Management and Leadership Analysis: Skills, SWOT, and Development Plan

This report delves into various facets of management, beginning with an exploration of different management styles such as autocratic, democratic, and laissez-faire, along with their respective merits and demerits. It then examines the key characteristics of effective leadership, including communication skills, interpersonal skills, and honesty, providing examples within the hospitality industry. The report also evaluates communication processes, including verbal, written, and non-verbal communication, as well as barriers to effective communication. Furthermore, it analyzes organizational culture and change, emphasizing the importance of adapting to diverse environments. The report continues with a self-assessment of management skills, a SWOT analysis of personal strengths and weaknesses, and an application of the SMART model for setting objectives in time management. The report then addresses leading and motivating a team, justifying managerial decisions, and explaining how managerial and personal skills support career development, culminating in a personal development plan. The report utilizes examples from the hospitality sector, such as Hilton Hotels, to illustrate key concepts.

Management

Table of Contents
Management.....................................................................................................................................1
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Define management and compare different management styles...........................................3
1.2 Discuss the leadership characteristics...................................................................................4
1.3 Evaluate communication processes in hospitality business. ................................................5
1.4 Analyze organizational culture and change in selected businesses. .....................................6
TASK 2............................................................................................................................................6
2.1 assess own management skills performance.........................................................................6
2.2 Analyze personal strength, weaknesses, opportunities and threats.......................................6
2.3 Analyze the SMART Model to set objectives in time management. ...................................7
TASK 3............................................................................................................................................8
3.1 lead and motivate a team to achieve an agreed goal or objectives. ......................................8
3.2 Justify managerial decision you will make to support achievements...................................8
TASK 4 ...........................................................................................................................................8
4.1 Explain how own managerial and personal skills will support career development............8
4.2 Review career personal development needs, current performance and future needs to
produce development plan. ........................................................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES.................................................................................................................................9

INTRODUCTION
Management is the group of activity which influence management activity and the
business functions. Present report based on management which will going to present different
functions of the management in order to express the democratic, Laissez faire as well as other
styles. Furthermore, it will also discuss about leadership characteristics in present report three
leadership style will going explain interpersonal skills, communication skills and honesty.
Further apart, it will be discussing communication processes to ensure the proper work in the
management. Management skills performance which helps manager to manage the working
process in more effective ways. Analyze the own personal SWOT in order to identify the
effective tool management.
TASK 1
1.1 Define management and compare different management styles.
Management styles is the most important process to handle all business function in order
to achieve the management objectives. Management styles helps to take decision making process
each style having their own characteristics and pros & cons. There are some management style
giving below:
Autocratic style: in this management style manager take decision unilaterally, without
taking the participation of other team members (Agrawal, Sharma and Malviya, 2017). This
style reflect and change the opinion of the company members and give adverse effects on the
behavior of employees. On the other sides, it helps manager to perform better well managed
business, good confident personality. These kinds of managers give excellent supervision to the
subordinates. On the other hand this autocratic managers no more create leaders and managers
they are self centered which give negative impact on the employee moral.
Merit:
 It creates new skilled managers who make decision making process.
 This style helps to make the environment managed and align business to business
objectives.
Demerit:
 Less participation of employees which lead to dissatisfaction.
 No more successful in terms of effective management (Caminero and et.al., 2015).
Democratic style: it is the another style of management, in this style managers allows
team members for participation and their contribution in decision making approach. Along with
that, in this approach manager take everyone together in order to enhance the skills and
knowledge of other leaders. This approach helps to create more managers in the company. This
process helps to widespread communication where subordinates communicate with managers

