Introduction to Management Report: Imperial Hotel Case Study

This report provides a comprehensive analysis of the management challenges faced by the Imperial Hotel, a 500-bedroom establishment in London. The primary focus is on addressing the issues of ineffective leadership, poor management practices, and high staff turnover, which are impacting guest satisfaction and operational efficiency. The report delves into the application of Henry Fayol's administrative theory, highlighting its 14 principles as a framework for improving management and employee performance. It explores various techniques for effective management, including staff training, relationship building, departmental collaboration, and incentive-based management. Furthermore, the report proposes solutions such as leading by example, reviewing monitoring procedures, and fostering cross-departmental collaboration to improve the hotel's performance and achieve its objectives. The conclusion emphasizes the importance of strong leadership, employee motivation, and the implementation of management theories to overcome the identified challenges.

Introduction to Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Problem 4 : Ineffective leadership and management by previous head of department and
supervisory staff including poor management and control procedures......................................1
Process of effective management ...............................................................................................3
Resolution of problem ................................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management refers to managing the resources of the firm in order to perform various
activities of the organisation. Management assist in formulating policies and making decisions to
achieve the objectives of the organisation. Management helps in communicating various goals
and objectives of firm in order to provide job responsibility to employees. Management helps in
setting goals and dividing the work and also motivate the employees to improve their
performance. The Imperial hotel will be included in this report which is situated in London and
have 500 bedrooms. It also has 3 bars and 4 restaurants and 12 conference room. It also has 6
head of department that consist of food and beverage, house keeping, Guest services , human
resource's and training etc. This study will include the problem relating to ineffective leadership
and management. Imperial hotel is having 450 staff in total and also have conference facilities
for 1000 people.
It will also include problem of poor monitoring and control. There are various problems
which Imperial hotel is facing which will include staff turnover poor management and
ineffective leadership, poor guest satisfaction and poor monitoring and controlling. This study
will include various solution for the problems which imperial hotel is facing to increase
customers for the hotel. This assignment will include management theory and its implication to
resolve the problems faced by imperial hotel. This study will help in achieving the objectives of
firm by solving the problems using management theory to manage the various operations of the
firm.
MAIN BODY
Problem 4 : Ineffective leadership and management by previous head of department and
supervisory staff including poor management and control procedures
Imperial hotel in order to solve the problem of poor management and staff turnover can
adopt the Administrative theory of Henry Fayol to manage the work and perform its function
effectively and efficiently (Anderson And et.al., 2018). It provided with 14 principles of
management which are as follows : Division of work : According to this principle of management work must be divided
according to the skills and knowledge of personnel to get effective results (14 Principles
of Management (Fayol), 2017). This principle of Henry fayol provide that every
employee are specialized in different areas and Specialization promotes efficiency of the

workforce and assist in increasing productivity of the firm. Specialization helps in
increasing their speed and accuracy.
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 Authority and Responsibility : Management in order to measure the performance of
employees and improve their performance have the authority to delegate responsibilities
to subordinates to provide them information about their work and to accomplish the
objectives of the organization. Discipline : It is important for the organization to have discipline in order to perform its
various activities smoothly. Employees have to obey the instructions provided by the
management and have good conduct and respectful interactions (Christopher, Laasch and
Roberts, 2016). Discipline enables to achieve the goals of the organization effectively and
efficiently. Unity of Command : According to this principle, employees must receive orders from
one manager and employee is answerable to that manager. This principle helps in
reducing confusion and also assist in identifying the mistakes easily. Unity of direction : This principle of Henry Fayol helps in providing direction to the
employees about the objectives of the firm to perform activities according to the goals. It
helps in monitoring the performance of the employees (Berg and et.al.,2015). Employees
of the organization work as a team to achieve the objectives of company. Subordination of individual interest : According to this principle the individual interest
must be Subordinate to the objectives of the organization to increase the profitability of
the firm which will be beneficial for the employees as well as company. Remuneration : This principle focuses on providing remuneration to the employees
which is sufficient and helps in motivating them to perform effectively and efficiently to
achieve the targeted goal of the organization. Remuneration can be in monetary form of
non – monetary form to encourage employees and to reduce the employee turnover. Degree of centralization : According to this principle , decision making authority is in
the hands of top management and sharing this authority with lower level management
will lead to decentralization. Scalar Chain : This principle provide that their must be clear line in the area of
authority which helps in contacting the superior in emergency situations (Tardieu, 2015). Order : According to this principle, every employee must be provided right place in an
organization for smooth functioning of the activities of business.
