Management Principles and Practices Report: Hilton Hotel Analysis

This report provides a comprehensive analysis of management principles and practices, focusing on the hospitality industry, specifically the Hilton Hotel. It begins by defining management and comparing various management styles, including autocratic, democratic, and laissez-faire, discussing their merits and demerits. The report then explores four key leadership characteristics, such as honesty, creativity, communication, and interpersonal skills. It explains the importance of communication in management, detailing different communication processes and barriers. Furthermore, the report examines organizational culture within Hilton, emphasizing its flexibility and adaptability. The second part of the report focuses on the development of managerial skills, including a SWOT analysis of personal managerial skills and an action plan for improvement. It addresses team motivation strategies and the role of managerial skills in career development. The report offers recommendations and justifications for management decisions, providing a detailed overview of the application of management principles in a real-world context.

Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Management and explaining different management style with its merit and demerits.........3
M1...............................................................................................................................................5
1.2 Four leadership characteristics..............................................................................................5
1.3 Meaning of Communication and its applied in management................................................5
1.4 Organizational Culture and hotel applied this in operations.................................................6
TASK 2............................................................................................................................................7
2.1 Presenting personal managerial skills...................................................................................7
2.2 SWOT analysis of personal managerial skill .......................................................................7
2.2 Action plan for improving managerial skill..........................................................................8
TASK 3............................................................................................................................................9
3.1 Presenting how to motivate a team if manager will not increase the payment.....................9
3.2 Recommendations and justifying management decisions.....................................................9
TASK 4............................................................................................................................................9
4.1 Presenting managerial and personal skill will support for career development....................9
4.2 Career developmental plan..................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management plays an important role in hospitality industry. The present report help to
understand the principle and practices of management which includes different management
style such as autocratic, democratic and laissez faire style. The report focus on the effectiveness
of management in Hilton. It is a leading hotel in UK which offer its best services to customers
with its effective management style. The report present four leadership characteristics that help
to lead a team in positive direction. It also explains the meaning of communication and its
process such as verbal, written and non- verbal with its barriers. The report also assess
managerial skills performance of management, leadership, interpersonal communication skills.
The report also analyses personal managerial using SWOT analysis. It also describe how to
motivate a team to achieve the goals and objectives if the company did not increase employee's
payment. It also help to understand how managerial and personal skills will support in career
development.
TASK 1
1.1 Management and explaining different management style with its merit and demerits
Management plays an important role in a every hospitality industry. It is a process
through which every action and activities in an organization will be controlled and help to
achieve all the desired goals and objectives (Management, 2018). Management have different
styles and principle which are discuss below:
Basic Autocratic style Democratic Style Laissez Faire Style
Definition It is a management
style that help to take
decision which control
all activity.
It is that style that help
to readjust the power
of authority between
management and
employees.
This is a style where
upper authority of
management gives
freedom to their
subordinate to act their
own and take decision.
Difference It help to take good
decision
This style help to
engaged their
employees in some
Through this style
employees take their
decision and act their

work in order to
achieve the targets.
own.
Similarities Help to motivate the
group members as
other styles do.
Increase the
motivation level of all
the employees
Help to enhance their
level of performance.
Advantages  It is mostly
used and
applied to the
wrong group.
 This style help
to take quick
decision
without
consulting with
other members.
 Helpful to take
decision in
small industry
even when
leadership is
lacking.
 Help to
develop plans
in order to
evaluate
employees
performance.
 Help to creates
a strong vision
or the future .
 Help to create
innovative and
motivating
environment
for the
employees.
 This style help
their
subordinate to
improve their
position in
office
environment.
Disadvantages  This style leads
to discourage
the input.
 Sometimes it
decrease the
morale of
group.
 This style did
not help to take
right decision
for a company.
 It is not
effective for
unskilled labor.
 It does not
provide any
support form
upper
authority.
 This style has
lack of
structure which
will lead to

