The Role of Personal and Interpersonal Communication in Management

This essay delves into the significance of personal and interpersonal communication within organizations. It begins by defining personal communication channels, such as telephonic conversations, emails, and social media interactions, emphasizing their role in personalized employee engagement and feedback collection. The discussion extends to the development of personal networks within a business, highlighting the importance of identifying influencers, leveraging external connections, and soliciting stakeholder feedback. The concept of the grapevine, an informal communication network, is explored as a tool for disseminating information and gathering unfiltered feedback. Interpersonal communication, encompassing verbal and non-verbal skills, is presented as a crucial soft skill that fosters effective collaboration and problem-solving within the workplace. The essay concludes by emphasizing the positive effects of strong interpersonal communication on employee morale, conflict resolution, and overall organizational performance, advocating for its cultivation through active listening, clear articulation, and mutual respect among team members. This resource is available on Desklib, a platform offering a wide array of study tools and solved assignments.

Running head: MANAGEMENT COMMUNICATION
MANAGEMENT COMMUNICATION
Name of the Student
Name of the University
Author Note

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Introduction
Communication refers to the activity of the conveyance of the messages from one entity
or a group of entities to the other through the use of the signs and the symbols that are
understandable by both the entities involved within the communication. The business
communication refers to the communication activities that are observed to have been taking
place within the multitude of business organizations all over the world. The business
communication covers the communications that take place within the organization as well as
those that involve the external stakeholders of the organization (Guffey and Loewy 2016). The
communication channels that are implemented in the various business organizations tend to be
majorly of two types, the personal communication channels and the formal communication
channels.
The following paper aims to discuss the advantages of the various personal
communicational channels that exist within the given organizations. The paper opens with the
discussion on the various personal communication channels that exist within the given
organization and proceeds to discuss the ways in which the personal networks might be
developed within the company. The paper moves along to discuss the concept of the grapevine.
The paper also discusses the concept of the interpersonal communication within the organization.
The paper nears its end with the discussion on the importance of the interpersonal
communication as well as the effects of the interpersonal communication in the various activities
undertaken within the given workplace.
Personal communication channels

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The personal channels of communication refer to the specific communication channels
that enable the effective communication between two different members who have been serving
the organization. The personal communication channels might include the various
communicational methods like the telephonic communicational channels, the communication
that is held between two people who have been physically present in the concerned workplace
scenario (Karjaluoto, Mustonen and Ulkuniemi 2015). The other media that help in facilitating
the personal communication are the mails, especially the e-mails and even the various social
media wherein the employees as well as the respective senior members might share views over a
chat. The implementation of the personal communicational channels is helpful and effective
within an organization. This is due to the fact that the concerned personal channel for the
communication helps in the personal addressal of the employees. The establishment of the
personal channel for the communication further helps in collecting feedback from the concerned
employees on a personal basis. However, there exists some personal communication channels
that are controlled directly by the management of the concerned organization (Phutela 2015).
These channels include the contacts that are maintained by the salesperson with the clients of the
organization.
Development of the personal networks
The personal networks within the given organization might need to be developed in order
to improve the overall performance of the concerned business organization in an effective
manner. The first step towards the development of the personal networks within the business
organization would be the identification of the various influencers within the given organization.
The influencers within an organization generally refer to the people who are observed to be the
well-wishers of the company and help the company in times of need (Quirke 2017). The other

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way to develop the personal network within the business is to capitalize on the various external
connections that are maintained by the various employees of the organization. The exposition of
the business organization to the new areas or global markets might also help in the improvement
of the personal networks within the given organization. The best way to implement the
development of the personal networks within the given organization is to demand the proper
feedback from the concerned stakeholders of the organization. This might help in the matters that
are related to the implementations within the given organization as well as help in the overall
improvement of the performance of the organization in the given industry.
Grapevine
A grapevine within an organization refers to the informal communication that is known
to have been taking place within the given organization. The grapevine communication within
the organization generally refers to the word-of mouth communication that is found to be present
within the given organization. In this type of communication, the concerned members involved
within do not follow any set pattern for the communication. The communication within the
grapevine method of communication is generally observed to have spread all over the
organization in every possible direction and does not consider the organizational hierarchy
(Enuoh and Inyang 2016). The grapevine communication within an organization is generally not
a documented mode of communication and might face changes at any given point of time. The
communication within the grapevine is majorly based on the individual interpretations of the
people who have been observed to have access to the particular information thread.
The grapevine mode of communication within an organization might be effectively
utilized by the management of the organization in the proper discussion of the issues within the
organization as well as gain proper and unadulterated feedback from the various members within

