This report provides a comprehensive analysis of the management accounting practices of Harriot Hotels, a global player in the hospitality industry, focusing on the impact of the COVID-19 pandemic. The report begins with an introduction to management accounting and its role in identifying and controlling costs. It then provides a brief overview of Harriot Hotels, its expansion strategy, and the challenges posed by the pandemic. The core of the report classifies costs into fixed, variable, and semi-variable categories, providing examples relevant to the hotel's operations, such as interest on loans, advertising costs, housekeeping supplies, and customer discounts. A critical analysis is conducted using the PER (Point, Explain, Relate) methodology, evaluating the performance of key cost areas. The analysis includes the relationship of advertising costs, housekeeping supplies, customer discounts, and stationeries to the revenue. The report concludes with recommendations for Harriot Hotels to adapt to the post-COVID environment, including adjustments to advertising spending, housekeeping supplies, and customer discount strategies. It emphasizes the importance of a healthy and safe environment for customers to improve performance.
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