BBQ Fun: Management Assessment of Operational Plan and Review Report

This report presents a management assessment of BBQ Fun's operational plan, specifically focusing on the implementation of an e-commerce strategy. It begins by outlining the regulatory and legislative framework relevant to the business, particularly concerning cybercrime and data protection. The report then details the operational plan, including policies and procedures, the role of the plan, and its formulation. Resource requirements, both human and physical, are identified, along with an action plan for e-commerce development. Performance indicators, including financial and human resource metrics, are established, and a balanced scorecard for the e-commerce strategy is provided. Contingency plans address potential risks such as employee underperformance, intellectual property theft, and employee health concerns. The second part of the assessment focuses on monitoring and reviewing operational performance. This includes budgetary and financial performance, productive performance, employee performance, and the resources available for monitoring. The report also covers progress reporting, online staff performance management, and plans for addressing employee underperformance. The report offers proposals to the operational manager, emphasizing the need for both physical and human resources to support the e-commerce initiative, and the importance of cost control and risk management. The report concludes with an analysis of the management's approach to implementing the operational plan, including timelines, resource allocation, and performance monitoring techniques.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

1Management
Table of Contents
Assessment: 1.............................................................................................................................3
 Regulatory and Legislative Framework..........................................................................3
 Policies and Procedures of Operational Plan..................................................................3
 Role of Operational Plan.................................................................................................3
 Formulation of Operational Plan.....................................................................................4
 Resource Requirement....................................................................................................4
 Performance Indicators of the Business..........................................................................6
 Balanced Scorecard of E-Commerce Strategy................................................................6
 Contingency Plan............................................................................................................7
 Proposal Suggested to Operational Manager..................................................................9
Assessment: 2.............................................................................................................................9
 Budgetary and Financial Performance..........................................................................11
 Productive Performance................................................................................................11
 Employee Performance in line with Performance Management Policy.......................12
 Dates of Monitoring Activities......................................................................................12
 Resources available Monitoring....................................................................................12
 Progress Reporting........................................................................................................12
 Online Staff Performance Management........................................................................12
 Employee’s Underperformance Plan............................................................................13
 Coaching of Underemployed Employees......................................................................14
References................................................................................................................................21

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Assessment: 1
 Regulatory and Legislative Framework
The focus of this assessment is on the BBQ Fun nature of operations. This is involved in
in the business that deals under manufacturing of products that has to be sold in the market.
BBQ Fun is restructuring the business structure so that it can improve the productivity and
efficiency of its business operations (Ojha, Gianiodis and Manuj 2013). This can help with
enhance their revenue generation with a proper management of the company. The BBQ Fun’s
management team is on the way of launching E-Commerce system in the operations to
enhance the profit and revenue of the business. Therefore, it is necessary to consider the
aspect of legal and regulatory framework prior to entering in new operation like online
activities. Cybercrime is one of the important provision that needs to adopt by the business
and include measures related to protection of data and transactions as a security measure.
 Policies and Procedures of Operational Plan
The business policies and procedures of the business needs to be universally applicable
and simple to understand to all the employees. The business have to consider quality and cost
reduction approach as per the business model for increasing the profit (Lacity and Willcocks
2013). The business would to be include a feedback system so that the customer’s complaints
and queries can addressed. This helps in maintaining transparency and ensuring a better
service to the customer.
 Role of Operational Plan
The business required to formulate an effective operational plan that can results in setting
an appropriate goals and target to achieve such. The business operational plan focused on
setting a scale for the online operations that would be accepted by the business. Further, it
also state a period of time within which Ecommerce has to perform.

