Detailed Analysis of Management Communication Assignment Solutions

This document presents a comprehensive solution to a management communication assignment. It explores the impact of environmental factors like place, noise, and time on communication effectiveness, and examines the responsibilities of communicators and audiences. The assignment delves into the importance of avoiding doublespeak and utilizing signposts in presentations. It further analyzes the role of self-fulfilling prophecy and psychology in communication, along with the significance of perception, the impact of tone and orientation, and the application of persuasive selling techniques. The solution also addresses the concept of rhetorical situations and provides insights into organizing effective presentations based on communication ethics, clarity, and audience considerations. The assignment also includes a sample persuasive letter and its analysis.

Running head: MANAGEMENT COMMUNICATION
MANAGEMENT COMMUNICATION
Name of the student
Name of the university
Author note

1MANAGEMENT COMMUNICATION
Question: 1
One of the environmental factors or cues that have influence on the communication is the
place. This is due to the reason that, place is where the communication will take place. Thus, if
the place is convenient, safe, having proper lighting and ambience then the communication will
be more favorable and positive due to the fact that, communicators will feel more positive and
motivated to communicate (Cox, 2012). On the other hand, poor selection of the place will de-
motivate the communicators to shorten the time and process of communication. Thus, the basic
objective of the communication will not be met.
Another environmental factor for the communication is the noise. It is also important to
consider due to the reason that, having more noise will make it difficult for the communicators to
convey their messages to others. Moreover, having noise in the communication process will
reduce the interest of the audience to listen to the communicator (Goetsch & Davis, 2014). Due
to this reason, communicator have to raise his voice or have to take any other help to transmit his
message through the noise, which will further down grade the quality of the communication.
Thus, it is important to have the proper level of noise in the process of communication.
The last environmental cue is the time. Time is also important in the process of
communication due to the reason that, convenience of both the parties in the communication
process can be determined by the proper and effective choice of time. If the rime of the
communication can be chosen according to the audiences then the interest of them will be more
and vice versa. Moreover, selection of the accurate time should be determined by considering the
time differences between the countries.

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Question: 2
Both the communicator and audience are having responsibilities for each other in the
process of communication. This is due to the reason that, audience is the key stakeholder in the
process of communication. Thus, it is the responsibility of the communicator to speck in the
language in which, the audience will be comfortable and make them involved and guided
throughout the process. Moreover, it is also the responsibility of the communicator to offer
ample feedback time for the audience in order engages them in the communication process
(Sutton, Hornsey & Douglas, 2012). On the other hand, it is the responsibility of the audience to
pay attention to the presentation of the communicator. They should show positive body language
and provide feedback in order to make the communicator believe that they are interested in the
communication.
Question: 3
In the case of the effective communication, doublespeak should be avoided to as much as
possible due to the reason that, it will further increase the confusion among the audiences. Using
doublespeak will create different alternative meanings of the message, which will be difficult for
both the communicator and the audiences to conclude (Stubbe, 2015). In addition, using of
doublespeak may have negative impact among the audience if they perceive it in negative way.
For instance, if the communicator says that someone is passed on instead of using died, and then
it may portray a causal approach of the communicator among the audience.
Question: 4
Signposts are important in the communication process due to the reason that, it helps the
communicator to guide the audience according to the approach to his presentation without the

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chance of deviating from the core objectives (Podnar & Balmer, 2013). One of the presentations
being given by a student in his college is having numerous signposts, which helped to be in the
line of the message the communicator wants to convey. One of the most used signposts of the
presenter is the introduction of the presentation. In the introduction slide, he conveyed what to be
followed next in the presentation along with the objective of it. Thus, it helped the audience to
have the fair idea about what to be expected and analyzed in the presentation and accordingly
they will follow (Linder et al., 2015). Moreover, before starting a new section, the presenter also
concluded the previous one stated that what will be continued in the next section. This helped the
audience to have the conclusion of the first section before moving to the next. It will be
beneficial for them to engage in the presentation if they are being guided after every section. At
the end of the presentation, real world examples are being used by the presenter in order to
provide the audience the application of the discussed theories in the presentation. Effective usage
of the real world examples helped the audience to have the clear idea about the theories being
discussed in the presentation.
Question: 5
Self fulfilling prophecy is important in the process of the communication due to the
reason that, it helps the communicator to determine the end result of the presentation and the
probable reaction of the audience (Jussim, 2012). However, in this case, psychology is also
important for the communicator due to the reason that, it helps them to read the mindset of the
audience and communicate accordingly. Field of psychology will also help the communicator to
design the presentation according to what the audience is expecting from the presentation. In
different cases, it is important to modify the approach of the presentation in less time according
to the mood of the audience (Harris & Sanborn, 2013). Thus, if the communicator is having the