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 Equity : It provides that employees must be treated equally in the organization and must
be respected. Stability of tenure of personnel : this principle provide that employee must be provided
with job security this will help in reducing employee turnover and cost of recruiting and
hiring. Initiative : This principle provide that employees must be provided to express their ideas
and suggestion to improve the productivity and profitability of the firm (Albert and
Beatty, 2014).
 Esprit de corps : According to this principle of Henry Fayol the activities of the
organization must be integrated towards the single goal and objective and must perform
in a team with harmony and cooperation.
Process of effective management
Imperial hotel is the international 4 star hotels chains. They provide services international
business and tourists guest who have expected in terms of services standards. Recent time,
company faces many problems in their workplace. Such as poor guest satisfactions, high staff
turnover 80% of staff leave, ineffective leadership and management by past Head of Department,
poor monitoring and controlling of procedure, poor team work, poor operating and controlling
process in place with stock (Bolden, 2016).Company needs to effective management and solving
problems that is ineffective leadership and management by HOD's and supervisory staff
involving poor monitoring and controlling process of business. They are followed various
techniques for effective management of problem. Such as:
Giving training: Imperial hotel face many problems such as high turnover, ineffective
leadership and management, high staff turnover, poor team work in front office and back office
etc. So that, they are appointing consultant for solving these issues in the workplace. Therefore,
advisor is giving advices for giving the impressive training and development to leaders as well as
staff for appropriate monitoring and controlling of procedures in the hotel. So that, company
needs to solve problem of ineffective leadership and management and poor monitor and control
of process of their business. With the help of it, firm easily solve all problems in the business.
Building relationship: Hotel face many challenges that includes ineffective management
and leadership that effects on poor monitoring and controlling of business procedure. So that,
company give impressive training for building relationship with leaders and staff for solving this
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problem (McCaffery, 2018).By effective relationship, leaders and employees are working
together effectively. With the help of it, they monitor and control of all the procedure of business
in an effective manner.
Collaboration between departments: Ineffective collaboration among departments is
the reason that affects on poor leadership and management in the workplace. By this way,
Imperial hotel faces problem that is poor monitor and control on procedures of business. So that,
company needs to solve issues by increasing collaboration among departments in terms of
decrease stress, impressive communication between group members, providing benefits of
collaborative working as well as behaviour. By these ways, all the workers are easily and
effectively monitor and control on procedures of business.
Incentive supportive management: Imperial hotel make sure that managing and giving
effective incentives to support to leaders in the workplaces (Goetsch and Davis, 2014). With the
help of it, leaders are worked effectively such as providing training, giving guidance, effective
communication with team members. For solving problem, company needs to give appropriate
incentives according to performance in the organization.
Review of procedure: Imperial hotel face problem of poor monitoring and controlling on
procedures of company. Through this way, ineffective operations and functions in business that
negative impact on overall productivity of hotel. So that, company hire consultant for solving the
problem of ineffective leadership and management by HOD's and supervisory staff involving
poor monitoring and controlling of procedure of business. By IT support, company improve
managing and directing on process of the workplace.
Resolution of problem
Imperial hotel has followed different techniques and management theories for solving all
problems that has happened in the workplace. Problem involves ineffective leadership and
management and poor monitor and control of procedures of business. Techniques includes
giving training, collaboration between departments, building relationship, review of procedures
with IT support for solving the problem in the workplaces. By adopting all techniques, company
easily resolving issues such as increasing guest satisfaction, reducing staff turnover, effective
team work of front office and back office in the organizations. With the help of it, improving
performance and increasing productivity of business (Amanchukwu, Stanley and Ololube, 2015).
