This assignment presents a 7-point Likert scale survey conducted within the context of healthcare engineering, specifically focusing on the service provided by engineers and the maintenance of medical equipment. The survey includes questions designed to gauge the respondents' agreement with various statements related to engineer communication, equipment improvement, training, service quality, and the efficiency of the maintenance process. The assignment provides a detailed breakdown of the survey questions, the corresponding Likert scale, and an evaluation of the responses, including a table summarizing the distribution of responses across the scale and a corresponding chart. The analysis aims to assess the effectiveness of the engineering services and the maintenance procedures in a healthcare setting. The assignment also includes an introduction to the Likert scale methodology, emphasizing its application in marketing research, client satisfaction studies, and other areas. The assignment is a part of a BSc (Hons) Management of Healthcare Engineering Technologies & Facilities course, specifically module Leadership and Management in Healthcare.
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