loss of
accountability.
M1
Management style in hospitality industry plays an important role. This style help to take
better decision for a company and lead to reach the success level. These management style help
to motivate employees and take decision at their own.
1.2 Four leadership characteristics
 Honesty: it is the most important characteristics which every leader should possess. In
the context of Hilton, leaders do their work with honesty and always ready to support
their subordinates to resolve their problems. Honesty and integrity are the two important
ingredient that help to make a good leader (Radcliffe, McMullan, and Ramsden, 2018).
 Creativity Skills: A leader should have best creativity skill and innovative ideas in order
to achieve the targets. Creative thinking will always help to make a team best and
different from other. Leaders of Hilton have unique ideas and they turn the ideas into
reality.
 Communication Skills: A good communication skill is the another characteristics which
a leader should have. To lead a team in better way and positive direction, leader should
be a good communicator (Wulansari and Fernando, 2018). Leader of Hilton, have a
moderate communication skill which should be improve because it will not help for the
bright future of a company.
 Interpersonal skills: Leader of Hilton have good interpersonal skill which will help to
motivate others and try to reach the company into further level of success. For an
effective leader, they must have interpersonal skill so that they lead a team in positive
direction. This skill will help to inspire other as well as create good understanding
between each other.
1.3 Meaning of Communication and its applied in management
Communication is the basic thing which help to understand the views of sender. It is the
process of exchanging the information or convey messages through speaking, writing or using
any body languages. As Hilton, also uses many types of communication process which is
mention below:
Communication process Explanation and example

Verbal communication This form of communication is used by Hilton. Under this
process, manager of a company try to express their views
through face to face communication or telephone.
For example: During attending meeting, manager of Hilton
express or exchange whole information through face to face
discussion and try to let their subordinate understand about the
agenda of meeting.
Written Communication It is another form of communication which is also used by
Hilton. Written communication means exchange the views
using letter, e- mails or via other media.
For example: Manager of hotel uses this form of
communication, at the time of presenting short notice to their
employees through e- mails.
Non- Verbal communication This form of communication is also use by the company as
non- verbal form is help to communicate using body and sign
languages.
Example: In hotel premises, sign language is mostly used.
Posters are made which show the meaning of keep silence etc.
Explaining three barriers of effective communication
1) Lack of attention, interest, distraction is very basic mistake which an individual done.
2) Wrong usage of jargon.
3) Not able to see postures, gestures or non- verbal form will make communication less
effective.

1.4 Organizational Culture and hotel applied this in operations
There are many organizational culture but Hilton follow role culture because the manager
have highly controlled and the organization know their roles and responsibilities. This culture is
not flat culture but follow long chains of command.
The manager of Hilton applied this culture in his operations too. When the service
depending on demographics, the culture of Hilton is quite flexible that it adopts all the change
related to demographic change (Zhu, 2018). When new laws and order are passed by the
government, the organizational culture of Hilton accepts those changes and suddenly applied
those into their work environment. The hotel also manage changes in term of economy,
sometime hotel received good income and sometimes not which affect the working environment
of employees. The organizational culture of a company is too flexible that it accepts all the
sudden changes and applied those into the work place.
TASK 2
2.1 Presenting personal managerial skills
Being a manager, I have god managerial skill. I develop good plan for the effective
working of company. The best managerial skill which I possess is time management. Always try
to focus and complete my whole work with prescribed time. As a manager, it is necessary to
have proper time management which involve problem solving person. Being a manager, I try to
resolve all the problems of my subordinate and motivate them to achieve targets & goals of a
company.
Management skill:As a manager of Hilton, I always try to manage my work as per prescribed
time and having good decision ability which help to get success for the future of company. Being
a developing manager, I try to solve the problems of my sub ordinate and feel them comfortable
in the premises (Amin and Hasbullah, 2018).
Leadership Skill: being a manager, I must possess leadership skills which include motivating all
the employees which help to achieve the desired goal of a company. A good leadership skill
must be punctual and disciplined about their work.
Interpersonal Skill: I also have good interpersonal skill which help to let whole staff understand
each other. This skill help know each other personal as well as professionally.

