Imperial Hotel: Report on Management Theories and Procedures

This report provides a comprehensive analysis of the management issues at Imperial Hotel, a 4-star London-based international hotel chain. The study focuses on problems such as ineffective leadership, poor guest satisfaction, high staff turnover, and inefficient IT systems. It explores the application of management theories like Administrative Management Theory and Human Relation Management Theory to address these issues. The report details various procedures for effective management, including building relationships, leading by example, reviewing procedures, incentivizing supportive management, fostering collaboration, and improving performance. It also outlines techniques for problem resolution, such as appointing consultants and organizing events to enhance leadership skills and teamwork. The conclusion highlights the importance of effective leadership, teamwork, and the implementation of management theories and procedures to improve guest satisfaction, reduce staff turnover, and enhance the overall performance of the hotel. This report aims to provide valuable insights into how Imperial Hotel can overcome its challenges and achieve its objectives. The report also emphasizes the role of human relations in building a productive work environment.

Introduction to Management

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS OF THE INDIVIDUAL PROBLEM .........................................................................1
Management theory ....................................................................................................................2
Procedures for effective management.........................................................................................3
Resolution of problem ................................................................................................................4
CONCLUSION ...............................................................................................................................5
REFERENCES ...............................................................................................................................7

INTRODUCTION
Management is activity of acquiring person together to achieve coveted objectives
utilizing available resources effectively and expeditiously. It is also determined human activity
involve plan, to help production to multi-purpose result from system. This position opens
possibility to manage and pre-requisite to contribute to manage other. There are three concepts
such as work management, controlling of person and operation of organization. The aim of
management is to give customers for increasing profits(Combe, 2014). It involves different
action of setting policies and coordinating attempt of its workers to achieve its goals by
availability of different resources such as financial, natural, technological and human resources
in company. There are mainly five functions of management such as planning, organizing,
directing, controlling and staffing. This study is based Imperial hotel. It is well known
international brand of 4 star hotel chains. They provide services to international business and
tourists guest who have expected highly standards services. In this case study, company faces
problem of ineffective leadership and management by early head of department and supervisory
staff that involve poor monitoring and controlling of procedures. This report will analysis
management theory and procedure of effective management. It will also give suggestion for
resolution of problems in company.
ANALYSIS OF THE INDIVIDUAL PROBLEM
The Imperial hotel is well known London based international brand of 4 star hotel chains
which is situated in heart of London's West End. They mainly give services to international
business and tourist guest who have expected highly standards services. But in recent year,
organization faces many problems such as poor guest satisfaction, high staff turnover of 80% of
staff leaved hotel, high levels of sick leave and poor attendance by negative work culture, poor
team work in front office as well as back office, inefficient utilize of IT system, ineffective
leadership and management, poor monitoring and controlling procedures in company(Albert and
Beatty, 2014).
In this context, Imperial hotel take decisions in terms of solution of ineffective leadership
and management by past department head and supervisory that involving lack of monitoring and
controlling of process of company. There are many causes that happen in ineffective leadership
and management such as poor communication, lack of collaboration, failing of monitoring and
controlling for housekeeping, kitchens staff and reception of hotel. By all these problems,
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company face poor guest satisfaction, 80% of staff leave the company. This issue occurs by
ineffective leadership and management in hotel.
Management theory
Imperial hotel find the solution for solving ineffective leadership and management by
past head of department and supervisory staff in terms of poor control and monitor of procedures
in the workplace. Therefore, they are applied different management theories for solving this
problem for increasing guest and employees satisfaction in the workplace.
Administrative Management Theory: This theory is founded on the conception of
division that refers various actions to be worked for accomplishing communal goals of company.
They can be determined and categorised into various teams or divisions. Henri Fayol is giving
this theory who consider that more accent can be arranged human and behavioural elements as
well as company in the management(Akrani, 2011). The focus on rising skillfulness of
management that ultimately increasing standards of management then motion to level of
operation. By this, employees learn changes and implement in their daily activity. Hence, this
theory follow top-down concept. Henri Fayol give many principles of management such as
division of work, discipline, authority and responsibility, centralisation, order, equity etc. With
the help of it, hotel improve leadership and management by supervisory staff and HOD's (Head
of Department) in the workplace. Through it, firm also effective control and monitor procedures
by following all these principles such as proper division of work, learning of discipline, equally
treated to staff. So that, employees are helped to company for better controlling and monitoring
on procedure of business. This theory helps in improving functioning of management in the
company.
