BBQ Fun: Management Assessment of Operational Plan and Review Report

This report presents a management assessment of BBQ Fun's operational plan, specifically focusing on the implementation of an e-commerce strategy. It begins by outlining the regulatory and legislative framework relevant to the business, particularly concerning cybercrime and data protection. The report then details the operational plan, including policies and procedures, the role of the plan, and its formulation. Resource requirements, both human and physical, are identified, along with an action plan for e-commerce development. Performance indicators, including financial and human resource metrics, are established, and a balanced scorecard for the e-commerce strategy is provided. Contingency plans address potential risks such as employee underperformance, intellectual property theft, and employee health concerns. The second part of the assessment focuses on monitoring and reviewing operational performance. This includes budgetary and financial performance, productive performance, employee performance, and the resources available for monitoring. The report also covers progress reporting, online staff performance management, and plans for addressing employee underperformance. The report offers proposals to the operational manager, emphasizing the need for both physical and human resources to support the e-commerce initiative, and the importance of cost control and risk management. The report concludes with an analysis of the management's approach to implementing the operational plan, including timelines, resource allocation, and performance monitoring techniques.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

1Management
Table of Contents
Assessment: 1.............................................................................................................................3
 Regulatory and Legislative Framework..........................................................................3
 Policies and Procedures of Operational Plan..................................................................3
 Role of Operational Plan.................................................................................................3
 Formulation of Operational Plan.....................................................................................4
 Resource Requirement....................................................................................................4
 Performance Indicators of the Business..........................................................................6
 Balanced Scorecard of E-Commerce Strategy................................................................6
 Contingency Plan............................................................................................................7
 Proposal Suggested to Operational Manager..................................................................9
Assessment: 2.............................................................................................................................9
 Budgetary and Financial Performance..........................................................................11
 Productive Performance................................................................................................11
 Employee Performance in line with Performance Management Policy.......................12
 Dates of Monitoring Activities......................................................................................12
 Resources available Monitoring....................................................................................12
 Progress Reporting........................................................................................................12
 Online Staff Performance Management........................................................................12
 Employee’s Underperformance Plan............................................................................13
 Coaching of Underemployed Employees......................................................................14
References................................................................................................................................21

2Management

3Management
Assessment: 1
 Regulatory and Legislative Framework
The focus of this assessment is on the BBQ Fun nature of operations. This is involved in
in the business that deals under manufacturing of products that has to be sold in the market.
BBQ Fun is restructuring the business structure so that it can improve the productivity and
efficiency of its business operations (Ojha, Gianiodis and Manuj 2013). This can help with
enhance their revenue generation with a proper management of the company. The BBQ Fun’s
management team is on the way of launching E-Commerce system in the operations to
enhance the profit and revenue of the business. Therefore, it is necessary to consider the
aspect of legal and regulatory framework prior to entering in new operation like online
activities. Cybercrime is one of the important provision that needs to adopt by the business
and include measures related to protection of data and transactions as a security measure.
 Policies and Procedures of Operational Plan
The business policies and procedures of the business needs to be universally applicable
and simple to understand to all the employees. The business have to consider quality and cost
reduction approach as per the business model for increasing the profit (Lacity and Willcocks
2013). The business would to be include a feedback system so that the customer’s complaints
and queries can addressed. This helps in maintaining transparency and ensuring a better
service to the customer.
 Role of Operational Plan
The business required to formulate an effective operational plan that can results in setting
an appropriate goals and target to achieve such. The business operational plan focused on
setting a scale for the online operations that would be accepted by the business. Further, it
also state a period of time within which Ecommerce has to perform.

4Management
 Formulation of Operational Plan
The operational plan formulated by the business aims to create the E-commerce system
and for a proper support provided to the e-commerce needed a physical as well as human
resource (Snedaker 2013). The aim of the operational plan prepared by the business is to
provide an effective customer service and a feedback system.
 Resource Requirement
Any business required an appropriate physical as well as human resource so that they can
implement their strategy properly. BBQ Fun required some resource to implement their e-
commerce strategy that has stated below:
o Human Resource Management: The business requires an effective staffs and skilled
technicians that can properly manage the online system. The sales manager as well as
human resource manager overlook the process of hiring. The technicians plays an
effective role in the maintenance of business online system.
o Physical Resource Management: On the other hand, business requires physical
human resource like delivery truck, system software and forklifts that has included in
the assets list. It directly supports the process of operation of the business. The drivers
help in operating the delivery trucks that would concerned to delivery process of
online sales.
 Action Plan for E-Commerce Development:
Milestone: Action and/or Objective
(to achieve strategic aims of
physical or human resourcing)
Date Person
Responsible
Budget or
resources
(where
applicable)
Installation of 200 Machines per year 5th May The authorized Charts,

5Management
2019 manager documents,
PowerPoint
presentations
Development of Plan 15th May
2019
Department
organizers
Chart plan and
basic details of
requirement as
approved
E-commerce Function’s
incorporation in respect to the
website of the company
10th June
2019
Technical
staffs and
online sales
and operation
manager
Website tool
designing and kit
of system
developer
Availability of e-commerce facilities
promotion
15th June
2019
Marketing and
sales team
Marketing
manager and
using different
promoting tools
Including e-commerce facilities
introducing Website
20th June
2019
Technical and
IT team
Website IP, login
ID’s and settings,
configuration
Completion of project and successful
implementation
5th July
2019
Senior
managers and
Top level
management
Reviews of
various
documents and
project