Effective leadership helps in better team work, training and development, improving
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performance, giving proper guidance as well as advices to team members that helps in
monitoring and controlling procedures of business.
For solving all problems, Imperial hotel appoint consultant in the workplace. So that,
advisor give various suggestion such as lead by example, review monitoring procedure, IT
support, incentives supportive management and devise cross department collaboration for
resolution of issues. Therefore, Imperial hotel can adopt these advices for problems resolution.
Firm also adopt administrative theory for impressive leadership and management by leaders and
staff in relation to monitor and control of process of company (Berg and et.al., 2015). Strong
leadership and management by staff and head of departments that helps in improving
productiveness and efficiency of Imperial hotel in hospitality industry.
Company also give appropriate incentives to support for leaders, so that they perform
their roles and duties effectively in terms of monitor and control of process as well as policies of
business. Effective leadership and management helps in improving work culture, execution and
values of organization. Imperial hotel make sure that strong relationship between leaders and
their team members, effective communication among them and personally connect with each
group members that helps in solving all problems (Bolden, 2016).For effective leadership, hotel
lead by example to leaders and giving the best training in the workplace. It is necessary to that
leaders must have self confidence and motivate for managing their team members in company.
With the help of it, they are properly directing the procedures of company.
Imperial hotel adopt administrative management theory for effective administration of
leadership and supervisory staff to monitor and control of procedure in the workplace. With the
help of it, they follow many principles that includes in this theory such as direction, equality,
discipline, authority and responsibility, division of work, order, subordination of individual
interest, remuneration, stability of tenure of personnel etc. for solving the problem of ineffective
management and poor monitor of procedures in the workplace (McCaffery, 2018). With the help
of it, they are giving equal treatment, division of work, self disciplines for effective team work.
Therefore, Imperial hotel must have adopted all techniques and theories for solving all problem
in the workplaces
CONCLUSION
From the above study it has been concluded about the management which is responsible
for managing the operations of organisation to achieve the targeted goals of organisation. This
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study has provided with the solution by applying henry Fayol management theory. Furthermore,
it has provided with solution which has helped in solving the problems faced by imperial hotel.
Moreover, this assignment has provided with Solutions for the problem such as providing
direction, solving the problem relating to employee turnover with the help of incentive
supportive management. Also, it has supported the imperial hotel to solve the problem of
ineffective leadership and management by adopting leadership quality to motivate the
employees. This assignment has provided with solution for reducing communication gap
between department by using devise cross- department collaboration. It has assisted the imperial
hotel to solve the problem and increase their customer by using the management theory and
reducing the staff turnover for sooth functioning of the firm.
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REFERENCES
Books and Journals
Anderson, D.R. And et.al., 2018. An Introduction to Management Science: Quantitative
Approach. Cengage learning.
Tardieu, P., 2015. Introduction to a Dental and Medical Inventory, Order and Traceability
Management Software. J Oral Hyg Health. 3(183). pp.2332-0702.
Albert, M. and Beatty, B.J., 2014. Flipping the classroom applications to curriculum redesign for
an introduction to management course: Impact on grades. Journal of Education for
Business. 89(8). pp.419-424.
Christopher, E., Laasch, O. and Roberts, J., 2016. New approaches to introduction to
management courses. Journal of Management Education. 40(3). pp.359-361.
Berg, D. and et.al.,2015. An introduction to Management of Technology pedagogy (andragogy).
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
McCaffery, P., 2018. The higher education manager's handbook: effective leadership and
management in universities and colleges. Routledge.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Amanchukwu, R. N., Stanley, G. J. and Ololube, N. P., 2015. A review of leadership theories,
principles and styles and their relevance to educational management. Management. 5(1).
pp.6-14.
ONLINE
14 Principles of Management (Fayol). 2017. [Online]. Available through
:<https://www.toolshero.com/management/14-principles-of-management/>
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