Case Study Report: Analyzing Management at Imperial Hotel

This report provides a comprehensive analysis of the management practices at Imperial Hotel, focusing on challenges related to employee turnover, negative work culture, and operational inefficiencies. The report identifies specific problems such as excessive sick leave, poor attendance, and long working hours, which contribute to decreased customer satisfaction and financial instability. It explores the application of various management theories, including System theory, Theory X and Y, and Mayo's Human Relation theory, to address these issues. Furthermore, the report examines the implementation of management principles like authority and responsibility, discipline, stability of tenure, unity of command, and division of work. The conclusion emphasizes the crucial role of effective management in analyzing, monitoring, controlling, and organizing activities to enhance overall organizational efficiency and productivity within a competitive marketplace.

Introduction
to
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
Analysing Problem:.....................................................................................................................1
Principles of management:..........................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
In business context management is defined as art of managing people, conducting as
well as supervising different activities that help in defining business goals and objectives
(Anderson and et.al., 2015). It is an administration of an organisation which consist of both profit
and non profit organisation. Moreover, it is a planned to design to perform multiple activities in
operating business function and day to day activities. For such purpose to mange such activities
all organisation set out certain activities and strategies as well as coordinating efforts in all
employees and staff members so that best result can be outputted with maximum utilisation of
resources.
In this report, organisation chosen is Imperial Hotel, a branded chain of hotels that is
caters with international business and tourist guest. This report is based on case study of Hotel
Imperial in order to identify problems for poor operation within their business operation.
Additionally, identifying issues of negative work culture among employees and staff members
with high sick levels and poor attendance. Analysing problem and creating relationship with
various other problems. Thus, applying various management theories and principles to resolve
issues within an organisation.
Analysing Problem:
In Hotel Imperial, mangers had experienced various problems in managing their business
operation and day to day business function. They were facing problem as their employee and
staff members are optimising excessive leave and poor attendance which lead to create negative
work culture.
In an organisation, work culture means that an positive workplace where each and every
employee as well as staff members feel safe, secure and comfortable so that they can carry out
their work in an attractive manner (Ansoff and et.al, 2019). If an organisation creates a healthy
environment that employees feel highly motivated in workplace and this lead to reduce employee
turnover. Moreover, it is core duty of mangers to to create such environment that reflects out
management abilities that anticipate issues and chances of a positive and health environment.
Herein, Imperial Hotel mangers were facing management problems and issues regarding
their staff and employee members. The mangers are applying Belbin's theory in emphasising on
performance while motivating them in order to perform effectively within work culture. As
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negative culture in an organisation are creating a negative impact that is decreasing moral of
employee. Herein, managers are working towards it in order to create a positive environment in
order to boost up moral of employees as well as staff members. This lead to create a positive
impact of health of hotel staffs as they were continuously on leave of sick that lead to arise
negative impact on work culture. Thus, this lead to increase 80 % of employee turnover which
have create negative impact on work culture and customer's satisfaction is also decreasing day by
day.
The organisation performance of star hotels has been driven as it has been observed by
mangers of organisation that help in increasing sales as well as employee are performing better.
Eventually, employees and staff members are being appointed on full time and part time basis.
For such reason employees were facing problem with long working hours that leads to highly
unsatisfied workers and create high turnover within an organisation. The organisation was facing
many other problem such as high labour turnover which make them difficult to keep the hotel
ambience clean and healthy environment(Drucker, 2012). Moreover, it is creating negative
impact on financial instability in operating their day to day business activity. Thus, a negative
work culture brings less customer satisfaction as because only satisfied and motivated employees
can bring uniformity within workplace as well as ability to perform their best in their work.
Moreover, Hotel Imperial is often authorised and directorial which indicates that team at
upper level of an organisation makes plan and appropriate strategies so that needs and
requirement can be implemented through organisation. This form of management style do-not
involve employee and staff members of lower level in of decision making process. Herein, each
and every decision are taken by top level management so that a hierarchy can be maintained as
well as goals and objectives can be attain within stipulated period of time. Though it create
misunderstanding among employee and mangers sometimes they are not happy with the decision
that are taken by them. Which imposed negative working culture in an organisation and lead to
increase employee turnover. Moreover, working culture of respective hotel need to improve
work culture within an organisational context. Furthermore, mangers are are applying theories
and principles of management for resolving such issues and problems in an effective manner.
System theory: In an organisation, system theory is usually based on generalisation that
everything is inter related or interdependent. This system is composed of related as well as
dependent on element which bring interaction, unitary in operating business activities. The
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mangers of Hotel Imperial is adopting this theory in order to identify how an employee can effect
system of an organisation. This their is based on view points that enables mangers to identify
and observe why such issues are arising within an organisation. For such application mangers of
a respective organisation help in improving their management system that usually uses
dictatorial style of management. As employees in an organisation needs to taken together while
implementing new concepts of forming objectives of attain new goals and objectives as well as
reducing employee turnover in an effective manner. Furthermore, this theory will help us to
understand importance of employee in an organisation which include management design
structure that provides more job satisfaction to employees as well as staff members. This
system consider that employee are most important resources in business and give priority of
proper rest intervals and working hours that are manageable to implements by understanding
needs with proper implementations within an organisation.