vice-versa. This helps to give satisfaction level to the employees which helps in accomplishment
of organization objectives.
Merit:
 Create leadership approach and satisfaction level among employees and mangers.
 Proper communication level which help to flow necessary information.
Demerit:
 Create mismanagement due to lack of misunderstanding among managers and employees
(Campen, 2016).
Laissez-Faire management style: this style of management helps to communicate
horizontal as compare to other style it is a very small communication channel. In this style staff
members are very creative and unique style.
Merit:
 Proper communication flow between same level of staff.
 Better decision making process.
Demerit:
 Lack of participation of top level management.
 Lack of flow of communication.
1.2 Discuss the leadership characteristics.
Leadership is the kind of process in which individual leader approach employees for his
better performance (Drohan and et.al., 2017). Every business needs a good leader who gives
support to employees in order to make the effective working environment. Along with that, it is
the best effective process in order to hold the business activities. There are three characteristics
of leadership which defines the importance of leadership.
Good communication skills: until unless if communication process is not clear, vision
or mission of the company is not clear. It gives lack of improper results. Besides, a good leader
always having this quality which removes communication barriers. Good communicator have
power to motivate employees and make the best productive source.
Interpersonal skills: interpersonal skills are comes from the background knowledge
from good education and experience. Good leaders be always a good learner which makes
environment positive in the business (Dunford, and et.al., 2017). For example Hilton Hotel
leaders are the well skilled and knowledgeable which adopt different innovative environment in
the atmosphere. A good leaders having interpersonal skills through which they make customers
happy and satisfied.
Honesty: the supreme quality of leadership is honesty which makes Hilton Hotel more
precious and attractive. Customers loved top visit Hotel Hilton because their management staff is
well honest with the customers (Ilieva and Karaatanassov, VMware Inc, 2016).

1.3 Evaluate communication processes in hospitality business.
Communication processes Explanation and Example
Verbal
Verbal communication means in which person or a group
express their feeling through words, expressions, gestures.
Besides, sender has a message for receiver. For example, front
desk communicate customer about room and other services
through orally or verbally.
Written
Written is the another form of communication in which sender
writes their feeling either on the paper, email, or text message.
Through which receiver receives. For example, Hilton get
touch with the customers through emails, phones (Kanabar and
et.al., 2017). Through which they communicate their
information through written communication.
Non-verbal Non-verbal communication helps top communicate body
language, status of the customers. Through which employees
offers services to the customers.
State and Explain Three (3) Barriers To
Effective Communication
1). Physical barriers: some times while communication physical barriers may occur in
order to poor attitude, poor listening, background noise,
2). Attitude: this is the another barrier who restrict the flow or the objective of the
communication. That is attitude for example, anger, sadness etc. it gives the negative
impression on the customers' behavior.
3).
Lack of language understanding: it is the another barrier who interrupt the
communication process.

1.4 Analyze organizational culture and change in selected businesses.
Organization culture is different from another. In the organization culture there are
different employees who belongs from different culture. This changes in culture and
environment, they may occur challenging as well as diverse culture which is very effective for
the organization performance (Landmann, 2016). Along with that organization culture influence
diverse environment which brings new opportunity and growth. Manager of Hilton needs to
adopt all changing culture or environment in order to manage the company objectives and
growth. Manager needs to adopt demographic, legal or economic environment in order to ensure
the effective productive environment. It gives various opportunity for the company to meet the
needs of customers by adopting all changing environmental factors. In order to adopt the best
effective environment. Along with that, organizational environment provides opportunity to grab
the market opportunity in order to compete with external market. Demographic factors includes
corruption rates, population rate etc. besides, legislative environment gives the opportunity to the
company to adopt effective environment changes.
TASK 2
2.1 assess own management skills performance
Skill Your practical example and performance level
Management skills, 1. Management skills is good decision maker
2. Good coordinator,
Leadership skills, 1. Self confident.
2. Honest, hard worker.
Interpersonal and, 1. Presenting skills.
2. Effective comminatory.
Communication skills 1. Well written or oral skills
2. good personality interaction.

2.2 Analyze personal strength, weaknesses, opportunities and threats.
In order to present best skills or management skills. Individual needs to grab the
opportunity and overcome from the threats (Sasidharan, 2017). In order to identify the personal
strength and opportunity it gives the great opportunity to make self assessment. This process
helps to make development plans.
Strength
 Good leadership skills which helps
company to lead the subordinates'
performance.
 Good management skills through which
employees can easily managed and
settle.
Weaknesses
 Lack of technical skills.
 Needs to enhance the interpersonal
skills.

