Identifying and Analyzing Management Issues at TESCO: A Case Study

This report presents a comprehensive analysis of management issues at TESCO, a multinational grocery company. It identifies key challenges such as employee turnover, recruitment difficulties, and performance-related problems. The literature review explores various management issues, including employee performance, hiring decisions, and attracting new employees. The research methodology employs a descriptive design with an interpretivism philosophy and an inductive approach, utilizing a non-probabilistic sampling technique. The findings highlight the significance of addressing human resource issues to improve productivity and reduce employee turnover. The report recommends strategies to enhance employee satisfaction, improve training programs, and foster a positive work environment. The study concludes that effective management practices are crucial for TESCO's continued success and market leadership. The report also emphasizes on the importance of addressing service and product quality to boost growth and customer satisfaction. The report is a comprehensive study of management challenges and provides valuable insights into improving business operations.

Management Project

Table of Contents
.........................................................................................................................................................1
TITLE..............................................................................................................................................2
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................2
LITERATURE REVIEW................................................................................................................3
To identify various management issues at work place...........................................................3
To ascertain the major issues faced by management related to human resources..................4
To analyse the major areas which hinders growth and productivity through high service and
product quality........................................................................................................................5
RESEARCH METHEDOLOGY.....................................................................................................6
Type of Investigation: ............................................................................................................6
Research design: ....................................................................................................................6
Research Philosophy:.............................................................................................................6
Research approach: ................................................................................................................7
Data sampling: .......................................................................................................................7
FINDINGS.......................................................................................................................................9
RECOMMENDATIONS...............................................................................................................14
CONCLUSION .............................................................................................................................14
REFERENCE.................................................................................................................................16
1

TITLE
“To determine determine different types of management issues at work place” A case
study on TESCO
EXECUTIVE SUMMARY
TESCO is a company that deals with supermarkets and hypermarkets in United Kingdom
and this retail store are running approx 600 stores across country. As they are operating larger
scale services with help of so many employees and it is clear that how much a corporation is
large its management issues are also to be wide. this project includes that issues related to
recruitment, selection, organizing, controlling and staffing. other then this poor quality
performance of employees etc. these are some problems that are currently facing by management
of TESCO company. This retail store is a large scale association and it has an expert to get rid
out of this kind of situations.
INTRODUCTION
Management has worked in an organisation to run several activities like controlling,
leading, planning, organizing and monitoring of all business operation with in a work place.
Management is a key person in a company to take responsibility of every department. They make
plan and strategies to implementing business operation effectively, so they can gain competitive
advantages at work place. Company face many problem related to business management like
recruitment process, strategies execution and planing management etc. In this report TESCO
company has used for analysing business management issues with in a work place. TESCO is a
multinational UK based grocery company. Their headquarter located in Welwyn Garden city,
Hertfordshire, UK. It has run their business operation across Asia and Europe. TESCO has
grocery market leader in UK and open their store in 12 another countries (Narayana, Pati and
Vrat, 2012). In this given report identify several management issues and carry out research on
these issues to find out their relevance with firms. In this research choose appropriate research
method to draw a valid concussion.
2

LITERATURE REVIEW
To identify various management issues at work place
Management share perks and reward with their other employees. Manager has influenced
employees behaviour as well as provide motivation to them. In an organisation manger has
received better compensation as compare to other employees and need not to sit in a cubicle.
They have role and responsibility regarding planning, controlling, directing etc. for operating
business operation in a very effective manner in order to gain high market share. They face many
problem regarding work, role and responsibility with in a firm. Some important issues face by
management are as follows:
Confronting employees performance problem: Management face responsible for the
employees performance so they focus on hiring good applicants and provide effective training
and development program for increase productivity and learnings. For this they have hire or give
responsivity to training employees to trainer and support them on very aspects (Bray and
Bouchard, 2014).
Making right hiring decision: Management face problem related to hiring talented
employees as well as their all recruitment process. Many time this process has influenced by
external and internal forces like recontamination of employees recruitment by politicians. HR
mangers has follow firm guidance for hiring and selecting new employees with in a work place.
But some time human resource managers can use their own strategies and plan that create
problem for management to understand new hiring process is a right or wrong for an
organisation.
Attracting new employees: Management use several market tools for promoting and
advertising job vacancies. Employees are applying for job in firm by analysing company
performance record as well as their market image. So that is the management responsibility to
maintain their firm Positive image at market place: That is the management responsibility make
positive image at a market place.
Employees performance: Slow work process and poor customers services are the major
problem of business management. Manager has identify their team performance to ward services
delivery
Losing high potential employees: Employees left firm when they have receive another
best offer, so that is create high employee turnover thus effect overall firm profitability.
3

