Information System Management and the Red Rooster Supervisor Role

This report examines the role of a shift supervisor, particularly within a Red Rooster setting, focusing on the management of information systems. It highlights the complexities faced by managers, the importance of interpersonal and organizational factors, and the key characteristics impacting interactions within the organization. The analysis covers the primary functions of a supervisor, including organizing work, setting objectives, measuring performance, communicating and motivating staff, and developing employees. It also identifies challenges faced by supervisors and discusses the nature of interdependencies between various roles such as suppliers, finance executives, marketing and PR executives, HR executives, and employees, emphasizing the importance of these relationships for organizational performance and customer satisfaction. The report concludes with recommendations for accurately measuring individual performance to enhance customer satisfaction.

Running head: MANAGEMENT OF INFORMATION SYSTEM
Management of Information System
Name of the Student
Name of the University
Author Note

1MANAGEMENT OF INFORMATION SYSTEM
Executive Summary:
Complexity has been faced in the managerial role. Manager has to reliance on people inside
and outside the organization who can be important to the job. There are some necessary
interaction of interpersonal factors and organizational factors that has to be fulfil for the
organizational purpose.The current job of Red rooster shift supervisor, analyzing the job role
in context to the organization. It contains some principle characteristics that impact the
interaction with the organization and fulfil the requirement of the job. Finally, will conclude
by providing a recommendation.

2MANAGEMENT OF INFORMATION SYSTEM
Table of Contents
Introduction................................................................................................................................3
Role of Shift Supervisor.............................................................................................................3
Primary Function of Supervisor.................................................................................................4
Identifying the issue of Manager................................................................................................4
Principal characteristics of individual or groups........................................................................5
Nature of interdependency.........................................................................................................5
Effectiveness and Efficiencies of each individual:....................................................................7
Recommendation........................................................................................................................7
Bibliography...............................................................................................................................8

3MANAGEMENT OF INFORMATION SYSTEM
Introduction
The shift supervisor assist the store manager to maintain a positive environment and
provide an efficient, fast and friendly service for a Quality Experience with the team
members and the customer. Shift supervisor provide support in customer service, training,
gives education and knowledge of the product, practices a safe work and provide a House
Rules and Guiding Principles. The shift supervises the barista and shift barista. The
supervisor has to work as a manager when the assistant manager and the store are absent. The
supervisor have to assist the store manager to maintain a proper coverage and have to handle
the cash for store funds at the time of running the shift.
Role of Shift Supervisor
As a Shift Supervisor primarily work in Red Rooster and run the staff in the absence
of the manager. In this role the supervisor has to direct the employees about their daily
routine. Moreover, the supervisor also makes sure about the customer experience and interact
with them to satisfy them as much as possible. The Shift supervisor ensure the satisfaction of
the customer by providing proper training to the employee, have a quality control and adhere
to the policy of the company. In the food services, the supervisor makes sure that the
employees are able to perform variety of tasks, from serving, stocking supplies, preparing
food, charge food, handling cash, credit cards, resetting tables, cleaning tables and counters,
answering question and greeting customers. The Shift supervisor has to report directly to the
assistant manager or managers. The shift supervisor has to produce customer service in a
friendly manner, with courteous, relaxing demeanour and provide a quick service. This will
help to repeat the same customers to visit again. The supervisor has to work with the team to
give a great dining experience. In this job role the supervisor has to keep motivating to the
employees, resolve the conflict and even make hard decisions. Perhaps the role of supervisor

4MANAGEMENT OF INFORMATION SYSTEM
has a significant impact on workplace taking into consideration of the organizational
performance. Employees and the customer are mainly influence by the supervisor. A
Supervisor role is vital for shaping the organizational culture. The departmental performance
is aligning by carrying out responsibilities for overarching the goal of the organization.
Primary Function of Supervisor
This paper will discuss about the nature of duties, styles and success of supervisor in the
company that has effect in wider way as any other function of workplace.
Before exploring the ways in which the result of the business gets its impact to the
supervisor. Although the title of the job of ‘supervisor’ is widely used in describing the
responsibilities that manages the function of an event or a department. The responsibilities of
the individual varies from business to business. The ‘primary function’ of the supervisor has
been divided into five distinct components as discussed below:
- Organize – the work has divide into activities that are manageable by the supervisor.
The supervisor has to assign these work to the employees who are relevant.
- Set objectives – group goals are set and has to determine the best way to meet them.
- Measure – Appropriate targets and yardsticks are establishing to interpret and analyze
the performance.
- Communicate and Motivate – creating a team ethos and taking a clear decision
through communications with the staff
- Develop people – staff has to be develop as an asset of the company
Identifying the issue of Manager
In has been recognize in the recent year that the staff has to recognize and reward as
these are the important element in the management. It may seem that the job of supervisor is
an easy job that they have to just tell employees what to do. However, the fact is even the

