Developing Manager: Management Skills & Career Development Plan

This report assesses management behavior, focusing on hospitality and tourism organizations. It compares management styles (autocratic, democratic, paternalistic, laissez-faire) in PKF hotelexperts and Hilton, discusses leadership characteristics (personal, behavioral, desire), and evaluates communication processes. The report analyzes organizational culture and change, reviews the author's potential as a prospective manager through self-assessment of management skills and SWOT analysis, and prioritizes objectives for personal development. It also covers leading and motivating a team, justifying managerial decisions, and creating a career development plan to support future employment, emphasizing the importance of continuous improvement and adaptation in the management field. Desklib provides students with access to similar solved assignments and study tools.

The Developing Manager
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Table of Contents
Introduction......................................................................................................................................3
LO1 Understand principles and practices of management behavior...............................................4
1.1 Compare different management styles...................................................................................4
1.2 Discuss leadership characteristics..........................................................................................6
1.3 Evaluate communication processes in selected businesses....................................................8
1.4 The analysis of organizational culture and change in an organization..................................9
LO2 Be able to review own potential as a prospective manager...................................................10
2.1 Assess own management skills performance.......................................................................10
2.2 Analyse personal strengths, weakness, opportunities, and threats.......................................11
2.3 Prioritization of objectives and target to develop own potential.........................................13
LO3 Be able to show managerial skills within a business and services context...........................14
3.1 Lead and motivate a team to achieve an agreed goal or objective.......................................14
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements..........................................................................................15
LO4 be able to create career development a plan for employment within a business and services
context............................................................................................................................................17
4.1 Explain how own managerial and personal skills will support career development...........17
4.2 Career and personal development needs, current performance and future needs to produce
the development plan.................................................................................................................19
Conclusion.....................................................................................................................................20
References......................................................................................................................................21
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Introduction
This report supports in assessing the practices of management behavior. Keeping the Employees
happy with their roles and keeping them satisfied is one of the most important roles of the
business organizations in today’s world so that the employees can work on the highest
productivity level of theirs. A manager can also help employees by motivating them. One of the
main jobs of the manager is to bring out the best of every employee by motivating each one of
them. Keeping this in mind, the current study will focus on two organizations that are Hospitality
and Tourism. Hotels are taken into the study for the analysis. The skills of a potential manager
are provided in this with all the required information. This report is going to include various
characteristics of leadership and styles of management. Including this, the research is focused on
the development of managers personally as well as the career that managers will get in the
management field.
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LO1 Understand principles and practices of management behavior
1.1 Compare different management styles
The two organization chosen are PKF hotelexperts and Hilton. There are many management
styles and some of them are mentioned below:
Style PKF hotelexperts Hilton
Autocratic This style is similar to the
autocratic form of
government. In this style, the
only manager can take a
decision.
The Hilton’s manager makes
decisions without taking care
of other members and
employees.
Democratic In this type, the manager is not
the sole decision maker. His
subordinates also participate
in decision-making process.
All the decisions are taken on
the basis of majority
(Custódio, et. al, 2014).
Paternalistic In this type, decisions are
taken by management but for
the sake and growth of the
organization.
All the new policies and
decisions are presented to the
employees and ask for their
support.
Laissez-faire: In this type, manager divides
employees into teams and
appoints team leaders.
Those team leaders take a
decision and ask for
manager’s view in case of an
issue (Shukla, et. al., 2015).
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The management style followed in PKF hotelexperts is the Laissez-faire style as because
hospitality is the most important sphere of the tourism industry. All the decisions are made by
different teams in order to deliver services timely. While in Hilton the management style is of
Paternalistic. It means the policies and regulations are presented to employees; it’s their choice to
accept or reject the proposal (Bolman and Deal, 2014).
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1.2 Discuss leadership characteristics
Leadership is behavioral characteristic, which enables a person into a motivated life. It is the
ability to lead people and make them grow their abilities. The characteristics of leadership can be
1. Personal Characteristics: These are that leadership characteristic which used for growth
of the personal development.
2. Behavioral Characteristics: This is the basic characteristic of the leadership, whether
the person has the ability to be a leader and promotes the status of leadership in a positive
manner (Dedinova, 2015).
3. Desire Characteristic: This that characteristic, which actually make a person leader i.e.
desire to be a leader.
Figure 1: Block diagram representing leadership process
(Source: By Author)
All these qualities help in increasing the effectiveness of the work done by a person (Raišienė,
2014). The managers easily manage his firm, which improves the financial growth.
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Leadership Characteristics
Personal
Characteristic
s
Behavioural
Characteristic
s
Desire
Characteristic
s
Results
Effectiveness

