Management Analysis: Ambassadors Hotel Report and Evaluation

This report provides a comprehensive analysis of management practices, focusing on the context of Ambassadors Hotel. It begins by comparing various management styles, including autocratic and democratic approaches, and discusses the importance of leadership characteristics such as interpersonal and communication skills. The report evaluates communication processes, exploring different methods and barriers. It also delves into organizational culture, highlighting key aspects like power, role, and task cultures, and the need for adaptation. A personal SWOT analysis assesses management skills, identifying strengths, weaknesses, opportunities, and threats. The report further examines setting and prioritizing objectives using the SMART framework, leading and motivating teams, and justifying managerial decisions to support the attainment of objectives. The conclusion emphasizes the significance of effective management in achieving organizational goals. The report highlights practical strategies for improving performance and fostering a positive work environment within the hotel.

MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles.............................................................................1
1.2 Discuss leadership characteristics....................................................................................2
1.3 Evaluate communication processes..................................................................................3
1.4 Analyse organisational culture and change......................................................................4
TASK 2............................................................................................................................................4
2.1 Assess own management skills performance...................................................................4
2.2 Analyse personal SWOT..................................................................................................5
2.3 Set and prioritise objectives and targets...........................................................................5
TASK 3............................................................................................................................................6
3.1 Lead and motivate team to achieve an agreed goal or objective......................................6
3.2 Justify managerial decisions to support attainment of objectives....................................6
TASK 4............................................................................................................................................7
Covered in PPT.......................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management can be defined as various kind of administrative functions and generally
done by manager of the organisation. This may includes several activities such as planning,
organising, staffing, leading, co-ordinating and controlling of different procedures of company.
These roles and responsibilities are usually completed by mangers of different departments in an
enterprises (Desimone, 2011). This report is based on Ambassadors Hotel which has several
features like 4 hours front desk and modern rooms. Comparison of various management styles
will discussed in this assignment. Leadership functions, organisational culture and personal
SWOT analysis to achieve objectives are described below. Managerial skills and abilities to
make appropriate decision for build a significant development plan to render support for
enhancing career growth.
TASK 1
1.1 Compare different management styles
There are various kind of management styles which can be implemented in different
types of organisations as per their procedures of operations. It is observed that various
enterprises of small, medium and large size are surviving in current market scenario.
Manufacturing activities are depend of final good because these are combined to make final good
to sell (Duffy, 2013). Different kind of people having designation of manager also apply their
own skills and abilities to carrying out effective as well as efficient processes which is beneficial
to attain desired targets.
Comparison between organisations
Ambassadors Hotel: Autocratic style of
management
The Nadler Kensington Hotel: Democratic
style of management
 This style describes as in which
superior has only right to take any kin
of decisions and pass order to sub
ordinates. And workers are required to
fulfil instructions of their reporting
manger.
 It is kin of management method in
which employees have right to
participate in decision making as they
can provide more effective alternatives
for build efficient strategies to achieve
desired target of Nadler Kensington
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 Benefit- It is helpful to direct
employees of Ambassadors Hotel in
correct direction to complete desired
projects to achieve appropriate
outcomes from their efforts.
 Drawback- It results that workers fell
enslaved or sometimes stressed which
impacts negatively on their regular
outputs. It also results into increased
employee turnover.
Hotel.
 Benefit- It is supportive to make
employees feel free and work
comfortably and that will results into
better outputs on daily basis.
 Drawback- Sometimes, people become
irresponsible towards their duties which
usually results into in appropriate
outcomes of workers in Nadler
Kensington Hotel.
1.2 Discuss leadership characteristics
There are several leaders in different companies who requires various leadership
characteristics to direct their sub ordinates to attain desired goals and objectives of as
organisation (Godefroid, Levin and Molnar, 2012). Leaders have some specific qualities due to
which are fond of following them. It is necessary for Ambassadors Hotel to appoint an efficient
and capable to fulfil responsibilities effectively. Some of leadership characteristics are given
below:
Interpersonal skills:- Leaders are generally focussed on no only organisational goals but
also take care personal goals of career. They always try to generate special skills into workers so
that they become able enhance their own growth of career. Leaders in Ambassadors Hotel have
to build healthy relation with co-workers by achieving trust and respect of their team members or
followers which facilitate to gain targets easily.
Communication skills:- Leaders should be good speaker so that they can address their
followers more effectively. This feature is essential for leaders in Ambassadors Hotel through
which they can motivate manpower to improve their performance on regular basis.
Creativity skills:- This term is all about to generate better techniques to working to
create more effective outputs by employees. Leaders have to make several creative abilities by
which workers can attain target in appropriate manner.
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1.3 Evaluate communication processes
Communication can be described as that process in which exchange of ideas, views,
thoughts, values and believes to each other by several modes such as verbal, non-verbal and
written to transact any information to some one in appropriate manner. Process of
communication is explained below:
Sender:- This term is refers to that person to who want to convey any information to
another individual.
Ideas:- It is defined as that matter which is required to be sent to one or more people.
Encoding:- Information should be in form of words, images or actions that is known as
encoding.
Channel of conversation:- It is relevant to identify that funnel through which
information is passed (Heijtz and et. al., 2011).
Receiver:- It is all about that person to whom message is conveyed.
Decoding:- It includes converting data into essential words or actions.
Feedback:- It is includes reply of receiver about information data in such manner that it
is appropriate or not.