Management has face this problem several time and take appropriate action to solve this
problem like heck in salary package, give compensation and bonus etc. (Tang and Musa, 2011).
Initial research:
Research are conducting for company to understand management issues with in a work
place. So that TESCO has also faced problem related to human resource and it very important for
them to identify very issue related to management and solve this in order to gain productivity as
well as high profits.
Relevance of this Research: TESCO are conducting research with in a firm related to human
resource and management. Through this research, firm has identify core issue of management
and solve it in a appropriate manner. This provide help to top management for solve issues
related to high employees turnover, poor trained staff, attracting new worker and making right
hiring decision etc. Through this process management are able to understand gap between actual
workers outcomes with desire outcomes. So they make strategies and plan to full fill this gap in
order to increase employee's performance and productivity in a given period of time.
Employee's has asset for an organisation, so administration want to decrease high
workers turnover. In this research its concluded that, employee's are very important for an
organisation and management has take appropriate step to full fill their necessary needs and
wants like training and development program for increase employee's efficiency, accurate salary,
solve conflicts between employee's as well with management etc.(Sims, 2011).
To ascertain the major issues faced by management related to human resources
 High employee's turnover: TESCO provide best services to their customers so they lead
in grocery market in overall UK. Employee's of TESCO has delivered high quality
services to clients and productivity in their own work. TESCO face high workers
turnover problem with a work place which decrease employee's productivity as well as
overall firm profits.
 Induction program: HR mangers conducting induction program for new employees.
With this they provide necessary information about firm culture as well as policies and
rules to new candidate. Management has focused on delivery positive impact of firm in
worker mind. For this, they have manage positive environment in work place and
motivating existing employee's to support new employee's for settle in working situation.
4

 Attracting talented and potential employee's: HR manager make plan for attracting
applicants toward firm. For this, they have promoting and advertising job vacancy in
several marketing communication channel like social media, job portal, newspapers,
employment news etc. Management has face problem related to which one mode are
most appropriate for promotion. Applicants search for company information as well as
their make reputation before applying the job. So management has managed positive
image of company in front of applicants and manage humerus. Its a very big problem for
administration (Lu and et. al., 2013).
 Employee's performance: This is a very important issue in front of management. They
wants employee's performance can not influenced by reasons like conflicts, high work
burden, supervisor direction etc. So that solve every kind of problem related to
employee's performance and full fill their psychological needs. TESCO has use
communication tool to solve every employee's problem in a very effective manner to
enhance workers productivity.
Investigation is worth full or not: Analyses of management issues related to employee's
are very worth full for an organisation. Thus decrease high turnover of workers and save firm
resources with in a work place. TESCO has conducting this type of research in work place and
increase their market share and profitability. With this research management has identified gap
between employee's actual performance and desire performance. This information help in
decision making process and appropriate action to manger work in order to gain high market
share as well as long term sustainability at market place in a given period of time.
To analyse the major areas which hinders growth and productivity through high service and
product quality
Company has identified major issue related to product and services quality to increase goods
quality as well as customers satisfaction. Some major area which create effect on growth and
productivity of the firm are as follows:
Poor quality of service: Management face the problem related to poor quality of services
delivered by employees. So they identify the main reason of poor quality of product & services
and take appropriate action accordingly.
High waste levels: High waste of firm resources has a very big problem of management.
They want to save firm resources, so they have watch all business operation.
5

Poorly trained staff: Management hire trainer for provide training to their workers but
some time they can not full fill management demands. So that its create problem for executing
business activities effectively (Aragon-Correa, 2013).
Poor customer feedback: management of an organisation has received poor customer
feedback when company can not serve quality of product in front of customers and fail to
provide satisfaction.
RESEARCH METHEDOLOGY
This is a process of collecting data's and information for making effective decision
regarding to research aim as well as objectives. Research methodology may include types of
investigation, research design, philosophy and approaches for draw a valid outcomes.
Type of Investigation:
This is a first step of research methodology which provide help to researcher for identify
type of research. Research has two type qualitative and quantitative method. In qualitative
research method researcher has used quality data's and information, this data's is gather form
newspapers, magazine, journals, books and articles or many more. In quantitative research
method researcher has used quantitative or numerical data's for draw a valid conclusion, this
data's gather form questionnaire, interview process, focus group and many more. In this research,
researcher has used quantitative research method by using questionnaire process of investigation.
Research design:
This is a very important part of research. Research design is a blueprint of whole research
activities and process. Research design is categorised into three major types exploratory,
descriptive and experimental (Canavan, 2014). This process provide help to implementing
research activities in real platform. Company choose appropriate research design accordingly to
their needs and wants. In this present research descriptive design have been used, accordingly to
current case situation its very use full method for analysing accumulated information and data's
in a very effective manner.
Research Philosophy:
In this step, researcher has gather relevant information and data's by several option and
sources as per requirement of firm as well as research objectives. Research philosophy can be
two types positivism and interpretivism. In this report interpretivism research philosophy has
6