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the given organization (Nwogbaga, Nwankwo and Onwa 2015). The grapevine communication
within the organization might be helpful in the matters that are related to the effective
communication within the organization since the major number of the employees of the
organization are observed to be involved in the gossip within the organization.
Interpersonal communication
The interpersonal communication within the organization refers to a soft skill within the
business organization that deals with the communication within the employees of the
organization. The interpersonal communication skills as expressed by the concerned employees
of the organization is also referred to as the social skills or the people skills of the concerned
staff of the organization. The interpersonal communication among the employees of the
organization might involve both the verbal as well as the non-verbal communication within the
concerned organization (Berger 2014). The interpersonal communication within the organization
constitutes of six different components. These components include the people who have been
involved within the communication process, the message that needs to be conveyed through the
communication process, the distortion of the message, if any, during the transmission from one
recipient to the other (Hargie 2016). The feedback that is received from the end recipient, the
contexts under which the messages are conveyed within the organization and the communication
channel that is used to convey the message are also some of the major factors that affect the
interpersonal communication within the given organization.
Importance of interpersonal communication
The interpersonal communication within the business organization plays an important
role in the effective improvement in the performance of the concerned organization in the given

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market. The implementation of the interpersonal communicational is helpful and effective within
an organization. This is due to the fact that the interpersonal communication helps in the personal
addressal of the employees. The establishment of the personal channel for the communication
further helps in collecting feedback from the concerned employees on a personal basis. The
interpersonal communication within the given business organization helps in the efficient
performance of the given organization in the various internal functions of the organization. This
helps in the proper management of the workforce members of the organization. The proper
interpersonal communication within the organization aims to uphold the various issues that are
faced by the employees who have been serving the organization in the lower hierarchical levels
of the organization (Cheruvelil et al. 2014). The interpersonal communication within the
organization tends to help in resolving of the various problems thereby ensuring a smoothness in
the functions within the organization. The interpersonal communication within the organization
might face improvements if the concerned management attempts to collect the proper feedback
from the concerned employees of the organization. The interpersonal communication within the
concerned business organization might be improved through the proper determination of the
audience as well as the correct self-evaluation of the concerned communicators.
Effects of interpersonal communication in workplace
The interpersonal communication within the workplace can be found to be extremely
beneficial in the matters that are related to the resolution of the various issues that are faced by
the concerned employees of the organization. ensuring a smoothness in the functions within the
organization. The interpersonal communication within the organization further helps the
concerned management in the collection of the proper feedback from the concerned employees
of the organization. The interpersonal communication within the given business organization

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helps in the efficient performance of the given organization in the various internal functions of
the organization (Sarapaivanich and Patterson 2015). Thus, the interpersonal communication also
helps in the proper management of the workforce members of the organization. The proper
interpersonal communication within the organization aims to uphold the various issues that are
faced by the employees who have been serving the organization in the lower hierarchical levels
of the organization.
Conclusion
Thus, from the above discussion, it might safely be concluded that the interpersonal
communication skills should be depicted by the various members of the organization. The above
discussion also points out the fact that the communication within the organization should be
effective in nature. The grapevine style of communication that is followed within the
organization is also discussed to be effective in upholding the various issues that are faced by the
various members of the organization. Thus, the above discussion helps in educating the
concerned members of the management of the business organizations on the various advantages
of the personal communication channels as well as the interpersonal communication within the
workforce of the organization.

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References
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future research. Journal of Consumer Psychology, 24(4), pp.586-607.
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Enuoh, R.O. and Inyang, B.J., 2016. Appropriating The Grapevine Communication Channel In
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