Operations Management Report: Approaches, Importance, and Values

This report offers a comprehensive analysis of operations management, encompassing essential approaches and their significance in business contexts. It begins with an introduction to operations management, defining its core functions and objectives. The report then delves into key approaches such as Total Quality Management (TQM), Just-in-Time (JIT), and Continuous Improvement, highlighting the roles of managers and leaders in their implementation. The importance and values of operations management are explored through various functions like scheduling, process design, and logistics and inventory management, with examples from Marks & Spencer. The report concludes by emphasizing the crucial role of leaders and managers in optimizing operational functions for improved efficiency and quality. References to relevant academic sources are included to support the analysis.

Management and
Operations

Table of Content
• Introduction
• Key approaches to operation management
• Importance and values of operation management
• Conclusion
• References

Introduction
Operation management is defined as an process of managing different managerial activities
like, planning, organizing, staffing, directing, controlling, as well as supervising. Their main
objective is to manufacture and sale good quality of product and and services to their
potential customers.

Key approaches to operations management
Total Quality Management (TQM)
TQM approach is defined as a process of
continuous planning, implementing and
improving quality of products and services which
a company is offering.

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Role of Managers and Leaders: Managers play
an important role in production activities by
keeping check on operations and making sure
that they are improving.

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Just-in-Time (JIT)
This approach states 'why produce more good when they are not needed by customers,
produces good when orders are received'. JIT strategy decreases waste and increase
efficiency by ordering goods when it is needed in production process.
Role of managers and leaders: Manager play and important to maintain good relations
with all raw material supplier so that the organization can effectively running its production
process.

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Continuous Improvement
Bringing improvement, innovation and to keep pace up with changing competitive
environment, strategy of Continuous Improvement is applied. Main objective of this
approach is to minimize waste or totally remove it from functions of an organisation.
Role of Managers and Leaders: One of the key persons in all type of business units are
managers as they bring best out of each individual according to their strengths.

Importance and value of operations
management
Operation management is the procedure of administrating business involvement practice to
bring forth advanced level of skillfulness in the organization. In M&S, operation
administration assist in calculating and ascendant the procedure of manufacture and design
business operations in the production of goods and services. There are various functions
thorough which value and effectiveness of operation management can be determined, they
are defined as beneath:

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Scheduling: Pure meaning of this function can be derived by its name, here work is
assigned to employees according to their skills and knowledge. As Marks & Spencer is
dealing in aggressive competitive environmental its important for managers to assign tasks
to employees very carefully so they can achieve given targets and serve what consumers
want. By good scheduling company can achieve customer satisfaction and increase its
revenue.

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Process Design: This function is essential for business and is related to manufacturing
department. Particular process will be designed after looking at different aspects of
production and customer needs. Marks & Spencer will be benefited as this will help
them in understanding their customer, accordingly they'll design new innovative
products for consumers, reduced wastage of resources as they have a rough idea about
what consumers want and improves their product quality bringing efficiency in its
processes.

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Logistics and Inventory Management: Raw material is base of any manufacturing
company to start its production, and to do so they need to maintain some stock balance in
inventory account. Marks & Spencer also have to see if they have sufficient inventory or
raw material available for smooth functioning of its business. Because next stage after
designing processes is starting production and which is possible only if good are present to
convert them into inventory. Therefore, by doing so Marks & Spencer can provide best or
beyond expectations of users in very less time.

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Transformation of Raw Material into Finished Goods/ Services: After gathering necessary
raw materials production takes place through which companies start earning revenues.
Monitoring those processes is very important function of operations management as it'll
directly affect the companies performance. Marks & Spencer have to monitor and keep
check on it so they do not face any problems having huge consequences. Which then result
in any kind of wastage of resources and defaults in products reducing its quality and lack of
customers trust on them.