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 Formulation of Operational Plan
The operational plan formulated by the business aims to create the E-commerce system
and for a proper support provided to the e-commerce needed a physical as well as human
resource (Snedaker 2013). The aim of the operational plan prepared by the business is to
provide an effective customer service and a feedback system.
 Resource Requirement
Any business required an appropriate physical as well as human resource so that they can
implement their strategy properly. BBQ Fun required some resource to implement their e-
commerce strategy that has stated below:
o Human Resource Management: The business requires an effective staffs and skilled
technicians that can properly manage the online system. The sales manager as well as
human resource manager overlook the process of hiring. The technicians plays an
effective role in the maintenance of business online system.
o Physical Resource Management: On the other hand, business requires physical
human resource like delivery truck, system software and forklifts that has included in
the assets list. It directly supports the process of operation of the business. The drivers
help in operating the delivery trucks that would concerned to delivery process of
online sales.
 Action Plan for E-Commerce Development:
Milestone: Action and/or Objective
(to achieve strategic aims of
physical or human resourcing)
Date Person
Responsible
Budget or
resources
(where
applicable)
Installation of 200 Machines per year 5th May The authorized Charts,

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2019 manager documents,
PowerPoint
presentations
Development of Plan 15th May
2019
Department
organizers
Chart plan and
basic details of
requirement as
approved
E-commerce Function’s
incorporation in respect to the
website of the company
10th June
2019
Technical
staffs and
online sales
and operation
manager
Website tool
designing and kit
of system
developer
Availability of e-commerce facilities
promotion
15th June
2019
Marketing and
sales team
Marketing
manager and
using different
promoting tools
Including e-commerce facilities
introducing Website
20th June
2019
Technical and
IT team
Website IP, login
ID’s and settings,
configuration
Completion of project and successful
implementation
5th July
2019
Senior
managers and
Top level
management
Reviews of
various
documents and
project

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 Performance Indicators of the Business
Performance indicators of the business is the main factor for the success of a business.
The management requires this as a concern to e-commerce strategy for successful
implementation (Stefanovska and Soklevski 2014). According to the BBQ Fun’s
management estimation the business profit and sales is going to increase. The management
has taken decision to keep the cost lower.
 Balanced Scorecard of E-Commerce Strategy
Key Result Area
(KRA)
Target Key
Performance
Indicator
(KPI)
Result
Financial Enhancing profitability of the
business and reduction in the cost
to the business
Cost-Benefit Profit
Increases
Sales Significant increase in the
revenue generated from sales
Sales turnover High Sales
Revenue
Human Resource Proper labour force having
appropriate skills and knowledge
for managing the operation of the
business
Competent
Staff
Successful
operation of
System
 Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:

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Who was consulted as part of this plan?
Name Position
Risk identified:
Inappropriate Efficiency Level due to Underperformance of the Employees
Strategies/activities to minimize the risk By when By whom
Conducting training program can benefit the employee by
developing their skills and knowledge to increase their
effectiveness and efficiency
After
Planning
Stage
Manager
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Intellectual property being under the risk of being copied
Strategies/activities to minimize the risk By when By whom
The risk of BBQ Fun is related to the intellectual
property that is copied by the third party and this can be
avoided by taking proper legal protection action.
Before
Planning
Stage
Top level
management

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the health of Employees
Strategies/activities to minimize the risk By when By whom
The risk of getting injured or severe hurt during the work
process of an employee, keeping the safety equipment
can prevent all and creating a safe working environment.
Before
Planning
Stage
Top level
Management
 Proposal Suggested to Operational Manager
The proposals that can be suggests to the operational manager of BBQ Fun are as follows:

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Business requires both physical as well as human resource for achieving its objectives. The
resources includes six delivery trucks along with six drivers, eight new employees for sales
team, forklifts and additional warehouse.
1. The implementation of e-commerce strategy benefits in enhancing the sales of the
business and generating more revenue kin the business
2. The management team of BBQ Fun would be required to control the cost of the
business that leads to earning more profit to the business. (Teixeira et al. 2013)
3. The risks related to e-commerce strategy includes low performance of employees,
intellectual property risks and health concern of the employees and other risks.
Assessment: 2
The management of BBQ Fun requires implementing such strategies that focused to
the plan of the business related to the online e-commerce operations (Bresser 2013). It needs
that top-level management of BBQ Fun confirms an effective practice that helps the business
in achieving their goals.
Achievement Action Plan Template for Milestones
Milestone: Action and/or Objective
(to achieve strategic aims of
physical or human resourcing)
Date Person
Responsible
Budget or
resources
(where
applicable)
Installation of 200 Machines per year 5th May
2019
The authorized
manager
Charts,
documents,
PowerPoint
presentations
Development of Plan 15th May Department Chart plan and