Leadership’s results can be of two types:
1. Positive Results: In this case results are positive, mean the leader has positive thoughts
and attitude for his people as well as make decisions for the sake of the community
rather than for personal benefits.
2. Negative Results: In this case, the leader just misuses his power to govern the people.
He takes decisions for his personal benefits and has a negative attitude. He never listens
to his team while making decisions. Examples of the negative leadership’s results are
dictatorship rule. In this type, a leader is negative and does whatever he wants and not
allows fellow mates to make any decision.
In the hospitality industry, the leadership is of the positive type. As nowadays, the hospitality
industry is the emerging in the market with very good success rates (Grant, 2012). While talking
about travel industry’s style it is the negative but not fully as the business is not enhancing, no
correct decisions are taken.
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1.3 Evaluate communication processes in selected businesses
A communication process is basically a chain or the network formed at the time of
communication from senior management to the employees. In short, communication is just like
sending a message by sender then receiver receives it and then feedback is sent back to the
sender.
Figure 2: Block diagram representing the communication process
(Source: By Author)
The communication process in the hospitality industry is strategic. They follow all the steps
while performing any task. In this type, the communication does not depend on one person, it
can be in many persons or we can say in many parties (Akdeniz and Akdeniz, 2015). The
communication is both sided i.e. sender and receiver. The recipient is the one who initiated the
process and communication mode is uninterrupted.
Verbal Communication
PKF Hotelexperts uses verbal mode of communication. In verbal communication, all the
communication is done on the verbal basis like telephonic conversion, walkie-talkie, etc.
Non Verbal and Written Communication
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Message
Receiver
Feedback
Sender

Hilton hotel, uses non-verbal communication means written like emails, text and fax. The
importance of this type of communication is that, a record of communication is present for
resolving future issues.
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1.4 The analysis of organizational culture and change in an organization.
Culture of an organization defined as the behavior of the workforce in organization. The
organizational culture reflects sociology of an organization. When there is change occur
in an organization it is hectic for the employee that is organizational culture. The value
and assumptions that are shared within the organization is organizational culture. It helps
employees to go in right way to do things.
There are various changes in Frenky & Benny’s which are listed below –
 Internal change – Internal changes can be done by the organization as they have
total rights on it. Internal changes involving Human resources, decision making
etc. Internal changes are important because it increase the efficiency and
effectiveness of the organization (Mujtaba, 2014).
 Demographic change – These changes in organization is due to requirements and
demand of the customers. For doing this organization need to be aware about the
trends and latest updates in the market before making any product or services.
 Economical change – These changes in the organization done due to foreign
rates and exchange rates.
 Legislative change – Due to these changes the organisational structure also be
change.
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LO2 Be able to review own potential as a prospective manager
2.1 Assess own management skills performance
While working with the accommodation and travel and tourism area different administration
abilities are required by every last worker. Being a manager, he needs various skills to perform
plenty of tasks which required skills, such as:
 Communication – Communication is the most important part of any company and that
must find out in a right way. In the hospitality sector, I should have good communication
skills. ability to having good communication helps to communicate with the customers as
well as subordinators in a manner way. It is all about the right spoken language and the
verbal communication (Mujtaba, 2014). It is likewise the best administration ability
through which collaborators and colleagues can without much of a stretch offer diverse
thought with the manager.
 Decision Making – Being a manager, I ought to have this attitude in which I can take the
correct choice at an opportune time. The manager is in charge of all the imperative
choices in regards to worker administration, inspiration, vital advancement, change
administration and so on. (Briggs, Morrison and Coleman, 2012).
 Problem-solving – The Manager work in an association is to deal with the entire
association. The Manager ought to have expertise through which he can without much of
a stretch to explain any sort of issues or inquiries in regards to their organization or
workers. I have the considerable critical thinking ability and I generally accept issues as
an open door to build up the best option from it.
 Leadership skills – This a very important skill to have. It encourages me driving my
representatives and inspiring them too. I have this expertise and work with some broad
guidelines. Generally, leadership considered as an important skill required by the
manager.
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2.2 Analyse personal strengths, weakness, opportunities, and threats.
Strength Weakness
The primary quality I know is my
administration ability. By using this I can
finish all undertakings in a compelling way.
Henceforth, it gives me the scope of
chances of creating and develops the
association.
I do have communication skill which helps
me to communicate with the employees
and share ideas with supervisors it also
helps me to train fresher's and put my
positive impression on them. Motivating
my co-workers to perform best for
completing tasks and I can gain the trust of
them. I do have Leadership and decision
making skills that help me to achieve the
goal and completing tasks in given time.
By using these all skills I can make friendly
environment ( Douglas, 2018).
Being a manager of the organization I
should have all the skills through which I
can manage all the work and lead workers.
But, I have faced difficulties such as
spiking in public and low confidence level.
It is my weakness and it demotivates me
sometimes. For overcome from these
weaknesses I must have various skills
while managing the whole organization.
Opportunities Threats
I am working with the organization I have
learned to give better training to my co-
workers for performing better. It helps me
By analyzing all my performances I have
faced many threats. Lack of confidence in
speak publicly is the biggest threat
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