Some of communication methods which may applied by Ambassadors Hotel are as follows:
Communication Processes Explanation and example
Verbal  It is defined as to exchange several ideas and thoughts
through oral conversation. It may face to face
communication or telephonic transaction information.
Written  It is all about such documents which are sent to another
person through letters, emails, SMS etc. which is
preserved for future aspects. Information is in written
form.
Non-verbal  It includes informal and written style of coversation.
Barriers to communication
Physical barrier It involves such issues which are usually raises
due to geographical distance between sender
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and receiver is very high.
Psychological barrier It is due to different mind set up of people
which impacts on capability to tackle with
specific material.
Systematic barrier It is kind f issue which arises due to improper
format of information conveyed to another.
1.4 Analyse organisational culture and change
Every organisation has its own well defined culture including several rules and norms
which are required to be followed by all the employees. It involves various factors such as
demographic, economic, legislative and so on. Ambassadors Hotel have to establish an effective
as well as efficient culture of its own and implement certain modifications to improve
productivity as well as profitability (Hogan and et. al., 2010). Some of effective cultures which
can be utilised by Ambassadors Hotel are given below:
Power culture:- It is all about those strategies and policies which facilitate to make
strong position in changing trends of market in front competitors. This will build more powerful
brand to grab more market share.
Role culture:- These are described as those rules and norms which must be followed by
workers to complete their roles or duties in appropriate manner to generate better outcomes.
Task culture:- Different tasks has dissimilar criteria which varies into several plan of
actions and that should be followed by team members involved in particular projects.
TASK 2
2.1 Assess own management skills performance
There are various kind of skills which are essential to take managerial decision sin order
to build effective plan of action to achieve desired targets of organisation.
Skills Performance level
Management  I have those abilities to handle various critical conditions and manage
my work to attain daily basis outcomes more properly.
Leadership  I have certain qualities to motivate people so that they follow my
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instructions honestly because they trust me.
Interpersonal  I have healthy professional relations with my superiors as well as sub-
ordinates because cooperate with everyone.
Communication  I have that skill to covey everything clearly and sort out doubt or
issues by carefully listening their problems.
2.2 Analyse personal SWOT
There are various kind of strengths, weaknesses, opportunities and threats of every person
which are necessary to be observed and analysed to take proper actions towards them.
Strengths Weaknesses
 I have strong management styles along
with effective leadership capabilities.
 I can solve various issues of my
colleagues more efficiently.
 Due to my quite strict behaviour,
people not feel comfortable to share
problems.
 I got panic from extra work load.
Opportunities Threats
 My strengths provide me support to
improve growth in career.
 These abilities are helpful to manage
team.
 My capabilities makes several
competitors at work place.
 I have to take more time for
formulating scheme to stay away from
competitors.
2.3 Set and prioritise objectives and targets
Smart can be described as those targets which are setted on the basis of specific,
measurable, achievable, realistic and timely. Targetting smart goal is an task task but to attain in
reality is very difficult. There is a process which can be adopted by Ambassadors Hotel to gain
their targets. Its steps are given below:
Setting goals:- The objectives should be specifically planned that are possible and
express it is effective manner in particular period of time (Koenig and et. al., 2011). Company
have to make realistic goals because they are attained but unrealistic targets just dreams.
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Align goals with values:- It is important to believe in objectives prepared and have
confidence to complete it on time. Target should be meaningful and clear so that it can be
achieved.
Share goals with few key people:- It is necessary to share dovetails of objectives to
only two-three important people who are supportive and positive in terms of performance.
Evaluate opportunities and minimise challenges:- By determining beneficial chances
may be accepted to achieve profits and reduce several challenges which impacts on outcomes.
Complete action effectively:- Firms have to put overall efforts of employees in correct
direction to fulfil various projects and contracts in appropriate manner.
Rewards and benefits:- The company have to render several awards for excellent
performance to individual employee (Luthans and et. al., 2010).
TASK 3
3.1 Lead and motivate team to achieve an agreed goal or objective
A company is depend on efforts of human resource because they perform on severakl
projects to attain desired goals. Manpower of organisation also has some neds and wants and that
should be completed by firm. Superiors have to address their team members or sub ordinates to
motivate them and clear issues or conflicts between them in Ambassadors Hotel.
Every employee has their individual participation in targets of company. Support of each
worker is essential in order to gain objectives of enterprise in successful manner. It is important
for Ambassadors Hotel to organise certain performance appraisal and reward system yo
encourage staff members. It will motivate to perform well and attain better outputs which may
results into improved customer satisfaction (Mair, Martí and Ventresca, 2012).
3.2 Justify managerial decisions to support attainment of objectives
There are several managerial decisions which are prepared by managers to achieve
objectives in more effectively as well as efficiently. It is important to motivate staff members to
perform more appropriately. This can be done through involvement of workers in to decision
making by asking them for suggestions. It will make feel them valuable and trust worthy.
Through this procedure people get encouraged and try to enhance their skills and abilities
so that they can perform well to gain objectives, this will facilitate to improve productivity as
well as profitability (Mitchelmore and Rowley, 2010).
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TASK 4
Covered in PPT
CONCLUSION
The above report had concluded that there are various management styles that can be
applied in organisation to attain desired outcomes. It is important to adopt effective
communication skills, interpersonal skills and many more capabilities to achieve growth in
career. It is important to make certain decisions to gain appropriate profitability.
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REFERENCES
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pp.819-850.
Mitchelmore, S. and Rowley, J., 2010. Entrepreneurial competencies: a literature review and
development agenda. International journal of entrepreneurial Behavior & Research.
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