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knowledge of psychology, then it will be beneficial for him to determine and understand what
the audience is expecting and from him and also he can determine the change in the expectation
of the audience in between the course of the presentation. Thus, according to the determination,
the communicator will change the flow and approach of the presentation to match the current
mood of the audience. The more knowledge will be with the communicator in the field of
psychology, the more effective will be the self fulfilling prophecy of them. This will in turn
enhance the engagement and involvement of the audience in the process of communication.
Answer to question 11
Perception is an important phenomenon that helps in the undertaking of the proper
communication activities. The activity of perception differs from person to person based on the
mental setup of the people and their relative outlook. The most intriguing factor of the perception
is based on the levels of understanding of the person who is perceiving. In most of the cases
there are misinterpretations resulting to a communication lag (Casmir, 2013). That is because of
the perception of the receiver of the information and the outlook of the person, which heavily
affects the information that is being transmitted. On the other hand, the perception also helps in
the clear understanding of the message through the proper interpretation of the conveyed
element. It helps in the undertaking of the efficient steps of managing the communication.
Communication is a major aspect in this ever-changing world. It has helped in undertaking the
different changes in the organizations and the livelihood of the people. Therefore, perception
plays an important role in making the communication more effective based on the requirements
of the message and determining the levels of understanding of the receiver of the message
(Swenson-Lepper, 2012). The change in the language and the orientation of the message is based

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on the theories of perception of the receiver as the message can be validated only when it reaches
the potential receiver with the proper understanding of the message.
Answer to question 15
The choice of words, the pitch and the orientation plays a major role in the
communicational process. It helps in the understanding of the temper of the person who is
passing the message (Timothy Coombs & Jean Holladay, 2014). It also determines the
perception of the receiver. There are situations like addressing a class of students where the
teacher uses a formal tone to keep the understanding of the pupils attached to the lessons. On the
other hand, a person addressing a friendly gathering might make use of the informal and friendly
textured voice for making them feel homely. It is based on the receiver to which the message is
being transmitted and the quality of the message. It also determines the value of the message that
is being transmitted. Obviously, a highly confidential message would not be transmitted in a
public place. The importance of the message and the audience plays an important role in
determining the tone and the orientation of the message that is being transmitted (Raupp &
Hoffjann, 2012). The communication process is based on the determination of the type of
audience and the relevance of the message that is being delivered to the audience. The perception
of the audience plays an important role in determining the success of communication.
Answer to question 16
(Noah Williams)
200 Broadway Av
WEST BEACH SA 5024

6MANAGEMENT COMMUNICATION
AUSTRALIA
Date:
(John Robinson)
16 1/2 Windward Road, Kingston 2,
Jamaica.
Dear John,
Our company brings you the best baby care options through our new range of products!
Forget the primitive practices of rocking your babies as they cry as the new generation Baby
Rocker is here.
The rocker is installed with the improved technology of understanding the needs of your child
and rocks your baby to sleep without any human efforts. We proudly present you with our new
launch which is tested to be perfect in its attempts to rock a baby to sleep.
Our company is offering discounts for Christmas. So, bestow the best upon your baby with the
improved tech support.
To get back to us on the same please give us a call on our toll free number!
Limited stocks! Hurry!
Regards,

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Noah Williams,
(Sales executive and customer support officer)
The letter has an approach of persuasive selling technique where the seller is actually
pleading with the potential clients to purchase their product. The seller is well aware of the
culture that is being used by the Jamaican people for babysitting and thereby aims at introducing
new range of products for benefitting the clients. The perception of the sender and the receiver
has influenced the message that is being transmitted.
Answer to question 21
A rhetorical situation is worth considering as it helps in determining the major elements
that are required to undertake a proficient communication. It helps in the formulation of the steps
and strategies to undertake the proper communicational activities. It also helps in determining the
importance of the transmitted message (Berger & Meng, 2014). It helps in interlinking the
message and the audience with the sender of the message in a given situation, which is backed by
a purpose for creating a value. The most important consideration that is to be considered is based
on the effectiveness of the situation and the tonality and the perception through which the
receiver is perceiving the message (Grandien & Johansson, 2012). The purpose of the message
helps in determining the audience to whom the message is being transmitted and therefore it is
determined by the rhetorical situation. the setting also plays a major role in determining the
success of the communicational activity undertaken by the sender of the message. The issues that
are being faced by the people while communicating characterize the rhetorical situation and is
therefore an important aspect of the communicational process that is being undertaken by the
people for understanding the requirements of the message (Steyn, 2012).

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Answer to question 23
Organizing a presentation is based on the ethics of the proper communication, which is
characterized by the brevity and the clarity of the message that is being imparted to the receiver
of the message or the specific information. It is an important aspect where the message is judged
considering the type of audience it is going to face (Ruck & Welch, 2012). Organizing a
presentation helps in the proper transmission of the message to the concerned person or people at
large. Therefore, it is an important consideration for using the principles in the presentation for
the clear understanding of the message that is being transmitted to the people. The brevity and
clarity of the message in a presentation helps in removing the barriers to communication.
Therefore, the application of the ethics of presentation helps in maintaining the efficiency of the
presentation while transmitting the message.

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References
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study of leadership in public relations and communication management. Routledge.
Casmir, F. L. (Ed.). (2013). Ethics in intercultural and international communication. Routledge.
Cox, R. (2012). Environmental communication and the public sphere. Sage publications.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Grandien, C., & Johansson, C. (2012). Institutionalization of communication management: A
theoretical framework. Corporate Communications: An International Journal, 17(2),
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Harris, R. J., & Sanborn, F. W. (2013). A cognitive psychology of mass communication.
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Linder, R., Lupfer, N., Kerne, A., Webb, A. M., Hill, C., Qu, Y., ... & Kellogg, E. (2015, June).
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communication. Routledge.

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Raupp, J., & Hoffjann, O. (2012). Understanding strategy in communication
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