6Management
 Performance Indicators of the Business
Performance indicators of the business is the main factor for the success of a business.
The management requires this as a concern to e-commerce strategy for successful
implementation (Stefanovska and Soklevski 2014). According to the BBQ Fun’s
management estimation the business profit and sales is going to increase. The management
has taken decision to keep the cost lower.
 Balanced Scorecard of E-Commerce Strategy
Key Result Area
(KRA)
Target Key
Performance
Indicator
(KPI)
Result
Financial Enhancing profitability of the
business and reduction in the cost
to the business
Cost-Benefit Profit
Increases
Sales Significant increase in the
revenue generated from sales
Sales turnover High Sales
Revenue
Human Resource Proper labour force having
appropriate skills and knowledge
for managing the operation of the
business
Competent
Staff
Successful
operation of
System
 Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:

7Management
Who was consulted as part of this plan?
Name Position
Risk identified:
Inappropriate Efficiency Level due to Underperformance of the Employees
Strategies/activities to minimize the risk By when By whom
Conducting training program can benefit the employee by
developing their skills and knowledge to increase their
effectiveness and efficiency
After
Planning
Stage
Manager
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Intellectual property being under the risk of being copied
Strategies/activities to minimize the risk By when By whom
The risk of BBQ Fun is related to the intellectual
property that is copied by the third party and this can be
avoided by taking proper legal protection action.
Before
Planning
Stage
Top level
management

8Management
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the health of Employees
Strategies/activities to minimize the risk By when By whom
The risk of getting injured or severe hurt during the work
process of an employee, keeping the safety equipment
can prevent all and creating a safe working environment.
Before
Planning
Stage
Top level
Management
 Proposal Suggested to Operational Manager
The proposals that can be suggests to the operational manager of BBQ Fun are as follows:

9Management
Business requires both physical as well as human resource for achieving its objectives. The
resources includes six delivery trucks along with six drivers, eight new employees for sales
team, forklifts and additional warehouse.
1. The implementation of e-commerce strategy benefits in enhancing the sales of the
business and generating more revenue kin the business
2. The management team of BBQ Fun would be required to control the cost of the
business that leads to earning more profit to the business. (Teixeira et al. 2013)
3. The risks related to e-commerce strategy includes low performance of employees,
intellectual property risks and health concern of the employees and other risks.
Assessment: 2
The management of BBQ Fun requires implementing such strategies that focused to
the plan of the business related to the online e-commerce operations (Bresser 2013). It needs
that top-level management of BBQ Fun confirms an effective practice that helps the business
in achieving their goals.
Achievement Action Plan Template for Milestones
Milestone: Action and/or Objective
(to achieve strategic aims of
physical or human resourcing)
Date Person
Responsible
Budget or
resources
(where
applicable)
Installation of 200 Machines per year 5th May
2019
The authorized
manager
Charts,
documents,
PowerPoint
presentations
Development of Plan 15th May Department Chart plan and

10Management
2019 organizers basic details of
requirement as
approved
E-commerce Function’s
incorporation in respect to the
website of the company
10th June
2019
Technical
staffs and
online sales
and operation
manager
Website tool
designing and kit
of system
developer
Availability of e-commerce facilities
promotion
15th June
2019
Marketing and
sales team
Marketing
manager and
using different
promoting tools
Including e-commerce facilities
introducing Website
20th June
2019
Technical and
IT team
Website IP, login
ID’s and settings,
configuration
Completion of project and successful
implementation
5th July
2019
Senior
managers and
Top level
management
Reviews of
various
documents and
project
The management of BBQ Fun for proper implementation of it the planned time-period sets 5th
July.
 Budgetary and Financial Performance
The business is following the trend of the past year financial performance as concern as
an indicator. The records can be find by the financial department for comparing the financial

11Management
performance (Hunt and Weintraub 2016). With the help of overrun of the percentage in
budget, the financial performance along with budget can be use to evaluate the performance.
The target set as zero for the overrun budget. The overrun of budgeted cost is the result of
order mistakes and stock over piling that increases the system’s misuse. Some steps as
suggestion to BBQ Fun has stated below:
o The company’s management requires an effective internal control system for
management of the stock and fluent sakes process.
o The company’s management also requires monitoring the overrun budget for
maintaining an efficiency in the operational process.
 Productive Performance
The manager of the company is responsible for administering g the whole work and
employee effort in the ongoing of the business (McCarthy 2014). Thus, the business
productivity under a new plan is directly dependent on the work done by an employee and
proper management of a business. The productivity can be increase by the following ways:
o The management can take an effort to motivate the employees and maintaining a good
relationship along with keeping them happy results in enhancing the productivity.
This is the way through which employees can also be preserved by the business
o The company’s management also requires using the tools like budgeting practices,
standard costing for improving the performance.
 Employee Performance in line with Performance Management Policy
The employee’s performance plays an important role in the business productivity.
Therefore, the management decision also related to the result of the employee contribution
towards the company. The management of the BBQ Fun has taken the decision to recruit new
employees for the new e-commerce system that the business has a plan to begin. They have