A Report on the Impacts of Poor Communication in the Workplace

This report delves into the critical issue of ineffective communication between management and employees, examining various aspects within the context of the National Health Service (NHS). It differentiates between clinicians, administrative staff, and managers, clarifying the roles of clinical and non-clinical managers. The report explores the responsibilities of each group, highlighting the impact of poor communication on patient care and overall organizational efficiency. It emphasizes the importance of effective communication strategies to mitigate workplace issues and improve decision-making processes. The report analyzes different managerial roles, including the responsibilities of clinical and non-clinical managers, and the impact of their interactions on the healthcare environment. It also covers the administrative staff, their roles, and how they contribute to the organization's communication flow. By providing a comprehensive overview of these dynamics, the report offers valuable insights into addressing communication breakdowns and fostering a more collaborative and efficient work environment within healthcare settings.

Ineffective Communication between
management and employees

Table of Contents
Ineffective Communication between management and employees...............................................................1
Are they clinicians?.................................................................................................................................3
Are they administrative staff?..................................................................................................................3
Who are managers?.................................................................................................................................3
Are they clinical managers?.....................................................................................................................4
Are they non-clinical managers?.............................................................................................................4

Are they clinicians?
Yes, they are clinicians who work with NHS. They are a health care professional who
works as a primary care giver of a patient within a hospitals, clinic, and skilled nursing facility or
at the home patient. A qualified individual in clinical practice of medicine, psychology or
psychiatry those are distinguished from one specialized within laboratory and research
techniques. They are responsible for managing their patients and illness so that they are is no
negative impact on their health. Managing illness means that it is not just about writing
prescription. If patient is going through worry and stress to an extent where they can’t work then
problems cannot be solved by just giving anti-anxiety medicines. Managing problem is engaged
with talking to patients, acknowledging the causes as well as guiding patients through which
stress can be minimized. Impact of illness does not denote physical effects of illness. If patient is
going through physical effects of illness then it denotes impact of illness. Suppose that patient is
having problem of liver and requires transplant then it involves patients fear along with worry
they are going through. A good clinician works to improve as well as manage such effects.
Are they administrative staff?
Every organization has their own administrative department who is responsible for
carrying out different set of roles and responsibilities. They are individuals who are accountable
for day to day happenings within clinical office. They works at front desk, are liable to deal with
patients along with this they fill medical documents along with handling insurance forms. There
is no formal educational need along with this training is provided on the job. There are various
programs which renders certification that provides competency. Within NHS, a person is
responsible for supporting an executive, organization, group or department especially by
management of administrative tasks like scheduling appointments, correspondence, data entry
and filing. They are liable to handle phone calls, emails and other employees along with
management of filing systems. Apart from this, they are also involved within management of
timelines for senior executives and senior along with on boarding of new employees. Yes they
are administrative staff.
Who are managers?
They are individuals who are liable for coordination and integration activities of other
people within organization. A hospital manager formulates decision with respect to finance and

structure. They evaluate new procedures as well as efficiency of health care. Hospital managers
work along with administrators to plan as well as coordinate with health services which are
provided by organization. They are also responsible for supervising all areas of hospital which
comprises of physicians, nursing, medical records, health information technicians and many
others. They communicate so that they can solve diverse problems and formulate effectual
decision making. Managers collaborate with other disciplines and formulate budget as well as
finance.
Are they clinical managers?
Clinical managers is a type of medical as well as health service manager within both
administrative as well as medical capacities for ensuring establishment through which work can
be carried out in a smooth manner. They usually for clinics, doctor’s offices, outpatient facilities
and long term care facilities. A typical responsibility of manager comprises of management of
professionals, administrative, clinical, clerical staff and administrative staff. Clinical managers
are also liable to recruitment & selection, their development, formulation of policies along with
implementation of policies and setting & monitoring budgets as well as make purchase decisions
for equipments. They are the head of own department who leads their professional teams where
nurses, doctors as well as therapists work in sync with each other. Yes, they are clinical
managers.
Are they non-clinical managers?
Non-clinical roles are those who are not liable to any kind of medical testing or attention.
It comprises of coders and medical billing, transcriptionists, hospital executives, receptionists
and any other individual who works like a support staff within hospital like human resources,
administrative assistants, IT, etc. But some non-clinical employees communicate with patients
but they do not provide any kind of medical care. Conducting original research is major focus of
non-clinical psychologists so that it can be applied development of any specific medication. They
attempt to attain new knowledge, without a specific end in mind. There are plenty of additional
non-clinical roles in the health care industry like pharmaceutical reps, medical gadget sales,
medical recruiters, biomedical engineers, biostatisticians, case workers and patient advocates. No
they are not non-clinical managers.