Human Relation Management Theory: This theory is studied impression desire to be
part of accessory team that assists growth and improvement. Human relationship management
includes relationship between productiveness and social factors. Productivity trusted on workers'
satisfaction in situation in work(Christopher, Laasch and Roberts, 2016).The potency of Imperial
hotel depends on quality of relations between to employees working in company. With the help
of it, firm determine inter-personal relations between employees at work. Good human relation
aids in accomplish higher motivation and production in the workplace. Through it, company
improve relation between leaders, managers and staff at work. Effective human relation helps in
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controlling and monitoring of procedure of company. With the help of it, organization improving
and rising productivity of labour as well as their motivation.
Both theories help to Imperial Hotel for solving ineffective leadership and management,
poor controlling and monitoring on procedure of business. Therefore, applying these theories,
company building human relation, increasing productivity and rising the level of management in
the workplace. With the help of it, firm easily improving control ability of leaders, manager and
staff for raising effectiveness of firm(Bogodistov and Botts, 2016). By these theories, firm
building strong collaboration and leadership for improving performance to leaders, managers as
well as staff in the workplace. Therefore, company requires following both theories to
management of people, resources and overall performance of the company.
Procedures for effective management
Imperial hotel follow different ways to manage and solve problem of ineffective
leadership of past HOD's and staff supervisory for control and monitor to procedure in the
workplace. Such as ways:
Building relationship: It is essential to build relationship with leaders and staff for
effective management of company. With the help of it, company improve, control and monitor of
procedure of company. Through this, firm easily solve problems such as reducing staff turnover,
poor guest satisfaction and other issues.
Lead by example: It is important to lead people by giving example for managing people
and overall company. With the help of it, leaders effective perform in terms of controlling and
monitoring of business(Bolden, 2016). By this, they are giving guidance and advices to their
subordinate for effective management of company.
Review of procedure: It is necessary to review of procedure by supporting of
information technology (IT) on daily basis for impressive management of company. IT helps to
control and monitor of procedure and policies of Imperial hotel. With the help of it, company
improving quality of product and services. So that, it assists in increasing poor satisfaction in the
hotel.
Incentivise Supportive management: It is essential to manage incentive system for
improving performance, behaviour and skills of leaders. This helps in effective controlling and
monitoring of procedure of company. Through it, leaders working impressively in terms of
control and monitor of process as well as policies of business.
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Collaboration between department: It is important to collaborate between department
for effective leadership and management of procedures of company. Therefore, firm use different
ways such as effective communication between team members, giving reward collaborate
behaviour, reducing stress and personal talking with people(Berger and Meng, eds., 2014).With
the help of it, company resolving conflicts between cross department in the Imperial hotel.
Help team member connect: Company needs to help for connecting of every team
members with each other. With the help of it, Imperial hotel improve leadership and
management for controlling and monitoring of procedure of their business. By this way, firm
improve cross departmental conflicts and effective management of firm.
Improving performance: Imperial hotel requires improve execution of people and
overall workplace. With the help of it, company easily control and monitor of procedure and
policies of business. Firm improve culture, building relationship and effective communication
between leaders and staff in the workplace.
Therefore, Imperial hotel follow these ways to effective control and monitor of process
and policies of business. By improving skills and abilities of leader and managers, hotel improve
performance of their employees(Dirnagl, 2016). Strong leadership and effective management
helps in solving all issues of Imperial hotel. Human relation building also aids to control and
monitor of process of business. Regular review of procedure and IT also helps in increasing
productivity and effectiveness of organization.
Resolution of problem
Imperial hotel has followed different techniques for resolution of problem that is poor
control and monitor of procedure by ineffective leadership and management of past supervisory
staff and HOD's in the workplace. These techniques are following such as building relationship,
lead by example, incentivise supportive management, help team member connect, review of
procedure, improving performance, collaboration between department, for effective management
in terms of control and monitor of process of company(Bogodistov and Botts, 2016). With the
help of it, firm easily solving all problem of business such as increasing guest satisfaction,
reducing staff turnover, improving team work for effective management of business.
