IMAT5206: Management of Information Systems Report - Portfolio

This report, prepared as part of the Management of Information Systems (IMAT5206) module, provides an overview of key concepts in information systems. It begins by defining information systems and their role in supporting various business functions, followed by an exploration of innovation within information systems, using Apple as a case study. The report then delves into diffusion technology, IT chargeback and processes, accounting systems, cloud services, and SaaS. Furthermore, it examines IT service management (ITSM) applications, availability management, IT governance, shared services, and concludes with a mitigation plan for shared services. References include academic and trade literature on the topics covered.

F R O M : S T U D E N T N A M E
MANAGEMENT OF
INFORMATION SYSTEMS

INFORMATION SYSTEM
• Information system is actually set of components that are
interlinked in the form of collecting, processing and allocate
information to the end user.
• Information system offer various type of support like support
to finance, people management, innovation and governance
related information system

INNOVATION IN INFORMATION SYSTEM
• Innovation helps in bringing cost effectiveness and help in
developing huge customer base.
• One of the best example of innovative organization in the
world is Apple company which has used information system
as platform for their new product I pad.
• Company is operation all most every section of the world with
the help of information technology in the form of IOS system.

DIFFUSION TECHNOLOGY
• It is actually a process which informs the spread of innovative
ideas all over the world in terms of timing, period and
sections.
• Apple company follows S shape curve of diffusion technology.

CHARACTERISTICS OF INNOVATION
• Make operational function easy.
• Offer most creative feature which offers high performance.
• Creativity that can bring culture and practice together.

IT CHARGE BACK AND PROCESS
• Offer protection to customers against fraud activities.
• It involves both parties provider and buyer in order to ensure
trust building.
• It is mainly connected with the cost centers of the
organization.

ACCOUNTING SYSTEM
• Implementation of accounting system in the business for
financial excellence.
• It helps in monitoring all the step which is being taken related
to the financial aspects.

CONCEPT OF CLOUD SERVICE
• Better scalability
• Offer better reliability related to resources.
• Better computing
• Offer wide storage space

SAAS
• Software as a service is a software delivery model.
• It acts as hot for the business operation
• It is actually a kind of delivery software
• It is referred as nomenclature of cloud computing.

SAAS WORKING
• No requirement of hardware while using this
service
• Act a data distributor for various potential
purchasers.

ITSM APPLICATION
• Cost management
• Modern business solutions

AVAILABILITY MANAGEMENT
• Available management is considered as the important service
which is linked with the deliver of service which can meet the
expectation of the customer.
• Availability management key purpose is to offer cost effective
business operation