 Excellent communication skills
Opportunity
 Adopt new management or leadership
styles in order to nourishing new skills
or power.
Threats
 Changing environment in order to get
the best possible effects.
 New technologies and effecting control
skills.
2.3 Analyze the SMART Model to set objectives in time management.
Smart goals are the effecting process in order to get the best effective process. This helps
to adopt the time management skills in order to get the possible outcomes. With the helps of
SMART model through which my weaknesses or threats would be overcome. This is the
effective process of new enhancement (Seddon, Fred and Amanullah, 2016).
Specific (S): specific is the effective element in which individual needs to set the specific
objective in this plan, I will set by objectives or give priority to the things which is most
important and necessary. This is the effecting and potential process in order to enhance the threat
or weaknesses.
Measurable (M): this is the next process towards the goal and objective. This process
helps to measure the actual performance and effective working performance. This is the
continuous process which helps to keep on tract every time.
Action oriented (A): in this step individual needs to break the goals into small action
steps in order to achieve them in more efficient manner. Moreover, this helps person closer to the
main objective or goals.
Reasonable (R) : this is the another step which helps to avoid setting which arise
unreasonable expectations. Person influence by personal and situational factors which affect the
overall objective. Individual needs to avoid all those affecting factors to ensure main objective.
Timely (T): this is the another major step which is most essential and important. This
helps to maintained the commitments to the deadlines (Campen, 2016).
TASK 3
3.1 lead and motivate a team to achieve an agreed goal or objectives.
Due to market downturn company fails to pay annual pay rise to employees. In order to
settle the issues and conflicts of the employees. It is very necessary to adopt the best leadership
approach to guide employees (Kanabar and et.al., 2017). It is the responsibility of the manager to

adopt the effective process to deal with employees. They need to provide motivation and trust in
terms of not getting annual pay. Give enthusiasm among employees in order to accomplish the
organization objectives. This is the main objective of the company to adopt effective
environment so that, employees give their participation in tough time.
3.2 Justify managerial decision you will make to support achievements
It is the responsibility of manager to make the working environment among employees in
order to get the business objectives. Managers take decision on the basis of present environment.
Its decision making process support employees or organization objectives. Manager needs to
adopt plans in order to manage the achievement of company. Managers needs to adopt employee
group discussion to take reviews of them. Manager should take participation of the employees in
order to get the best decision making process.
TASK 4
4.1 Explain how own managerial and personal skills will support career development.
Managerial skills
 Managers have technical skills to accomplish the task or objective in effective manner.
 Human Skills of manager helps to manage the work with employees or give support and
motivation among employees to get best output (Landmann, 2016).
 Managers having conceptual skills who thinks out of the box which helps company to
accomplish the objective in more attractive ways.
Personal Skills
 Honesty and seriousness of an individual helps to garb the organization prospective.
 Critical thinking of personal skills helps company to think different working approach.
 Flexibility in working in any situation helps company to make energetic environment
among other employees.
4.2 Review career personal development needs, current performance and future needs to produce
development plan.
On the basis of mine weaknesses or threat I will need to learn more technical skills and
enhance the management concepts to nourishing best effective opportunities. This helps to
generate the best possible task which gives effective working process. On the other side, I will
need to adopt some management workshops and classes to improvisation of my management
skills. This helps me to get overcome from weaknesses. This is the best process of working in
very effective manner (Seddon, Fred and Amanullah, 2016).

CONCLUSION
From the above section, it can be concluded that, management play a very important
factors in order to fulfill the basic or overall objectives of the organization. Report discussed
about the important factors which includes new learning leadership and managerial skills. On the
other side, report also discussed about the leadership characteristics and styles. Moreover, the
main objective of the organization is to accomplish the objectives with great efforts.

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