Hotel appoint consultant for solving all issues which occur in the workplace. So that,
consultant suggest different ways to resolve ineffective leadership and management, control and
monitor of procedure situation in company. They are suggested ways such as review procedure,
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managing incentive and collaborating among cross department etc. Company can use other
activities such as organizing various events such as management games etc. With the help of it,
firm developing skill and capacities of leaders for improving execution in the workplace.
Powerful leadership and collaboration between department increasing productivity and
impressiveness of business(Bolden, 2016). Company needs getting review of procedures on
regular basis that helps in effective controlling and monitoring of process in the workplace.
Imperial hotel needs to improving standards of work in housekeeper, kitchen and reception staff
in business.
Firm also create opportunities to leaders and managers to attract expert and ability for
improving performance of hotel. Consultant also give advice to company for effective team work
by giving impressive training to their employees. With the help of it, leaders and team members
also helps in control and monitor of procedure of company. Advisor also give idea for improving
communication between staff and leaders. Because of, without interaction, team work is not
effective and it is very essential to solve all issues in business. Therefore, Imperial hotel must
have followed all techniques and suggestion which are given by consultant for solving all issues
of business.
With the help of it, firm can improve satisfaction of guest, reducing staff turnover and
improving leaders performance, appropriate controlling of process in the business(Combe,
2014). Company can maintain and review of procedure that helps in effective management in
workplace. They can utilize administrative theory to management of people, work and overall
organization. Firm can use human relation approach for building relationship, increasing
productivity and social factors in the workplace. By this way, hotel easily solving problem
relating to control and monitor of procedures. With the help of it, firm increasing customer
attraction, their experience and competitive advantages in hotel sector. This also helps in
enhancing efficiency of product and services of business in front of customers.
CONCLUSION
This report has summarised that management has very important to solve problem of
Imperial hotel. Problems has involved poor guest satisfaction, staff leave firm, ineffective team
work, poor control and monitor of procedure etc. In this context, hotel has applied different
management theories such as human relation and administrative for solving issue of ineffective
leadership and management. Through it, firm adopt many principles of management for
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improving leaders performance in company. Furthermore, it can be discussed that various
techniques to control and monitor of procedures which involves managing incentive support,
collaborating between divisions, helps to connect team members, leading by example, building
relationship, review of process on daily basis in the business.
Moreover, it can be concluded that benefits of these methods to resolution of problem for
company. Effective leadership helps in impressive team work, improving culture, behaviour of
individual and performance of company. Imperial hotel can follow human relation theory for
building relationship, improve behaviour and execution of team members for effective team
work. This also helps in increasing productivity and efficiency of individual as well as overall
hotel. All these techniques assists in increasing competition and become effective position in
hotel sector in hospitality industry.
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REFERENCES
Books and journals
Albert, M. and Beatty, B. J., 2014. Flipping the classroom applications to curriculum redesign for
an introduction to management course: Impact on grades. Journal of Education for
Business. 89(8). pp.419-424.
Berger, B. K. and Meng, J. eds., 2014. Public relations leaders as sensemakers: A global study of
leadership in public relations and communication management. Routledge.
Bogodistov, Y. and Botts, M., 2016. Management and Relationships: Issues in Conditions of a
High Uncertainty. Business and management 2016: perspectives of integration and
innovation development, pp.26-29.
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Christopher, E., Laasch, O. and Roberts, J., 2016. New approaches to introduction to
management courses. Journal of Management Education. 40(3). pp.359-361.
Combe, C., 2014. Introduction to management. Oxford University Press.
Dirnagl, U., 2016. Quality Control and Standard Operating Procedures. In Rodent Models of
Stroke (pp. 291-300). Humana Press, New York, NY.
Online
Akrani, G., 2011. Fayol's Administrative Management Theory. [ONLINE]. Available through. :
<http://kalyan-city.blogspot.com/2011/06/administrative-management-theory-
school.html>.
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