used to carry out research project in a very effective manner which provide right direction to
execute whole research project.
Research approach:
Research approach is a most important part of the whole research methodology.
Researcher has select appropriate approach accordingly to their research goals and objectives
(Budd, Ison and Ryley, 2011). Generally tow types of research approach has been used by
researcher inductive and deductive research approach. In this report inductive research approach
has used to take appropriate action. This approach are very use full for direction to quantitative
research in a appropriate manner.
Data sampling:
Researcher has choose appropriate sample of data's that draw form original population
and public. Data sampling has two type probabilistic and non probabilistic which is based on
suitability of investigation work. In this present report non-probabilistic sampling technique are
used for analysing and interpreted information as well as data's. Through this method of
sampling researcher has attaining proper outcome and result in a given period on time. So, for
this research researcher select sample size of 30 respondents for gain or generating opinion of
customer as well as employee's (Mather and Seifert, 2011). These 30 respondents are above 20
years in ages and at lest graduate. So this report has used focus data's sampling for draw a valid
outcomes and result in order to gain all goals and objectives of research.
QUESTIONNAIRE
Name:
Age:
Gender:
Contact number:
Email ID:
Q1) Does management decision making process has influenced employee's performance
as well as productive with in an organisation?
 Yes
 No
Q2) Role of training and development program to increase productive of employee's?
7

 Positive
 Negative
Q3) How quality of product and services may influence customer satisfaction?
 Positively
 Negatively
 No comment
Q4) How company can satisfaction their employee's to decrease worker turnover?
 Compensation plan
 Bonuses
 Attractive salary packages
 Incentives
Q5) How a company has solved the problem of poor customer feedback with an
organisation?
 Provide after sale services
 High quality of product
 Resolve customer problem by using communication channel
Q6) How management prevention firm resources?
 Used appropriate wast management strategies
 Proper resources utilisation
 Focus on resources allocation
Q7) Give any suggestion to TESCO for increase their employee's performance and
productive.
Case: The case is all about identification of business management issues related to human
resources as well as quality of product and services in TESCO. TESCO has used several
strategies and plan to increase overall productive and profitability of the firm to gain competitive
advantage at market place.
8

FINDINGS
THEME1: Management decision has influenced by employee's performance.
Q1) Does management decision making
process has influencedQ2) Role of training
and development program to increase
productive of employee's?
 Positive
Negative employee's performance as well as
productive with in an organisation?
Frequency
 Yes 25
 No 5
Interpretation: Management decision making process has directly influenced by
employee's performance as well as productive to gain high quality product and services. In this
report research has selecting 30 respondents. Out of 30, 25 customers are say yes and reaming 5
clients are say no. 25 customers think that management decision has effected because outcome of
over all business activities are effected by execution of task. And 5 person are not agree with this
9
Yes No
0
5
10
15
20
25
25
5
Frequency

statement, they say administration may not be influenced by implementation of work process
because they have authority or power to manager work with workers, its obligation on
employee's to follow their direction strictly.
Theme 2: Training and development impact on employee's performance.
Q2) Role of training and development
program to increase productive of
employee's?
Frequency
 Positive 20
 Negative 10
Interpretation: Training and development program are increasing employee's performance
as well as productive in order to gain high market share and sustainability. Out of 30 respondents
20 says role of this events has positive and 10 person says training and development program has
create negative impact on employee's performance. Because they think, they are not capable to
perform that is why firm provide training to them.
Theme 3: Product quality and services.
Q3) How quality of product and services
may influence customer satisfaction?
Frequency
 Positively 22
10
Positive
Negative
0 2 4 6 8 10 12 14 16 18 20
20
10
Frequency

 Negatively 6
 No comment 2
Interpretation: Quality of product and services can influenced customers minds as well as
their satisfaction. TESCO has provided high quality of product and services to their clients for
give high satisfaction which provide high market share and long term sustainability of the firm.
In this report 30 respondents has used. 22 are say that quality of product are creating positive
impact on customers satisfaction as well as on their mind. Out of 30, 6 customers says poor
quality of goods has created negative impact on customer satisfaction. And remaining 2
customers have no opinion on this question.
THEME 4: Employee's satisfaction by using several option.
Q4) How company can satisfaction their
employee's to decrease worker turnover?
Frequency
 Compensation plan 8
 Bonuses 4
 Attractive salary packages 12
 Incentives 6
11
22
6
2
Positively
Negatively
No comment