quality dishes
4 Assigning work to others
5 Maintenance of hygiene
6 Managing day to day operations
7 Hiring of new staffs
8 Ensuring all areas to be clean and tidy
b) Personal Work Planning Schedule
WEEKLY PERSONAL WORK SCHEDULE
Your role duties/tasks Time
required
Frequency of the work Priority
Preparing high quality
dishes for consumers
2 Hours Daily Important
Ensuring all areas to be
clean and tidy
3 Hours Weekly Very important
c) Review and alignment of personal work schedule with organisational plans and goals
Organisation’s Operational
Goals
Alignment of personal work goals to organisational goals
To position CoffeeVille as a
provider of a superior coffee
experience and supplier of
gourmet food in the CBD.
My personal goal is to make this CoffeeVille as
renowned coffee cafe in respective place where
organisation goal is to sell coffee of respective cafe in
different places of world. Both goal should be focused
and achieve maximum gain.
Increase foot traffic from 250 My personal goal is to increase number of footfall from

to 300 customers per day. 250 to 300 per day whereas organisation goal is to earn
maximum profits and gains. Here, organisational goal can
be achieved through individual goals.
Establish good will within our
target market so that at least
7of 10 people within area (500
metres) rate our company as
socially and environmentally
responsible.
My goal is to make cafe environment friendly and good
by providing high quality products to consumers.
Similarly, organisational goal is to attract large number of
people to come to cafe for availing facilities and services.
Both goal has to be merged and work together for better
results.
Efficiency in serving. Waiting
time of maximum 5 minutes.
My goal is to provide high quality goods and services to
consumers. Similarly, organisation goal is maximizing
profits and sales. This can be done by taking some
waiting time while preparing foods.
Minimum 10% increase in
gross revenue.
Both goal is to increase gross revenues of business in
short period time by providing high quality products and
services.
Source and use ethically
produced and environmentally
friendly food, beverages and
packaging.
The personal and organisational goal is to produce high
quality products by providing friendly food, beverages
and doing attracting packaging.
Staff members are happy and
motivated in their work.
The main goal of both is to make staff happy and
motivated towards work.
d) Contingency work planning schedule for varying work conditions
Risk or Contingency Areas Variation and Contingency plan
Emergency of quick food
delivery-customer demand the
delivery of food very quickly.
In that aspect by appointing one more person from the
other department that helps to deliver quick services in
positive manner.
The another area of contingency
that food deliver is wrong that
consumers demand other food.
For that restaurant plan and give right kind of food by
replacing the with the existing food so that disputes
should be eliminated in positive manner.
Due to suddenly lot of customer’s
comes in restaurant and demand
food and reshuffle all the
For that restaurant owner communicate with
consumers that it takes time to prepare and serve to
you so that they not get angry and remain calm.

activities.
The another kind of contingency
that in restaurant lot of houseflies
and bugs enter and it creates lot of
chaos.
For that owner have to collect their staff members and
put all efforts to get rid from that problem and give
suggestions to consumers to get out of restaurant for
some time.
TASK 2
a) Prioritisation of unexpected work demands
Identified Change requirements
(as identified in previous task)
Category Priority Number
allocated
Demand of food and services a lot in the
peak time of restaurant such as
interaction of consumers and rising
demand.
Important and urgent 1
Due to change in the demand of
particular food that not available in the
restaurant.
Important but not urgent; 3
Customer services provide healthy and
safe food products that are very much
important for consumers.
Important and urgent 2
Provide foods and services all time as
the opening time to closing time of
restaurant.
Important and urgent 4
Deliver right order as the consumer
demanded.
Important but not urgent 5
Dress code of employees Important but not urgent 6
b. Management of unexpected work demands using technology

c) Facilitation of unexpected work demands within the workplace
Coffeeville
04/09/2019
Subject: Unexpected work demand.
To:
Dear Team,
Here it is informed to you all due to the fair conducted in nearby city in upcoming days so it is
expected that demands of consumers in our restaurant will by rising. To compensate demand of
consumers it has been urged to give your extra time for serving the consumers for that per hour
you should be paid extra. So please corporate with us and give delighted experience to
consumers.
Tom
Deputy manager

Barley
Jemmy
Little
Announcements on Facilitation plans
 Due to the fair in near by city the demand of food will rise in upcoming days for that
employees have to pay their extra time.
 Dress code for employees should be fixed and they have to take care about the hygiene
at workplace.
 Education to best serve the customers should be delivered to employees so that delighted
experience should be given to them for that training and development should be
provided.
Feedback from team
For the suddenly change in the demand organizations have to give proper instructions to their
employees and extra wage rate also be fixed so that employees happily give their contribution.
To give their extra time they have to unite their goals and objectives so that they serve in best
manner. Further dress code should be fixed in which consent of all the employees is very much
potential with other necessary instructions should be given to remain always competitive.
Summary of the plan
So for that it has been concluded that employees with the consent ready to give their extra time
to serve the consumers with they have to come in new dress code that give uniformity at work
place with new employees now get education to presentable in front of consumers so that they
get desirable outcomes.
TASK 3
a) Maintain work-life balance
Organisation Link to information Description of information type
Mental health at the workplace
that is full package to provide
mental health services at the
workplace in the Australia. In
This information is very much
important for an organizations and
individual to get important kinds
of insights and information to

their services includes the give
mental relaxedness and
operations with techniques to
remain always healthy at work
place.
remain always relevant in
marketplace. This information
proved beneficial to get desirable
outcomes.
Reach out is an kind of online
youth mental health and well
being service provider that
helps to Australians in giving
important information, support
and tools and stories to get
motivation.
It is very much important for an
individual to get important kind of
insights and information to remain
always motivated at the workplace
to give one of best efforts.
There are various kinds of tools
that helps to overcome from the
problem of stress such as give
time for yoga, give time in
interest work activities and Play
games.
That kind of information is useful
to remain always motivated at the
work place by deliver right kind of
knowledge and information to
remain always competitive in the
marketplace.
b) Identifying and Managing Personal Work Related Stressors
In an organizations various kinds of work related stresses an individual faces that hinders
their self interest in giving their best such as not completing their target, not able to give their
best and not happy with their colleagues that create the atmosphere of distress and bullying at
the workplace are the major reason behind the stress at the workplace. For that management
have to put their efforts to find out the major reason of stress at work place then give proper
measures to them so that they feel motivated and satisfied while giving their services in positive
manner. For that organizations have to raise awareness by providing best practices to manage
and accord with the work related stress in giving their best for employees. By measuring and
evaluating the gaps in managing skills and knowledge that one of major reason behind the stress
at workplace. To deliver the priorities and distribute roles and responsibilities to employees so
that they can give their best efforts in organizational development and enhancement.