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2019 organizers basic details of
requirement as
approved
E-commerce Function’s
incorporation in respect to the
website of the company
10th June
2019
Technical
staffs and
online sales
and operation
manager
Website tool
designing and kit
of system
developer
Availability of e-commerce facilities
promotion
15th June
2019
Marketing and
sales team
Marketing
manager and
using different
promoting tools
Including e-commerce facilities
introducing Website
20th June
2019
Technical and
IT team
Website IP, login
ID’s and settings,
configuration
Completion of project and successful
implementation
5th July
2019
Senior
managers and
Top level
management
Reviews of
various
documents and
project
The management of BBQ Fun for proper implementation of it the planned time-period sets 5th
July.
 Budgetary and Financial Performance
The business is following the trend of the past year financial performance as concern as
an indicator. The records can be find by the financial department for comparing the financial

11Management
performance (Hunt and Weintraub 2016). With the help of overrun of the percentage in
budget, the financial performance along with budget can be use to evaluate the performance.
The target set as zero for the overrun budget. The overrun of budgeted cost is the result of
order mistakes and stock over piling that increases the system’s misuse. Some steps as
suggestion to BBQ Fun has stated below:
o The company’s management requires an effective internal control system for
management of the stock and fluent sakes process.
o The company’s management also requires monitoring the overrun budget for
maintaining an efficiency in the operational process.
 Productive Performance
The manager of the company is responsible for administering g the whole work and
employee effort in the ongoing of the business (McCarthy 2014). Thus, the business
productivity under a new plan is directly dependent on the work done by an employee and
proper management of a business. The productivity can be increase by the following ways:
o The management can take an effort to motivate the employees and maintaining a good
relationship along with keeping them happy results in enhancing the productivity.
This is the way through which employees can also be preserved by the business
o The company’s management also requires using the tools like budgeting practices,
standard costing for improving the performance.
 Employee Performance in line with Performance Management Policy
The employee’s performance plays an important role in the business productivity.
Therefore, the management decision also related to the result of the employee contribution
towards the company. The management of the BBQ Fun has taken the decision to recruit new
employees for the new e-commerce system that the business has a plan to begin. They have

12Management
decided to provide a proper training to the new employees so that can reduce the chances of
mistakes and increase in an effective work.
 Dates of Monitoring Activities
The company’s management has decided the date of implementing the plan on the basic
of the target set by the business. The e-commerce strategy is planned to be implemented on
5th July 2019.
 Resources available Monitoring
The management of the business is required to monitor different types of activities
performed under the organization like performance charts, budgeting techniques, supervisors
and other processes.
 Progress Reporting
The internal; system of the business helps in a proper working of an plan through the
regular reporting of the employees of their performance on day to day basis to the top level
management. The report will include the qualitative as well as quantitative data.
 Online Staff Performance Management
The employees of a business is responsible for the effective working of the e-commerce
facility and an effective management of an operational process of the business. It has seen
that the employees do not work and perform as per the expectation of the management and
thus, it happens that the difference occurs in the estimated budgets and the actual result. This
results in an employee underperformance. The reason can be the lack of training to the
employees by the business. The management of the business should provide a proper training
to the employees so that they perform in a better manner and can achieve the target. The BBQ
Fun management can take some step like:

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o The BBQ Fun must ensure that their employees are getting a proper training and
develop understanding in respect to the website and software of the computer so that
they can feel easy to use. The training program helps the employees in effective
business operations.
o The employee must have a proper communication skill so that they can understand
the needs of the consumers and help- them by solving their queries, if any.
 Employee’s Underperformance Plan
Name/position: Sales
Department
Manager: Review period:
Reference from
operational plan
Key result area Indicator of success/
performance
By
when
Status
report
Online Sales
employee
Quality of online sales
services
Achieving 1% or lesser
number of mistakes
that the employee can
make.
5th
April
Work in
Progress
System and
Website developer
Customer servicing,
operating websites
Better handling of
websites results in
reducing the mistakes
and decrease the losses
8th
August
Work in
Progress
Manager’s comments: Signature:
Date:

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Staff member’s comments: Signature:
Date:
 Coaching of Underemployed Employees
It is important to take some step for underperforming employee. It is necessary to form an
appropriate coaching plan for the underperformed employee by the management of the
company. This will help in increasing an employee’s performance. The management has
decided to follow GROW Model for coaching underemployed employees of the business:
1. Goals: The employees should properly understand the goals and objective that the
company has the expectation to achieve. The employees always be motivated to do
their work effectively and efficiently (Kumar, Himes and P. Kritzer 2014). So that
they can achieve the settled goals or targets. If the company intends to maintain a
healthy and happy work environment that can boost up the motivation level to
perform.
2. Realty: In this, the management disclose the level of their employee’s performance
by comparing the settled with the actual result. If the target has achieved by the
employee, the management will set a new standard for them. If the target has not
achieved the management will take appropriate remedial action.
3. Options: In this step, the management will communicate with their employees to
know their problems and comfort level so that they try to resolve the issues.
4. Will: This reflects the self-motivation of the employees to perform to achieve their
standard that has set for them and improve their productivity for the growth of the
business.

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Employee: Online Sales Expert
Coach/Manager: Sales Manager
Date of session: 28th April
Questions
Goal State the goals that has to pursue by the business? list the problems,
which the employees are facing? Is there a corrective action for the
problems faced by the employees?
Reality What are the set standards on which the overall performance of the
employees is based? What is the actual performance that has achieved by
the employee? What is the level of performance gap?
Options State the ways that can help the employees to overcome the performance
gap? What are the choices given for the employees to improve his/her
performance?
Will List the factors that motivates the employees? How well an employee can
perform in the business, who is motivated, perform in the business?
 Operations Plan Analysis:
BBQ Fun Operation Plan Status Report Date:

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Plan Goal Implement e-commerce
strategy
Department Operations
Plan
Objective/s
 Redeveloping website
and purchase of
physical resources
 Staff recruitment and
training
 achieving targets to
gain profit
 following the budget
 Adhere to timelines.
Person
responsible
Project Officer
Key performance indicators Current
status
(Red, Green,
Amber)
Comments
The employees of the business
has completed their training
program in the most effective
and efficient manner. Further,
they have developed their skills
as required
Green All employees has well trained to
manage online sales activity and e-
commerce activity, additional employee
still undergoing with the phase of
training.
All new employees requires
having all the basic skills and
knowledge as required for the
job.
Amber Some employee under the sales team do
not have the required skills that exists in
old employees but they are in the
process of developing for the same.

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Key performance indicators Current
status
(Red, Green,
Amber)
Comments
Meeting standards according to
the planned Budget and of the
business financial plan.
Amber The management begins implementing
the budget and ensures that everything
is going according to their plan.
However, it is expected that certain
delays can happen in execution of the
plans. The management through their
performance is trying to achieve the
financial target of the company that is $
30000. However, the company is
earning around $ 20000. The
management expecting that with
implementing the new e-commerce
facilities, the company increases the
required sales.
Achieving Profit Targets Red The management is expecting to meet
the profit at unproductive costs and the
company has already incurred cost
overruns.

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Key performance indicators Current
status
(Red, Green,
Amber)
Comments
Milestone Achievement Green The management previously set
achieving the targets of as the
management as per the plan schedule of
the company.
 Key Actions
Key action Accomplishments Comments
A new training program has
begins for all employees
Attendance is must Positive response as
from employee.
A proper sales strategy
development
The sales strategies secure all
areas of consideration and the
consumer reprisal programs as
well introduced
The new sales strategies
gives positive vibes to
the management
 Risk Update
Risk Contingency Comments
1. Mistakes related to the
orders handle by
employees
In case of mistake
of order, the
management plans
for a backup so that
The management expects the plan
as backup to hold in case of any
order mistakes. However, the
management does not wish for such

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there cannot be
cases of wastage.
mistakes to happen.
2. Employee turnover If the online sales
wish to perform
appropriately, the
management
necessities is to
guarantee that, the
employee turnover
ratio is to keep at
the lowest.
The management believes that the
plan will be helpful to achieves the
employees potency of the company

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