Communication Skill: Communication is the best skill that manager must possess. I am a good
communicator which help to delivers the right message to whole staff without any disruption and
alteration (Hoberg, Kumar and Prabhala, 2017).
2.2 SWOT analysis of personal managerial skill
Being a developing manager, can analyses own personal managerial skill by conducting
SWOT analyses which is mention below:
Strength Weakness
 Time management
 strong project management skills
 ability to communicate others.
 Train new employees.
 Have good interpersonal skills
 leadership qualities.
 Good confidence.
 Inability to make decision.
 Sometime did not guide or direct sub
ordinate.
 Moderate communication skills
 due to poor decision result in internal
conflict between employees.
 Egotistic person.
Opportunities Threat
 Conducting seminars
 provide training sessions.
 Attending press conferences.
 Present myself as a good leader and
solve the problem of others.
 Not able to communicate whole
employees in a group.
 Great competition in am market will
lead to take bad decision.
 Lose of job.
2.2 Action plan for improving managerial skill
It is very necessary to improve above stated managerial skill but using the simple,
measurable, achievable, realistic and timely bounded (SMART) model will help to lead a team in
better way. The below mention table help to improve managerial skill:
Skills need to be develop Activities Time needed to develop skills
Moderate communication
skills
To enhance my
communication skill, I need to
attend different conferences.
2 week

Training session is the another
method to improve
communication skills. Through
presentations also can enhance
this skill.
Team building and decision
making skill
Being a good leader I need to
develop my decision making
skill which can be done by
follow the expert instruction
and take a role of team leader
in group activity which help to
enhance the level of leadership
qualities.
3 week
Critical thinking This skill can be develop by
reading case study and many
articles because this will help
to see insightedness.
2 week
The above activity can meet the smart criteria and this can be measure by taking feedback
from the employees whether the work done by a manager is fruitful or not. As this is the best
method which help to know and improve the weakness (Delis and Tsionas, 2017). Completing
whole objective or work in particular time period will also help to improve the qualities of
manager.
TASK 3
3.1 Presenting how to motivate a team if manager will not increase the payment
Offer opportunities for self- development: operations manager of Hilton hotel is
responsible to motivate their employees for achieving the goal and objective of the business. It
will help for improve their skills and increasing their working efficiency. It is related to the
providing various types of opportunities like allotted responsibilities which is helpful their
personnel growth (Ekpe, Mat and Adelaiye, 2017).

Effectively communication : It helps to build their relationship between among the employees.
Strong relations built from communication motivate whole staff to task with other people to
achieve a objective of the organization (Hoberg, Kumar, and Prabhala, 2017). It helps to
improving their skills and it is also helpful to share their ideas in front of seniors manager with
confidently. If manager of this hotel influencing their employees with effective
communication.
3.2 Recommendations and justifying management decisions
Manager of Hilton hotel is also responsible for make better decisions of motivating their
employees through effective communications. It is very helpful for achieve the goal and
objective of the businesses. it will help to maintain healthy environment in their workplace and
employees also share their views with motivation (Harris-Keith, 2015). Opportunities is also
very help to develop their knowledge and it will also be helpful for personnel growth.
Organization provide their worker effective training for improving their skills and increasing
their work efficiency.
Heisenberg's theory is very essential for motivating the employees. It show the two
factor such as high hygiene and high motivation second id high hygiene as well as low
motivation. This theory is show satisfactions and dissatisfaction level of employees. So this
company need to motivating their employees using this theory aspect. So they should create a
working environment where all worker are respected and management give a job security. It
will help to employees feel satisfied with their job. If Hilton and their management want best
performance to their staff so they need to motivating their tea (Delis, and Tsionas, 2017). These
two factor are help to motivating them and company achieve their goals and objectives of the
business. Team leader help improve their satisfies factors so they provide their employees
recognition and allot some responsibility will help in personnel growth as well their self
motivating. If they improving their hygiene factor so employees are automatically influences
with their working environment and they follow all rules and policies of the business.
TASK 4
4.1 Presenting managerial and personal skill will support for career development
Enclosed in PPT

4.2 Career developmental plan
Enclosed in PPT
CONCLUSION
By summing up above report it is concluded that manager plays an important role in
hospitality industry. From this report it is also concluded that good management help to take
decision for the betterment of a Hilton. This report help to understand the effectiveness of a
management style for Hilton and also present four basic characteristics of a leaders which
managers must possess. The report also present the role of communication in a company and its
different process with barriers. This report also help to review own potential as a prospective
manager by conducting SWOT analysis and how he help to reach the success of a company. It
also describe how a manager will motivate the team to achieve the goals if owner cannot increase
the payment and also justify the management decision. The report also help to explain own
managerial and personal skill plan that help to develop career.
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