5MANAGEMENT OF INFORMATION SYSTEM
supervisor faces certain challenges to run a workplace in fair and in a more effective manner.
Depending on the strengths and weaknesses of the individual.
Principal characteristics of individual or groups
Suppliers- The characteristics are rapid delivery without any hassle, high service levels,
production capabilities, accounting capabilities, ease of communication and ethics.
Finance Executive- The characteristics are honesty, high integrity and trustworthiness,
strategy-minded, proactive, analytical, team-oriented, decision-maker and understanding of
corporate taxes.
Marketing and PR Executive- The characteristics are ability to communicate, insatiable
curiosity, creative streak, boundless enthusiasm, loyalty, great listeners and sales people and
team player.
HR executive- The characteristics are knowledge and expertise of human resources
functions, communicator, presenter and innovation. The other characteristics are
approachable, time management, delegator, self-discipline, decision maker, trust advisor,
business acumen and motivator.
Employees- The characteristics are disciplines, dependable, initiative taker, responsible,
good attitude, adaptable, creative and great communication skills.
Nature of interdependency
Suppliers- The interdependency exists in a way that they are directly dependent on each
other as suppliers provide necessary requirements that a manager requires for its business
while suppliers are required to supply materials that are required for the business.
Finance Executive- The interdependency exists in a way that they are directly dependent on
each other as finance executive helps to provide financial capability of business to supervisor.

6MANAGEMENT OF INFORMATION SYSTEM
Marketing and PR Executive- The marketing and PR executive helps to provide leads
generated and customers to the business. This shows that they are not exactly interdependent
but to improve business they interact on a regular basis.
HR executive- The HR executive helps to provide an overall management of the business
where recruitment and training are done by the executive. Thus it is directly interdependent
with supervisor to communicate and manage the overall business functions.
Employees- The employees are interdependent directly as they both interact to deliver best
quality of services and products to improve the performance of business. The employees are
the most important factors of the company and hence their interdependency with the
supervisor is necessary.
Figure 1: Diagrammatic Representation of Interdependencies

7MANAGEMENT OF INFORMATION SYSTEM
The Shift Supervisor handle the customer service and is responsible to manage the store and
has to achieve the daily target. It has to assist in driving the cultural changes and provide an
exceptional customer services. The members that will work under me would be the staff,
supervisor, peers, customers, suppliers, regulators. The staff member will be interacting with
me.
Effectiveness and Efficiencies of each individual:
Suppliers- The supplier gets benefits in reducing the costs, minimises the price of vitality,
outsource certain activities and improve the operations with effectiveness and efficiencies.
Finance Executive- The finance executive acquire some knowledge and understand the costs
and methods that can reduce it.
Marketing and PR Executive- They help in creating marketing brand awareness.
HR executive- the focus on providing more benefits to the employee through which they also
get the benefits and compensation
Employees- Employee are provide with medical, life insurance, retirement and lot more
benefits.
Recommendation
It is strongly recommended to the supervisor to accurately measure the performance of each
individual to get a best customer satisfaction.

8MANAGEMENT OF INFORMATION SYSTEM
Bibliography
Bromley, P., & Meyer, J. W. (2017). “They are all organizations”: The cultural roots of
blurring between the nonprofit, business, and government sectors. Administration &
Society, 49(7), 939-966.
Cheng, C. Y., Jiang, D. Y., Cheng, B. S., Riley, J. H., & Jen, C. K. (2015). When do
subordinates commit to their supervisors? Different effects of perceived supervisor
integrity and support on Chinese and American employees. The Leadership
Quarterly, 26(1), 81-97.
El-Masri, M., Orozco, J., Tarhini, A., & Tarhini, T. (2015, July). The Impact of IS-Business
Alignment Practices on Organizational Choice of IS-Business Alignment Strategies.
In PACIS (p. 215).
Kim, W. G., Li, J. J., & Brymer, R. A. (2016). The impact of social media reviews on
restaurant performance: The moderating role of excellence certificate. International
Journal of Hospitality Management, 55, 41-51.
Moen, P., Kelly, E. L., Fan, W., Lee, S. R., Almeida, D., Kossek, E. E., & Buxton, O. M.
(2016). Does a flexibility/support organizational initiative improve high-tech
employees’ well-being? Evidence from the work, family, and health
network. American Sociological Review, 81(1), 134-164.
Orozco, J., Tarhini, A., & Tarhini, T. (2015). A framework of IS/business alignment
management practices to improve the design of IT Governance
architectures. International Journal of Business and Management, 10(4), 1.
Stone, D. L., & Deadrick, D. L. (2015). Challenges and opportunities affecting the future of
human resource management. Human Resource Management Review, 25(2), 139-145.

9MANAGEMENT OF INFORMATION SYSTEM
Trainor, K. J., Andzulis, J. M., Rapp, A., & Agnihotri, R. (2014). Social media technology
usage and customer relationship performance: A capabilities-based examination of
social CRM. Journal of Business Research, 67(6), 1201-1208.
Tuntirattanasoontorn, N. (2018). Service quality improvement in the Thai hotel industry. AU
Journal of Management, 6(1), 24-37.
Філиппова, С. В., Малін, О. Л., & Шерстньова, О. О. (2018). Marketing and information
technologies as tools to ensure financial and economic security of hotel and restaurant
business. Економіка. Фінанси. Право., (2'2018), 9-11.