Theory X and theory Y: The management theory of X and Y is chosen strongly
subjective to belief about attitude of employees. Form such instance, mangers who believe that
employee are lack of ambition naturally and need incentives to upsurge productivity lean
towards style of X management theory(Easterby-SmitThorpe and Jackson, 2012). On the
contrary Y theory of management believes that employees are naturally determined to take
responsibilities. This help management in controlling current situation that are arsing within an
organisation. Moreover, this type of management is followed in business in which employees
and staff members to enhanced their work performance with various appraisal. Herein, mangers
are introducing incentive scheme for their employees in order to motivate them by rewarding and
awarding them in their excellent performance. Furthermore, this scheme is introduce by other
department within an organisation so that each department employees feel motivated and lead to
reduce employee turnover effectively. Thus, this theory of management will help an organisation
in achieving growth in an effective manner.
Mayo's Human Relation theory: Mayo's human relation theory is help manger of an
organisation to focus more on hiring interested workers. It help them to ensure that each
employee are treated in a worthwhile manner opinions and realising workers as well as enjoying
interacting with beach other. Additionally, this theory give importance to employees who are
working in an organisation in an effective manner. From such instance each and every employee
are having its own importance within an organisation they are engaged with their work for 365
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days. Thus, this theory will help mangers of respective organisation to resolve negative impact as
well as feel comfortable with their working hours. Thus, managers are ensuringthat each
employee feel motivated this lead to create a positive impact on working culture. Thus, this will
help an organisation achieve its goals and objectives as well as attain sustainability for longer
period of time.
Thus, the above mention theory help mangers of an organisation to resolve issues and create a
positive environment so that it reduces employee turnover in an effective manner.
Principles of management:
Along with theories of management the mangers of Imperial are adopting principles of
management to resolve such issues and problems within an organisation. The principles that are
adopted by the mangers are determined below:
Authority and responsibility: Authority and responsibility of management state that
whenever authority is granted it can be transferred alone but it is always complied with certain
responsibilities in it (Fayol, 2016).The mangers of Hotel Imperial are having certain authorities
and right to have command over employees so that works cab be done in an appropriate manner.
Moreover, mangers are providing certain responsibilities to its employees in order to take
decision which is beneficial for both organisation and employees respectively.
Discipline: In an organisation it is necessary for each employee and staff members to
maintain discipline in working environment. Moreover, mangers of Hotel Imperial are ensuring
that there is proper discipline so that each and every employee carry out their work with proper
discipline and in accurate manner. With such instance each and every employee is performing
their best and it will help mangers to resolve such issues that are being faced by them.
Stability of Tenure of Personal: Mangers of hotel Imperial are responsible for maintain
employees turnover in an organisation. This principle ensure that each employee should have
responsibilities by employing right person at right place within an organisation as per their
working capabilities and work culture.
Unity of command: This principle indicates that their should be clear chain of command
within an organisation so that each task is taken into consideration in an effective
manner(Helmreich and Merritt, 2017). Moreover, mangers of Hotel Imperial are following unity
of command so that each of them follow a proper work structure and each activity are accrued
out in a systematic and effective manner.
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Division of work: This principle of management is based on theory that if workers are
given specialised task to do, they they will become more skilful and efficient in their work
performance (Kerzner and Kerzner, 2017). Herein, mangers of a respective organisation are
ensuring their there is proper division of work within an organisation so that no other department
clashes with each other. Eventually, ensuring that each and every employee and staff members
perform their work in which they are properly specialised in it. Thus, this is process in which
everyone is specialised with their own role and responsibilities in an efficient manner.
Thus, the above mention are certain principles that are being adopted by mangers of
Hotel Imperial so that they can overcome with issues and problems in order to have a positive
impact within workplace. Moreover, if positive work place is created then it will help an
organisation to attain sustainability for longer duration of time in competitive marketplace.
CONCLUSION
From the above discussion it has been concluded that management is playing an
effective role within an organisation. It is a process that help mangers to analysing, monitoring,
controlling and organising all the activities whether they are operational or executional. It is
important for mangers to have such management activities to over come with such issues and
problems in an effective manner in order to bring over all efficiency as well as productivity of
an organisation in competitive marketplace. As the main issue was that an organisation was
facing high employee turnover as large number of sick leaves, poor attendance as well as long
working hours. It is the major and core duty of mangers to resolve such issues for such purpose
mangers are adopting theories and principles so that such issues can be overcomes. There are
various types of theories that can be implemented by the management in order to deal with the
issues in appropriate and effective manner. Moreover, they are adopting Mayo's human relation,
system, X and Y theory, as these theories guides managers to find the best ways in which issues
like increasing number of sick leaves, employee turnover, decreased engagement and long
working hours can be resolved. Thus, management plays an effective role within an organisation
so that an organisation can gain stability for longer duration of time in an effective manner.
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REFERENCES
Books and Journals:
Anderson, D. R. and et.al., 2015. An introduction to management science: quantitative
approaches to decision making. Cengage learning.
Ansoff, H. I. And et.al., 2019. Implanting strategic management. Springer.
Drucker, P., 2012. Management. Routledge.
Easterby-Smith, M., Thorpe, R. and Jackson, P. R., 2012. Management research. Sage.
Fayol, H., 2016. General and industrial management. Ravenio Books.
Helmreich, R. L. and Merritt, A. C., 2017. Culture at work in aviation and medicine: National,
organizational and professional influences. Routledge.
Kerzner, H. and Kerzner, H. R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Klikauer, T., 2012. Seven Management Moralities. Palgrave Macmillan.
Online
Principles of management. 2019. [Online]. Available through:
<https://www.12manage.com/methods_fayol_14_principles_of_management.html>
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